Customer reviews of clip-zip.com

Trust Attestation
9,1 /10
Overall rating: 9,1 out of 10
Based on 13 109 published reviews
5 10k 77% 4 1 681 13% 3 569 4% 2 290 2% 1 538 4%

Summary of reviews

The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.

Reviews 1 and 3 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/05/2020
Site and delivery correct but the product does not match what I hoped for.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/04/2020
Fast shipping, good quality items but the slider I ordered works very poorly even though I followed the selection criteria. Unusable on my zipper, very difficult to pull up... moreover, on a small slider, the grip is difficult and hurts the finger... disappointed.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/05/2020
Too big.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/04/2020
rather good even if the product is not very easy to choose so I took several
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2020
average
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/03/2020
standard
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/03/2020
The size of the zipper was not the right one despite comparing with the size guide.
I returned it and requested an exchange.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/03/2020
Visual not practical.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/03/2020
The description of the items seems insufficient to me
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/02/2020
I ordered 2 different zips, one of which size 3 corresponded to our jacket but disappointment upon receipt it did not work yet.
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Response from clip-zip.com
Hello,
Do not hesitate to ask for help by email by sending photos of the closure in question: [email protected]
We can help you find the right slider and exchange it for the correct reference.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/02/2020
Very expensive product. For the amount they charge for one unit, you can buy 30 of identical quality on other well-known platforms.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2020
I ordered 2 black sliders for plastic zippers and a stop box / sleeve. Order placed very easily and shipped quickly. Everything was indeed delivered very quickly but does not meet my expectations.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/03/2020
Correct delivery, but does not work with nylon zippers.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/02/2020
Apart from the very convoluted order writing, the quick processing of this order and the delivery of the product seemed very efficient to me.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/02/2020
Not good because on screen it looks bigger so couldn't use it
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Response from clip-zip.com
Hello, If the product received is not suitable, you can exchange it within 15 days. Here is the procedure: https://www.clip-zip.com/fr/page/livraison-retour-produit If you need help finding the right slider, you can send us photos of your zipper by email at [email protected] Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/02/2020
Ordered well received. No issues
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/02/2020
I ordered a sleeve for a coat and received a tiny sleeve.
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Response from clip-zip.com
Hello, You can ask for help from customer service. The sleeve boxes may seem small compared to the original sleeve box because they are not 'inflated'. Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/01/2020
Did not manage to use it, the demonstration photo is not well taken, not very visible. In short, I broke it trying to readjust it. I do not recommend it at all
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Response from clip-zip.com
Hello, It may not be the right size. You can ask for help from customer service by email who can assist you. Regarding the explanations, we offer a multitude of information on our site with videos, our blog, and the user manual provided upon delivery. Additionally, we remain available and reachable during our opening hours to assist you. Best regards, Clip&Zip
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/02/2020
The stop I ordered does not fit, too bad that at the time of the order there are no dimensions of the stop.
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Response from clip-zip.com
Hello,
All dimensions regarding repair products for closures are listed on each product page. We are surprised that you did not find them.
If you need help or information for choosing a product, do not hesitate to contact us at 03.55.87.06.67 or by email at [email protected] before placing your order.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/01/2020
Poor quality product, I do not recommend it and I will see with 50 million consumers.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/01/2020
bad product
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Response from clip-zip.com
Hello,
If the cursor reference is not suitable for your type of closure, it is possible to exchange it for another reference.
If you need help determining which cursor would be right, you can send us photos of your closure by email at [email protected]
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2020
Does not correspond to what I wanted
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/01/2020
Yes OK
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/01/2020
The principle is perfect just like the sending and receiving, but on the site, it's difficult for a novice to choose the right size and type! You order a bit blindly, I find.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/01/2020
the video is not explicit enough for the zip assembly
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/01/2020
Received in a different color than ordered.
Poor quality: part broken during installation.
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Response from clip-zip.com
Hello,
I see that you have contacted customer service to resolve this issue, we are sorry for the color error.
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/01/2020
The size of the slider is correct, however my zipper problem is not resolved. I have to push (accompany) the slider so that the teeth do not open when I close my bag.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/01/2020
I ordered 2 sleeves and 2 cases for zipper and a slider that clips, the sleeve broke and the slider escaped from the zipper every time we closed the jacket, more than 16 € wasted between the merchandise and the very excessive delivery price. The only quality is that it arrived quickly.
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Response from clip-zip.com
Hello,
Do you have stop points on the zipper? Because the sliders are not supposed to escape from the zipper.
For the broken sleeve, do not hesitate to contact customer service who will replace it for you.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/01/2020
I am a seamstress, I received the slider for a client's jacket. The slider broke before I could give it to the client. So no repair and I am out 11 euros from my pocket, very very disappointed
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Response from clip-zip.com
Hello, at what stage did it break? How did you open it? Several factors come into play, do not hesitate to contact customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/01/2020
Quite good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2019
Good navigation on the site, good delivery, good service but the order did not meet satisfaction.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2019
I had to order 2 times because the first one was too small; and yet the measurement was correct; I didn't return it because the shipping costs would have been significant compared to the small value
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/12/2019
I ordered 2 replacement sliders and received only 1. The one I received is too small because the instructions for ordering on the site are not precise enough. Very disappointed
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Response from clip-zip.com
Hello,
If your order was incomplete, please make a complaint to customer service: [email protected]
If your slider is too small, you can proceed with an exchange to receive the next size up.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/12/2019
I have printed the models, compared the size: too small. I ordered the next size up and it still doesn't fit.
The concept is interesting, too bad it didn't match for my jacket.
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Response from clip-zip.com
Hello,
We are sorry to hear that your trials were not satisfactory.
Please feel free to send us a photo of the closure by email:
[email protected]
We can guide you to the right product.
Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2019
Too long wait
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Response from clip-zip.com
Hello,
We have sent you two emails to the address indicated on your customer account.
Indeed, you did not provide the delivery city and therefore we could not send the order.
Our first email was dated 09/12 and the second on 16/12.
We have not received any response to either the first or the second.
You can reply directly to one of our emails specifying the complete postal address, so we can ship your order.
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/12/2019
A bit of trouble placing the order
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Response from clip-zip.com
Hello,
Can you tell us more?
For next time, if needed, don't hesitate to call us at 03.55.87.06.67.
We can guide you step by step for the order.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/12/2019
following the setup leaflet the product immediately broke.
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Response from clip-zip.com
Hello,
Did you use a tool to open it?
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2019
Order arrived very quickly
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2019
Delivery in 24h. The system is very simple, however they forget that those who buy this are not professionals. It was for a women's vest size S, and I ordered the 3-4, while it was a 5. I obviously broke it while trying to assemble it. When it was enough to look at the back of the zipper where the number is. Too bad it's not better explained.
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Response from clip-zip.com
Hello,
We explain in our product sheets and in our user guides that a number can be found behind the slider, as it is not always there, it varies according to the manufacturers. Sometimes there may be nothing written or there may simply be a letter.
Which part of the piece broke? You can make a request to customer service to find an arrangement.
Best regards,
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2019
My package was delivered very quickly.. nothing to say about the delivery. However, very disappointed with the product
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