The store consistently delivers practical, easy-to-use zipper repair solutions that extend the life of items, with many customers noting quick, reliable delivery and clear instructions that aid installation. Positive experiences highlight accurate product descriptions, straightforward setup, and useful guidance that helps customers select the right slider and complete repairs efficiently. The service is described as fast and dependable, with responsive delivery and smooth ordering processes that support a hassle-free shopping experience. Overall, customers praise the site's usability, helpful product range, and reliable shipping that enables successful zipper repairs.
Received relatively quickly but impossible to set up.
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Response from clip-zip.com
Hello, Maybe a cursor reference problem? You can send a photo of your zipper by email to [email protected] we will help you find the right cursor. You are still within the time frame to make an exchange. Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/02/2019
Lack of clear information regarding the opening of the clip... I must have damaged it while trying to open it and as a result, it no longer served its purpose... My jacket went to the tailor for the replacement of the zipper and I lost 10.00 €...
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Response from clip-zip.com
Hello, We are sorry for this inconvenience, when you encounter a problem do not hesitate to contact us, we are very responsive. Do not hesitate to write to us at our email address to share your experience: [email protected] Best regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/02/2019
the product I received broke during installation
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/02/2019
Impossible to 'open' the slider: Surely not with the small red plastic wedge provided, nor with anything else (screwdriver ...). Spent half an hour and nothing moves ... Yet I understood how it works! My zipper is still not repaired and I threw nearly 10 euros in the trash! But why don't you deliver this 'open' slider, it would just need to be clipped. For me, the purchased item is defective, but that does not repair my garment! Customer service phone number does not answer ... Very disappointed!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/02/2019
The size of the zips is missing, and the tutorial for installation online. I discovered the size and model I needed on the day of delivery thanks to the small box that accompanied the order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/02/2019
Negatively.
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Response from clip-zip.com
Hello, We are sorry to hear that the product did not suit you. What issue did you encounter?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/02/2019
First experience not good, it worked for 2 days... But I will try again, the idea is ingenious
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Response from clip-zip.com
Hello, It may be a reference error, do not hesitate to ask for our help by email, we will be happy to assist you! Best regards,
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/02/2019
surely a good site but my order does not fit my jacket
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/02/2019
Disappointed with my order. 4.80 euros through the window, too bad and still at the same stage, the closure is not repaired.
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Response from clip-zip.com
Hello, What problem did you encounter? Do not hesitate to let us know by email, we will provide you with a solution! Best regards,
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2019
Non-compliance with delivery times even if the weather, not favorable, was not on schedule.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/01/2019
Clear site but the ordered slider does not work
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/01/2019
my negative opinion:
- shipping is advertised as free for orders over €30, but for an order of €52 I am charged €3.90 for delivery - I therefore reduced my order to the strict minimum
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Response from clip-zip.com
Hello,
As stated on the site, the shipping fee offer cannot be combined with other promotions on the site. If you had, for example, a promotion in the cart (4th slider free), you could not also have the discount on shipping fees.
If you had no other promotion then it was certainly a computer problem. Don't hesitate to contact customer service for any inquiries when you have questions or requests, especially if it's while you are placing your order.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/01/2019
Not very clear
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Response from clip-zip.com
Hello,
Could you give us more details?
What is not clear?
Do you need help finding the right products?
Don't hesitate to contact customer service for an exchange or if needed.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/01/2019
I couldn't fix the zipper
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Response from clip-zip.com
Hello,
Don't hesitate to contact us so we can find a solution to your problem, we are at your disposal.
Best regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/01/2019
Catastrophic quality, I deeply regret my purchase.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/01/2019
impossible to repair
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Response from clip-zip.com
Hello,
Do you need help installing or finding the right sleeve box size?
Feel free to send photos of your closure by email, customer service can help you quickly: [email protected]
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/01/2019
Perfect for the ordering and delivery process.
However, my account was debited 11.75€ instead of 9.85€ charged!!
The choice of the slider size based on the reference card is not reliable and the number on the old slider does not correspond to anything in your data.
I am therefore trying a new format.
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Response from clip-zip.com
Hello,
Your invoice includes the slider + delivery, after checking the total of your invoice is indeed 11.75€ (9.45€ for the slider and 2.30€ for delivery). If you have not received this invoice, please report it by email to [email protected]
We will send you the invoice with all the details, but normally you receive it by email automatically.
Regarding the reference card, it only contains the most common sliders, those that can be found almost everywhere.
For all other cases, it is preferable to contact customer service before placing an order. However, on the site, you will find all the references of the sliders in the size guide with measurements and the type of closure they are clipable on.
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/01/2019
not very clear to understand that the slider was out of stock
(poorly indicated)
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/12/2018
IT DOES NOT WORK
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Response from clip-zip.com
Hello,
If the slider does not work on your closure, it may not be the right reference.
Feel free to send us photos by email along with the measurements (width of the closed teeth): [email protected]
We are at your disposal if needed.
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/01/2019
Not bad
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/12/2018
It's good that someone thought of replacing the zipper instead of the closure
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/12/2018
€1.90 shipping charged but actually sent by green letter 20 grams, which means €1.10 profit for the seller. That makes the small envelope expensive. Not cool.
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Response from clip-zip.com
Hello,
The €1.90 includes the price of the stamp, the bubble envelope that protects your item, the installation instruction manual, and the red opening wedge (for the purchase of sliders).
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2018
Not compatible
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/11/2018
The tips do not meet my needs disappointed
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Response from clip-zip.com
Hello,
Could you tell us what you needed? We will do our best to help you and find a solution!
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2018
Well-made and fast site but product not suitable
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/09/2018
not very easy to choose
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/08/2018
Not easy to find the right size
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/08/2018
Nothing to report regarding the order. However, for the item, it's a disaster...
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Response from clip-zip.com
Hello,
Probably a size issue?
Do not hesitate to contact customer service: [email protected]
A solution will be provided to you quickly.
It is still possible to exchange this slider.
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/08/2018
Lack of clarity in choosing the slider size
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Response from clip-zip.com
Hello,
If you need help finding the right slider, do not hesitate to contact customer service by email, you can send them photos of your zipper as well as the measurements: [email protected]
Here is all the useful information to find the suitable slider:
https://www.boutique-zlideon.fr/content/7-comment-choisir-le-bon-curseur-pour-ma-fermeture-a-glissieres-defectueuse-
You can still proceed with an exchange if you wish.
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/08/2018
Fast and correct shipping but defective product
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Response from clip-zip.com
Hello,
If your product was defective upon receipt, do not hesitate to contact Zlideon's customer service: [email protected]
A solution will be provided to you quickly.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/07/2018
Ineffective zip
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Response from clip-zip.com
Hello,
If the received slider is ineffective, it is certainly because the reference chosen to repair your closure is not the right one.
As announced on our website, reference 3B is rare: "Warning: Reference 3B is rare, please check if you need slider 5B instead."
If your slider is not the right size, you can still request an exchange or a refund; here is the procedure to follow:
https://www.boutique-zlideon.fr/content/11-retourner-un-produit
Do not hesitate to contact customer service if you need help finding the necessary slider: [email protected]
See you soon
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/07/2018
There is a slider that does not work 8 B too bad
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Response from clip-zip.com
Hello,
If one of the sliders does not work, because it is not the right reference or the product is damaged you can promptly request an exchange or a refund.
Here is the procedure to follow:
https://www.boutique-zlideon.fr/content/11-retourner-un-produit
Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/07/2018
the sliders are not so easy to clip, you really have to try several times and make sure the teeth are aligned
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2018
Average
Disappointed by the final result
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Response from clip-zip.com
Hello,
Can you give us more details?
What did not give you complete satisfaction?
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/06/2018
The idea is very good because it is a hassle to change a zipper, but the size of the zipper is not taken into account. This means that for a jacket, having measured the width of my zipper, the slider received does not fit at all. So 10€ spent for nothing.
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Response from clip-zip.com
Hello,
If you need help determining the slider you need, do not hesitate to send photos of the zipper to be repaired by email to: [email protected]
You can proceed with an exchange of slider, the 3B is a very small and therefore uncommon reference, you probably need the size above. Do not hesitate to contact Zlideon's customer service who will provide you with a solution very quickly.
Regarding the size of the zipper, it is the teeth that count, we measure the width of the teeth to determine the slider to choose. If the teeth no longer close, you need to send photos by email or look behind your original slider as there is usually a number engraved there that corresponds to a standard size.
Cordially.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/06/2018
I had to make 2 purchases to get the right size. It should be simplified for sizing. 2nd shipment a bit long...
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Response from clip-zip.com
Hello, We have on our site a card of real size references that makes it easy to find the necessary slider size -> https://www.boutique-zlideon.fr/content/10-carte-des-references-choisir-son-curseur-zlideon-en-toute-simplicite- Our customer service is also available to help you choose the model. Don't hesitate to send a photo of the closure to be repaired by email next time: [email protected] See you soon!
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/05/2018
The site itself is well made
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/05/2018
I did not choose the right size of closure, as I did not find it very clear on the site, 4/5 mm ok but where exactly is it measured? It just lacks a small diagram... otherwise happy that the shipping costs are not too expensive and received quickly
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Response from clip-zip.com
Hello,
For your next order, we recommend downloading our reference card which can be found here:
https://www.boutique-zlideon.fr/content/7-comment-choisir-le-bon-curseur-pour-ma-fermeture-a-glissieres-defectueuse-
It is in real size, you just need to print it and overlay it on your zipper to find the slider you need, and if you still have doubts, you can send us photos of your zipper by email: [email protected]
We will be happy to help you!
See you soon.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/05/2018
the order is fine
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/04/2018
Unidentified transfer
Delivery delay
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Response from clip-zip.com
Hello,
Orders where payment is made by transfer take a little longer to process.
We advise you for your next order if the payment remains the same to send us a transfer receipt by email as soon as the payment has been made: [email protected]
This will allow us to ship your items more quickly.
See you soon!
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