The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.
The instructions for choosing the sliders are wrong. TO BE REVIEWED. I ordered 2 sliders for 2 different closure models and both are too small. Very disappointed, even though I had previously sent an email to indicate an inconsistency.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/03/2018
I am not going to rate the site while the product disappoints me
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Response from clip-zip.com
Hello,
What problem did you encounter with our product?
Do not hesitate to inform customer service at this email address: [email protected]
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/03/2018
Good but the delivery is a bit long.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/03/2018
No problem with the order and its tracking.
However, it would be wise to be able to print the ruler that comes with the slider for better measurement.
I made a first order and the slider was too small. Thanks to the ruler received with it, I was able to check and indeed I needed the larger size.
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Response from clip-zip.com
Hello Sophie,
Thank you for your message.
It is indeed possible to print the reference card you receive upon delivery of the product remotely. Here is the link:
https://www.boutique-zlideon.fr/content/10-carte-des-references-choisir-son-curseur-zlideon-en-toute-simplicite-
See you soon!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/03/2018
Does not work because it only slides very difficultly. And at the point where the zipper unhooked, it is the same with this Zlideon slider. For me, a useless purchase.
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Response from clip-zip.com
Hello Alix,
Our sliders can repair zippers that are not damaged and whose teeth are still in very good condition (good condition in general too). If your zipper was already damaged from the start, it is normal that the slider could not work.
In this case, you can request a refund for your item, here is the procedure to follow:
https://www.boutique-zlideon.fr/content/11-retourner-un-produit
See you soon!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/03/2018
The descriptive table misled me with the closing width measurements, I had to increase by one size, now I am waiting for the correct sizes to verify if the products meet the description
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/03/2018
problem when paying by card, I had to try several times.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/03/2018
there should be a more precise description of the different types of zippers, at the risk of not ordering the right model
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/03/2018
The slider is too small and I am asked for 6 or 7€ in fees to return the slider for an exchange, this is unacceptable
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Response from clip-zip.com
Hello, Where did you get this information regarding the exchange? You can inquire directly with customer service for an exchange: [email protected] Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/03/2018
The product is great in terms of ease of use. However, the silver color is not nice at all; it's galvanized. On a bag with chrome buckles, it looks out of place. Very disappointed because of this as the price is still not cheap
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/03/2018
product not effective. could not repair. I lost 13 €
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/03/2018
Disappointed with the ordered products: one broke and the other is difficult to use....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/03/2018
Not everything is great
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/03/2018
Order received within the indicated timeframe. Disappointed with the quality of the ordered materials.
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Response from clip-zip.com
Hello,
Was there a problem with the product? Do not hesitate to let us know by writing to us by email: [email protected]
Best regards,
Customer Service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/02/2018
I can't get a refund for my two orders.
My zippers are mounted upside down. ********** thank you
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Response from clip-zip.com
Hello Frédéric,
We will do what is necessary for your request to be processed as soon as possible.
You will be contacted soon by Zlideon's customer service.
See you soon!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/02/2018
Item is not aesthetic, wrong size does not fit, dangerous because there is a point that sticks out, breaks during assembly... I do not recommend this site
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Response from clip-zip.com
Hello Olejnik,
We are sorry to hear that the product does not fully satisfy you.
If you made a mistake in the size of the slider, you can still request an exchange for free, contact [email protected] for more information. They will help you find the exact size.
Regarding the point in the slider, it is a brake. It ensures that when the closure is closed, it does not open again since the slider will block it with this brake. If you lower the slider tab, the point will disappear and will no longer bother you.
If your item has broken, we also invite you to contact customer service by email. The sliders are made of zinc alloy, which makes them much stronger than the original sliders of the closure; if it broke during installation, that is not normal.
A solution will be provided to you quickly as soon as your request has been sent.
See you soon!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/02/2018
Quite complex..
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/02/2018
The received article does not match my original order at all... and we were 2 to place it, so we don't understand how this error could have occurred after submitting our order
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Response from clip-zip.com
Hello,
Don't hesitate to contact customer service at [email protected]
If the item you received is not the right one, don't worry, the correct product will be sent to you as soon as you report the error to the dedicated service.
See you soon!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/02/2018
I was not able to repair the zipper and will have to entrust the work to a professional.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/02/2018
I thought I had requested the sleeve case in black, I received it in white
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/02/2018
I followed the process to choose the product but unfortunately the zip does not fit my jacket. Waiting to make a return.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/02/2018
THE SITE IS GOOD BUT IT'S A SHAME THAT RETURNS OF PRODUCTS ARE AT OUR EXPENSE IF IT DOESN'T SUIT.
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Response from clip-zip.com
Hello,
Return shipping costs are at your expense only for sending to our store. Generally, items never weigh more than 50g and you can send them as a letter.
We exchange your item and deliver it to you for free, and if there is a price difference between the previous item and the new one, we will refund you that difference!
See you soon!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/01/2018
Item conforms to the order, but the shipping cost of 1.90€ for a stamped envelope at 0.75€ is hard to accept.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/01/2018
It's an experience that can be okay but the product doesn't work
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Response from clip-zip.com
Hello, can you give us more details so we can help you? What exactly is not working? Did you choose your slider according to the type of mesh of the zipper? Don't hesitate to contact us, we will help you find the right item so you can repair your zipper in no time! If you wish, send us a photo by email of the zipper to be repaired. See you soon!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/01/2018
15 days delay is too much. Item already repaired when the order arrived.
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Response from clip-zip.com
Hello Tirouan,
We are sorry for the inconvenience caused. Our orders are prepared every morning and shipped the same day, generally the delivery time is very short.
The postal services handle the delivery of our sliders, we cannot deliver our packages ourselves. Delivery delays are beyond our control.
We always advise our customers to order with tracked mail, for more security and to have visibility of the entire shipment of the order.
See you soon!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/01/2018
I had a delay problem. But I sent an email and they always replied. Thank you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/01/2018
I am not satisfied, this is the second order I place, and despite the size chart it does not match, moreover I am delivered each time a different color than black!!!
REALLY NOT SATISFIED despite a fast delivery
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Response from clip-zip.com
Hello Nathalie,
We are sorry that the ordered items do not meet your expectations. Our boxes/sleeves were out of stock for the black color but we have now received this color, so we can deliver it to you without difficulty.
Regarding the exact size, have you already sent a photo of the zipper by email?
This will help us determine the model you need to buy. Almost all zippers are standard size, just like our products, so we should be able to find the one you need! Don't hesitate to contact us.
See you soon!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/01/2018
Not easy to find the right size and the right model of zipper, despite the rather well-made explanations!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2018
Gadgets that do not work
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/01/2018
Very disappointed, it is not compatible at all
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Response from clip-zip.com
Hello Xavier,
If the ordered slider is not compatible with the closure, it is probably just a size issue. You ordered a very small slider, we recently sent you another model, hoping it will suit you.
For your future orders and for any questions regarding the size of the slider, we advise you to call us with the exact measurements of the closure and if you can, send us a photo of it by email.
This will help us determine the item you need. We exchange or refund items ordered by mistake in size.
See you soon!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2018
The choice is not very simple for the size to order.
The proposed tool is difficult to print at size 1
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/01/2018
hello, not easy to choose the right zip. It would be good to put photos for each zipper. When I made the first order I made a mistake and it's a shame. The password recovery system is a bit tedious.
Otherwise when you find the right zip the repair is easy
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/01/2018
The principle and product are interesting. However, following the instructions to order the product, the received product is too small.
I therefore decided to go to a dealer mentioned on the site. Already their address is different (atout fil paris 12) and moreover they do not have these products
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/12/2017
Out of 4 sliders purchased, only one works. I am very disappointed with your product and will never buy again, unless you manage to make your products work on my items...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/01/2018
Unnecessary order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2017
the product received does not fit, it is certainly too small, the slider is too difficult to slide on the zipper
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/12/2017
disappointed by the delivery that took way too long order on 23/12/17 received on 6/01/18 I call and they tell me holidays not for payment
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2017
A bit disappointed, the price paid is high for the products received
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/12/2017
received the item quickly and assembled according to the recommendations, but does not work better than the original! The slider is intact and the measurements are good. I am very disappointed, especially since I did not receive a response/support from the seller.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/12/2017
order not received, not serious
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