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Rating: 3 out of 5
Very hard to order the right size I didn't take the right one I don't know if I can return it
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Customer reviews of clip-zip.com
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 13 109 published reviews
Summary of reviews
The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.
Reviews 1 and 3 stars
Reset filtersA
Rating: 1 out of 5
Still haven't received my order
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A
Rating: 3 out of 5
Fast delivery and correct response to the customer service request.
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A
Rating: 3 out of 5
....
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A
Rating: 3 out of 5
not knowing which size to order, as it was not well explained or not easy to understand, I did not order the right size! that said, I want to say that delivery is fast and the product seems perfect. I haven't used it....
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A
Rating: 3 out of 5
My order took a longer time to arrive.
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A
Rating: 3 out of 5
The price of delivery is exaggerated compared to the actual shipping price. Delivery is at €1.90 while the stamp on the letter is €0.70.
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A
Rating: 3 out of 5
The shop is good
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A
Rating: 3 out of 5
perfect except for the measurement of the closure for the replacement of the slider. Not easy I took the measurement below. within 1/2 mm
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A
Rating: 3 out of 5
Fairly fast shipping.
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A
Rating: 1 out of 5
Delivery expected in 3 days max.... it took 10 days. I could not use the received product
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Rating: 3 out of 5
Delay too long given the shipping price paid! Then information on the measurements to take to order the right pull tab sleeve because size 10 is too big... no response! ;-(
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A
Rating: 3 out of 5
Products visibly of good quality if you know exactly what you are looking for!! the described use cases are far too limited, the 'configurator' was not suitable. In my case for the search of an eastpak pocket zipper there was no match in the configurator and the measurements are not obvious. A work on this subject seems useful to me. A user forum might be welcome
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A
Rating: 1 out of 5
Ineffective
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A
Rating: 3 out of 5
Good concept.
Ergonomic site.
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Ergonomic site.
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Rating: 3 out of 5
During my first order, following the instructions, I carefully measured the width of the zipper to be repaired - 5mm - and ordered the recommended slider - 3B - but upon delivery it turned out to be too small. I then ordered the one size up, 5B, normally intended for zippers around 6mm and it fits perfectly to my 5mm wide zipper. Perhaps the measuring instructions should be modified. I did see the warning 3B/5B but did not think I would be concerned having - I think - correctly measured my zipper at the starting point.
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A
Rating: 3 out of 5
Average
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A
Rating: 3 out of 5
DESCRIPTION OF ITEMS AND METHOD TO MEASURE THE CURSOR DIMENSION QUITE RANDOM
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A
Rating: 1 out of 5
model received is too small for almost 15 euros
thank you
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thank you
Response from clip-zip.com
Hello,
You have 15 days after the date of your order to request an exchange, so don't hesitate.
You have 15 days after the date of your order to request an exchange, so don't hesitate.
A
Rating: 3 out of 5
WEBSITE NO PROBLEM, HOWEVER ACCORDING TO THE SITE ORDER SENT ON 03/11/17 RECEIVED ON 21/11 POST OFFICE HIDDEN ON 16/11 SO THE SENDING WAS DONE ALMOST 15 DAYS AFTER THE ORDER!!!!!!!
NOT VERY SERIOUS
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NOT VERY SERIOUS
A
Rating: 1 out of 5
order not received
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A
Rating: 3 out of 5
Fast shipping, product visibly of good quality, but although I chose the product following the site's instructions, it does not meet my needs at all. choice guide to improve: measuring the hooks is not enough to do
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A
Rating: 3 out of 5
Fast delivery. But lacks detailed and clear explanations on the site for choosing the size of the ordered items.
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A
Rating: 3 out of 5
Quality of products very variable
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A
Rating: 3 out of 5
Order from 21/10 delivered on 10/11 it's a bit long
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A
Rating: 3 out of 5
One slider received out of two purchased
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A
Rating: 3 out of 5
We ordered 2 sizes of sliders (measurements taken as you indicated on your site) and unfortunately impossible to install them. We had to go to a haberdashery that sold your sliders to sell us another one and install it. The size problem is poorly explained and the instructional video goes too fast.
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A
Rating: 3 out of 5
Ease of choosing a slider. Difficult measurement of an open zipper and impossible to close. (Slider lost)
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Rating: 3 out of 5
I ordered 3 identical sliders thinking I would receive the 4th for free as noted on the first page of the site... I only received 3 goodbye the free one. After rereading the ad I understand that you have to order 4 to get 4 at the price of 3. not clear at all
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A
Rating: 1 out of 5
The ordered item does not work.
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Rating: 3 out of 5
One should not rely solely on the size indications, I chose the 10A because it was specified for work sizes, upon arrival, it was too big, so I had to reorder a smaller one, I hope not to be disappointed.
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Rating: 3 out of 5
The product looks very good, the site is very clear, the order processing is super fast but the size guide is not very clear in my opinion despite the help card :-( I had to change my item...
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Rating: 3 out of 5
Correct
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Rating: 3 out of 5
Not the right model ordered but it is very difficult to take the right measurement on a zipper that no longer has a slider!
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A
Rating: 3 out of 5
Very well made site.
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Rating: 1 out of 5
I receive a button that does not match, despite photos and advice requests, assurance on the choice. I am referred to a refund/exchange request that is untraceable since I did not create a user account before the order (direct order). And finally, as always, a request for a rating (review) on the service even before I have resolved the problem.
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Response from clip-zip.com
Hello, According to the measurements you gave me by email, it was the corresponding slider, I am sorry for the misunderstanding. Thank you for your feedback which will help improve our services. Customer Service
A
Rating: 3 out of 5
Delivered quickly but the product does not work in 100% of cases
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A
Rating: 1 out of 5
*****
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A
Rating: 1 out of 5
No response to my product return request. Customer service does not follow up
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Response from clip-zip.com
Did you contact customer service by email? This is more convenient for them to explain the steps to follow for a return request.
A
Rating: 3 out of 5
It's not easy to put the case on and crimp it, so I had to buy 2 cases (cost of 2 cases + 2 shipping fees of course): the first time the case didn't hold and the opening of the closure was not found in the schoolyard, the second time I made sure to crimp the case well but obviously it damages the shine of the case but at least it holds.
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