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A
Rating: 1 out of 5
The ordered item does not work.
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Customer reviews of clip-zip.com
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 13 165 published reviews
Summary of reviews
The store consistently delivers practical, easy-to-use zipper repair solutions that extend the life of items, with many customers noting quick, reliable delivery and clear instructions that aid installation. Positive experiences highlight accurate product descriptions, straightforward setup, and useful guidance that helps customers select the right slider and complete repairs efficiently. The service is described as fast and dependable, with responsive delivery and smooth ordering processes that support a hassle-free shopping experience. Overall, customers praise the site's usability, helpful product range, and reliable shipping that enables successful zipper repairs.
Reviews 1 and 3 stars
Reset filtersA
Rating: 3 out of 5
One should not rely solely on the size indications, I chose the 10A because it was specified for work sizes, upon arrival, it was too big, so I had to reorder a smaller one, I hope not to be disappointed.
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A
Rating: 3 out of 5
The product looks very good, the site is very clear, the order processing is super fast but the size guide is not very clear in my opinion despite the help card :-( I had to change my item...
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A
Rating: 3 out of 5
Correct
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A
Rating: 3 out of 5
Not the right model ordered but it is very difficult to take the right measurement on a zipper that no longer has a slider!
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A
Rating: 3 out of 5
Very well made site.
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A
Rating: 1 out of 5
I receive a button that does not match, despite photos and advice requests, assurance on the choice. I am referred to a refund/exchange request that is untraceable since I did not create a user account before the order (direct order). And finally, as always, a request for a rating (review) on the service even before I have resolved the problem.
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Response from clip-zip.com
Hello, According to the measurements you gave me by email, it was the corresponding slider, I am sorry for the misunderstanding. Thank you for your feedback which will help improve our services. Customer Service
A
Rating: 3 out of 5
Delivered quickly but the product does not work in 100% of cases
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A
Rating: 1 out of 5
*****
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A
Rating: 1 out of 5
No response to my product return request. Customer service does not follow up
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Response from clip-zip.com
Did you contact customer service by email? This is more convenient for them to explain the steps to follow for a return request.
A
Rating: 3 out of 5
It's not easy to put the case on and crimp it, so I had to buy 2 cases (cost of 2 cases + 2 shipping fees of course): the first time the case didn't hold and the opening of the closure was not found in the schoolyard, the second time I made sure to crimp the case well but obviously it damages the shine of the case but at least it holds.
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A
Rating: 1 out of 5
not precise enough for measurement assistance
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Response from clip-zip.com
For this, we have put a printable reference card on our store to facilitate the choice of the right slider by comparing it with your broken zipper. You can find this card at this link: https://www.boutique-zlideon.fr/content/10-carte-des-references-choisir-son-curseur-zlideon-en-toute-simplicite-
A
Rating: 3 out of 5
Nothing to report, fast shipping
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A
Rating: 3 out of 5
Super long delay
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A
Rating: 1 out of 5
1st order not received, the site made a second shipment. The product is not suitable, request for exchange remains unanswered to this day.
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Response from clip-zip.com
Hello,
Have you contacted customer service? An exchange is certainly possible
Best regards,
Have you contacted customer service? An exchange is certainly possible
Best regards,
A
Rating: 1 out of 5
I wanted size xl (11 mm wide) I received the smallest. I do not remember that it asked for the width online. The one I received is useless to me.
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Response from clip-zip.com
Hello,
Yes, the references are different depending on the widths..
Have you contacted customer service to proceed with an exchange?
Best regards.
Yes, the references are different depending on the widths..
Have you contacted customer service to proceed with an exchange?
Best regards.
A
Rating: 3 out of 5
Problem with assembly, the slider has separated into two.
Request in progress for replacement.
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Request in progress for replacement.
A
Rating: 1 out of 5
we are still waiting for the delivery
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Response from clip-zip.com
Hello,
Have you informed customer service that you have not received your package? Sometimes there are errors with the carrier, so do not hesitate to let us know in order to send you a second shipment.
Best regards.
Have you informed customer service that you have not received your package? Sometimes there are errors with the carrier, so do not hesitate to let us know in order to send you a second shipment.
Best regards.
A
Rating: 3 out of 5
Explicit site
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A
Rating: 3 out of 5
ok overall, but the instructions for taking measurements could be a bit more precise.
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A
Rating: 1 out of 5
It was for a skirt zipper, impossible to assemble!
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Response from clip-zip.com
Have you thought about contacting our customer service to find the right Zlideon slider for your zipper? Please note that you can exchange your product. Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide
A
Rating: 1 out of 5
Complicated to set up despite the diagram that seems simple in theory. And the part broke
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Response from clip-zip.com
Have you thought about contacting our customer service in case the problem comes from the Zlideon slider? Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide
A
Rating: 1 out of 5
Their zips do not work at all and (if you are going to buy something that doesn't work) you might as well get it from any supermarket, they are cheaper.
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Response from clip-zip.com
Have you thought about contacting our customer service in case the problem comes from the Zlideon slider? Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide For your information, the Zlideon slider is not available in supermarkets but only in certain haberdasheries. Be careful not to confuse it with other lower quality items than the Zlideon slider which is patented.
A
Rating: 3 out of 5
Very fast shipping. But I made a mistake in the size of the slider. So I made a request for an exchange yesterday morning and I haven't received confirmation for my request yet, so I can't send it yet.
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A
Rating: 3 out of 5
meh meh
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A
Rating: 3 out of 5
The guide in choosing sliders is clear
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A
Rating: 1 out of 5
3B, it's the smallest for plastic zippers and it doesn't work.
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Response from clip-zip.com
Have you thought about contacting our customer service in case the problem comes from the Zlideon slider? Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide
A
Rating: 3 out of 5
Not easy to find the right slider, as evidenced by an order error
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A
Rating: 1 out of 5
Very bad
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Response from clip-zip.com
Thank you for your order. In order to improve our online sales service, we would like to know more about your bad experience during your purchase. What negative point do you give for your rating?
A
Rating: 3 out of 5
Everything corresponds but missing invoice in shipment
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Response from clip-zip.com
You can download the invoice from your customer account.
A
Rating: 1 out of 5
Fake. Doesn't work. Very disappointed.
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Response from clip-zip.com
Have you thought about contacting our customer service in case the problem comes from the Zlideon slider? Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide
A
Rating: 1 out of 5
I sent 1 email to customer service to inform them of the problem I had with the received item!!!
This service didn't even have the decency to reply to me!!!!!
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This service didn't even have the decency to reply to me!!!!!
Response from clip-zip.com
Your message has been received and taken into account. We are sending you a new slider today.
We apologize for this bad shopping experience, which is very rare due to the high quality of our product.
Thank you for your order.
Best regards,
Customer Service - Zlideon France
We apologize for this bad shopping experience, which is very rare due to the high quality of our product.
Thank you for your order.
Best regards,
Customer Service - Zlideon France
A
Rating: 3 out of 5
The site is great, you can find exactly what you need.
However, I only give 3 stars for shipping, you stated received in 1 or 2 working days but my first order was sent 3 days later and now I am on the second day of my order and still not sent...
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However, I only give 3 stars for shipping, you stated received in 1 or 2 working days but my first order was sent 3 days later and now I am on the second day of my order and still not sent...
A
Rating: 3 out of 5
is not explained very well
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A
Rating: 3 out of 5
A bit expensive for shipping
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A
Rating: 1 out of 5
Order not yet received.
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Response from clip-zip.com
If you still haven't received your order, please contact customer service (this is likely due to a delivery error by La Poste):
https://www.boutique-zlideon.fr/content/12-sav-contact-aide
https://www.boutique-zlideon.fr/content/12-sav-contact-aide
A
Rating: 3 out of 5
your response service leaves something to be desired, we respond and sometimes no response
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A
Rating: 3 out of 5
On first use the slider came off!
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Response from clip-zip.com
This is most certainly due to the wrong choice of slider: the 4C2 slider is made for invisible zippers, which explains why it comes off. For your bag we recommend the 4C or 5C slider (category "Spiral Mesh").
A
Rating: 1 out of 5
Try the slider before removing the old one because on a 20-year-old zipper zlideon does not work.
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A
Rating: 3 out of 5
Good follow-up, but high shipping costs
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