The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.
For this, we have put a printable reference card on our store to facilitate the choice of the right slider by comparing it with your broken zipper. You can find this card at this link: https://www.boutique-zlideon.fr/content/10-carte-des-references-choisir-son-curseur-zlideon-en-toute-simplicite-
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/09/2017
Nothing to report, fast shipping
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/08/2017
Super long delay
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/08/2017
1st order not received, the site made a second shipment. The product is not suitable, request for exchange remains unanswered to this day.
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Response from clip-zip.com
Hello,
Have you contacted customer service? An exchange is certainly possible
Best regards,
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/09/2017
I wanted size xl (11 mm wide) I received the smallest. I do not remember that it asked for the width online. The one I received is useless to me.
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Response from clip-zip.com
Hello,
Yes, the references are different depending on the widths..
Have you contacted customer service to proceed with an exchange?
Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/09/2017
Problem with assembly, the slider has separated into two.
Request in progress for replacement.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/09/2017
we are still waiting for the delivery
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Response from clip-zip.com
Hello,
Have you informed customer service that you have not received your package? Sometimes there are errors with the carrier, so do not hesitate to let us know in order to send you a second shipment.
Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/09/2017
Explicit site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/09/2017
ok overall, but the instructions for taking measurements could be a bit more precise.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/08/2017
It was for a skirt zipper, impossible to assemble!
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Response from clip-zip.com
Have you thought about contacting our customer service to find the right Zlideon slider for your zipper? Please note that you can exchange your product. Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/07/2017
Complicated to set up despite the diagram that seems simple in theory. And the part broke
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Response from clip-zip.com
Have you thought about contacting our customer service in case the problem comes from the Zlideon slider? Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/06/2017
Their zips do not work at all and (if you are going to buy something that doesn't work) you might as well get it from any supermarket, they are cheaper.
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Response from clip-zip.com
Have you thought about contacting our customer service in case the problem comes from the Zlideon slider? Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide For your information, the Zlideon slider is not available in supermarkets but only in certain haberdasheries. Be careful not to confuse it with other lower quality items than the Zlideon slider which is patented.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/07/2017
Very fast shipping. But I made a mistake in the size of the slider. So I made a request for an exchange yesterday morning and I haven't received confirmation for my request yet, so I can't send it yet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2017
meh meh
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2017
The guide in choosing sliders is clear
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/06/2017
3B, it's the smallest for plastic zippers and it doesn't work.
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Response from clip-zip.com
Have you thought about contacting our customer service in case the problem comes from the Zlideon slider? Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/04/2017
Not easy to find the right slider, as evidenced by an order error
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/05/2017
Very bad
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Response from clip-zip.com
Thank you for your order. In order to improve our online sales service, we would like to know more about your bad experience during your purchase. What negative point do you give for your rating?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/05/2017
Everything corresponds but missing invoice in shipment
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Response from clip-zip.com
You can download the invoice from your customer account.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/05/2017
Fake. Doesn't work. Very disappointed.
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Response from clip-zip.com
Have you thought about contacting our customer service in case the problem comes from the Zlideon slider? Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/05/2017
I sent 1 email to customer service to inform them of the problem I had with the received item!!!
This service didn't even have the decency to reply to me!!!!!
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Response from clip-zip.com
Your message has been received and taken into account. We are sending you a new slider today.
We apologize for this bad shopping experience, which is very rare due to the high quality of our product.
Thank you for your order.
Best regards,
Customer Service - Zlideon France
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2017
The site is great, you can find exactly what you need.
However, I only give 3 stars for shipping, you stated received in 1 or 2 working days but my first order was sent 3 days later and now I am on the second day of my order and still not sent...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/04/2017
is not explained very well
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/04/2017
A bit expensive for shipping
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/04/2017
Order not yet received.
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Response from clip-zip.com
If you still haven't received your order, please contact customer service (this is likely due to a delivery error by La Poste):
https://www.boutique-zlideon.fr/content/12-sav-contact-aide
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/04/2017
your response service leaves something to be desired, we respond and sometimes no response
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/04/2017
On first use the slider came off!
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Response from clip-zip.com
This is most certainly due to the wrong choice of slider: the 4C2 slider is made for invisible zippers, which explains why it comes off. For your bag we recommend the 4C or 5C slider (category "Spiral Mesh").
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/04/2017
Try the slider before removing the old one because on a 20-year-old zipper zlideon does not work.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/04/2017
Good follow-up, but high shipping costs
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/04/2017
- lack of clarity in zipper measurement instructions
- lack of clarity in the type of slider to choose in relation to your distributor sites
- I am a teacher, my requests are starting to become frequent with you, or with your partner distributors.
However, I often have to reorder (due to measurement errors or slider characteristics)
As for the simplicity of replacement, in fact, I could be okay, but we know the real work to be done for modifying this slider ;-)
My opinion is only meant to help you improve.
Your innovation is very useful to me, but there are still things to review in terms of training others
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Response from clip-zip.com
Thank you for your feedback.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/04/2017
I started with an 8A slider that was too big, I returned it to get a 5A, which I have not yet received..........
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Response from clip-zip.com
As of today, we still have not received your return. Once received, we will proceed with the exchange as soon as possible.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/04/2017
Well-made site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/04/2017
The site is easy to access and the ordering instructions are clear. The product was received quickly, unfortunately, it doesn't work. I had downloaded the 'rule' for calculating width and ordered according to the desired width but the zip does not join the spirals. The problem may be that it is a boot zipper?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/03/2017
It's a shame to have to bear the return costs when it's a mistake of sending the wrong reference.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/03/2017
Very ingenious products but it's not easy to find the right zip size
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/03/2017
unfulfilled commitments: the order placed and paid on March 24 before 12pm, should have been prepared and shipped the same day... in reality it was only shipped on March 30, postmark as proof. This did not prevent the company from indicating that the shipment was made on the 28th (which is why the communicated number was unknown to the post until March 30) What is the point of choosing a priority tracked mail, if the work is not done in advance and false information is given?
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Response from clip-zip.com
We indeed had a delivery delay to this day due to a logistics problem. Please excuse us. It remains surprising that the dispatch from the post only took place on the 30th.
We will do what is necessary for you to be reimbursed for your
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/03/2017
Correct but the delivery is not fast.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/03/2017
good but expensive
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/03/2017
I did not receive the right product and the right quantity
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Response from clip-zip.com
Hello,
The customer service will contact you directly and send you the correct package as soon as possible.
We apologize for this encountered error.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/03/2017
see review below
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