The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.
The zipper broke after two closures, please send me a new one!
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Response from clip-zip.com
Hello, We are sincerely sorry to learn that your zipper broke after such little use. Please contact us by email with your order reference and we will send you a functional slider as soon as possible. You will find the customer service information on our website. Best regards, The Clip-Zip team
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Claas H.
Rating: 1 out of 5
following a purchase from 04/05/2025
My return is simply not being answered.
Zippers don't work at all and the color is also wrong.
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benoit J.
Rating: 1 out of 5
following a purchase from 09/04/2025
Well received, but does not work despite the right size and model for waterproof closure.
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Jean-Claude B.
Rating: 1 out of 5
following a purchase from 22/04/2025
The first zip I tried to install broke. The others do not work, despite having ordered the zips according to the dimensions of the zipper. Moreover, Clip-Zip is very expensive compared to the competition. In short, very disappointed.
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CHRISTIAN L.
Rating: 3 out of 5
following a purchase from 03/04/2025
It is recommended to check that the set (case / sleeve) is compatible before shipping.
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Alfonso P.
Rating: 1 out of 5
following a purchase from 13/04/2025
The shipment never arrived, because it didn't leave.
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Fabien C.
Rating: 1 out of 5
following a purchase from 05/04/2025
It seems easy in the video but the clip didn't fit on my jacket. I'm disappointed
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Jerome T.
Rating: 1 out of 5
following a purchase from 17/03/2025
Still waiting for the Model 8B in plastic, you advised me the 8A in metal which also does not fit. A bit tired of returning at my expense (this will be the second time). I will turn to another supplier.
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Virginie B.
Rating: 1 out of 5
following a purchase from 06/04/2025
Zip that broke without forcing
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GILLES L.
Rating: 3 out of 5
following a purchase from 03/04/2025
none of the 2 ZIPs ordered could satisfy the size of the zipper of my motorcycle jacket.
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jacques P.
Rating: 1 out of 5
following a purchase from 03/04/2025
I could not use the received slider and I returned it. No reaction from Clip.zip. A scam??
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Judith W.
Rating: 3 out of 5
following a purchase from 02/04/2025
The order and delivery were quick and trouble-free but unfortunately the ordered zipper does not work even though the size fits. The teeth do not interlock. No recommendation.
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patrick B.
Rating: 3 out of 5
following a purchase from 30/03/2025
Kit delivered quickly, unfortunately repair impossible because the casing did not fit well at the bottom of the zipper which prevented inserting the slider from the other part.
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Patrice W.
Rating: 3 out of 5
following a purchase from 13/03/2025
I did not browse the site, I knew what I was looking for. So I cannot evaluate the site.
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Karin I.
Rating: 1 out of 5
following a purchase from 24/03/2025
The zipper wouldn't open and broke immediately.
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Linda L.
Rating: 3 out of 5
following a purchase from 10/03/2025
I asked for advice for the purchase of my slider and in the end it was not the right one. I cannot return it, it is at my expense and with no guarantee of getting a refund because I tried it so it shows that it has been used. A bit disappointed, I lost money
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Ekkehard K.
Rating: 1 out of 5
following a purchase from 17/03/2025
When I opened the zipper, the provided wedge broke into several pieces, even though I didn't force it. When I closed the zipper, it broke in two. This is such poor quality and absolutely miserable and I paid way too much money for this, it is simply of indescribable quality and I really feel cheated and deceived. I would not recommend these parts to anyone.
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Nils F.
Rating: 1 out of 5
following a purchase from 14/03/2025
I requested a complaint and have not heard anything yet.
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Friedrich W.
Rating: 1 out of 5
following a purchase from 22/02/2025
Goods not received!!!!!!
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Xavier T.
Rating: 1 out of 5
following a purchase from 08/03/2025
Unable to put the zip back in place
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jacky B.
Rating: 1 out of 5
following a purchase from 09/03/2025
The zip arrived quickly, very easy to install and broke on the 2nd use!!!!
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michel S.
Rating: 1 out of 5
following a purchase from 04/03/2025
Impossible to place the zip, I tried to tighten it and it broke
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Jeanne de Chantal P.
Rating: 3 out of 5
following a purchase from 02/03/2025
I give a rating of 3 stars not because of the product but because of the delivery time of my last order which was 15 days! My first order was delivered in 2 days and the clips allowed me to repair a zipper without having to change it. I would give the product itself a rating of 5 stars but as I said, the delivery time is way too long when the repair work is urgently waiting.
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Pascale V.
Rating: 3 out of 5
following a purchase from 09/02/2025
Website lacking precision on size choices.
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Response from clip-zip.com
Hello, Thank you for taking the time to share your feedback. We are sorry to hear that you encountered difficulties with size choices on our site, please know that you can always contact us by email if you have any doubts about the necessary size. Your feedback is valuable and we are constantly working to improve the clarity of our information. Best regards, The Clip-Zip.com team
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Nathalie Z.
Rating: 1 out of 5
following a purchase from 11/02/2025
I placed an order in February. The website did not indicate that some items were out of stock. I paid the full amount despite this. I then only received a small part of my order and an email informing me that some items are out of stock... but this after ordering and payment! To this day, no further communication regarding the status of my order. I am very disappointed with this way of doing things. And I am being asked for my opinion on my order while it is still largely incomplete... I would like to be informed about the status of my order. I would like a refund. This practice is scandalous and deserves no more than one star...
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Response from clip-zip.com
Hello, Thank you for taking the time to share your experience. Indeed, a stock-out message was sent to you, but it only lasted one day. The next day, your order, normally complete, was shipped to you. All products are contained in a single bag. If you did not receive a product, it is surely due to an oversight and not to a stock-out. Please feel free to contact us by email so we can resolve this situation. Best regards, The Clip&Zip team
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Sylvain R.
Rating: 1 out of 5
following a purchase from 08/02/2025
Product too fragile and broken on the first use. Useless purchase
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Response from clip-zip.com
Hello, We are sorry to hear that your experience with our product did not meet your expectations. We are committed to the quality of our products to provide a positive experience for all our customers, so please do not hesitate to contact us by email to activate the after-sales service. Best regards, The clip-zip.com team
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giacomo G.
Rating: 1 out of 5
following a purchase from 19/02/2025
Sticks, side opening too tight had to be slightly widened with a screwdriver
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Charles H.
Rating: 3 out of 5
following a purchase from 05/02/2025
I would like to send you this note which is not a criticism but just an observation, despite your advice and the precautions taken I am troubled by the idea that the slider is not compatible with my jacket even though it is the same reference, everything is in place well aligned but it does not slide to close between the two rails it seems that the guide at the front is too big, I don't know what to do. I await your response. Best regards.
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JANNIQUE A.
Rating: 1 out of 5
following a purchase from 13/02/2025
Hello, to this day I have not received my order. Best regards
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Robert N.
Rating: 3 out of 5
following a purchase from 19/01/2025
Long delay between order and receipt.
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Ludovic L.
Rating: 1 out of 5
following a purchase from 07/01/2025
I received the famous slider, I installed it on the zipper and once raised towards the collar it opens wide, so it doesn't work. This slider cannot replace a new zipper. This is what I will do.
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Harry P.
Rating: 1 out of 5
following a purchase from 24/01/2025
Easy to install except it doesn't hold, have to start over to put it back
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Jean Pierre P.
Rating: 3 out of 5
following a purchase from 04/01/2025
my order wish was not satisfied
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Michael H.
Rating: 1 out of 5
following a purchase from 29/01/2025
Never again
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daniel S.
Rating: 3 out of 5
following a purchase from 20/01/2025
Information too long to inform about a stock shortage (I had to follow up) and delivery time from the post is also too long. Otherwise, the product is correct and meets my needs.
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Claudia B.
Rating: 3 out of 5
following a purchase from 25/01/2025
Good service and instruction to measure, fast delivery but the zipper doesn't work. So an expensive trial.....
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Stephane J.
Rating: 1 out of 5
following a purchase from 24/01/2025
impossible to install and the part broke!!
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Response from clip-zip.com
Hello, We apologize for this mishap. We invite you to contact us by email to initiate the after-sales service and receive a new model. Best regards, The Clip&Zip team.
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David D.
Rating: 1 out of 5
following a purchase from 24/01/2025
Sorry it didn't work, even damaged my zipper
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Response from clip-zip.com
Hello, We apologize for not being able to satisfy you with our product. Could you please send us photos of your zipper and the measurements taken to choose your model by email? It is possible that you did not have the model suitable for your zipper. We would be happy to help you by email to find a solution. Best regards, The Clip&Zip team
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Roman G.
Rating: 1 out of 5
following a purchase from 13/01/2025
Unfortunately, it does not work. I can't explain why? It seems so simple, but it does not work.
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Sabine F.
Rating: 1 out of 5
following a purchase from 19/01/2025
Order never received. Customer service does not respond.
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