The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.
The idea of replacing the slider is good, but for a waterproof zipper (plasticized with return flaps) it does not work because it is too thick; in this case, you need to call a sewing workshop. Thank you anyway, the refund was accepted.
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S
Sarmiento G.
Rating: 1 out of 5
following a purchase from 18/01/2025
The product they sell does not work
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claude S.
Rating: 1 out of 5
following a purchase from 20/01/2025
the system does not work with a MONCLER parka zipper
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Gregory M.
Rating: 1 out of 5
following a purchase from 28/12/2024
The slider broke after 2 weeks
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rafel V.
Rating: 3 out of 5
following a purchase from 08/01/2025
The zipper I ordered did not work and they did not provide any solution.
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Yvon G.
Rating: 3 out of 5
following a purchase from 12/01/2025
Difficult to know which size of zipper to choose, I chose the wrong size even though you can return it for exchange, with shipping costs and the price of the item not advantageous
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Ramon T.
Rating: 1 out of 5
following a purchase from 10/12/2024
Hello, I did not receive the right model. Your measurement and description system is not good. Sorry.
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Response from clip-zip.com
Hello, We do not want your zipper to remain defective. That is why we invite you to send us photos of your zipper and measurements by email. We will then help you find the suitable model. We can then proceed with an exchange! Best regards, The Clip&Zip team.
L
Laurent T.
Rating: 3 out of 5
following a purchase from 08/01/2025
The measurement is not correct, I think the measuring process may not be clear enough.
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DENIS V.
Rating: 1 out of 5
following a purchase from 14/12/2024
After following the choice guide, I ordered a clip that didn't work, I returned it in the same packaging by filling out the return form to make an exchange. A month later, the return has 'still not arrived' so no exchange or credit.
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Response from clip-zip.com
Hello, We must wait for your return to arrive to process it, so it depends on the carrier you chose. Once your return arrives with us, it is generally processed within two to three days following receipt. Your return is now received and processed. Best regards, The Clip&Zip team.
A
Amaury B.
Rating: 1 out of 5
following a purchase from 21/12/2024
I have received nothing.
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Michel L.
Rating: 1 out of 5
following a purchase from 03/01/2025
This is the 2nd order I place, it is the 2nd time I do not receive the correct order. I ordered 5B and got 5C each time..... It's going to cost me more to return them....
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Response from clip-zip.com
Hello, The C that is in a circle at the back of the repair slider does not represent the model, but the copyright logo. To identify the type of slider, you need to look at what is written below the number. In your case, it should say 'plastic'. If not, contact us by email and we will send you the suitable model. Best regards, The Clip&Zip team.
J
Jean-Claude T.
Rating: 1 out of 5
following a purchase from 01/01/2025
This is my second order for the same zip. Still unsuitable. I returned the product.
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Response from clip-zip.com
Hello, We would be happy to help you find the model really suitable for your zipper. So do not hesitate to send us photos of your zipper by email! Best regards, The Clip&Zip team.
P
PAUL J.
Rating: 1 out of 5
following a purchase from 12/12/2024
Null the installation of the slider
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Marc V.
Rating: 1 out of 5
following a purchase from 17/12/2024
The order was never delivered.
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Jean-Claude T.
Rating: 1 out of 5
following a purchase from 23/12/2024
Inappropriate product like the one from my order on January 1st
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Michael R.
Rating: 3 out of 5
following a purchase from 30/12/2024
slider not compatible with the jacket to be repaired, (brand gornaya).
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Edouard H.
Rating: 1 out of 5
following a purchase from 11/12/2024
Order not delivered since 11/12
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Pascal R.
Rating: 3 out of 5
following a purchase from 26/12/2024
Difficult to open the slider before installation. The small tool provided did not hold up, too soft.
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Bruno C.
Rating: 1 out of 5
following a purchase from 11/12/2024
Not the right order
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Jean-Marie A.
Rating: 1 out of 5
following a purchase from 26/12/2024
Excessive price, shipping costs nearly €6 for a shipment of a few grams, and impossible to exchange, the correct size not being available. I hope to be refunded very quickly.
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Christine P.
Rating: 1 out of 5
following a purchase from 08/12/2024
Not working
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mouynes P.
Rating: 1 out of 5
following a purchase from 19/12/2024
Does not work!!
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jose F.
Rating: 1 out of 5
following a purchase from 16/12/2024
Hello.
I returned them because they were too small for my zippers.
I requested an exchange and so far I haven't received anything.
As soon as I receive the right ones, I will change my rating and if good.
Regards.
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Patrick C.
Rating: 3 out of 5
following a purchase from 15/12/2024
I am a bit frustrated because I couldn't install the zipper, previously on a different item I had succeeded very well and that's why I came back to clip-zip! I will contact customer service because one of the two zippers broke during installation.
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Michel D.
Rating: 3 out of 5
following a purchase from 14/12/2024
Not functional, and unable to fulfill my order, I would not recommend
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V M.
Rating: 1 out of 5
following a purchase from 28/11/2024
It doesn't work!
Asked 3 people to install the slider. This to be sure that it was me who was doing it wrong.
It doesn't hold. Yet it's the right size.
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V M.
Rating: 1 out of 5
following a purchase from 28/11/2024
It doesn't work!
Asked 3 people to install the slider. This to be sure that it was me who was doing it wrong.
It doesn't hold. Yet it's the right size.
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D
D F.
Rating: 1 out of 5
following a purchase from 28/11/2024
As of today since 29/12 I am waiting for my package which still has not arrived.
I am not happy with the delivery. I give one star because I have to put something for my review to be accepted.
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D F.
Rating: 1 out of 5
following a purchase from 28/11/2024
As of today since 29/12 I am waiting for my package which still has not arrived.
I am not happy with the delivery. I give one star because I have to put something for my review to be accepted.
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O H.
Rating: 1 out of 5
following a purchase from 21/11/2024
Bad
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O H.
Rating: 1 out of 5
following a purchase from 21/11/2024
Bad
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R B.
Rating: 3 out of 5
following a purchase from 23/11/2024
Good at first, but for a week the zipper has been a bit difficult, you have to hold firmly at the bottom to close the zipper
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R B.
Rating: 3 out of 5
following a purchase from 23/11/2024
Good at first, but for a week the zipper has been a bit difficult, you have to hold firmly at the bottom to close the zipper
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J R.
Rating: 1 out of 5
following a purchase from 18/11/2024
I ordered a gold zipper but received a black one. So I'm still waiting for the gold one for my light jacket and I need a gold zipper.
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J R.
Rating: 1 out of 5
following a purchase from 18/11/2024
I ordered a gold zipper but received a black one. So I'm still waiting for the gold one for my light jacket and I need a gold zipper.
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jean Claude A.
Rating: 3 out of 5
following a purchase from 03/12/2024
I notice that the photos accompanying the items are sometimes misleading.
A bag is shown with 2 units, but in fact, the price corresponds to one unit.
A bit expensive in my opinion.
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Rainer P.
Rating: 3 out of 5
following a purchase from 02/12/2024
A simple question by email... a simple answer.
No response at all from you. The explanation you thought you had answered my question shows that there is still some potential in the organization.
Customer loyalty is built through relationships - and for that, you need to respond to emails.
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Iris L.
Rating: 1 out of 5
following a purchase from 01/12/2024
Simply great!
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Josiane G.
Rating: 1 out of 5
following a purchase from 02/12/2024
We received the clip but it broke in two upon opening. So our problem is not resolved.
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c G.
Rating: 1 out of 5
following a purchase from 17/11/2024
Hello,
Everything went very well except since the return of the product. It seems that I have a credit on my account to order the correct reference but I cannot access it. The email to reset the forgotten password is not reaching me. I don't know how to place my order with the credit.
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Response from clip-zip.com
Hello, We sincerely apologize for this issue encountered. We have contacted you by email to offer you a solution. Best regards, The Clip&Zip team.
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