/10
★★★★★
based on 483 reviews published
★★★★★
based on 483 reviews published
Latest customer reviews
2
/5
★★☆☆☆
Fragility of the screen broke in a few days, apparently due to a defect and a thinner thickness than previous models. Unbearable after-sales service, first response proposing a return for examination canceled by a second message declining all responsibility. I won't be fooled again!
Acheteur Vérifié
purchased on 04/04/2019
Translated review
Answer from Club De La Montre
Hello Sir,
We have reviewed your exchanges with our customer service and indeed we find that the response you received does not correspond to the principles we apply to our clientele and we are sorry for that. You should have received a return request for the watch to our workshops which would have allowed us to examine it and thus determine whether or not the suspected defect exists.
We are sorry for this negligence likely due to a temporary change in personnel. We invite you to contact us so that we can agree on a solution that could satisfy your request. See you very soon. Best regards
We have reviewed your exchanges with our customer service and indeed we find that the response you received does not correspond to the principles we apply to our clientele and we are sorry for that. You should have received a return request for the watch to our workshops which would have allowed us to examine it and thus determine whether or not the suspected defect exists.
We are sorry for this negligence likely due to a temporary change in personnel. We invite you to contact us so that we can agree on a solution that could satisfy your request. See you very soon. Best regards
5
/5
★★★★★
Careful packaging perfect product
Acheteur Vérifié
purchased on 28/03/2019
Translated review
Answer from Club De La Montre
Thank you for your feedback.
3
/5
★★★☆☆
Delivery times are way too long.
Acheteur Vérifié
purchased on 30/05/2019
Translated review
Answer from Club De La Montre
Indeed, and we are sorry, your package was indeed dropped off with the Carrier you selected on May 31, Mondial Relay seems to have lost your package which finally reached you 1 month later. We cannot control the delays of our carriers. Thank you for your understanding. Customer Service