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C
Rating: 5 out of 5
Item as described Package received on the indicated date In good condition
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Customer reviews of COFFRE CLIM
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 253 published reviews
Summary of reviews
COFFRE CLIM consistently delivers solid, well-constructed trunks that meet expectations and fit described specifications, with customers noting sturdy, easy-to-assemble designs and reliable performance. The delivery experience features speed and punctuality, with many reviews highlighting fast shipping, careful packing, and smooth assembly, and the product often arriving in good condition. Customer service is repeatedly praised for responsiveness, helpful advice, and attentive support throughout the purchase and installation process. The range of positive details includes clear assembly instructions, good protective packaging, and strong value for money, with many customers expressing satisfaction with quality relative to price and the finishing touches of the products.
All reviews
D
Rating: 5 out of 5
I assumed it was a French product but unfortunately it is made in China
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A
Rating: 5 out of 5
perfect product, fast delivery
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F
Rating: 5 out of 5
Good quality product. Fast delivery, perfect reception.
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M
Rating: 5 out of 5
Perfect in terms of timing and quality
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A
Rating: 5 out of 5
Product conforms to the order
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É
Rating: 5 out of 5
Thank you, don't change anything
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J
Rating: 4 out of 5
compliant product
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S
Rating: 5 out of 5
Very good
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C
Rating: 5 out of 5
Article in accordance with the description and fast delivery
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E
Rating: 4 out of 5
Very well
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J
Rating: 5 out of 5
Very good, matches the description, received Very quickly
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P
Rating: 5 out of 5
Very good cover I recommend Thank you
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J
Rating: 5 out of 5
Professional telephone reception and support. Fast delivery
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J
Rating: 5 out of 5
We are satisfied - perfect climate box
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G
Rating: 5 out of 5
Very well assembled, well packaged, easy to assemble, good product design, no visible screws, very satisfied with the product, I recommend it to friends.
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J
Rating: 5 out of 5
Well delivered - the product is exactly what I wanted - thank you
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K
Rating: 5 out of 5
Good speed
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C
Rating: 5 out of 5
Confirm to my need. Thank you
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P
Rating: 5 out of 5
I was expecting a sturdier wood; pine or something else;;;I think it's poplar? as long as it withstands the weather...
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Response from COFFRE CLIM
Hello Patrick,
Thank you for your feedback regarding our natural wood air conditioner cover model PIVERT and we confirm that it is indeed made of pine wood.
To reassure you, we have over 9 years of experience with the PIVERT model and like any wooden furniture placed outdoors, simple regular maintenance (such as applying a stain) is more than enough to ensure its longevity.
Best regards,
The Coffre Clim team
Thank you for your feedback regarding our natural wood air conditioner cover model PIVERT and we confirm that it is indeed made of pine wood.
To reassure you, we have over 9 years of experience with the PIVERT model and like any wooden furniture placed outdoors, simple regular maintenance (such as applying a stain) is more than enough to ensure its longevity.
Best regards,
The Coffre Clim team
S
Rating: 5 out of 5
Impeccable everything is perfect the chest is magnificent and of very beautiful quality. I am delighted
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A
Rating: 5 out of 5
EVERYTHING IS GREAT, DELIVERY, QUALITY AND ASSEMBLY
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M
Rating: 5 out of 5
Fast and efficient, product conforms to the description and our expectations. Delivery on time. Our experience with this company is positive.
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R
Rating: 5 out of 5
Impeccable material. Packaging the same. Very responsive information. Nothing to complain about, thank you.
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R
Rating: 5 out of 5
Perfect product, solid and rigid once assembled. A small downside on the fixing screws as the washer is not integrated, which seriously complicates the installation.
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M
Rating: 5 out of 5
For a bulk order of several covers, pallet delivery is necessary; thus, delivery to the destination is ensured without a hitch. Thank you
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G
Rating: 4 out of 5
I start with the delivery: really very fast. The product arrived at my address in less than a week and, knowing that it was a delivery outside of France, it was not obvious at all. The assembly instructions are quite clear and the product, overall, is good. The structure is solid enough and serves its purpose. However, the quality is not exceptional: the slats are very light, to the point that one of them has already cracked, and the paint also seems quite fragile, as it tends to get damaged easily with scratches or small friction. I would say that the product is consistent with the price paid: not excellent, but not disappointing either. One aspect that left me perplexed, however, concerns the delivery. Before the arrival of the package, the manufacturer advises checking the product in front of the delivery person and refusing the delivery in case of defects. In my case, however, the GLS delivery person simply left the package in front of my house without waiting, making any immediate verification impossible. At this stage, it is not very clear what to do in this kind of situation. Perhaps the manufacturer should use carriers capable of respecting this type of procedure, like UPS or DHL, who normally wait at least the necessary time for delivery. I also tried to report it to customer service, but unfortunately, I received no response. This was a bit disappointing, as I would have appreciated at least some feedback.
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Response from COFFRE CLIM
Hello,
Thank you for taking the time to share your detailed feedback. We are delighted that the speed of shipping outside of France and the clarity of assembly have met your satisfaction.
Regarding the delivery, we completely understand your perplexity. Unfortunately, regardless of the transport company (whether it is GLS, UPS, DHL, or others), there can be rare issues related to the individual behavior of a courier on the ground, independently of the instructions from the delivery company itself. Overall, we encounter very few problems with GLS and their services remain very reliable, but the attitude of this particular courier did not meet our expectations.
We also regret this lack of feedback from our customer service. It is not our habit; we generally respond within 24 hours, we simply must have overlooked your email which we cannot find. We take note of your comments on the slats and the paint in order to continue improving the quality of our products.
Best regards,
The COFFRE CLIM team
Thank you for taking the time to share your detailed feedback. We are delighted that the speed of shipping outside of France and the clarity of assembly have met your satisfaction.
Regarding the delivery, we completely understand your perplexity. Unfortunately, regardless of the transport company (whether it is GLS, UPS, DHL, or others), there can be rare issues related to the individual behavior of a courier on the ground, independently of the instructions from the delivery company itself. Overall, we encounter very few problems with GLS and their services remain very reliable, but the attitude of this particular courier did not meet our expectations.
We also regret this lack of feedback from our customer service. It is not our habit; we generally respond within 24 hours, we simply must have overlooked your email which we cannot find. We take note of your comments on the slats and the paint in order to continue improving the quality of our products.
Best regards,
The COFFRE CLIM team
T
Rating: 5 out of 5
excellent product. arrived earlier than expected without communication. too bad. fortunately present at the time of delivery.
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R
Rating: 5 out of 5
Very fast delivery Solid material and very nice appearance
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D
Rating: 5 out of 5
Perfect.
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H
Rating: 5 out of 5
Very good. Good contact. Very serious.
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S
Rating: 5 out of 5
Great!
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D
Rating: 5 out of 5
No particular worries
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E
Rating: 5 out of 5
Very good support during the purchase and the assembled product perfectly meets my expectations. Thanks to the teams
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I
Rating: 5 out of 5
*****
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M
Rating: 5 out of 5
The merchandise is of good quality but inside the packaging the trunk is not well protected, especially when dealing with carriers like GLS who manage to pierce the packaging of the parcels they transport. These people do not pay attention to anything and the delivery drivers are conditioned to tell the customer that if the merchandise is broken, they will not take back the parcel. In conclusion, the merchandise is okay, its protection inside the packaging needs improvement, and the carriers need to be changed. I think the most conscientious carrier is DHL.
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Response from COFFRE CLIM
Hello Manuel,
Thank you for your feedback and for your constructive remarks regarding the quality of our products.
We are sorry to read that the condition of the packaging upon receipt did not meet your expectations. Unfortunately, in rare cases and regardless of the carrier (including DHL or other major networks), there can be issues directly related to the handling of the package by a particular delivery person or dock agent, and not necessarily with the delivery company as a whole. Overall, we have very few problems with GLS, but this type of behavior on the ground obviously does not reflect the service we wish to offer you.
Regarding the internal protection, we take your remark very seriously: we regularly revise our packaging to better cushion this kind of rare incidents during transport. Please also know that if a part were to be damaged inside despite everything, our customer service remains at your disposal to find a solution quickly.
Thank you again for your feedback which helps us improve the quality of our services!
Best regards,
The Coffre Clim team
Thank you for your feedback and for your constructive remarks regarding the quality of our products.
We are sorry to read that the condition of the packaging upon receipt did not meet your expectations. Unfortunately, in rare cases and regardless of the carrier (including DHL or other major networks), there can be issues directly related to the handling of the package by a particular delivery person or dock agent, and not necessarily with the delivery company as a whole. Overall, we have very few problems with GLS, but this type of behavior on the ground obviously does not reflect the service we wish to offer you.
Regarding the internal protection, we take your remark very seriously: we regularly revise our packaging to better cushion this kind of rare incidents during transport. Please also know that if a part were to be damaged inside despite everything, our customer service remains at your disposal to find a solution quickly.
Thank you again for your feedback which helps us improve the quality of our services!
Best regards,
The Coffre Clim team
Y
Rating: 5 out of 5
Quality material, delivery time respected, and very good phone advice 10/10
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J
Rating: 5 out of 5
Impeccable.
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T
Rating: 5 out of 5
Very satisfied with the delivery as well as the material
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C
Rating: 5 out of 5
good quality and easy assembly.
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