Customer reviews of Comptoir du Cérame

Hello Madam, ,

We sincerely thank you for your feedback and your appreciation of the tiling. We are sorry to learn that the delivery did not meet your expectations and we take your comments very seriously.

I just checked and there is no indication of damaged goods during delivery on the delivery note.. and furthermore to say that the preparation is not careful, as a reminder your order is packed in polystyrene which protects, placed on a pallet and fully plasticized.

Satisfaction is essential for us but it is regrettable to learn through a comment that you had a problem.

Best regards,
The team at Comptoir du Cérame

Hello Antoine,

Thank you for taking the time to share your experience. We are sorry to hear that the delivery did not meet your expectations. We take your comments very seriously and are continuously working with our partners to improve this service. Your satisfaction is our priority and we are committed to providing you with an optimal experience in the future.

Best regards,
The team at Comptoir du Cérame

Hello,

Thank you for your feedback and for your compliments on our tiles.

We are sorry to hear that some were broken. Upon delivery, the pallet and the boxes were complete and compliant without any anomalies as you indicated. The tiles remain fragile products that need to be handled with care.

We understand that the situation must have been frustrating.

Have a nice day

Hello, We would like to thank you for sharing your experience. We are sorry to hear that the delivery did not meet your expectations. However, to say that customer service was not helpful is a bit misplaced. When we review all the history of emails and responses provided, it should rather be said that since the responses given did not suit you, the result is that customer service did not help you. We still hope that the tiles please you and meet your expectations. Have a nice day, The team at comptoirducerame.com

Hello, Thank you for taking the time to share your opinion. We are glad that you find our navigation practical, but we would like to know how we could improve your experience. Please feel free to share your suggestions with us! Best regards. The team at comptoirducerame.com

Hello, We are very surprised by your comment regarding customer service because we have no email or call from you. So we do not understand why you indicate that customer service is problematic. The positive point is that you appreciated our site. Best regards. The team at comptoirducerame.com

Hello, Thank you for taking the time to share your experience. We are glad that the quality of our products and the packaging met your expectations. We fully understand your frustrations regarding the delivery and we apologize for the inconveniences caused. Your feedback is valuable and we will take it into account to improve our services. Best regards. The team at comptoirducerame.com

Hello, We are sorry that you did not receive the correct sample... indeed sometimes (fortunately not often) we can make mistakes. I tried to contact you after reading your review to rectify this error, as at no time did you reach out to us to inform us. I also left you a message on your voicemail asking you to get back to me... but no response. I hope your customers have a bit more tolerance when you make mistakes, even if, like us, it doesn't happen often ;) I wish you a very nice day. Best regards, The team at comptoirducerame.com

Hello, We thank you for your feedback on your delivery experience and for your feedback regarding the packaging. We are glad that the delivery went well, but we have noted your disappointment regarding the breakage of your tiles. Please know that we take your comments very seriously. Your satisfaction is essential to us. Please contact customer service to see if we can find a solution. Best regards, The team at Comptoir du Cerame

Hello, Thank you for your detailed feedback. We completely understand that payment issues can be frustrating, and we apologize for the inconveniences encountered. However, we are pleased to learn that our customer service responded quickly to your concerns. Your satisfaction is our priority, and your comments help us improve. Best regards, The comptoirducerame.com team

Hello, Thank you for taking the time to share your experience. We are sorry to learn that the color of the tile did not meet your expectations and that our site may have lacked clarity. That is why we recommend always ordering samples to validate a choice before committing to a bulk purchase. It is also possible to call us or request information via online chat or even through the contact form to clarify certain points before a purchase. Best regards, The Comptoir du Cérame team

Hello and thank you for your review. We are delighted that you find our large tiles beautiful! Regarding the discount voucher, it is nominative, sent by email, and must be filled in by the customer at the time of the order. In your case, you ordered a sample with one customer account and ordered your tiles with another account. We are reachable by phone or chat to help our customers place their orders if needed, or if the discount voucher has not been received or has been lost. Regarding the breakage, I have apologized for this inconvenience and then to resolve this small issue, I asked if you had verified the order with the delivery person to note the breakage on the delivery slip as we recommend doing with the various emails we send at the time of the order. Unfortunately, you did not do this, so from our side we cannot request compensation from the carrier. Nevertheless, always with the aim of satisfying our customers, I made you a proposal by email to which you have not yet responded. Best regards, The Comptoir du Cérame team

Hello and thank you for taking the time to share your opinion. We are glad that you received your order on time, but we are sorry to learn that some tiles arrived damaged. After checking, there is no mention of these broken tiles on the delivery note and we have not received any email or call stating this damage. It is unfortunate to learn of such an incident through a review when we know that our goal is to have satisfied customers with their purchases. The team at Comptoir du Cérame

We are very sorry and quite surprised by your message. After checking, there is no mention of what you are reporting on the delivery note from the delivery person, and you have never contacted us to discuss this issue so that we could find a solution. It is always regrettable to operate this way when our goal is to have happy and satisfied customers with their purchase. Best regards, The team at Comptoir du Cérame.

Hello, you chose vintage tiles, or aged effect... on stoneware and stoneware ceramic, it's a digital impression, certainly of quality... but it will never replace the look of a real cement tile that ages and patinas over time. You will never have the same result, but we are also not in the same price range, nor in the same daily maintenance of the tile. Don't hesitate to come back to us for exchange and so we can advise you. Have a nice day.

Thank you for your message. It is true that sometimes a delivery can be more complicated on the carrier's side, but we always do our best to resolve and satisfy our customers. In any case, we are delighted that you like the tiles. The team at Comptoir du Cérame.

Hello, catastrophic delivery may be a bit exaggerated given the course of your delivery. A not very courteous customer service that contacted you because the carrier could not reach you because you had incorrectly provided your phone number when placing the order. A not very courteous customer service that gave you the carrier's contact details so you could get in touch with them to schedule the delivery. A not very courteous customer service that sent a new message to the carrier with another phone number because you did not respond when the delivery person tried to reach you to deliver as agreed with him. We ensured the follow-up of the delivery until the end despite what you write. We always responded and did what was necessary to help you. The positive point is that you like the tiles. The customer service of Comptoir du Cérame.

Thank you for your message. The tiles according to production have color variations, and the photo of the tile you ordered is indeed a photo of a tile where the "bath" brought out brighter colors than the current colors. These are things we happily explain to customers who contact us by phone or chat when they ask for advice on colors. It remains a very beautiful tile that is part of our best sellers and that our customers love! Have a nice day, The team at Comptoir du Cérame

Hello, During your first order, you received the correct tiles ordered. It turns out that you were not a "fan" of the green tiles received.. the green did not match your search. My colleague therefore sent you the same tile in gray/black tones. But apparently you received the green again.. we have sent you the correct reference this time in black/gray. We remain available if needed The team at Comptoir du Cérame.

Hello, we take great care in packaging our products to ensure they travel in the best conditions. Despite this, sometimes breakage can occur during transport. We have no record of any issues or complaints regarding your order. Please feel free to contact us again. I take this opportunity to remind you that for any order delivery, it is necessary to check the products before signing the delivery note. In case of breakage, the merchandise is replaced by our services as soon as possible.

Hello, We do not understand what you are indicating regarding the delivery. You ordered on Saturday, May 27, and we do not work on weekends. Your order was processed on Monday, May 29 by our logistics service, on May 31 by the transporter, and you were delivered on June 14, which makes 10 business days for delivery, as stated on our site for delivery times between 10 to 15 business days when the material is in stock. Regarding the Good Vibes collection, which is one of our bestsellers, as shown in the ambiance photos, the purpose of the collection is to mix several patterns, and as indicated in the description of the chosen model "Note: The design does not allow each decor of the same pattern to be connected." We remain available if you wish for further information. Have a good day. The Comptoir du Cérame team

Hello, sorry for this mishap... Unfortunately, the proper conduct of deliveries depends on the 'final' delivery people, and some do not always have great professionalism, and this is the case in all companies. Glad that you liked the products, that's the main thing. Have a nice day!

Hello Yes indeed we are working on our site for a color search. We hope to be able to do it during the month Best regards

Hello, we only have one sample order concerning you?? Regarding the breakage, as indicated in the order confirmation email, just indicate it on the delivery note, and we will replace the breakage right away. Moreover, the delivery costs incurred when ordering samples are completely deducted from your final tile order. I wish you a pleasant day.

Hello Madam. As indicated on our website when you placed your order, for packaging reasons for fast shipping (so that the samples arrive within 3-5 days), large pieces are cut. Have a nice day.

Hello, We take great care in packaging our products. We take note of your comment and pass the information to our logistics service. We suggest you contact our customer service for the replacement of the broken tiles. Awaiting your response, Best regards, The COMPTOIR DU CERAME Team.

Hello Sir, We have taken note of your comment and have informed our logistics service so that they receive a response from our transport provider. Regarding your tiling, we work with reputable factories and workshops for their seriousness and the quality of their tiles. We are surprised by your qualification of this "poor quality". To process your file as quickly as possible, we need a photo illustrating the defect on your tile. We will not fail to inform the factory and we will get back to you as soon as possible. If you wish to return the product because you do not like it, please follow the following instructions: https://www.comptoirducerame.com/fr/content/32-je-ne-suis-pas-satisfait-je-souhaite-renvoyer-ma-commande Our sales service is waiting for your photos to process your file as quickly as possible. Best regards, The Comptoir du Cérame team.

Hello, We take care to photograph each product in our catalog, in order to provide our customers with maximum precision, quality, and realism. On the product sheet of the reference in question, you will note that the aged appearance is clearly visible, giving all the charm and specificity to this tile. We are sorry for your feelings and wish you a good day. The COMPTPOIR DU CÉRAME team.

Hello Madam, Thank you for your comment. We would like to point out that we provide an indication at the bottom of the page regarding stock, which is as follows: 'Between 10 and 15 working days (if products are in stock). Please call us at 04 85 80 01 19 for any questions related to stock verification.' Best regards, the COMPTOIR DU CERAME Team.

Hello, Thank you for contacting us as soon as possible to resolve your problem. Best regards, the COMPTOIR DU CERAME Team