Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
The tiles are very beautiful BUT the site gives incorrect dimensions: some tiles advertised as 20x20 are actually 20.5x20.5; the others were supposed to be 1 cm thick but are actually 8mm. We had planned to mix all these tiles so it's impossible. We will do it differently, but it's a shame. Website needs to be reviewed, but very beautiful tiles!
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Response from Comptoir du Cérame
Thank you very much for all this information over the phone.
Good continuation.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/06/2017
Delivery delay.
No message regarding the delivery delay.
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Response from Comptoir du Cérame
Hello,
Thank you very much for all this information over the phone. Please confirm by email the good receipt of the goods.
The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/05/2017
The delivery person was particularly accommodating as he came by 3 times and to two different locations. Thanks to him and his team. A tile (sample) was chipped, which is not a big deal for a sample but could be for a real order.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/02/2017
We received the samples without any issues. However, we requested a quote for which we received a quick response. That's when things got complicated: no response despite 3 emails sent to get additional information about availability and how to order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2016
Products not in stock and a very long delay
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/10/2016
Deadline not respected - the order took nearly an additional 3 weeks to arrive
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2016
The person who answers questions does not know the products they are selling. I had to ask the same question several times to get an answer. Asking for consumer feedback is good but not 8 months later, it makes no sense.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/09/2016
Shipping costs as high as the tiling but good!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2016
The samples are not always of good quality, which is annoying to get a correct idea of the product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/08/2016
Nothing special to report except for delivery issues
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/04/2016
Very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/03/2017
It's good but it lacks some important information regarding the quality in relation to the use of the product.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/01/2017
I ordered samples before placing a potential order. I received 3 samples within 10 days, 2 out of 3 were broken and I received the balance of my order a month later, again with broken tiles. So I did not place an order and bought my tiles elsewhere. A site that takes a month to send 8 paid samples, I can't even imagine how long an order might take....
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/07/2016
Delivery took way too long, customer service bad.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/08/2016
The site is easy to use. However, the craftsman who placed the order for me was very worried about not being able to reach you by phone. However, no delivery problems for either the sample or the final order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/09/2016
Good navigation
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/09/2016
Hello, 4 tiles received out of 10 broken and no complaint service or anything.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/02/2017
Ordered a sample that they no longer manufacture. Waited 6 weeks to realize this.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2017
The delivery of the samples took a long time. However, it was very expensive given the dimensions and weight of the package. If we place an order with you for our 20m2 of tiles, we hope that the delivery will be faster and that a commercial discount on the delivery fees will be offered to us.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2016
Very beautiful and good product but communication for delivery very poor
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/09/2016
a lot of choices, good quality but no after-sales service and no communication between the transporter and the customer
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