Customer reviews of Cosmé’Chic

Terrible, ordered on 08/17, today 08/28, still nothing received while they promise delivery in 48h. False advertising. You pay almost 10 bucks for delivery, the perfume at 32 bucks for that...!!!! Zero, I do not recommend in any sense of the term!

The nail polish doesn't hold at all! I opened one out of 2 and it chips right away and the packaging looks very old!!! I request a refund....

Non-compliant product, three wax jars with three different textures, one of which leaked during transport. And once weighed with the packaging, lighter than the expected weight. Very disappointed with this first purchase.

A bit disappointed with my first order. Not about the products. I had to wait until early August to receive my order even though I placed it on July 11. I had to contact the site myself to find out where my order was. All that just to be told that a product was missing.

Following the order of four hair coloring boxes placed on the Cosmés'chic site, I am very disappointed. In the package, one of the boxes was damaged. The applicator bottle tip was broken and 3/4 of the product had spilled in the box, making it unusable. I contacted customer service to report it, but so far I have not heard back from them.

Miserable

Cv

2 perfumes received broken in the box. No bubble protection to prevent the bottles from clashing and no email response from customer service. The customer service does not answer the phone. In short, I am disappointed while everything went well last time.

Received a product different from the order and the invoice

I did not receive my package

I did not receive my order 0/10

I already reported my dissatisfaction following an order where I received a different product. Cosmés'Chic replied that I should contact them to resolve this issue. I did so through their website. No reaction or response from them. A site to avoid at all costs. Not serious

Order placed on June 5, but never physically handled by Mondial Relay. After several contradictory pieces of information and an unnecessary trip to the relay point, I received no proof of shipment or concrete solution. An investigation was announced, but without reference or justification. The only positive point: customer service responds quickly and offers many apologies. However, it provides very little clarity and seems mainly to be going in circles with the customer. To date, I have received neither my order nor my refund. Very disappointing experience, to be reported. Update: the full refund of €30.83 was finally made on June 19, after my various reminders. Nevertheless, I maintain my opinion regarding the lack of clarity, contradictory information, and unnecessary steps taken before this resolution. Edit

My powder arrived completely broken!

I received my package in a locker but the box arrived open. Of the 2 ordered products, only one was left. I wrote to customer service, then to the customer chat but I did not receive a response.

Package marked as delivered but not received....first order on this site, I am worried

I received a different product than the one I ordered

Poorly packed

The order has been canceled. I am disappointed. I gave 1 star but it deserves 0.

The seller charged an extra €5 and labeled it as sales tax. According to the website, the offered items are already taxed according to the price labeling obligation. There was no immediate response to a previous email inquiry and subsequent PayPal inquiry. It's a pity actually.

The packaging of the products was extremely damaged, one was almost open. I wonder if these items were too old to be used. I would not recommend.

Delivery problem. Quality of the products leaves much to be desired

Damaged product received

I ordered on the 9th of January and did not receive my package yet, the tracking goes back and forth and I cannot make any sense of it.

I did not receive an item

I still haven't received my package, when it said I would have it in 24/48h, it's been more than a week now. Also, I ordered an item that later they told me was out of stock, when that should have been communicated earlier, not after I had already purchased. Very bad experience.

I received an incomplete package. I informed the company who replied that they would send me the missing item. I am waiting for its receipt.

I have never received my order

Order not received

I have not been delivered and no response from customer service!

I have never received a package.

Hello, as I have already written to you, I ordered the product knowing that it was supposed to be delivered before the 25th, and up to this moment as I write to you, I still have not received the product, so I am still waiting for my package.

Delivery times are way too long.

Packaging problem, an eyeshadow spilled in my order and I did not receive a response from customer service

Placing an order to be delivered twice and paying extra fees, I don't find that quite normal.

Package conforms to what was ordered. Delivery times not respected, package shipped and received nearly 10 days after being ordered

First and last order on this site! I had to pay extra fees to retrieve my package even though I had already paid for the products and delivery. I usually buy exactly the same products on another site and they are always hermetically sealed and individually packaged. That was not the case here, which raises doubts about hygiene..

Package in bad condition therefore refused The bad rating is for the transport

Product arrived, poorly packaged. Damaged during transport, I contacted the site, no response to date.

Poor quality products. I sent a message that has remained unanswered to this day.