The online store Cosmé'Chic excels in delivering products quickly and efficiently, with many customers noting that their orders arrived on time and well-packaged. The reliability of the service is highlighted by consistent experiences of receiving exactly what was ordered, which adds to customer satisfaction. The quality of products, especially from the Essence brand, is frequently praised for being both effective and reasonably priced, making beauty purchases feel like a great value.
A bit expensive shipping fees. And taxes for such a small package
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Response from Cosmé’Chic
Thank you for your feedback. We understand your comment regarding shipping fees and taxes. We do our best to offer quality products at competitive prices and to ensure that delivery remains fast and secure. Your opinion helps us improve and we hope to fully satisfy you with your next order at Cosmés’Chic.
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H O.
Rating: 1 out of 5
following a purchase from 31/07/2025
I miss a box I have not received everything
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Paulina P.
Rating: 1 out of 5
following a purchase from 19/02/2025
I never really received anything. I bought three lipsticks from the real thing and it was all a rip-off. They never sent anything.
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SUSANA M.
Rating: 1 out of 5
following a purchase from 27/02/2025
The products come without a box. I won't buy again.
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Peggy W.
Rating: 1 out of 5
following a purchase from 09/02/2025
I ordered a perfume on February 9th. I received a different perfume than the one I ordered 15 days later. I returned, at my own expense, the perfume that was received on March 1st by Cosm e9'Chic. Their customer service was supposed to get back to me within 48 hours, and a week later, no news and no refund.
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Response from Cosmé’Chic
Hello Peggy,
Thank you for taking the time to share your experience. We understand your frustration and are sorry for this inconvenience. We invite you to contact our customer service directly so that we can resolve this as quickly as possible. Your satisfaction remains our priority.
Wishing you a very nice day.
Best regards,
The Cosm e'Chic team
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ELISE D.
Rating: 1 out of 5
following a purchase from 08/02/2025
Never again! Order placed on February 8 received on the 26th. A shame!
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Response from Cosmé’Chic
Hello Elise,
We sincerely apologize for this delivery delay which does not reflect the usual service of Cosmés'Chic. This delivery time is well below our standards, and we understand your frustration. We are at your disposal to find a quick solution. Please do not hesitate to contact us.
Wishing you a very nice day.
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Solveig T.
Rating: 3 out of 5
following a purchase from 10/02/2025
The products are at top prices. However, there is a lie about the delivery times, the 48-72 hours turns into more than 3 weeks, with no information provided on the tracking (one can have doubts... until receipt).
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Response from Cosmé’Chic
Hello Solveig,
Thank you for your feedback regarding the prices, we are delighted that you like them! However, we understand your disappointment regarding the delivery times. This is not the service we wish to offer at Cosm e'Chic, and your comments are taken very seriously to improve our follow-up. Please do not hesitate to contact us if needed.
Wishing you a very nice day.
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Beatrice M.
Rating: 1 out of 5
following a purchase from 13/02/2025
I have not received my package. It was supposed to be delivered within 48 hours but it is almost 2 weeks now and still nothing.
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Response from Cosmé’Chic
Hello,
We’re truly sorry to hear that you haven’t received your package yet. This delay is far from the standard we aim to offer. Please don’t hesitate to contact us directly with your order number so we can investigate the issue and find a solution as quickly as possible.
Thank you for your patience and understanding.
Cosmés'Chic
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Comprido J.
Rating: 3 out of 5
following a purchase from 02/02/2025
My package arrived open. A jar of mask was broken. Otherwise, the shampoos and masks smell very good.
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Response from Cosmé’Chic
Hello,
We are truly sorry to hear that your package arrived open and that a jar of mask was broken. At Cosm e'Chic, we place great importance on the quality of our shipments, and your feedback is taken very seriously. We hope that despite this incident, you appreciate the products. Please do not hesitate to contact us so that we can assist you.
Wishing you a very nice day.
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JOEL S.
Rating: 1 out of 5
following a purchase from 27/01/2025
I ordered a hybrid Emma mattress that was in virtual stock but not available in actual stock. Cosme Chic did not respond to the emails and chat I sent them. Fortunately, I went through PayPal for this purchase, which assisted me with the refund for this purchase. I do not recommend this company.
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christophe M.
Rating: 1 out of 5
following a purchase from 25/01/2025
I ordered the new EMMA original mattress 2 and received the old one. Now that it is unpacked and fully inflated, I don't know how to return it....
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Ghislaine B.
Rating: 1 out of 5
following a purchase from 21/01/2025
I ordered from you, and I did not receive my order KAQFQTIZ perfume BAD BOY COBALT carolina Herrera. Please refund my €85.98 as soon as possible. I will not order from you again. invoice fa175195298427 dated 21/01/25
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rene D.
Rating: 1 out of 5
following a purchase from 19/01/2025
Very disappointed non-compliant mattress as many on the reviews.do not recommend this site for mattresses .maybe a scam. I think they are clearing out the old models but insisted it was the right one!!!!!
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Jeanine F.
Rating: 1 out of 5
following a purchase from 16/01/2025
Not happy
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Osman G.
Rating: 1 out of 5
following a purchase from 11/01/2025
Does not match. But it doesn't matter. Bonne continuation
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Response from Cosmé’Chic
Hello Osman,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Your satisfaction is our priority, and we would be happy to help you find a product that suits you better. Please feel free to contact us for any assistance.
Have a great day,
The Cosm e'Chic Team
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Pascal P.
Rating: 1 out of 5
following a purchase from 15/12/2024
Warning: not a serious site. I ordered an Emma Original II mattress on their site. In fact, I received the old model. I sent them an email to let them know, but they didn't reply. However, there are photos and the title of the Original II on the site. I couldn't reach customer service by phone to try and solve the problem and see if it was a shipping error on their part or if it was deliberate to rip off the customer. This site is not to be recommended. Maybe I'll change my mind after hearing from them.
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Edwige C.
Rating: 3 out of 5
following a purchase from 11/12/2024
Parcel sent too late after my order. Ordered and paid on 11/12/24. Parcel sent on 16/12/24. Mail of 23/12/24 to collect it before 26/12/24 (out of vacation period from 22/12 to 28/12/24).
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Nicolas S.
Rating: 1 out of 5
following a purchase from 14/12/2024
The label on the parcel did not correspond to the model chosen. I therefore refused to accept the parcel. Awaiting refund.
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Stephane D.
Rating: 1 out of 5
following a purchase from 13/12/2024
To avoid, I am still waiting for the answer for the return of the order The Customer is just considered as a wallet
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Response from Cosmé’Chic
Hello,
We are sorry that you had this impression. This is absolutely not the experience we wish to offer at Cosmés'Chic. Your message has been heard, and we sincerely regret this lack of responsiveness. We hope to regain your trust.
Thank you for taking the time to share your feedback.
Best regards,
The Cosmés'Chic team
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Jean-Luc L.
Rating: 3 out of 5
following a purchase from 16/12/2024
The adventure had started badly with the delivery of a product different from my order and inferior in range, but customer service was remarkably responsive in finding the best solution.
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Jocelyne M.
Rating: 1 out of 5
following a purchase from 05/12/2024
13 days to receive my order when the commercial promise says 48 hours, it's disappointing. It still took FIVE days for the parcel to leave their warehouse. On top of that, no gift wrapping!
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cormier C.
Rating: 1 out of 5
following a purchase from 03/12/2024
We have received an item that does not conform to the order. We would like to be contacted by cosme chic.
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Laurence F.
Rating: 1 out of 5
following a purchase from 29/11/2024
Order never received The parcel was supposed to be delivered to my home It was delivered to a relay point far from my home without my being informed... No follow-up or communication
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geoffrey R.
Rating: 1 out of 5
following a purchase from 28/11/2024
Delivery problems
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Henri M.
Rating: 1 out of 5
following a purchase from 20/11/2024
I have not received my order (delivery problem) and I am still waiting for a refund.
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Virginie B.
Rating: 3 out of 5
following a purchase from 27/11/2024
Package received broken
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Response from Cosmé’Chic
Hello Virginie,
Thank you for taking the time to share your opinion. We're sorry to hear that your package arrived damaged.
Please do not hesitate to contact us directly at [email protected] for any further queries or complaints.
We hope to see you soon on Cosmé'Chic!
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Marie C.
Rating: 1 out of 5
following a purchase from 11/11/2024
Stale perfume, alcohol smell without fragrance; I'm waiting for the after-sales service to return and hope for a refund.
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Amandine P.
Rating: 3 out of 5
following a purchase from 08/11/2024
Bjr etant client depuis un moment je suisnun peu déçu d'avoir reçu les articles en deux colis. And that now there are items sold by partners ...
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Response from Cosmé’Chic
Hello Amandine, thank you for taking the time to share your review. We fully understand your disappointment. Rest assured that we will take your comments into account in order to improve our service and offer you the best possible experience.
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Caroline R.
Rating: 1 out of 5
following a purchase from 02/11/2024
Too long for delivery, had to call them back 2 times
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PERITORE A.
Rating: 3 out of 5
following a purchase from 02/11/2024
My order was sent in 2 parcels, one by post and the other by UPS. The latter was dropped off without contacting us at a pick-up point far from our home, because that's certainly what suited him best, so we didn't pick up our order. Every time a delivery is made by UPS, there is a problem, so without the certainty of a delivery by post, we will no longer recommend cosmechic.
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Response from Cosmé’Chic
Hello PERITORE,
Thank you for taking the time to share your experience with us. We're sorry to hear that the delivery of your order did not meet your expectations. We understand how frustrating this can be, especially when it comes to choosing a relay point.
We take your feedback very seriously and will work with our delivery partners to improve this service. Please do not hesitate to contact us directly at [email protected] if you have any questions or concerns.
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Christian E.
Rating: 1 out of 5
following a purchase from 25/10/2024
Buy tobacco perfume and shaving foam From the same no of 200ml with 10% more I received a normal bomb with 200ml Misleading advertising to bait the customer I do not buy more on this site just for principle
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Isabelle R.
Rating: 1 out of 5
following a purchase from 26/10/2024
I still haven't received my order
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Martial B.
Rating: 1 out of 5
following a purchase from 16/10/2024
I have not received my parcel
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Sylvie P.
Rating: 3 out of 5
following a purchase from 17/10/2024
The products I received were satisfactory. On the other hand, the range is getting smaller and smaller and I didn't find everything I wanted. Delivery costs are prohibitive. I don't think I'll be ordering from this site again.
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Response from Cosmé’Chic
Dear Sylvie,
Thank you for taking the time to share your review of Cosmé'Chic. We are delighted to hear that you are satisfied with the products you received. We take good note of your comments concerning the diversity of our offer. We look forward to serving you again in the future.
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DANIÈLE D.
Rating: 1 out of 5
following a purchase from 08/10/2024
BULLS!!! I paid 6€ to receive the package at home (the purchased product was worth 9!), they delivered it elsewhere, in a store, and I paid 5€ bus tickets to go and pick it up!!!! Do the math: €20 for a product worth 9!!! I forget this Cosmé'chic company !!!
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Valérie V.
Rating: 1 out of 5
following a purchase from 10/10/2024
Parcel dropped off in the street in front of my house when the package fit in the mailbox - no sms or tel to warn passing!!!! Very unhappy
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Karine R.
Rating: 1 out of 5
following a purchase from 18/09/2024
I did not receive the parcel!
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Elodie D.
Rating: 1 out of 5
following a purchase from 24/09/2024
Hello, I sent you an email. My order arrived all turned upside down and I barely have half of each shampoo left. I asked for a refund or a return. I still haven't had a reply, so I'm extremely disappointed.
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Orianne C.
Rating: 1 out of 5
following a purchase from 18/09/2024
I have not received my parcel
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Sofya M.
Rating: 1 out of 5
following a purchase from 02/09/2024
The parcel still hasn't arrived after almost 2 weeks!
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