Cosmé'Chic delivers items quickly and reliably, with many customers noting fast delivery, on-time arrivals, and products arriving in good condition or exactly as ordered. The store stands out for clear value, with multiple comments about competitive prices and good price‑quality balance, along with well-packaged shipments and careful handling to protect items. Customer service is highlighted for responsiveness and support in several positive experiences, including easy communication and efficient order processing. Overall, customers repeatedly experience smooth ordering, prompt delivery, and favorable value for money.
Not very disappointed, order arrived late and the item does not match the photo and the description
Translated reviews
Response from Cosmé’Chic
Thank you for your feedback. We are sorry to hear that the item did not match and that it arrived late. We will check this issue to better serve you in the future.
C
Cecilia F.
Rating: 1 out of 5
following a purchase from 15/11/2025
Two perfumes arrived without the plastic covering the box, they were already used, I made a complaint but received no response
Translated reviews
Response from Cosmé’Chic
This experience does not meet the standards of what we want to offer. Our apologies. Do not hesitate to contact us, we respond quickly and take matters into our own hands. The Cosmés'Chic team
N
Nathalie T.
Rating: 1 out of 5
following a purchase from 10/11/2025
I did not receive the right product
Translated reviews
Response from Cosmé’Chic
We are truly sorry for this error.
Thank you for informing us. Can you please contact our customer service with your order number? We will take the necessary steps quickly to send you the correct product or find the solution that suits you best.
M
Morvan M.
Rating: 3 out of 5
following a purchase from 10/11/2025
The package arrived very late.
Translated reviews
Response from Cosmé’Chic
We sincerely apologize for this delay.
This is not the experience we wish to offer. Thank you for taking the time to inform us. We will closely monitor the situation to ensure it does not happen again.
Thank you for your patience and your trust in Cosm chic.
A
Ahmed K.
Rating: 1 out of 5
following a purchase from 08/11/2025
I am really disappointed with my order. In fact, I received defective items with product leaks and I received a 50% refund instead of 100% saying that I can use these items!!!! Avoid from now on!
Translated reviews
Response from Cosmé’Chic
We truly regret this breakage in transit. Our fragile packages are now prepared with specific protection. Do not hesitate to write to us, our team handles these cases quickly. The Cosmés'Chic team
M
Marylene B.
Rating: 1 out of 5
following a purchase from 05/11/2025
I ordered an item that went straight to the trash because it was unusable
Translated reviews
Response from Cosmé’Chic
Thank you for your honesty, even if the feedback is hard to read. Contact us so we can understand and correct: that's how we progress. The Cosmè'Chic team
M
Manon T.
Rating: 1 out of 5
following a purchase from 06/11/2025
I did not receive the entirety of my order even though I was charged!!! No news from customer service. AVOID
Translated reviews
Response from Cosmé’Chic
Never receiving your order is the worst experience. We apologize. Our shipments are now tracked and any blocked package is taken over by our team. Contact us, we will find a solution. The Cosmés'Chic team
A
Awa Menigni G.
Rating: 1 out of 5
following a purchase from 03/11/2025
Niche perfume is useless! The scent doesn't last! As soon as you put it on... it disappears even though it cost me a lot.
Translated reviews
Response from Cosmé’Chic
This experience does not meet the standards of what we want to offer. Our apologies. Do not hesitate to contact us, we respond quickly and take matters into our own hands. The Cosmés'Chic team
L
Lafée L.
Rating: 1 out of 5
following a purchase from 29/10/2025
No effect contrary to what is indicated
Translated reviews
Response from Cosmé’Chic
We thank you for your comment and are sorry that the product did not have the expected effect. We take note of your remark to better inform our customers in the future.
S
Salvi A.
Rating: 3 out of 5
following a purchase from 18/10/2025
If the items meet my expectations, the order processing and delivery time are unacceptable when it exceeds 3 days.
Translated reviews
Response from Cosmé’Chic
We apologize for this wait, it is not up to the standards we announce. The preparation of orders has been reorganized since then. Contact us if needed. The Cosmés'Chic team
B
Bernadette G.
Rating: 1 out of 5
following a purchase from 13/10/2025
A late shipment with NO information from the carrier, NO tracking of the package's journey and inevitably, the package arrives when you are absent. Cosmechic absolves itself by stating that it is not their responsibility! Easy to sell, to collect and then that's it! I do not recommend this site!
Translated reviews
Response from Cosmé’Chic
Your feedback is heard and we regret it. Our customer service remains at your disposal to resolve what needs to be resolved. The Cosmés'Chic team
É
Élodie F.
Rating: 1 out of 5
following a purchase from 13/10/2025
I did not receive the right product
Translated reviews
Response from Cosmé’Chic
Thank you very much for your feedback! We are sorry that you did not receive the correct product. At Cosmés’Chic, we do everything we can to correct this kind of error quickly. Please contact our customer service so that we can send you the correct product without delay.
D
Daniela S.
Rating: 1 out of 5
following a purchase from 01/10/2025
Mediocre
Translated reviews
Response from Cosmé’Chic
Thank you for your feedback. We are sorry that it did not meet your expectations. At Cosmés'Chic, every negative feedback helps us improve and better satisfy you in the future.
M
Mickaëlle M.
Rating: 3 out of 5
following a purchase from 21/09/2025
Mixed reviews, it depends on the items.
Translated reviews
Response from Cosmé’Chic
Thank you for your feedback. We take note of your opinion and are sorry that some items did not fully meet your expectations. At Cosmés’Chic, we always do our best to improve our products and services.
R
Roselyne G.
Rating: 3 out of 5
following a purchase from 08/08/2025
A bit expensive shipping fees. And taxes for such a small package
Translated reviews
Response from Cosmé’Chic
Thank you for your feedback. We understand your comment regarding shipping fees and taxes. We do our best to offer quality products at competitive prices and to ensure that delivery remains fast and secure. Your opinion helps us improve and we hope to fully satisfy you with your next order at Cosmés’Chic.
H
H O.
Rating: 1 out of 5
following a purchase from 31/07/2025
I miss a box I have not received everything
Translated reviews
P
Paulina P.
Rating: 1 out of 5
following a purchase from 19/02/2025
I never really received anything. I bought three lipsticks from the real thing and it was all a rip-off. They never sent anything.
Translated reviews
S
Susana M.
Rating: 1 out of 5
following a purchase from 27/02/2025
The products come without a box. I won't buy again.
Translated reviews
P
Peggy W.
Rating: 1 out of 5
following a purchase from 09/02/2025
I ordered a perfume on February 9th. I received a different perfume than the one I ordered 15 days later. I returned, at my own expense, the perfume that was received on March 1st by Cosm e9'Chic. Their customer service was supposed to get back to me within 48 hours, and a week later, no news and no refund.
Translated reviews
Response from Cosmé’Chic
Hello Peggy,
Thank you for taking the time to share your experience. We understand your frustration and are sorry for this inconvenience. We invite you to contact our customer service directly so that we can resolve this as quickly as possible. Your satisfaction remains our priority.
Wishing you a very nice day.
Best regards,
The Cosm e'Chic team
E
Elise D.
Rating: 1 out of 5
following a purchase from 08/02/2025
Never again! Order placed on February 8 received on the 26th. A shame!
Translated reviews
Response from Cosmé’Chic
Hello Elise,
We sincerely apologize for this delivery delay which does not reflect the usual service of Cosmés'Chic. This delivery time is well below our standards, and we understand your frustration. We are at your disposal to find a quick solution. Please do not hesitate to contact us.
Wishing you a very nice day.
S
Solveig T.
Rating: 3 out of 5
following a purchase from 10/02/2025
The products are at top prices. However, there is a lie about the delivery times, the 48-72 hours turns into more than 3 weeks, with no information provided on the tracking (one can have doubts... until receipt).
Translated reviews
Response from Cosmé’Chic
Hello Solveig,
Thank you for your feedback regarding the prices, we are delighted that you like them! However, we understand your disappointment regarding the delivery times. This is not the service we wish to offer at Cosm e'Chic, and your comments are taken very seriously to improve our follow-up. Please do not hesitate to contact us if needed.
Wishing you a very nice day.
B
Beatrice M.
Rating: 1 out of 5
following a purchase from 13/02/2025
I have not received my package. It was supposed to be delivered within 48 hours but it is almost 2 weeks now and still nothing.
Translated reviews
Response from Cosmé’Chic
Hello,
We’re truly sorry to hear that you haven’t received your package yet. This delay is far from the standard we aim to offer. Please don’t hesitate to contact us directly with your order number so we can investigate the issue and find a solution as quickly as possible.
Thank you for your patience and understanding.
Cosmés'Chic
C
Comprido J.
Rating: 3 out of 5
following a purchase from 02/02/2025
My package arrived open. A jar of mask was broken. Otherwise, the shampoos and masks smell very good.
Translated reviews
Response from Cosmé’Chic
Hello,
We are truly sorry to hear that your package arrived open and that a jar of mask was broken. At Cosm e'Chic, we place great importance on the quality of our shipments, and your feedback is taken very seriously. We hope that despite this incident, you appreciate the products. Please do not hesitate to contact us so that we can assist you.
Wishing you a very nice day.
J
Joel S.
Rating: 1 out of 5
following a purchase from 27/01/2025
I ordered a hybrid Emma mattress that was in virtual stock but not available in actual stock. Cosme Chic did not respond to the emails and chat I sent them. Fortunately, I went through PayPal for this purchase, which assisted me with the refund for this purchase. I do not recommend this company.
Translated reviews
Response from Cosmé’Chic
Claiming your money back is the last thing a customer should do. We apologize. This process has been reviewed. Contact us, we are prioritizing your request. The Cosmés'Chic team
C
Christophe M.
Rating: 1 out of 5
following a purchase from 25/01/2025
I ordered the new EMMA original mattress 2 and received the old one. Now that it is unpacked and fully inflated, I don't know how to return it....
Translated reviews
Response from Cosmé’Chic
We sincerely regret that this order did not go as it should have. Write to us: our team is responsive and systematically seeks a solution. The Cosm e'Chic team
G
Ghislaine B.
Rating: 1 out of 5
following a purchase from 21/01/2025
I ordered from you, and I did not receive my order KAQFQTIZ perfume BAD BOY COBALT carolina Herrera. Please refund my €85.98 as soon as possible. I will not order from you again. invoice fa175195298427 dated 21/01/25
Translated reviews
Response from Cosmé’Chic
Your package got lost on the way, and it's very frustrating. We have strengthened the tracking of our shipments since then. Do not hesitate to contact us, we systematically resolve these situations. The Cosmés'Chic team
R
Rene D.
Rating: 1 out of 5
following a purchase from 19/01/2025
Very disappointed non-compliant mattress as many on the reviews.do not recommend this site for mattresses .maybe a scam. I think they are clearing out the old models but insisted it was the right one!!!!!
Translated reviews
Response from Cosmé’Chic
Receiving an item that does not match what was displayed is disappointing. We have strengthened the control of references in preparation and the fidelity of our visuals. Write to us, we correct every mistake. The Cosmés'Chic team
J
Jeanine F.
Rating: 1 out of 5
following a purchase from 16/01/2025
Not happy
Translated reviews
Response from Cosmé’Chic
Thank you for your honesty, even if the feedback is difficult to read. Contact us so we can understand and correct: that's how we progress. The Cosmè'Chic team
O
Osman G.
Rating: 1 out of 5
following a purchase from 11/01/2025
Does not match. But it doesn't matter. Bonne continuation
Translated reviews
Response from Cosmé’Chic
Hello Osman,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Your satisfaction is our priority, and we would be happy to help you find a product that suits you better. Please feel free to contact us for any assistance.
Have a great day,
The Cosm e'Chic Team
P
Pascal P.
Rating: 1 out of 5
following a purchase from 15/12/2024
Warning: not a serious site. I ordered an Emma Original II mattress on their site. In fact, I received the old model. I sent them an email to let them know, but they didn't reply. However, there are photos and the title of the Original II on the site. I couldn't reach customer service by phone to try and solve the problem and see if it was a shipping error on their part or if it was deliberate to rip off the customer. This site is not to be recommended. Maybe I'll change my mind after hearing from them.
Translated reviews
Response from Cosmé’Chic
Not getting a response is a shortcoming we have corrected: every message now receives a quick reply. Contact us again, we are here to solve the problem. The Cosmés'Chic team
E
Edwige C.
Rating: 3 out of 5
following a purchase from 11/12/2024
Parcel sent too late after my order. Ordered and paid on 11/12/24. Parcel sent on 16/12/24. Mail of 23/12/24 to collect it before 26/12/24 (out of vacation period from 22/12 to 28/12/24).
Translated reviews
Response from Cosmé’Chic
Thank you for this measured feedback. We take it into account. If any point bothered you, contact us, we are here to remedy it. The Cosmés'Chic team
N
Nicolas S.
Rating: 1 out of 5
following a purchase from 14/12/2024
The label on the parcel did not correspond to the model chosen. I therefore refused to accept the parcel. Awaiting refund.
Translated reviews
Response from Cosmé’Chic
A shade or a reference that does not match is an error on our part and we are sorry. Each item is now checked before packing. Contact us, we will find a solution. The Cosmés'Chic team
S
Stephane D.
Rating: 1 out of 5
following a purchase from 13/12/2024
To avoid, I am still waiting for the answer for the return of the order The Customer is just considered as a wallet
Translated reviews
Response from Cosmé’Chic
Hello,
We are sorry that you had this impression. This is absolutely not the experience we wish to offer at Cosmés'Chic. Your message has been heard, and we sincerely regret this lack of responsiveness. We hope to regain your trust.
Thank you for taking the time to share your feedback.
Best regards,
The Cosmés'Chic team
J
Jean-Luc L.
Rating: 3 out of 5
following a purchase from 16/12/2024
The adventure had started badly with the delivery of a product different from my order and inferior in range, but customer service was remarkably responsive in finding the best solution.
Translated reviews
Response from Cosmé’Chic
Staying without an answer when you have a problem is the most unpleasant, and we regret it. Our customer service responds today within 24 hours. Do not hesitate to write to us again, we will take care of the file. The Cosmés'Chic team
J
Jocelyne M.
Rating: 1 out of 5
following a purchase from 05/12/2024
13 days to receive my order when the commercial promise says 48 hours, it's disappointing. It still took FIVE days for the parcel to leave their warehouse. On top of that, no gift wrapping!
Translated reviews
Response from Cosmé’Chic
We apologize for this wait, it is not up to the standards we announce. The preparation of orders has been reorganized since then. Contact us if needed. The Cosmés'Chic team
C
Cormier C.
Rating: 1 out of 5
following a purchase from 03/12/2024
We have received an item that does not conform to the order. We would like to be contacted by cosme chic.
Translated reviews
Response from Cosmé’Chic
A shade or a reference that does not match is an error on our part and we are sorry. Each item is now checked before packing. Contact us, we will find a solution. The Cosmés'Chic team
L
Laurence F.
Rating: 1 out of 5
following a purchase from 29/11/2024
Order never received The parcel was supposed to be delivered to my home It was delivered to a relay point far from my home without my being informed... No follow-up or communication
Translated reviews
Response from Cosmé’Chic
Your package got lost on the way, and it's very frustrating. We have strengthened the tracking of our shipments since then. Do not hesitate to contact us, we systematically resolve these situations. The Cosmés'Chic team
G
Geoffrey R.
Rating: 1 out of 5
following a purchase from 28/11/2024
Delivery problems
Translated reviews
Response from Cosmé’Chic
Your feedback is heard and we regret it. Our customer service is at your disposal to resolve what needs to be resolved. The Cosmés'Chic team
H
Henri M.
Rating: 1 out of 5
following a purchase from 20/11/2024
I have not received my order (delivery problem) and I am still waiting for a refund.
Translated reviews
Response from Cosmé’Chic
Never receiving your order is the worst experience. We apologize. Our shipments are now tracked and any blocked package is taken care of by our team. Contact us, we will find a solution. The Cosmés'Chic team
V
Virginie B.
Rating: 3 out of 5
following a purchase from 27/11/2024
Package received broken
Translated reviews
Response from Cosmé’Chic
Hello Virginie,
Thank you for taking the time to share your opinion. We're sorry to hear that your package arrived damaged.
Please do not hesitate to contact us directly at [email protected] for any further queries or complaints.
We hope to see you soon on Cosmé'Chic!
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 