Customer reviews of Cosmé’Chic

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 2 597 published reviews
5 2 167 83% 4 263 10% 3 45 2% 2 33 1% 1 89 3%

Summary of reviews

The online store Cosmé'Chic excels in delivering products quickly and efficiently, with many customers noting that their orders arrived on time and well-packaged. The reliability of the service is highlighted by consistent experiences of receiving exactly what was ordered, which adds to customer satisfaction. The quality of products, especially from the Essence brand, is frequently praised for being both effective and reasonably priced, making beauty purchases feel like a great value.

Reviews 1 and 3 stars

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A
Anais P.
Rating: 1 out of 5
following a purchase from 28/08/2024
Nicky Paris products are not the same at all....
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Ramata K.
Rating: 3 out of 5
following a purchase from 27/08/2024
I paid for home delivery and had to collect my parcel from a relay point in Juvisy without a car, which is not normal.
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Response from Cosmé’Chic
Dear Ramata,

Thank you for taking the time to share your experience on our Cosmé'Chic website. We're sorry to hear that you encountered difficulties with the delivery of your package. We look forward to providing you with a better experience with your next order.

Best regards,
C
Chantal P.
Rating: 1 out of 5
following a purchase from 02/08/2024
Very happy with my purchase
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Christine M.
Rating: 3 out of 5
following a purchase from 31/05/2024
I ordered 5 pens which were packed in a crushed cardboard box! A reinforced envelope would have been more than sufficient.
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Response from Cosmé’Chic
Hello Christine, thank you for your comment. We are sorry that your order did not arrive in optimal condition. We take note of your comment and will do our best to improve our packaging process in the future. We hope you enjoy the pens in spite of this. We look forward to seeing you again on our site! Sincerely, the Cosmé'Chic team."
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LUNION B.
Rating: 1 out of 5
following a purchase from 20/05/2024
I am not satisfied Cafu have not received my package.
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Mélanie H.
Rating: 1 out of 5
following a purchase from 04/05/2024
Order placed at the beginning of May, item to be delivered within 48 hours. It's now June 2nd and I still haven't received anything!!!
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Ourida B.
Rating: 1 out of 5
following a purchase from 01/05/2024
When I opened the eyelid base, some water leaked out and there was a bad smell. The product has expired. The face base has also expired because there was only oil in the product. It's a shame because I've only read good reviews on this site, which prompted me to order.
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Celine L.
Rating: 3 out of 5
following a purchase from 27/04/2024
Fast, well packaged, but a lot of dust on the lotion, which is annoying when it's a gift.
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Response from Cosmé’Chic
Thank you for your feedback, Celine.
We're sorry you experienced this inconvenience with our product. We will immediately take steps to improve our packaging and ensure a dust-free shopping experience. Thank you for your trust and support of Cosmé'Chic.
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Magali M.
Rating: 1 out of 5
following a purchase from 05/04/2024
There's an empty one!!!
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Diaby C.
Rating: 3 out of 5
following a purchase from 29/03/2024
Very long delivery time, my products are of good quality
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Response from Cosmé’Chic
Thank you for your review, Diaby! We are delighted that you liked the quality of our products. We are sincerely sorry for the delay in delivery and we are doing our best to improve this. We hope to see you soon on our site!
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Zahira B.
Rating: 3 out of 5
following a purchase from 16/02/2024
Good product but doesn't last that long.
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Response from Cosmé’Chic
Thank you for your review, Zahira. We are pleased that you enjoyed our product, however, we are sorry to hear that it did not last you as long as you had hoped. We take note of your comment. Thank you again for your feedback, we really appreciate it. See you soon on Cosmé'Chic!
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Corine C.
Rating: 3 out of 5
following a purchase from 17/02/2024
One of the bottles leaked in the package
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Response from Cosmé’Chic
We are very sorry to hear that one of your bottles leaked in transit. This is not the experience we wish to offer our customers. To resolve this problem, please contact our customer service department at [email protected].
We will do our best to avoid this kind of problem in the future. We hope you will continue to enjoy our products despite this incident.
Thank you for your understanding, and sorry for the inconvenience.
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Prisca M.
Rating: 3 out of 5
following a purchase from 10/02/2024
Parcel received but not on the date indicated.
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Response from Cosmé’Chic
I'm sorry to read that you did not receive your parcel on time. Have you been able to contact our customer service department to report the problem? We always try to meet our delivery deadlines, but unforeseen circumstances may arise. We hope that despite this delay, you are satisfied with your order. Thank you for your feedback!
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Stéphanie G.
Rating: 1 out of 5
following a purchase from 08/02/2024
Top
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Response from Cosmé’Chic
Hello Stéphanie, thank you for your positive review of our Cosmé'Chic site. It encourages us to continue offering you quality products for a successful beauty experience. Your satisfaction is our priority!
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Jenna L.
Rating: 1 out of 5
following a purchase from 15/01/2024
Not received in time for my vacations, two messages sent without any reply... marked sent on Tuesday, posted on Friday.decue
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Response from Cosmé’Chic
Hello Jenna, We are sorry to hear that you have experienced problems with our service. Customer satisfaction is very important to us and we apologize for any inconvenience caused by the delay in delivery. We will take the necessary steps to improve our service and ensure a positive experience for you in the future. Once again, we sincerely apologize and hope to regain your trust. Sincerely, The Cosmé'Chic team
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NADEGE H.
Rating: 1 out of 5
following a purchase from 15/12/2023
Product indicated in stock but not. Poor communication. Delivery after one month :(
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Response from Cosmé’Chic
Hello Nadege, I'm sorry to hear about your disappointing experience with our Cosmé'Chic website. We are constantly improving our communication and ensuring that our products are in stock. We appreciate your feedback and will do our best to provide you with a better delivery experience in the future. Thank you for sharing your feedback with us.
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Melanie P.
Rating: 1 out of 5
following a purchase from 24/12/2023
The mist was damaged. Cracked bottle 🥹🥹🥹 Loss of product in packaging 😱😱😱😱😱
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Response from Cosmé’Chic
Hello Mélanie, we're sorry to hear that your mist was damaged and that the bottle was cracked on delivery. We make a point of ensuring that our products are perfectly packaged to avoid any loss of product. We will do our utmost to solve this problem as soon as possible. Thank you for your feedback, which helps us to improve.
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MELANIE C.
Rating: 1 out of 5
following a purchase from 05/01/2024
I still haven't had my product shipped even though it was supposedly available when I paid.
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Response from Cosmé’Chic
Hello Melanie, thank you for your review. We understand your disappointment and apologize for the late delivery of your product. We are constantly working to improve our delivery service in order to better satisfy our customers. We will do our utmost to ensure that this does not happen again in the future. Please do not hesitate to contact us should you have any queries or comments. Sincerely, the Cosmé'Chic team.
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Anne-Marie E.
Rating: 1 out of 5
following a purchase from 29/11/2023
Order announced shipped but never left
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Response from Cosmé’Chic
Hello Anne-marie, we're sorry for the delay. We do our best to ship our orders as quickly as possible. We will take your comment into account to improve our delivery service. We hope you will give us another chance to satisfy you. Thank you for your feedback.
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Christine F.
Rating: 1 out of 5
following a purchase from 25/11/2023
I placed an order and was debited for the amount and 2 days later the order was cancelled. Fortunately, I was reimbursed.
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Response from Cosmé’Chic
We sincerely apologize for this frustrating experience. We understand the importance of a smooth transaction and are disappointed that your order was cancelled after debit.
We have taken steps to prevent this from happening in the future. We are pleased that you received a prompt refund and hope to regain your trust in the future. If you have any further concerns, please do not hesitate to contact us. Thank you for your understanding.
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Cécile H.
Rating: 1 out of 5
following a purchase from 21/11/2023
I did not receive my order, delivery problem with mondial relais
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Response from Cosmé’Chic
Hello Cécile, thank you for your feedback. We are sorry to hear that you have encountered a delivery problem with our worldwide relay partner. We have taken your comment into account and will do our utmost to improve our delivery service. We apologize for the inconvenience and look forward to satisfying you with your next order. Sincerely yours, The Cosmé'Chic team.
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Gulshan A.
Rating: 1 out of 5
following a purchase from 07/09/2023
No, and I am giving 1 star as order has never been delivered to me. on the date of delivery of my order i got a notification that my order got cancelled and i will get my amount refunded. But I would like to know the reason of cancellation so i am aware next time when placing the order.
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Jess K.
Rating: 1 out of 5
following a purchase from 31/07/2023
No mail that I received my order at the relay point!
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Response from Cosmé’Chic
Dear customer,
We are sorry to hear that you have not been notified of the arrival of your parcel at the relay point. Mondial Relay usually sends an SMS and an e-mail to inform you of this step. We apologize for the inconvenience. Please note that sometimes e-mail notifications can end up in junk mail. We thank you for sharing your experience, and are working to prevent this from happening again. Your satisfaction is our priority.
Yours faithfully
Cosmé'Chic Customer Service
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aude D.
Rating: 1 out of 5
following a purchase from 01/07/2023
Delivery time not respected
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Response from Cosmé’Chic
Thank you for sharing your experience with us. We understand your frustration with the late delivery. The delay was caused by the carrier, who encountered unforeseen logistical problems while processing the packages. We have been in contact with them to resolve the situation and ensure that such circumstances do not recur in the future. Please accept our sincerest apologies for this inconvenience. Your satisfaction is important to us, and we are doing everything we can to improve our delivery services. Thank you for your understanding.
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Eric G.
Rating: 3 out of 5
following a purchase from 17/11/2022
missing 1 product not yet reimbursed
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Response from Cosmé’Chic
We are sorry that you have encountered a problem with your order and that the missing product has not yet been refunded. We will immediately check the status of your refund and take the necessary steps to resolve it quickly. Thank you for your patience and understanding.
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Fatima O.
Rating: 3 out of 5
following a purchase from 05/11/2022
Very good
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Response from Cosmé’Chic
Thank you very much for your review, Fatima! We're glad you enjoyed the site.
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Une cavalière B.
Rating: 1 out of 5
following a purchase from 04/11/2022
Very disappointed I order on the site I receive an email to tell me that my order has been shipped and a few days later I am told that I will be refunded because my item is no longer in stock I do not understand why in this case I received an email saying that my order had been shipped is illogical especially if it is no longer in stock I do not recommend this site.
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Response from Cosmé’Chic
Hello Cavalière, we understand your disappointment with your shopping experience on our site. We sincerely apologize for the confusion caused by the e-mail indicating the shipment of your order, when the item was actually out of stock. We are actively working to improve our inventory management system and avoid such situations in the future. Your refund has been processed and we look forward to regaining your trust. Your satisfaction is our top priority.
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PATACCHINI S.
Rating: 1 out of 5
following a purchase from 31/10/2022
Order placed and sent on 2/11 with parcel number created. On 8/11, I received an email stating that my order was out of stock and therefore cancelled. I don't recommend it.
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Response from Cosmé’Chic
Hello Patacchini,
We are very sorry that your order had to be cancelled due to a stock shortage. We take this situation very seriously and will do our best to avoid it happening again in the future. We want to provide you with a positive experience and, for this reason, we hope you will give us a second chance.
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Marie-Claude M.
Rating: 3 out of 5
following a purchase from 06/07/2022
Inconsistency in delivery date and address with GLS. The parcel therefore arrived much later. Otherwise satisfactory products.
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Response from Cosmé’Chic
We are sorry that your delivery experience has been affected. We take note of your feedback and are working hard to improve delivery processes. Thank you for sharing your experience with us and for choosing Cosmé'Chic.
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Anaïs N.
Rating: 1 out of 5
following a purchase from 01/06/2022
Received my order damaged, the shadows of my palette broken yet pakahing close well, disappointed
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Response from Cosmé’Chic
We are sorry to hear that you have received your damaged order. We take this very seriously and understand your disappointment. We apologize for the inconvenience. We make every effort to pack products carefully, but occasionally damage can occur during transit. We will investigate this with our carrier to avoid this happening again in the future. Please contact us so that we can find a satisfactory solution for you.
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Julie P.
Rating: 1 out of 5
following a purchase from 04/05/2022
Very disappointed with my last two orders. In particular for one where I sent a message with a photo on the app because I had received blushes that had completely exploded! I'm still waiting for a reply from the after-sales service !!!!! Really disappointed, I don't think I'll be ordering from cosmé'chic again because of this, as I've lost products because they're unusable AND money. 😡
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Response from Cosmé’Chic
Hello Julie, We are sorry to hear that you have received your damaged order. We are also sorry that we did not respond to your message, this was unintentional. We apologize for the inconvenience. We do our best to pack products carefully, but sometimes damage can occur in transit. We will investigate this with our carrier to avoid this happening again in the future. Please contact us so that we can find a satisfactory solution for you.
Sincerely, Cosmé'Chic
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Noemie M.
Rating: 3 out of 5
following a purchase from 18/04/2022
Package incomplete. I am missing a product. I have written to you but you have not replied.
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Response from Cosmé’Chic
Hello Noemie! We sincerely apologize for the shipping error that resulted in a missing product in your package. We also apologize for the lack of response to your message. Please contact us so that we can find a satisfactory solution for you. We will take steps to resolve this issue and provide you with full support. Your satisfaction is our priority.
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Danielle A.
Rating: 3 out of 5
following a purchase from 16/02/2022
I had ordered 2 products. I only received one. But the 2 products were invoiced and debited without explanation? Even though the second was out of stock? So I had to make a claim to be reimbursed for this product, which isn't very serious! It's a pity, because the products are top quality. I might recommend them again, provided such a mistake doesn't happen again.
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Response from Cosmé’Chic
I understand your dissatisfaction and sincerely apologize. We will do our utmost to ensure that this error does not happen again.
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Claire K.
Rating: 3 out of 5
following a purchase from 16/01/2021
Package well received but rather long delivery time: ordered on the 16th and received on the 27th.
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Response from Cosmé’Chic
We are sorry that your order was not delivered on time. We are aware of the importance of a fast delivery and we do our utmost to ensure that this does not happen again. Thank you for your confidence in Cosmé'Chic.
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Marie-Laure P.
Rating: 3 out of 5
Order received quickly but one product was missing although it was available at the time of my order...I had ordered because it was mainly what I needed so if I had known I would not have placed the order now...
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Response from Cosmé’Chic
Thank you for taking the time to share your review. We apologize for the missing product. We have put measures in place to prevent this from happening again in the future.
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- C.
Rating: 3 out of 5
Fast delivery but disappointed with the product
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Response from Cosmé’Chic
Thank you for taking the time to leave this comment. Have you already contacted customer service after receiving the product in question? If not, please do so. We'd be delighted to help you! See you soon!
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- K.
Rating: 1 out of 5
I placed an order that was refunded the next day without telling me why... I did not receive any email and I was very disappointed with this cancellation!!!!
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Response from Cosmé’Chic
Hi, sorry you were disappointed. We do our best to provide our customers with an excellent experience and we are very sorry that we did not succeed this time. We will do our best to ensure that this does not happen again in the future. We sincerely apologize for any inconvenience caused.
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Sybil M.
Rating: 3 out of 5
How to order
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Response from Cosmé’Chic
Thank you for your kind comment. See you soon!
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Chantal J.
Rating: 1 out of 5
I'm still waiting for someone to get back to me about my complaint. And I can't get you on the phone.
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Response from Cosmé’Chic
Dear Mrs. ******* , Thank you for your comment. We hope that we have met your expectations to date. Yours sincerely ,
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Brachet H.
Rating: 3 out of 5
Well presented site, interesting prices and items but the choice is not so wide. I had a delivery problem with mondial relay.
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Response from Cosmé’Chic
Thank you for your kind comment! We're sorry you had a problem with Mondial Relay, unfortunately when a relay point is closed or overbooked, Mondial Relay can change the destination relay point. We hope to be able to satisfy you in the future.
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