Cosmé'Chic delivers items quickly and reliably, with many customers noting fast delivery, on-time arrivals, and products arriving in good condition or exactly as ordered. The store stands out for clear value, with multiple comments about competitive prices and good price‑quality balance, along with well-packaged shipments and careful handling to protect items. Customer service is highlighted for responsiveness and support in several positive experiences, including easy communication and efficient order processing. Overall, customers repeatedly experience smooth ordering, prompt delivery, and favorable value for money.
Inconsistency in delivery date and address with GLS. The parcel therefore arrived much later. Otherwise satisfactory products.
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Response from Cosmé’Chic
We are sorry that your delivery experience has been affected. We take note of your feedback and are working hard to improve delivery processes. Thank you for sharing your experience with us and for choosing Cosmé'Chic.
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Anaïs N.
Rating: 1 out of 5
following a purchase from 01/06/2022
Received my order damaged, the shadows of my palette broken yet pakahing close well, disappointed
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Response from Cosmé’Chic
We are sorry to hear that you have received your damaged order. We take this very seriously and understand your disappointment. We apologize for the inconvenience. We make every effort to pack products carefully, but occasionally damage can occur during transit. We will investigate this with our carrier to avoid this happening again in the future. Please contact us so that we can find a satisfactory solution for you.
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Julie P.
Rating: 1 out of 5
following a purchase from 04/05/2022
Very disappointed with my last two orders. In particular for one where I sent a message with a photo on the app because I had received blushes that had completely exploded! I'm still waiting for a reply from the after-sales service !!!!! Really disappointed, I don't think I'll be ordering from cosmé'chic again because of this, as I've lost products because they're unusable AND money. 😡
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Response from Cosmé’Chic
Hello Julie, We are sorry to hear that you have received your damaged order. We are also sorry that we did not respond to your message, this was unintentional. We apologize for the inconvenience. We do our best to pack products carefully, but sometimes damage can occur in transit. We will investigate this with our carrier to avoid this happening again in the future. Please contact us so that we can find a satisfactory solution for you.
Sincerely, Cosmé'Chic
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Noemie M.
Rating: 3 out of 5
following a purchase from 18/04/2022
Package incomplete. I am missing a product. I have written to you but you have not replied.
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Response from Cosmé’Chic
Hello Noemie! We sincerely apologize for the shipping error that resulted in a missing product in your package. We also apologize for the lack of response to your message. Please contact us so that we can find a satisfactory solution for you. We will take steps to resolve this issue and provide you with full support. Your satisfaction is our priority.
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Danielle A.
Rating: 3 out of 5
following a purchase from 16/02/2022
I had ordered 2 products. I only received one. But the 2 products were invoiced and debited without explanation? Even though the second was out of stock? So I had to make a claim to be reimbursed for this product, which isn't very serious! It's a pity, because the products are top quality. I might recommend them again, provided such a mistake doesn't happen again.
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Response from Cosmé’Chic
I understand your dissatisfaction and sincerely apologize. We will do our utmost to ensure that this error does not happen again.
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Claire K.
Rating: 3 out of 5
following a purchase from 16/01/2021
Package well received but rather long delivery time: ordered on the 16th and received on the 27th.
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Response from Cosmé’Chic
We are sorry that your order was not delivered on time. We are aware of the importance of a fast delivery and we do our utmost to ensure that this does not happen again. Thank you for your confidence in Cosmé'Chic.
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Marie-Laure P.
Rating: 3 out of 5
Order received quickly but one product was missing although it was available at the time of my order...I had ordered because it was mainly what I needed so if I had known I would not have placed the order now...
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Response from Cosmé’Chic
Thank you for taking the time to share your review. We apologize for the missing product. We have put measures in place to prevent this from happening again in the future.
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- C.
Rating: 3 out of 5
Fast delivery but disappointed with the product
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Response from Cosmé’Chic
Thank you for taking the time to leave this comment. Have you already contacted customer service after receiving the product in question? If not, please do so. We'd be delighted to help you! See you soon!
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- K.
Rating: 1 out of 5
I placed an order that was refunded the next day without telling me why... I did not receive any email and I was very disappointed with this cancellation!!!!
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Response from Cosmé’Chic
Hi, sorry you were disappointed. We do our best to provide our customers with an excellent experience and we are very sorry that we did not succeed this time. We will do our best to ensure that this does not happen again in the future. We sincerely apologize for any inconvenience caused.
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Sybil M.
Rating: 3 out of 5
How to order
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Response from Cosmé’Chic
Thank you for your kind comment. See you soon!
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Chantal J.
Rating: 1 out of 5
I'm still waiting for someone to get back to me about my complaint. And I can't get you on the phone.
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Response from Cosmé’Chic
Dear Mrs. ******* , Thank you for your comment. We hope that we have met your expectations to date. Yours sincerely ,
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Brachet H.
Rating: 3 out of 5
Well presented site, interesting prices and items but the choice is not so wide. I had a delivery problem with mondial relay.
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Response from Cosmé’Chic
Thank you for your kind comment! We're sorry you had a problem with Mondial Relay, unfortunately when a relay point is closed or overbooked, Mondial Relay can change the destination relay point. We hope to be able to satisfy you in the future.
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Virginie L.
Rating: 3 out of 5
This site is very good my first order went very well and my second order was a little different because I had 1 product that I paid for and I did not get the roll-on deodorant and I also had the deodorant for the toilet that I got but completely dented half empty and does not work at all even by hand. Otherwise, the prices are very good and the delivery fast.
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Response from Cosmé’Chic
Thank you very much for your comment, Virginie. We are very sorry to hear that you did not receive your products correctly. We take this very seriously and invite you to contact our customer service department so that they can offer you compensation.
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Jean-Philippe G.
Rating: 3 out of 5
Short delivery and preparation times, the seller is responsive. Only 2 products out of the 4 had complete packaging, which doesn't look very professional and raises questions about the integrity of the product given that it's no longer packaged. I don't know if I'd recommend this site.
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Response from Cosmé’Chic
Thank you for your review Jean-Philippe. We are sorry that your experience with Cosmé'Chic did not live up to your expectations. We are committed to maintaining the highest level of quality and packaging all our products correctly. We appreciate your feedback and are working hard to constantly improve our products and services.
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- B.
Rating: 3 out of 5
Correct response and delivery time. However, when I opened my package, there was black powder everywhere, it turns out that the darkest color of the palette has scattered everywhere and moreover is no longer usable. However, I kept it all...
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Response from Cosmé’Chic
Thank you for taking the time to leave us a comment :) As indicated by e-mail, the product in question has been reshipped to you. We apologize for the inconvenience and hope to maintain your confidence.
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Elisabeth B.
Rating: 3 out of 5
Product not available on the validated order although it was available when the order was placed.
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Response from Cosmé’Chic
Hello, thank you for your comment. We are sorry that your product is no longer available. We take this very seriously and invite you to contact our customer service department so that they can offer you compensation.
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Sabrina C.
Rating: 3 out of 5
I gave a product that does not correspond to the product I ordered.
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Response from Cosmé’Chic
Dear customer, Thank you for your comment. We are very sorry for the problem with the delivery of your order. Have you already called our customer service to resolve this issue and obtain a commercial gesture? We'd be delighted to help! See you soon!
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Gaelle T.
Rating: 3 out of 5
Disappointed because it's been 2 times that I've ordered from this site, which I recognize as very attractive in terms of the products on offer and the low prices, but the orders aren't fulfilled: the 1st error concerned the color of a mascara and the 2nd order was missing 1 product. Although the prices aren't very high, it's not justified not to process customer orders properly. What's more, customer service isn't very responsive despite my messages, with no reply from them. In short, I think it's a real shame!
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Response from Cosmé’Chic
We are sorry that you were not satisfied with your experience with us. We strive to respond to all of our customers as quickly as possible and to treat every order with care and attention. We will work hard to improve your experience the next time you order. Please do not hesitate to contact us again if you have any questions.
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- I.
Rating: 3 out of 5
I did not receive the same two tubes of foundation that I had ordered, but the order was received on time.
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Response from Cosmé’Chic
Thank you for taking the time to write this review. We hope to be able to satisfy you even more next time.
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Camille S.
Rating: 3 out of 5
Convenient to use. However, I do not understand why it is possible to select and pay for products that are not in stock/deliverable.
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Response from Cosmé’Chic
Thank you for taking the time to leave us your feedback, Camille. We make sure that all our products are always available: we're sorry you had such a difficult time. If you have a problem with a specific product, please do not hesitate to contact us and we will do our best to help you find a solution.
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Lemaitre N.
Rating: 3 out of 5
Good, but lacks product explanations
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Response from Cosmé’Chic
Thank you for your feedback. We will work to improve our content and provide more information and explanations on the product sheets. We hope you enjoy your next visit.
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Esther D.
Rating: 3 out of 5
I had ordered the aloe vera oil and it's the carrot oil that I'm receiving, beware of ordering errors!
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Response from Cosmé’Chic
Dear customer, We're sorry about this error. Please send us an e-mail with a photo of the product you received. We will send you back the product you ordered and you will also be able to keep the carrot oil. Have a nice day :)
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Anonymous A.
Rating: 3 out of 5
order received on time. products conform. small disappointment with customer service who never replied. Lack of loyalty gesture despite my numerous orders.
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Response from Cosmé’Chic
We apologize for the lack of response from our customer service department. We appreciate your loyalty and would be delighted to hear from you if you have any questions. Please do not hesitate to contact us.
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Anonymous A.
Rating: 3 out of 5
The site is very good, shipping was more than fast to my surprise. The invoices are clear. But the big problem is with the lipsticks... we don't have enough information about the colors, the way they look on the lips, the textures, especially the lack of photos. Because the name of the color doesn't tell us the true color of the lipstick and, above all, how it looks on the lips.
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Response from Cosmé’Chic
Thank you for your feedback! We take care to constantly check and improve our products and our website, and we work to provide as much information as possible about our lipsticks. We'll try to include more photos in the product descriptions.
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Anonymous A.
Rating: 3 out of 5
Great! Except that my blush was completely broken, poorly packaged in a simple pink paper.
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Response from Cosmé’Chic
Thank you very much for taking the time to leave a review on our site. We apologize for the inconvenience and will do our utmost to improve packaging and product quality for your next order.
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Anonymous A.
Rating: 3 out of 5
We find the products in several different tabs but otherwise nice site ... too bad that some products no longer return.
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Response from Cosmé’Chic
Thank you for your review of our site. We try to offer a wide variety of products to satisfy our customers. We are sorry that some products are no longer available and we are constantly working to improve our offer.
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