Customer reviews of Cosmé’Chic

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 2 597 published reviews
5 2 167 83% 4 263 10% 3 45 2% 2 33 1% 1 89 3%

Summary of reviews

The online store Cosmé'Chic excels in delivering products quickly and efficiently, with many customers noting that their orders arrived on time and well-packaged. The reliability of the service is highlighted by consistent experiences of receiving exactly what was ordered, which adds to customer satisfaction. The quality of products, especially from the Essence brand, is frequently praised for being both effective and reasonably priced, making beauty purchases feel like a great value.

Reviews 2 and 3 stars

Reset filters
B
BÉATRICE M.
Rating: 2 out of 5
following a purchase from 17/03/2026
I received an open hair mask, non-flaky that had spilled everywhere.... so a bit disappointed....
Translated reviews
M
Malak S.
Rating: 2 out of 5
following a purchase from 08/03/2026
Half of the order has arrived, it is still not refunded
Translated reviews
V
Virginie V.
Rating: 2 out of 5
following a purchase from 25/01/2026
Very poorly packaged order, just in an envelope without real protection: result, a damaged aerosol that could have been punctured and exploded. The delivery is supposed to be done by La Poste or Mondial Relay according to their site, it was done by Amazon and moreover late.
Translated reviews
R
Rafael R.
Rating: 2 out of 5
following a purchase from 25/01/2026
The fixing gel has a more yellowish color than normal and "little balls" form when taking it from the jar. It's as if it were expired/open/dry because it doesn't apply in gel form like other times I've bought it.
Translated reviews
C
Caroline M.
Rating: 2 out of 5
following a purchase from 03/01/2026
I am missing a concealer, and a mechanical pencil for the eyes has been replaced by a pencil. However, the attached invoice is true to my order.
Translated reviews
Response from Cosmé’Chic
Hello,
Thank you for your message and we sincerely apologize for this inconvenience.
After verification, it is possible that an error occurred during the preparation of your order. We invite you to contact our customer service via your client area or by email indicating your order number, so that we can provide you with a quick solution (resending the missing items or refund).
The Cosmés'chic team apologizes and remains at your complete disposal.
E
Elsa B.
Rating: 3 out of 5
following a purchase from 26/12/2025
I received an incomplete package. I informed the company who replied that they would send me the missing item. I am waiting for its receipt.
Translated reviews
Response from Cosmé’Chic
Thank you for your feedback.
We apologize for this inconvenience and confirm that the missing item has indeed been shipped.
We thank you for your patience. The Cosme'chic team remains at your disposal.
I
Isaura N.
Rating: 2 out of 5
following a purchase from 28/12/2025
Deadline not met
Translated reviews
Response from Cosmé’Chic
Thank you for your feedback.
We apologize for the missed deadline.
Our team is at your disposal to provide you with a quick solution.

Select 73 more words to run Humanizer.
E
Emilie D.
Rating: 2 out of 5
following a purchase from 25/12/2025
An item arrived broken.
Translated reviews
Response from Cosmé’Chic
Hello,
We are sorry for this incident. Please contact us in a private message with your order number and a photo of the item so that we can process your request.
Cosmchic
F
Floriane C.
Rating: 3 out of 5
following a purchase from 02/12/2025
Package conforms to what was ordered. Delivery times not respected, package shipped and received nearly 10 days after being ordered
Translated reviews
M
Morvan M.
Rating: 3 out of 5
following a purchase from 10/11/2025
The package arrived very late.
Translated reviews
Response from Cosmé’Chic
We sincerely apologize for this delay.
This is not the experience we wish to offer. Thank you for taking the time to inform us. We will closely monitor the situation to ensure it does not happen again.
Thank you for your patience and your trust in Cosmchic.
L
Ly L.
Rating: 2 out of 5
following a purchase from 13/11/2025
Package arrived in bad condition and product opened
Translated reviews
V
Vanessa D.
Rating: 2 out of 5
following a purchase from 03/11/2025
It has been 10 days since I have been waiting for a response from customer service because I ordered an item and in this box there was a completely broken compact powder. I left a review on Trustpilot which they immediately deleted... I find them unprofessional. After that, I sent at least 5 emails with no response... too bad, I will never buy from this site again, I have no trust at all!
Translated reviews
Response from Cosmé’Chic
Thank you for taking the time to share your experience, even if it was far from meeting your expectations — and we are sincerely sorry for that. Your satisfaction is essential to us, and what you describe does not reflect our standards at all.

We would like to clarify two important points:

Our reviews are never deleted by us; they are only moderated by Trustpilot according to their own policy.

Regarding your unanswered emails, this indicates a malfunction that we take very seriously. We apologize for this lack of follow-up; it is not normal.

We wish to resolve your situation as quickly as possible. Could you please write to us directly at the following address: [email protected] mentioning your order number? We will immediately offer you a solution (replacement or refund of the broken product).

Thank you again for your message — it helps us improve our services.

The Cosme'Chic team
S
SALVI A.
Rating: 3 out of 5
following a purchase from 18/10/2025
If the items meet my expectations, the order processing and delivery time are unacceptable when it exceeds 3 days.
Translated reviews
M
Mickaëlle M.
Rating: 3 out of 5
following a purchase from 21/09/2025
Mixed reviews, it depends on the items.
Translated reviews
Response from Cosmé’Chic
Thank you for your feedback. We take note of your opinion and are sorry that some items did not fully meet your expectations. At Cosmés’Chic, we always do our best to improve our products and services.
R
Roselyne G.
Rating: 3 out of 5
following a purchase from 08/08/2025
A bit expensive shipping fees. And taxes for such a small package
Translated reviews
Response from Cosmé’Chic
Thank you for your feedback. We understand your comment regarding shipping fees and taxes. We do our best to offer quality products at competitive prices and to ensure that delivery remains fast and secure. Your opinion helps us improve and we hope to fully satisfy you with your next order at Cosmés’Chic.
M
Mignan T.
Rating: 2 out of 5
following a purchase from 10/05/2025
This was not my shade
Translated reviews
S
Solveig T.
Rating: 3 out of 5
following a purchase from 10/02/2025
The products are at top prices. However, there is a lie about the delivery times, the 48-72 hours turns into more than 3 weeks, with no information provided on the tracking (one can have doubts... until receipt).
Translated reviews
Response from Cosmé’Chic
Hello Solveig,

Thank you for your feedback regarding the prices, we are delighted that you like them! However, we understand your disappointment regarding the delivery times. This is not the service we wish to offer at Cosme'Chic, and your comments are taken very seriously to improve our follow-up. Please do not hesitate to contact us if needed.

Wishing you a very nice day.
C
Comprido J.
Rating: 3 out of 5
following a purchase from 02/02/2025
My package arrived open. A jar of mask was broken. Otherwise, the shampoos and masks smell very good.
Translated reviews
Response from Cosmé’Chic
Hello,

We are truly sorry to hear that your package arrived open and that a jar of mask was broken. At Cosme'Chic, we place great importance on the quality of our shipments, and your feedback is taken very seriously. We hope that despite this incident, you appreciate the products. Please do not hesitate to contact us so that we can assist you.

Wishing you a very nice day.
E
Elie A.
Rating: 2 out of 5
following a purchase from 26/12/2024
I paid for home delivery but they sent it to a pickup location.
E
Edwige C.
Rating: 3 out of 5
following a purchase from 11/12/2024
Parcel sent too late after my order. Ordered and paid on 11/12/24. Parcel sent on 16/12/24. Mail of 23/12/24 to collect it before 26/12/24 (out of vacation period from 22/12 to 28/12/24).
Translated reviews
S
Sylvain L.
Rating: 2 out of 5
following a purchase from 22/12/2024
Hello, I filed a claim for an item that is torn. To date I have not received any returns...
Translated reviews
J
Jean-Luc L.
Rating: 3 out of 5
following a purchase from 16/12/2024
The adventure had started badly with the delivery of a product different from my order and inferior in range, but customer service was remarkably responsive in finding the best solution.
Translated reviews
K
Kayahan O.
Rating: 2 out of 5
following a purchase from 26/11/2024
Seller not honest I canceled the order 5 min after its creation The seller sends me an email 3 days later to tell me that he could not cancel the shipment because the order must be canceled within minutes after the order I was refunded because I refused the package but no solution offered by the seller Thank you.
Translated reviews
Response from Cosmé’Chic
Hello Kayahan,

Thank you for taking the time to share your experience. We are sorry to hear that your order was not cancelled as you had hoped. We understand your concern and assure you that we are taking your feedback into account to improve our service. Please do not hesitate to contact us directly at [email protected] for any future assistance.

Best regards,
V
Virginie B.
Rating: 3 out of 5
following a purchase from 27/11/2024
Package received broken
Translated reviews
Response from Cosmé’Chic
Hello Virginie,

Thank you for taking the time to share your opinion. We're sorry to hear that your package arrived damaged.
Please do not hesitate to contact us directly at [email protected] for any further queries or complaints.
We hope to see you soon on Cosmé'Chic!

S
sophie L.
Rating: 2 out of 5
following a purchase from 15/11/2024
Parcel received 12 days after my order when a 48/72h delay was announced. No tracking information other than "shipped". I would have been happy to receive information about a delay in delivery. Product conforms to my order.
Translated reviews
Response from Cosmé’Chic
Hello Sophie,

Thank you for your feedback. We are sorry to hear that the delivery time was not respected and that you did not receive any information on this subject. However, we are delighted that the product is suitable for you.

Yours faithfully
O
Omar B.
Rating: 2 out of 5
following a purchase from 18/11/2024
Delivery time too long
Translated reviews
Response from Cosmé’Chic
Hello Omar,

Thank you for taking the time to share your review. We're sorry to hear that the delivery time did not meet your expectations.
Please do not hesitate to contact us directly at [email protected] if you have any questions.

Best regards,
A
Amandine P.
Rating: 3 out of 5
following a purchase from 08/11/2024
Bjr etant client depuis un moment je suisnun peu déçu d'avoir reçu les articles en deux colis. And that now there are items sold by partners ...
Translated reviews
Response from Cosmé’Chic
Hello Amandine, thank you for taking the time to share your review. We fully understand your disappointment. Rest assured that we will take your comments into account in order to improve our service and offer you the best possible experience.
P
PERITORE A.
Rating: 3 out of 5
following a purchase from 02/11/2024
My order was sent in 2 parcels, one by post and the other by UPS. The latter was dropped off without contacting us at a pick-up point far from our home, because that's certainly what suited him best, so we didn't pick up our order. Every time a delivery is made by UPS, there is a problem, so without the certainty of a delivery by post, we will no longer recommend cosmechic.
Translated reviews
Response from Cosmé’Chic
Hello PERITORE,

Thank you for taking the time to share your experience with us. We're sorry to hear that the delivery of your order did not meet your expectations. We understand how frustrating this can be, especially when it comes to choosing a relay point.

We take your feedback very seriously and will work with our delivery partners to improve this service. Please do not hesitate to contact us directly at [email protected] if you have any questions or concerns.

S
Sylvie P.
Rating: 3 out of 5
following a purchase from 17/10/2024
The products I received were satisfactory. On the other hand, the range is getting smaller and smaller and I didn't find everything I wanted. Delivery costs are prohibitive. I don't think I'll be ordering from this site again.
Translated reviews
Response from Cosmé’Chic
Dear Sylvie,

Thank you for taking the time to share your review of Cosmé'Chic. We are delighted to hear that you are satisfied with the products you received. We take good note of your comments concerning the diversity of our offer. We look forward to serving you again in the future.
Y
Ylice G.
Rating: 2 out of 5
following a purchase from 16/09/2024
Delivery really too expensive towards the meeting too bad
Translated reviews
Response from Cosmé’Chic
Hello Ylice,

Thank you for taking the time to share your review. We understand that shipping costs can be a sensitive issue and we appreciate your feedback. We strive to offer quality services while remaining transparent about our prices. We hope you enjoy your next order.

Best regards,
The Cosmé'Chic team
K
Kathia W.
Rating: 2 out of 5
following a purchase from 09/09/2024
I still haven't received my order.
Translated reviews
Response from Cosmé’Chic
Hello Kathia,

We are sorry to hear that you have not yet received your order. Please contact us directly at [email protected] if you have any further questions.

Best regards,
The Cosmé'Chic team
R
Ramata K.
Rating: 3 out of 5
following a purchase from 27/08/2024
I paid for home delivery and had to collect my parcel from a relay point in Juvisy without a car, which is not normal.
Translated reviews
Response from Cosmé’Chic
Dear Ramata,

Thank you for taking the time to share your experience on our Cosmé'Chic website. We're sorry to hear that you encountered difficulties with the delivery of your package. We look forward to providing you with a better experience with your next order.

Best regards,
S
Stéphanie R.
Rating: 2 out of 5
following a purchase from 27/07/2024
The package arrived damaged and inside the color tube was punctured. I'm going to use it anyway, but I'm disappointed!
Translated reviews
Response from Cosmé’Chic
We are very sorry for this bad experience. It is not normal for your parcel to arrive damaged and for the product to be damaged. Please do not hesitate to contact our customer service department at [email protected] so that we can provide you with a solution.

Thank you for your understanding, and sorry for the inconvenience.
A
Aurore C.
Rating: 2 out of 5
following a purchase from 03/07/2024
Order still incomplete after 15 days
Translated reviews
Response from Cosmé’Chic
Hello Aurore,

We are very sorry for the inconvenience caused by this incomplete order. We understand your frustration and apologize for the delay. To resolve this problem, please contact our customer service department at [email protected], who will be happy to help you receive the rest of your order as soon as possible.

Thank you for your patience and understanding.
C
Christine M.
Rating: 3 out of 5
following a purchase from 31/05/2024
I ordered 5 pens which were packed in a crushed cardboard box! A reinforced envelope would have been more than sufficient.
Translated reviews
Response from Cosmé’Chic
Hello Christine, thank you for your comment. We are sorry that your order did not arrive in optimal condition. We take note of your comment and will do our best to improve our packaging process in the future. We hope you enjoy the pens in spite of this. We look forward to seeing you again on our site! Sincerely, the Cosmé'Chic team."
C
Celine L.
Rating: 3 out of 5
following a purchase from 27/04/2024
Fast, well packaged, but a lot of dust on the lotion, which is annoying when it's a gift.
Translated reviews
Response from Cosmé’Chic
Thank you for your feedback, Celine.
We're sorry you experienced this inconvenience with our product. We will immediately take steps to improve our packaging and ensure a dust-free shopping experience. Thank you for your trust and support of Cosmé'Chic.
C
celine D.
Rating: 2 out of 5
following a purchase from 24/04/2024
Attention to delivery I waited more than 10 days and the package arrived in another relay point.
Translated reviews
Response from Cosmé’Chic
Hello Céline, thank you for your feedback. We are very sorry for the poor delivery experience. We take note of your comment and will do our best to improve our delivery times in the future, thank you for sharing your opinion with us.
D
Diaby C.
Rating: 3 out of 5
following a purchase from 29/03/2024
Very long delivery time, my products are of good quality
Translated reviews
Response from Cosmé’Chic
Thank you for your review, Diaby! We are delighted that you liked the quality of our products. We are sincerely sorry for the delay in delivery and we are doing our best to improve this. We hope to see you soon on our site!
Z
Zahira B.
Rating: 3 out of 5
following a purchase from 16/02/2024
Good product but doesn't last that long.
Translated reviews
Response from Cosmé’Chic
Thank you for your review, Zahira. We are pleased that you enjoyed our product, however, we are sorry to hear that it did not last you as long as you had hoped. We take note of your comment. Thank you again for your feedback, we really appreciate it. See you soon on Cosmé'Chic!
C
Corine C.
Rating: 3 out of 5
following a purchase from 17/02/2024
One of the bottles leaked in the package
Translated reviews
Response from Cosmé’Chic
We are very sorry to hear that one of your bottles leaked in transit. This is not the experience we wish to offer our customers. To resolve this problem, please contact our customer service department at [email protected].
We will do our best to avoid this kind of problem in the future. We hope you will continue to enjoy our products despite this incident.
Thank you for your understanding, and sorry for the inconvenience.
We use cookies for audience measurement and improving user experience.