Cosmé'Chic delivers items quickly and reliably, with many customers noting fast delivery, on-time arrivals, and products arriving in good condition or exactly as ordered. The store stands out for clear value, with multiple comments about competitive prices and good price‑quality balance, along with well-packaged shipments and careful handling to protect items. Customer service is highlighted for responsiveness and support in several positive experiences, including easy communication and efficient order processing. Overall, customers repeatedly experience smooth ordering, prompt delivery, and favorable value for money.
A bit disappointed with my first order. Not about the products. I had to wait until early August to receive my order even though I placed it on July 11. I had to contact the site myself to find out where my order was. All that just to be told that a product was missing.
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Response from Cosmé’Chic
An order placed on July 11 received only at the beginning of August, a follow-up that comes from you and not from us, and in the end a missing product: your disappointment is perfectly legitimate. When an item is not available, it is up to us to inform you without delay and to offer you a solution, not for you to come looking for us. We have since strengthened the tracking of orders awaiting restocking so that the information goes automatically to the customer, and shortened our processing times. Our customer service remains reachable and responds to every request: do not hesitate to come back to us. The Cosmés'Chic team
M
Marie A.
Rating: 3 out of 5
following a purchase from 23/07/2026
Following the order of four hair coloring boxes placed on the Cosmés'chic site, I am very disappointed. In the package, one of the boxes was damaged. The applicator bottle tip was broken and 3/4 of the product had spilled in the box, making it unusable. I contacted customer service to report it, but so far I have not heard back from them.
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Response from Cosmé’Chic
A damaged box, spilled product, and customer service that does not respond: none of this is acceptable and we apologize. We have strengthened the protection of fragile items and our response times. Write to us again, we will take your case in hand immediately. The Cosmés'Chic team
C
Christine L.
Rating: 2 out of 5
following a purchase from 15/07/2026
Compliant
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Response from Cosmé’Chic
Thank you for taking the time to rate us. "Compliant" with two stars makes us think that something did not meet expectations outside of the product itself. Please feel free to write to us, we would like to understand and correct. The Cosmés'Chic team
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Abderrahmen A.
Rating: 2 out of 5
following a purchase from 09/07/2026
Bad experience, the package took exactly 7 days from the day of shipment to receipt in the mailbox instead of 24/48H
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Response from Cosmé’Chic
Seven days of delivery is too long and we understand your disappointment. We have tightened our preparation times and now track packages that are lingering in transit without waiting for a complaint. Our team remains reachable. The Cosmés'Chic team
A
Abir A.
Rating: 3 out of 5
following a purchase from 01/07/2026
Cv
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Response from Cosmé’Chic
Your mixed review interests us as much as an enthusiastic opinion, it shows us where to improve. Feel free to write to us to say more. The Cosmés'Chic team
A
Anne P.
Rating: 2 out of 5
following a purchase from 28/06/2026
I never received my order but I was refunded
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Response from Cosmé’Chic
You were refunded, but you should never have had to get to that point. We are sorry. The tracking of our shipments has been strengthened to detect blocked packages before the customer worries about it. Thank you for taking the time to report it. The Cosmés'Chic team
B
Basile A.
Rating: 2 out of 5
following a purchase from 14/06/2026
you need to be able to track the package
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Response from Cosmé’Chic
You are right: being able to track your package is not a comfort, it is a duty. Tracking is now systematic on our shipments and the number is provided as soon as it is handed over to the carrier. Thank you for bringing this to our attention. The Cosmés'Chic team
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Lina B.
Rating: 2 out of 5
following a purchase from 13/05/2026
I ordered a mist but the product arrived defective, broken cap that doesn't close and the perfume has leaked, I don't know if it's the carrier's fault or if I was sent a defective product
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Response from Cosmé’Chic
Receiving a broken product ruins the entire order, and we are sorry for that. We have since reviewed the protection of fragile items. A damaged item is always taken care of: write to us and we will resolve this. The Cosmés'Chic team
B
Béatrice M.
Rating: 2 out of 5
following a purchase from 17/03/2026
I received an open hair mask, non-flaky that had spilled everywhere.... so a bit disappointed....
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Response from Cosmé’Chic
Thank you for your honesty, even if the feedback is hard to read. Contact us so we can understand and correct: that's how we progress. The Cosmés'Chic team
M
Malak S.
Rating: 2 out of 5
following a purchase from 08/03/2026
Half of the order has arrived, it is still not refunded
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Response from Cosmé’Chic
Claiming your money back is the last thing a customer should do. We apologize. This process has been reviewed. Contact us, we are prioritizing your request. The Cosmés'Chic team
V
Virginie V.
Rating: 2 out of 5
following a purchase from 25/01/2026
Very poorly packaged order, just in an envelope without real protection: result, a damaged aerosol that could have been punctured and exploded. The delivery is supposed to be done by La Poste or Mondial Relay according to their site, it was done by Amazon and moreover late.
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Response from Cosmé’Chic
A damaged item upon arrival is not acceptable. Our packaging method has been reinforced, with cushioning adapted to the bottles. Contact us, we systematically replace or refund. The Cosmés'Chic team
R
Rafael R.
Rating: 2 out of 5
following a purchase from 25/01/2026
The fixing gel has a more yellowish color than normal and "little balls" form when taking it from the jar. It's as if it were expired/open/dry because it doesn't apply in gel form like other times I've bought it.
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Caroline M.
Rating: 2 out of 5
following a purchase from 03/01/2026
I am missing a concealer, and a mechanical pencil for the eyes has been replaced by a pencil. However, the attached invoice is true to my order.
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Response from Cosmé’Chic
Hello,
Thank you for your message and we sincerely apologize for this inconvenience.
After verification, it is possible that an error occurred during the preparation of your order. We invite you to contact our customer service via your client area or by email indicating your order number, so that we can provide you with a quick solution (resending the missing items or refund).
The Cosmés'chic team apologizes and remains at your complete disposal.
E
Elsa B.
Rating: 3 out of 5
following a purchase from 26/12/2025
I received an incomplete package. I informed the company who replied that they would send me the missing item. I am waiting for its receipt.
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Response from Cosmé’Chic
Thank you for your feedback.
We apologize for this inconvenience and confirm that the missing item has indeed been shipped.
We thank you for your patience. The Cosm e'chic team remains at your disposal.
I
Isaura N.
Rating: 2 out of 5
following a purchase from 28/12/2025
Deadline not met
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Response from Cosmé’Chic
Thank you for your feedback.
We apologize for the missed deadline.
Our team is at your disposal to provide you with a quick solution.
Select 73 more words to run Humanizer.
E
Emilie D.
Rating: 2 out of 5
following a purchase from 25/12/2025
An item arrived broken.
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Response from Cosmé’Chic
Hello,
We are sorry for this incident. Please contact us in a private message with your order number and a photo of the item so that we can process your request.
Cosm chic
F
Floriane C.
Rating: 3 out of 5
following a purchase from 02/12/2025
Package conforms to what was ordered. Delivery times not respected, package shipped and received nearly 10 days after being ordered
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Response from Cosmé’Chic
We apologize for this wait, it is not up to the standards we announce. The preparation of orders has been reorganized since then. Contact us if needed. The Cosmés'Chic team
M
Morvan M.
Rating: 3 out of 5
following a purchase from 10/11/2025
The package arrived very late.
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Response from Cosmé’Chic
We sincerely apologize for this delay.
This is not the experience we wish to offer. Thank you for taking the time to inform us. We will closely monitor the situation to ensure it does not happen again.
Thank you for your patience and your trust in Cosm chic.
L
Ly L.
Rating: 2 out of 5
following a purchase from 13/11/2025
Package arrived in bad condition and product opened
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Response from Cosmé’Chic
Your feedback is heard and we regret it. Our customer service is at your disposal to resolve what needs to be resolved. The Cosmés'Chic team
V
Vanessa D.
Rating: 2 out of 5
following a purchase from 03/11/2025
It has been 10 days since I have been waiting for a response from customer service because I ordered an item and in this box there was a completely broken compact powder. I left a review on Trustpilot which they immediately deleted... I find them unprofessional. After that, I sent at least 5 emails with no response... too bad, I will never buy from this site again, I have no trust at all!
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Response from Cosmé’Chic
Thank you for taking the time to share your experience, even if it was far from meeting your expectations — and we are sincerely sorry for that. Your satisfaction is essential to us, and what you describe does not reflect our standards at all.
We would like to clarify two important points:
Our reviews are never deleted by us; they are only moderated by Trustpilot according to their own policy.
Regarding your unanswered emails, this indicates a malfunction that we take very seriously. We apologize for this lack of follow-up; it is not normal.
We wish to resolve your situation as quickly as possible. Could you please write to us directly at the following address: [email protected] mentioning your order number? We will immediately offer you a solution (replacement or refund of the broken product).
Thank you again for your message — it helps us improve our services.
The Cosm e'Chic team
S
Salvi A.
Rating: 3 out of 5
following a purchase from 18/10/2025
If the items meet my expectations, the order processing and delivery time are unacceptable when it exceeds 3 days.
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Response from Cosmé’Chic
We apologize for this wait, it is not up to the standards we announce. The preparation of orders has been reorganized since then. Contact us if needed. The Cosmés'Chic team
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Mickaëlle M.
Rating: 3 out of 5
following a purchase from 21/09/2025
Mixed reviews, it depends on the items.
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Response from Cosmé’Chic
Thank you for your feedback. We take note of your opinion and are sorry that some items did not fully meet your expectations. At Cosmés’Chic, we always do our best to improve our products and services.
R
Roselyne G.
Rating: 3 out of 5
following a purchase from 08/08/2025
A bit expensive shipping fees. And taxes for such a small package
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Response from Cosmé’Chic
Thank you for your feedback. We understand your comment regarding shipping fees and taxes. We do our best to offer quality products at competitive prices and to ensure that delivery remains fast and secure. Your opinion helps us improve and we hope to fully satisfy you with your next order at Cosmés’Chic.
M
Mignan T.
Rating: 2 out of 5
following a purchase from 10/05/2025
This was not my shade
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Response from Cosmé’Chic
Receiving an item that does not match what was displayed is disappointing. We have strengthened the control of references in preparation and the fidelity of our visuals. Write to us, we correct every mistake. The Cosmés'Chic team
S
Solveig T.
Rating: 3 out of 5
following a purchase from 10/02/2025
The products are at top prices. However, there is a lie about the delivery times, the 48-72 hours turns into more than 3 weeks, with no information provided on the tracking (one can have doubts... until receipt).
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Response from Cosmé’Chic
Hello Solveig,
Thank you for your feedback regarding the prices, we are delighted that you like them! However, we understand your disappointment regarding the delivery times. This is not the service we wish to offer at Cosm e'Chic, and your comments are taken very seriously to improve our follow-up. Please do not hesitate to contact us if needed.
Wishing you a very nice day.
C
Comprido J.
Rating: 3 out of 5
following a purchase from 02/02/2025
My package arrived open. A jar of mask was broken. Otherwise, the shampoos and masks smell very good.
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Response from Cosmé’Chic
Hello,
We are truly sorry to hear that your package arrived open and that a jar of mask was broken. At Cosm e'Chic, we place great importance on the quality of our shipments, and your feedback is taken very seriously. We hope that despite this incident, you appreciate the products. Please do not hesitate to contact us so that we can assist you.
Wishing you a very nice day.
E
Elie A.
Rating: 2 out of 5
following a purchase from 26/12/2024
I paid for home delivery but they sent it to a pickup location.
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Edwige C.
Rating: 3 out of 5
following a purchase from 11/12/2024
Parcel sent too late after my order. Ordered and paid on 11/12/24. Parcel sent on 16/12/24. Mail of 23/12/24 to collect it before 26/12/24 (out of vacation period from 22/12 to 28/12/24).
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Response from Cosmé’Chic
Thank you for this measured feedback. We take it into account. If any point bothered you, contact us, we are here to remedy it. The Cosmés'Chic team
S
Sylvain L.
Rating: 2 out of 5
following a purchase from 22/12/2024
Hello, I filed a claim for an item that is torn. To date I have not received any returns...
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Response from Cosmé’Chic
Your feedback is heard and we regret it. Our customer service is at your disposal to resolve what needs to be resolved. The Cosmés'Chic team
J
Jean-Luc L.
Rating: 3 out of 5
following a purchase from 16/12/2024
The adventure had started badly with the delivery of a product different from my order and inferior in range, but customer service was remarkably responsive in finding the best solution.
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Response from Cosmé’Chic
Staying without an answer when you have a problem is the most unpleasant, and we regret it. Our customer service responds today within 24 hours. Do not hesitate to write to us again, we will take care of the file. The Cosmés'Chic team
K
Kayahan O.
Rating: 2 out of 5
following a purchase from 26/11/2024
Seller not honest I canceled the order 5 min after its creation The seller sends me an email 3 days later to tell me that he could not cancel the shipment because the order must be canceled within minutes after the order I was refunded because I refused the package but no solution offered by the seller Thank you.
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Response from Cosmé’Chic
Hello Kayahan,
Thank you for taking the time to share your experience. We are sorry to hear that your order was not cancelled as you had hoped. We understand your concern and assure you that we are taking your feedback into account to improve our service. Please do not hesitate to contact us directly at [email protected] for any future assistance.
Best regards,
V
Virginie B.
Rating: 3 out of 5
following a purchase from 27/11/2024
Package received broken
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Response from Cosmé’Chic
Hello Virginie,
Thank you for taking the time to share your opinion. We're sorry to hear that your package arrived damaged.
Please do not hesitate to contact us directly at [email protected] for any further queries or complaints.
We hope to see you soon on Cosmé'Chic!
S
Sophie L.
Rating: 2 out of 5
following a purchase from 15/11/2024
Parcel received 12 days after my order when a 48/72h delay was announced. No tracking information other than "shipped". I would have been happy to receive information about a delay in delivery. Product conforms to my order.
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Response from Cosmé’Chic
Hello Sophie,
Thank you for your feedback. We are sorry to hear that the delivery time was not respected and that you did not receive any information on this subject. However, we are delighted that the product is suitable for you.
Yours faithfully
O
Omar B.
Rating: 2 out of 5
following a purchase from 18/11/2024
Delivery time too long
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Response from Cosmé’Chic
Hello Omar,
Thank you for taking the time to share your review. We're sorry to hear that the delivery time did not meet your expectations.
Please do not hesitate to contact us directly at [email protected] if you have any questions.
Best regards,
A
Amandine P.
Rating: 3 out of 5
following a purchase from 08/11/2024
Bjr etant client depuis un moment je suisnun peu déçu d'avoir reçu les articles en deux colis. And that now there are items sold by partners ...
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Response from Cosmé’Chic
Hello Amandine, thank you for taking the time to share your review. We fully understand your disappointment. Rest assured that we will take your comments into account in order to improve our service and offer you the best possible experience.
P
Peritore A.
Rating: 3 out of 5
following a purchase from 02/11/2024
My order was sent in 2 parcels, one by post and the other by UPS. The latter was dropped off without contacting us at a pick-up point far from our home, because that's certainly what suited him best, so we didn't pick up our order. Every time a delivery is made by UPS, there is a problem, so without the certainty of a delivery by post, we will no longer recommend cosmechic.
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Response from Cosmé’Chic
Hello PERITORE,
Thank you for taking the time to share your experience with us. We're sorry to hear that the delivery of your order did not meet your expectations. We understand how frustrating this can be, especially when it comes to choosing a relay point.
We take your feedback very seriously and will work with our delivery partners to improve this service. Please do not hesitate to contact us directly at [email protected] if you have any questions or concerns.
S
Sylvie P.
Rating: 3 out of 5
following a purchase from 17/10/2024
The products I received were satisfactory. On the other hand, the range is getting smaller and smaller and I didn't find everything I wanted. Delivery costs are prohibitive. I don't think I'll be ordering from this site again.
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Response from Cosmé’Chic
Dear Sylvie,
Thank you for taking the time to share your review of Cosmé'Chic. We are delighted to hear that you are satisfied with the products you received. We take good note of your comments concerning the diversity of our offer. We look forward to serving you again in the future.
Y
Ylice G.
Rating: 2 out of 5
following a purchase from 16/09/2024
Delivery really too expensive towards the meeting too bad
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Response from Cosmé’Chic
Hello Ylice,
Thank you for taking the time to share your review. We understand that shipping costs can be a sensitive issue and we appreciate your feedback. We strive to offer quality services while remaining transparent about our prices. We hope you enjoy your next order.
Best regards,
The Cosmé'Chic team
K
Kathia W.
Rating: 2 out of 5
following a purchase from 09/09/2024
I still haven't received my order.
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Response from Cosmé’Chic
Hello Kathia,
We are sorry to hear that you have not yet received your order. Please contact us directly at [email protected] if you have any further questions.
Best regards,
The Cosmé'Chic team
R
Ramata K.
Rating: 3 out of 5
following a purchase from 27/08/2024
I paid for home delivery and had to collect my parcel from a relay point in Juvisy without a car, which is not normal.
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Response from Cosmé’Chic
Dear Ramata,
Thank you for taking the time to share your experience on our Cosmé'Chic website. We're sorry to hear that you encountered difficulties with the delivery of your package. We look forward to providing you with a better experience with your next order.
Best regards,
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