The online store Cosmé'Chic excels in delivering products quickly and efficiently, with many customers noting that their orders arrived on time and well-packaged. The reliability of the service is highlighted by consistent experiences of receiving exactly what was ordered, which adds to customer satisfaction. The quality of products, especially from the Essence brand, is frequently praised for being both effective and reasonably priced, making beauty purchases feel like a great value.
Satisfied with the products purchased. Suggestion: a little extra, specify the expiration date on the product details list.
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Response from Cosmé’Chic
Hello Valérie,
Thank you so much for taking the time to give us this feedback on our site! We have taken note of your suggestion and will make every effort to improve on this point so that we can offer you an impeccable service for your next order.
We look forward to seeing you again soon.
Best regards,
Dina
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Radhia A.
Rating: 4 out of 5
following a purchase from 22/01/2023
The delivery went well and I am delighted with the products I ordered.
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Response from Cosmé’Chic
Thank you very much Radhia! We are delighted that you enjoyed your order and that delivery went smoothly.
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Sylvie P.
Rating: 4 out of 5
following a purchase from 22/01/2023
Attractive prices for brand-name products
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Response from Cosmé’Chic
Thank you very much for your review, Sylvie! We're delighted that you're happy with the prices and brands we offer. We hope you enjoy your visit to our site.
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MICHELE E.
Rating: 4 out of 5
following a purchase from 05/01/2023
nothing to complain about
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Response from Cosmé’Chic
Thank you very much for your positive review! We are very happy that you were satisfied with our site and we will do our best to offer you a better experience in the future.
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Mariama C.
Rating: 4 out of 5
following a purchase from 22/12/2022
The delivery is very fast and the products are good.
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Response from Cosmé’Chic
Thank you very much for your comment, Mariama! We're delighted that you're satisfied with our products and delivery service.
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Geraldine D.
Rating: 4 out of 5
following a purchase from 17/12/2022
Very accessible site, fast delivery, fair price.
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Response from Cosmé’Chic
Thank you very much, Geraldine, for your very positive review and for taking the time to give your opinion! We're delighted you enjoyed Cosmé'Chic!
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Virginie J.
Rating: 4 out of 5
following a purchase from 03/12/2022
The red varnish I ordered is not the red I was expecting. The rest is fine.
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Response from Cosmé’Chic
Dear customer,
We would like to have the opportunity to discuss what went wrong with your order.
Could you please contact me at [email protected]?
We will work with you to resolve this issue as quickly as possible.
Best regards,
Dina, Cosmé'Chic Customer Service
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catherine V.
Rating: 4 out of 5
following a purchase from 22/11/2022
very fast delivery, I only regret the small packaging of the products
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Response from Cosmé’Chic
Thank you Catherine for your review! We are delighted that your order arrived so quickly. We take note of your suggestion regarding the packaging of the products and will look into how we can improve this.
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Eric G.
Rating: 3 out of 5
following a purchase from 17/11/2022
missing 1 product not yet reimbursed
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Response from Cosmé’Chic
We are sorry that you have encountered a problem with your order and that the missing product has not yet been refunded. We will immediately check the status of your refund and take the necessary steps to resolve it quickly. Thank you for your patience and understanding.
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Andre B.
Rating: 4 out of 5
following a purchase from 10/11/2022
Parfait mais pas fa île d'obtenir le suivi de la commande normalement vous dites 48 heures mais la mien a pris 5 jours complets la un effort serait le bienvenu merci
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Response from Cosmé’Chic
Thank you very much for your review, we're sorry you had a bad delivery experience. We will investigate why your delivery took so long so we can improve our service. We work hard to provide our customers with fast deliveries and a hassle-free experience.
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Fatima O.
Rating: 3 out of 5
following a purchase from 05/11/2022
Very good
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Response from Cosmé’Chic
Thank you very much for your review, Fatima! We're glad you enjoyed the site.
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Sandrine B.
Rating: 4 out of 5
following a purchase from 09/11/2022
Great, thanks
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Response from Cosmé’Chic
Thank you, Sandrine, for taking the time to leave a positive review on our site. We're delighted you enjoyed your experience!
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Dominique M.
Rating: 4 out of 5
following a purchase from 24/10/2022
Great prices and fast shipping
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Response from Cosmé’Chic
Thank you very much for your review, Dominique! We're glad you liked our prices and fast delivery. We strive to continually improve our service to ensure a quality customer experience.
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Ludivine T.
Rating: 4 out of 5
following a purchase from 19/10/2022
Very good site fast delivery
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Response from Cosmé’Chic
Hello Ludivine. Thank you for your positive feedback! We're glad you enjoyed our site and the speed of delivery. We always strive to provide the best possible service to our customers.
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Sylvie B.
Rating: 4 out of 5
following a purchase from 11/10/2022
Everything's perfect except for one item: Avril highlighter powder, which arrived dusty and therefore unusable inside its sealed packaging. It's not Cosme'chic's fault, just a problem that could have been caused by transport or a fall during shipping... It's a bit frustrating. Otherwise, a great site, which I'm happy to pass on to others.
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Response from Cosmé’Chic
We are sorry for the discomfort caused by this product, and regret that you have had a negative experience. We always work hard to provide the highest quality products and services. Thank you for your feedback and recommendation.
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Thuy G.
Rating: 4 out of 5
following a purchase from 09/10/2022
🤗
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Response from Cosmé’Chic
Thank you very much Thuy for your review! We are delighted that you enjoy our site and we hope that you will find even more products that interest you!
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ELISABETH C.
Rating: 4 out of 5
following a purchase from 25/09/2022
As ordered
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Response from Cosmé’Chic
Thank you very much Elisabeth for sharing your note and your opinion with us. We are delighted that your order met your expectations. We look forward to your next visit.
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Blanche R.
Rating: 4 out of 5
following a purchase from 07/09/2022
Fast delivery, top product
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Response from Cosmé’Chic
Hello,
We can't thank you enough for your feedback on our product. Your opinion is very important to us and lets us know that we're on the right track!
Our team is always delighted with customer satisfaction.
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Véronique B.
Rating: 4 out of 5
following a purchase from 04/09/2022
.
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Response from Cosmé’Chic
Thank you Véronique for your note. We are delighted that you like our Cosmé'Chic website.
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Magali C.
Rating: 4 out of 5
following a purchase from 01/09/2022
order received very quickly
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Response from Cosmé’Chic
The entire team would like to thank you for your feedback. We are happy to know that you are satisfied.
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Sylvie H.
Rating: 4 out of 5
following a purchase from 05/08/2022
Very good product and good quality price.
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Response from Cosmé’Chic
Thank you for giving us a positive review Sylvie. We hope you enjoy your purchase and recommend us to others.
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Serriere J.
Rating: 4 out of 5
following a purchase from 04/08/2022
A good, large-format tube. Application is easy, but it's too white, I thought it would be more neutral. A bit of an "owl" effect. Now I just need to find a tree to hoot at ....
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Response from Cosmé’Chic
Thank you for your review, Serriere. We're sorry you weren't completely satisfied with the product, but we appreciate your feedback. We are always trying to improve and offer you the best possible product.
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Madeleine B.
Rating: 4 out of 5
following a purchase from 14/07/2022
fast delivery ok product. i'll order again
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Response from Cosmé’Chic
Thank you, Madeleine, for your very positive comment! We are delighted that you were satisfied with both the delivery and the product. We hope to see you back with us soon!
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VANESSA P.
Rating: 4 out of 5
following a purchase from 14/07/2022
Very nice discovery of this site. Vast choice, interesting prices, fast delivery ... In short, it's a site I'll be coming back to.
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Response from Cosmé’Chic
Thank you very much for your review, Vanessa. We are delighted that you found what you were looking for on Cosmé'Chic and look forward to your next visit!
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Emily V.
Rating: 4 out of 5
following a purchase from 08/07/2022
Very careful delivery, the products are great and attractively priced.
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Response from Cosmé’Chic
Thank you Emily! We are delighted that you like our products and that your experience with us has been positive. We work hard to offer attractively priced products and ensure you receive careful shipping. We appreciate your support.
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Marie-Claude M.
Rating: 3 out of 5
following a purchase from 06/07/2022
Inconsistency in delivery date and address with GLS. The parcel therefore arrived much later. Otherwise satisfactory products.
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Response from Cosmé’Chic
We are sorry that your delivery experience has been affected. We take note of your feedback and are working hard to improve delivery processes. Thank you for sharing your experience with us and for choosing Cosmé'Chic.
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Anceaux M.
Rating: 4 out of 5
following a purchase from 27/06/2022
Package received promptly
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Response from Cosmé’Chic
Hello Anceaux , Thank you for your review and your note! We are happy that your package was delivered quickly. We hope you enjoyed your order.
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BERNOT N.
Rating: 4 out of 5
following a purchase from 23/05/2022
The products are as described. Please note! The parcel arrived crushed, fortunately no damaged products.
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Christelle D.
Rating: 4 out of 5
following a purchase from 20/05/2022
I take off one star for the return tracking. There is none and I had to send a mist that did not meet my expectations.
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Rose Marie R.
Rating: 4 out of 5
following a purchase from 12/05/2022
Very good - missing leaflets
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DOMINIQUE S.
Rating: 4 out of 5
following a purchase from 07/05/2022
Fast reception Perfect packaging Out of 2 sets of 2 sponges to remove make-up, I only received one set...I was never able to contact them by e-mail. The "SEND" box didn't work, but the rest was great. I won't quibble for 1.49€ but if it happens again and the amount is higher I'll order more.
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Nathalie N.
Rating: 4 out of 5
following a purchase from 16/04/2022
very good product, new, fast delivery, not expensive at all. but not enough references
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Noemie M.
Rating: 3 out of 5
following a purchase from 18/04/2022
Package incomplete. I am missing a product. I have written to you but you have not replied.
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Response from Cosmé’Chic
Hello Noemie! We sincerely apologize for the shipping error that resulted in a missing product in your package. We also apologize for the lack of response to your message. Please contact us so that we can find a satisfactory solution for you. We will take steps to resolve this issue and provide you with full support. Your satisfaction is our priority.
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Madeleine B.
Rating: 4 out of 5
following a purchase from 14/04/2022
delivery ok product conforms... thank you I will not hesitate to recommend, especially since the prices are interesting... see you soon.
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Nathalie P.
Rating: 4 out of 5
following a purchase from 24/03/2022
Hello I am missing an item I am still waiting for your reply otherwise not disappointed fast shipping ... good product ...
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Chantal C.
Rating: 4 out of 5
following a purchase from 23/03/2022
order processed seriously, too bad one item was missing, I was immediately informed and reimbursed. A site that gives you access to brand-name products at the lowest cost. A RECOMMEND
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Estelle M.
Rating: 4 out of 5
following a purchase from 24/03/2022
Fast delivery, 99% satisfied with the products... Unfortunately the mascara was completely dry so unusable. 😭 Fast delivery
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Vanessa S.
Rating: 4 out of 5
following a purchase from 03/03/2022
Fast delivery
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Sylvie M.
Rating: 4 out of 5
following a purchase from 29/09/2021
Just perfect. Faster than expected delivery, perfect packaging. Delighted.
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France B.
Rating: 4 out of 5
following a purchase from 18/02/2022
very good site brand products really cheap very interesting I recommend it for those looking for brand products on a small budget
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