Customer reviews of Cosmé’Chic

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 2 597 published reviews
5 2 167 83% 4 263 10% 3 45 2% 2 33 1% 1 89 3%

Summary of reviews

The online store Cosmé'Chic excels in delivering products quickly and efficiently, with many customers noting that their orders arrived on time and well-packaged. The reliability of the service is highlighted by consistent experiences of receiving exactly what was ordered, which adds to customer satisfaction. The quality of products, especially from the Essence brand, is frequently praised for being both effective and reasonably priced, making beauty purchases feel like a great value.

Reviews 3 and 4 stars

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H
Hélene F.
Rating: 4 out of 5
apply to damp face, pleasant scent
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Jessica C.
Rating: 4 out of 5
I highly recommend it!
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- C.
Rating: 4 out of 5
RELATIVELY QUICKLY GIVEN THE EVENTS
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Sylviane U.
Rating: 4 out of 5
Good. No problems with this site.
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Romane D.
Rating: 4 out of 5
Low prices
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Juliette C.
Rating: 4 out of 5
The items are smaller than on the app, but the prices are great and so are the products.
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Raymonde S.
Rating: 4 out of 5
the delivery was quick but the reception took longer given the current situation.
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Marie-Ange K.
Rating: 4 out of 5
Smooth site navigation if you know what you want. Great!
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- G.
Rating: 4 out of 5
well
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Aurore R.
Rating: 4 out of 5
Well-priced products and fast delivery
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Marie-Laure P.
Rating: 3 out of 5
Order received quickly but one product was missing although it was available at the time of my order...I had ordered because it was mainly what I needed so if I had known I would not have placed the order now...
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Response from Cosmé’Chic
Thank you for taking the time to share your review. We apologize for the missing product. We have put measures in place to prevent this from happening again in the future.
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- S.
Rating: 4 out of 5
Good overall.
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Rouzeau S.
Rating: 4 out of 5
Products met my expectations. Very attractive prices. fast delivery. one star less concerning the packaging: a bubble envelope is not enough when it comes to blush type products (broken finish) but suitable for all cream type products in tubes etc....
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Response from Cosmé’Chic
Thank you for taking the time to leave this review! We're delighted that you're happy with your purchase! We've also noted your comment about the envelopes, and we'd like to thank you for it! We hope to see you soon!
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- C.
Rating: 3 out of 5
Fast delivery but disappointed with the product
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Response from Cosmé’Chic
Thank you for taking the time to leave this comment. Have you already contacted customer service after receiving the product in question? If not, please do so. We'd be delighted to help you! See you soon!
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Marie Do D.
Rating: 4 out of 5
.....
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Aurore R.
Rating: 4 out of 5
Site offering a wide range of cosmetic products at reduced prices. Fast delivery. I recommend
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Response from Cosmé’Chic
Hello, thank you for your kind comments, we are happy that you are satisfied with your purchase from us! We look forward to seeing you soon!
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Nadine J.
Rating: 4 out of 5
Excellent communication and real professionalism of the customer service, fast delivery, refund guaranteed if products do not conform to the order, seller to recommend without any problem! Thank you very much!
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Response from Cosmé’Chic
Thank you for this incredible comment! We'd love to hear from you! We look forward to seeing you again soon!
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- S.
Rating: 4 out of 5
Good overall.
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Response from Cosmé’Chic
Hello, Thank you for your kind comment.
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Katia B.
Rating: 4 out of 5
Product corresponds to my expectations, fast delivery.... very happy!
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Response from Cosmé’Chic
Thank you for sharing your impressions with us!
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Sybil M.
Rating: 3 out of 5
How to order
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Response from Cosmé’Chic
Thank you for your kind comment. See you soon!
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Marine V.
Rating: 4 out of 5
Top prices
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Response from Cosmé’Chic
Hello, thank you for your kind comment!
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- D.
Rating: 4 out of 5
Small error on the order but quickly rectified by the seller. Thank you
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Response from Cosmé’Chic
Thank you for taking the time to leave this nice review! We're delighted you're happy with your purchase! We hope to see you soon!
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Brigitte W.
Rating: 4 out of 5
well
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Response from Cosmé’Chic
Hello, thank you for your kind comment!
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Geraldine B.
Rating: 4 out of 5
I have placed several orders on your site and have never been disappointed. Delivery, packaging and product very satisfactory.
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Response from Cosmé’Chic
Hello, thank you for your kind comments, we are happy that you are satisfied with your purchase from us! We look forward to seeing you soon!
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- H.
Rating: 4 out of 5
Package well received .
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Response from Cosmé’Chic
Hello, thank you for your kind comment!
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Sabrina G.
Rating: 4 out of 5
Good prices, fast delivery, but some of the packaging is damaged...a shame when it's a gift. However, I recommend this serious site.
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Response from Cosmé’Chic
Thank you for sharing your impressions with us! We have noted your comment about the packaging!
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Héléna W.
Rating: 4 out of 5
First time on your site, but very satisfied with the order and delivery time,
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Response from Cosmé’Chic
Hello, thank you for your kind comments, we are happy that you are satisfied with your purchase from us! We look forward to seeing you soon!
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Flécher M.
Rating: 4 out of 5
More products on the site.
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Response from Cosmé’Chic
Hello, thank you for your kind comment!
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Daniele G.
Rating: 4 out of 5
Ras fast delivery and comfort to my expectations I recommend.
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Response from Cosmé’Chic
Hello, Thank you for your kind comment! Our team is always very happy with customer satisfaction.
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Nadia B.
Rating: 4 out of 5
Very good site
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Response from Cosmé’Chic
Hello, thank you for your kind comment!
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Sullyse S.
Rating: 4 out of 5
Very good
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Response from Cosmé’Chic
Hello, thank you for your kind comment!
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Natacha O.
Rating: 4 out of 5
Not many products but the prices are interesting. I validate the site.
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Response from Cosmé’Chic
Thank you for sharing your impressions through this kind comment!
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Martine E.
Rating: 4 out of 5
Everything is perfect except for the shipping costs, which are far too high.
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Hayat M.
Rating: 4 out of 5
I was reimbursed immediately after declaring that a product was missing. Very correct and honest site
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Response from Cosmé’Chic
Thank you for taking the time to leave this pleasant comment! We hope to be able to satisfy you even more next time.
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Veronique C.
Rating: 4 out of 5
The order was delivered in 48 hours, but it took 8 days.
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Response from Cosmé’Chic
Dear Mrs Courby, We would like to thank you for your comment regarding the delivery of your order. This kind of problem doesn't usually happen with us, and we're very sorry about it. Have you already called our customer service to solve this problem and obtain a commercial gesture? We'd be delighted to help you! See you soon!
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Séverine M.
Rating: 4 out of 5
Order arrived, everything was there and it corresponded to my expectations. Please note, however, that the envelope arrived torn, with the contents visible in bubble wrap. Luckily, the hands that carried the package were honest.
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Response from Cosmé’Chic
Thank you for taking the time to write this review. We are delighted that you are happy with the order! We're very sorry about the problem with the envelope. We have taken note of this, and please do not hesitate to contact our customer service department if you have any concerns. We are here to help! We look forward to hearing from you!
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Francoise G.
Rating: 4 out of 5
everything was perfect except for one product that had already been opened
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Response from Cosmé’Chic
Mrs Gaillard, We would like to thank you for your comment concerning this problem with your product. We are very sorry. Have you already called our customer service to solve this problem and obtain a commercial gesture? We'll be happy to help you, so don't hesitate! See you soon!
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Danielle M.
Rating: 4 out of 5
Interesting prices but, preferably, it is necessary to know the effectiveness of the products. The delivery relay was changed without warning me, too bad!
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Response from Cosmé’Chic
Dear Mrs Martinez Thank you for your comment. After trying the products, can you confirm that they are suitable for you? We are sorry that you have encountered a problem with Mondial Relay. Unfortunately, when a relay point is closed or overbooked, Mondial Relay can change the destination relay point.
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Brachet H.
Rating: 3 out of 5
Well presented site, interesting prices and items but the choice is not so wide. I had a delivery problem with mondial relay.
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Response from Cosmé’Chic
Thank you for your kind comment! We're sorry you had a problem with Mondial Relay, unfortunately when a relay point is closed or overbooked, Mondial Relay can change the destination relay point. We hope to be able to satisfy you in the future.
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Anne J.
Rating: 4 out of 5
Fast delivery and problem solved quickly
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Response from Cosmé’Chic
Thank you for your kind comment. We are delighted that you are satisfied!
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