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A
Rating: 4 out of 5
Very professional thank you
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Customer reviews of Coutellerie de Laguiole Honoré Durand
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 4 290 published reviews
Summary of reviews
Coutellerie de Laguiole Honoré Durand consistently delivers knives with exceptional craftsmanship and meticulous finishing, showcasing features such as Damascus blade forging, ivory or horn handles with stunning detailing, and precise, micrometer-level adjustments that satisfy demanding collectors. The delivery experience is repeatedly praised for speed, careful packaging, and reliable on-time arrival, while the engraving and personalization are highlighted as thoughtfully executed and well presented. Customers celebrate the brand as a durable, artful embodiment of French heritage, with many noting the long-lasting quality, the pride of ownership, and the strong performance across multiple orders. The overall experience is described as highly satisfying, with positive remarks about customer service, product reliability, and the shop’s respect for traditional Laguiole craftsmanship.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Site in line with reality.
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A
Rating: 4 out of 5
Site conforms to what is presented on site. Beautiful, locally-made products.
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V
Rating: 4 out of 5
All info there...only the German lyrics are not convincing
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V
Rating: 4 out of 5
The parts are absolutely acceptable at this price. I can recommend the dealer without reservation. This was probably not my last order.
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A
Rating: 4 out of 5
Very well done website, very interesting, order received on time, very nice quality knife, well packaged. Serious company
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A
Rating: 4 out of 5
Nice product, very pleasant to use
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A
Rating: 4 out of 5
Very good telephone reception and quick response.
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A
Rating: 4 out of 5
Clear, well-detailed site.
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V
Rating: 4 out of 5
ok !!!
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A
Rating: 4 out of 5
very good for searching references with filters but a little slow to update filters
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A
Rating: 4 out of 5
Fast, compliant, nothing to complain about, it's great!
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A
Rating: 4 out of 5
It wasn't exactly what I ordered, but that's okay...
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Response from Coutellerie de Laguiole Honoré Durand
Hello Sir, Thank you for your opinion and your message; do not hesitate to come back to me as it has never happened to us to deliver something other than what was ordered. Please send me a photo of the knife received around [email protected] so that I can compare it with your order. I thank you in advance and remain at your disposal. Sincerely Honoré Durand
A
Rating: 4 out of 5
Attractive, serious, quality products and clear explanations for his choice
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A
Rating: 4 out of 5
Very nice knife, I don't regret my choice, nice work.
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A
Rating: 4 out of 5
Very good service
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A
Rating: 4 out of 5
Very good, very high quality products but too much polluting packaging for a postal shipment.
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Response from Coutellerie de Laguiole Honoré Durand
Hello Sir, Thank you for your opinion; I take good note of your criticism of our packaging, but I'm a little surprised by it because our customers are usually delighted with our packages, which are highly resistant to potential theft during postal transport.
Please also note that a shipment to Reunion Island, as in your case, obliges us to use oversized packaging (which is what you should be criticizing) that can support the Post Office label with three copies of the invoices and four copies of the customs declaration; this "administrative customs documentation" effectively imposes on us an oversized volume of cardboard in relation to the continuous shipment. Finally, the parcel contained a natural stone whetstone which can break on impact (we therefore prefer a well-protected parcel). I hope you enjoy using your knife. Yours sincerely Honoré DURAND
Please also note that a shipment to Reunion Island, as in your case, obliges us to use oversized packaging (which is what you should be criticizing) that can support the Post Office label with three copies of the invoices and four copies of the customs declaration; this "administrative customs documentation" effectively imposes on us an oversized volume of cardboard in relation to the continuous shipment. Finally, the parcel contained a natural stone whetstone which can break on impact (we therefore prefer a well-protected parcel). I hope you enjoy using your knife. Yours sincerely Honoré DURAND
V
Rating: 4 out of 5
The translation could be a little better. Very informative site, clearly laid out with lots of product photos.
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V
Rating: 4 out of 5
I would give it 5 stars if the product had been in stock as described on the website.
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V
Rating: 4 out of 5
Shipping was fast, website is very nice. back spring was bent and bee was not centered on the spring. Both were easily fixed.
V
Rating: 4 out of 5
Unfortunately, it is not possible to customize a knife on the website.
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A
Rating: 4 out of 5
Very satisfied
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A
Rating: 4 out of 5
no problem
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A
Rating: 4 out of 5
good, but can do better with the packaging and container!
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A
Rating: 4 out of 5
Beautiful knife, too bad it's not already sharpened.
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A
Rating: 2 out of 5
Product delivered not in conformity with the product ordered; the invoice and delivery note are in conformity with the order; apart from a discount on a possible and unlikely order, no concrete commercial gesture; product kept because too close to Christmas to allow a return and new delivery in time...
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Response from Coutellerie de Laguiole Honoré Durand
Good evening Sir, Thank you for your opinion and rating; with all our apologies for this error on our part; you omit to specify that the person you spoke to on the phone offered to send you the knife corresponding to your order without waiting for your return; with the essential aim that you have the knife well before Christmas (we were Tuesday December 18 at 09H15 and therefore well enough lead time to have it within a short week (postal delivery in 48H00). I remain at your disposal. Yours sincerely Honoré Durand
V
Rating: 2 out of 5
More and more detailed pictures of the goods and wooden boxes would be very helpful. Information about availability and delivery dates, also abroad, is completely missing!
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A
Rating: 4 out of 5
Intuitive
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A
Rating: 4 out of 5
very good site, but lacks a bit of choice for folding knives
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A
Rating: 4 out of 5
site quite complete, accurate and beautiful photos . salutations
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A
Rating: 4 out of 5
CLEAR...
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A
Rating: 4 out of 5
Easy knife selection. The shopping cart/payment section could do with a little more presentation and clarity. The wording of the engraving was not passed on either - (they called me to find out what I wanted engraved).
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A
Rating: 2 out of 5
hello, i received a kit with a guilloche blade and nowhere does it appear on the ad. i ordered the Phillips bit for stainless steel screws and this one is not suitable because even when drilling at 2.1 in Ebony the heads do not hold. disappointed for the price.
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Response from Coutellerie de Laguiole Honoré Durand
Hello Mr Baudry, Thank you for your message and rating; the blades we deliver have a smooth top, surprising that you received a chiselled top ... could you send me a photo? As for the rest of your comments, I don't quite understand the analogy you're making between the Phillips bit and drilling ...., as the Phillips bit has nothing to do with drilling ....; lastly, our kits are not delivered with ebony wood (so you'll have to check the quality of your wood??); and above all, I'd like to inform you and confirm that, in our workshops, we do drill ebony wood using 2.1 .... bits. Please do not hesitate to contact me by e-mail [email protected], phone (05.65.51.50.14), .... Sincerely Honoré Durand
A
Rating: 4 out of 5
Good but difficult to choose as many slight variations .very good products
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V
Rating: 4 out of 5
Simply superb. It just needs more sample photos for all the variations and possibilities.
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A
Rating: 4 out of 5
Fast delivery and neat parcel
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A
Rating: 4 out of 5
R A S
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A
Rating: 4 out of 5
Well done and easy to use
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V
Rating: 4 out of 5
The homepage is ok, but the navigation and sorting could be improved. (I wanted to find my product again the day after ordering, which was not easy)
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A
Rating: 4 out of 5
I think the photos could be better
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