Reviews Coutellerie de Laguiole Honoré Durand

My companion is happy with his knife. The only negative point is that the carbon blade (steel in fact) rusts, and I didn't know that. It's not clearly indicated on the site. Had I known, I would have ordered a stainless steel blade for 7€ more. As a result, he can't use it for every meal. It's a shame.

THE OPENING AND CLOSING OF THE KNIFE ARE EXCESSIVELY HARD..DESPITE THE FACT THAT I TRIED TO OIL THE AXLE..I'M VERY DISAPPOINTED

The translation program from French into German should be revised... that made the order a bit tedious.

Nice site with enough information to make you want more; the German translation, however, is catastrophic in places and testifies to the use of foreign-language translation programs and a blatant lack of editing by German native speakers

Translation poor, page logic not good

The rendering of handle materials (wood and other) is not sufficiently precise (magnifying glass effect). Apart from these minor issues, all's well!

My only problem was the delivery email was in French , and as we live in Australia and unable to speak or read French this caused a problem

The site's ergon could be improved, and especially if the knives for sale are already produced, it should be possible to see them once the material has been chosen, to appreciate the darker or lighter shades of the horn or the hues and grain of the wood.

Site a bit confusing, especially on the final price, it seemed at one point that you had to pay more but in the end you didn't. It's a shame. It's a shame, but I hope it didn't discourage anyone from completing their order, because the products are magnificent.

I paid €250 and received a knife in a paper bag!!!I wanted to give this as a gift. I had to buy another gift envelope.

It's a bit hard to find what you're looking for, but that's probably due to the wide range of products available.

Perfect service, fast and compliant, but forgot to engrave ... If we can send it back and rectify it, then the after-sales service will be good and the whole thing perfect, which is not yet the case. Apparently it's difficult to contact after-sales service?

The kit was given to me as a gift. The instructions are very inadequate; I had to go on the Internet to get a demonstration of how to prepare and assemble it. The piece of wood supplied for the handle is too fragile and split; I replaced it with marine plywood. Too bad!

The site is very good. i'm a loyal customer of your store in laguiole (zone artisanale). i received my order, but i'm a little disappointed by the finish of this knife. it's a shame because i'm usually very well served. i must order another one from you, i hope this problem won't recur. a great lover of laguiole knives, i still recommend your stores to my friends. i'll come and see you in march or april. best regards. jacques CORNU

I hope all your customers don't receive their orders the way I did.

The site is not as ergonomic as it could be. I think there's room for improvement to make it easier to find what you're looking for.

Very good site, but the search filters should be able to be multiple (within a category: possibility of selecting different blade lengths, for example) to facilitate product visibility.

It's a pity that the inscription noted on the internet order form was not taken into account.

Lack of choice

I had a problem with the placement of the engraving of my son's initials on my corkscrew, but citing this to you through an e-mail sent to your home, Christophe Durand replied that he would correct things, so happy, but not 5 stars this time because of the planned return of the corkscrew.

Quality of the blade spring. The quality of the spring that holds the blade open is inferior to that of my previously purchased Laguiole Durant knives. As a result, the pressure of the blade in the open position is soft, and the blade does not spring back strongly when the blade is opened even slightly – let's say an angular opening of one to two millimeters and even a little more.

Too much mail for one purchase! : It's an important purchase but not essential. 8 emails for such a purchase is too much
And you ask for the opinion of the recipient of the gift and not of the buyer. Ridiculous

Assembly info too limited: assembly info not detailed enough
(e.g.: how to adjust the inserts to the bevel of the bolsters)

Engraving : Knife well received !!!
But no trace of the engraving!!!!
That's a shame !!!

A more precise quality control is needed: hello,
After purchasing a knife from the prestige range, on receipt I noticed a defect that doesn't go unnoticed.so after an exchange of emails, the knife was exchanged and the shipping costs refunded. To sum up, the after-sales service is good, but a more thorough quality control is needed. It's a pity, because the knife is of good quality.
Greetings

Improvement following a product sale: I bought a product from the prestige range for a purchase of over 150 €.
I received the product ordered without having signed for the parcel on arrival (yet it was marked sending the parcel by colissimo with signature).
Similarly, a few days after my purchase, I also received an advertisement by e-mail announcing that for the purchase of a product of the brand of more than 80 €, a knife case was offered free of charge.
I find it a great pity for the consumer that I am not to be warned at the time of my initial order of this potential gift (especially as I had made an order of more than 150 €! ).
Cordially.

Rather disappointed... The knife itself is beautiful. Dark horn, forged bee stainless steel bolsters. But my eye was quickly drawn to an anomaly that seems to have escaped quality control.
The tip of the blade, is either badly forged, or badly ground when sharpened. This makes it look like it's been used as a lever...(I know this isn't the case)
It's a present for my son's 18th birthday. I'm not going to return it as we live in Quebec and delivery has already cost enough.
But for my other sons, I'll look elsewhere.

Knife presentation disappointment: Very satisfied with the speed with which the order was processed.
Very nice knife.
Very satisfied with the telephone reception and the information given
but although it had been planned to deliver the knife in a box and the possibility of having a free case with the Christmas offer, the knife was delivered in a case (basic) and for a prestige knife it was not adapted, lacking elegance.
Hence our disappointment (me the children who offered the knife to their father). Too bad.
Cordially.

Knife Kit - Blade misaligned with handle: To correct the misalignment, the blade and spring (thickness) need to be ground
An "unguilloched spring" option would be interesting, as this part can easily be worked on with a file.

Needs improvement: Fast, compliant delivery
Aesthetically pleasing knife but unfinished details and finishes (non-symmetrical bee, scratched wooden handle).

Original product, but lacks a minimum of finish, even for a DIY enthusiast. Contrary to the presentation photo, the wooden handle is not worked at all.
The packaging is not suitable for a gift. A box would have been better than a simple plastic sleeve.

Lack of detailed instructions: the Laguiole kit I bought is very good, it just lacks detailed instructions that would have prevented me from making mistakes in the sequence of things to do and given me more information for the final adjustment.

Layole courant Olivier: Happy owner of a 100% handcrafted 10cm Laguiole !!!! The bee is welded a little crooked, but this is perhaps a guarantee of artisanal quality?

Product darker than on photo: nice site, product arrived in good condition, knife darker than on photo, gift wrapping not great, impeccable packaging to protect knife from transport, engraving on blade normal.

Knife assembly kit: Disappointing product quality, mediocre finish, won't last if used. Decorative object only. Do not recommend, disappointed. On the other hand, very good service, appreciable follow-up, serious.