Reviews Cuirs Guignard

Bad product also customer service.

Good evening My collar was not handed over to you personally your book at Sonné at the door And asked I come down from the 8th floor to retrieve my collar And that usually other delivery people call on the intercom and come up and drop off the package to give them the code I am a very good customer with you but if this happens again I will go elsewhere thank you

Very disappointed with my purchase, the standard sizes must be Korean, be careful the return is at your expense, choose at least two sizes up to avoid enriching the post office. I recommend buying in-store after trying on. I wear XL in jackets and t-shirts in all brands, to be my size I might have needed 3XL. I stop the costs, already for sale on Vinted

The stitching on the bottom of the bag is not very well done and there are also two scratches on that same side. My strap is missing a piece of leather and the buckles are already a bit oxidized. I am disappointed for the price, I expected a higher quality. I gave one star for the softness of the leather.

Received in the wrong size and I don't want to pay the return shipping for an exchange without knowing if the next size will be the right one...

Jacket not received to this day!...

I sent a message to say that I would no longer be home from 11 a.m. I did not receive a response and I left without being delivered. I don't know how I will retrieve my delivery ??? It was the first time I ordered from you but I think it will be the last. Sincerely, Bernard COTTAIS

Very disappointed with the size.. we received a size 40 which is too big, and returned a size 39 which is too small. Big problem when you see that size 40 is equivalent to 42 and size 39 to 36. So here we are, no shoes, but return fees of 17.. and therefore no solution. I think the manufacturer needs to review the sizes of the cowboy boots....

Size too small and tight and width of the legs too large, I am returning the product... sorry Patrick Wilfart 0769705944.

Disappointment with products.

I wear a size 45, I ordered a 46. Unwearable boots! Tight everywhere. Scam! At this price? It's outrageous.

Good evening, I already sent you an email to cancel my order... I find it abnormal that a modern online sales site announces, I quote: "3 to 4 weeks of delivery, UNLESS in stock" and at the same time charges you 12€ for shipping (corresponding to the cost of a Chronopost and not a colissimo), and moreover immediately cashes the price of the ordered item. Either it is in stock, which should be the most logical and therefore deliverable in 48/72 hours and everyone is happy; or it is not. But in that case honesty would require that we be clearly informed before recording the order and not afterwards. This avoids wasting time!!! Now if you have gullible customers who accept to finance you for 3 or 4 weeks while waiting for you to bring the item from your supplier drop by drop, good for you. But I will not be one of those. Everyone knows that stocks cost a company dearly, but you cannot then profit on all fronts... To each their own. Best regards, CG

Well-made site, fast parcel shipping by Colissimo with 12€ delivery fees. So far no problem except that the parcel never arrived at my home. The post office says it is in the process of redelivery, I received a notice in my mailbox but the parcel is nowhere to be found. I made a complaint to the Post Office but nothing is happening. Given the price of the order, I am quickly waiting for a response. What to do?

Defective item I suppose the control before sending was not done I have to return it at my expense? Waiting for a response sent by email today. The closure is broken. I would never recommend again

The product photographs on the site do not correspond at all to the product received.

I ordered my boots on January 7, 2021, and it is now January 30, and I still have not received my boots

I ordered a leather jacket size M, it turns out that this jacket was really small (Size S or less and no larger size available) I returned it at my expense (15€) so I did not wish to exchange it for another model because if the size was still wrong, I would have to pay for the return again which increases the price of the jacket each time.

I am outraged that the return is CHARGEABLE when the product does not fit!!!!!

I did not receive the right item. Christmas gift for my husband, very disappointed.

Hello, order placed on December 6 for a coat and still waiting for delivery

I still haven't received anything I can only be dissatisfied for an order placed on 27/11

Order processed 5 days after payment

The leather ordered does not match the photo published on the Cuirs Guinard site. The color did not match at all. The texture of the leather was of very poor quality, not uniform, with many imperfections like wrinkling, as well as the way at the seams. The thickness of the leather resembled more of cigarette paper than lamb as specified on the page. In short, compared to the price requested, 239€ for a women's jacket, one could say that there is deception regarding the merchandise.

Super quality but for now I can't give my opinion as it has still not been delivered ordered on 29/11

Despite our precise measurements info, hip 90cm added to the order of a T.40, we received, without prior contact, pants with a 78cm hip circumference without size, material, or manufacturer labels sewn on the reverse...! Just a handwritten T.40 label tied to a belt loop. A double manifest error that the seller refused to admit, questioning the probity supported by the client's evidence, while boasting their professionalism! The 501 style is only partly "the 501 style" because it's lower-waisted and not Regular at all. No one is immune to an error, you just need to know how to recognize it commercially. Purchase fully refunded, fortunately.

Good items, but very slow in shipping.

My package was stolen by the post office so I cannot give my opinion, I am waiting for compensation following the ongoing investigation!

The post tells me that my package has been delivered, they would have left it in front of my door but no package

Colissimo does not deliver the item.

Wrong size. You say you have no size issues. Yet I buy a lot of clothes and I ordered even one size up from my usual size and it does not fit. I even compared it with a jacket previously purchased from you. 2 different sizes and yet the measurements are identical. Extremely disappointed. I will not order again. This is the second time I order and the same size problem..

I cannot evaluate, I still have not received my package

It is a pity that there is no email confirmation of the order placed. There is also no possibility to track the package, there are significant amounts on the products sold so a little effort on this side would be nice

Dishonest company, I will never buy from them again. their motto is if you are not satisfied we will refund you simply. sincerely

At the moment of moving the strap to the waist, the snap came off and made a hole in the leather. It was a gift for my son, I was very disappointed. I hope the customer service will be of good quality

The boots are great but impossible to get my foot in, this is the second pair I am ordering. I am returning them!

Poor quality leather, responsive refund.

Not the right size, not the right color and return of the package at my expense.

I am very disappointed, as I ordered a jacket that was on your site. I received an email saying it was no longer available in stock? (but the money was still withdrawn.)

Hello, I sent back a leather jacket to shorten the sleeves by 5 cm and you returned it to me without doing anything. What should I do? Thank you.

I don't have my boots! even though I am debited.