9.6/10
★★★★★
based on 10034 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

ORDER PLACED ON 31.12.2025 NOT YET RECEIVED TO DATE.

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Nemard J.
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Answer from Cuirs Guignard
Hello, You placed an order for a bag on 31/12 in the afternoon, it is clearly indicated shipped within 10 working days. January 1st is a public holiday!!!! And as you know, following the snowy episode last week, France has been disrupted, no transport, there is now a delay to catch up so the shipment is scheduled for today or tomorrow at the latest. But despite these small issues, we are within the indicated deadlines. Wishing you a good reception and that you are satisfied with the bag. Best regards
1 /5
★☆☆☆☆

Never received the item

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Laurent B.
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Answer from Cuirs Guignard
Hello, We are more than surprised by your message. You placed an order on our site on 23/12, the package was shipped on 24/12 and delivered to the desired address against signature on 27/12. We have not received any request from you regarding the non-receipt of the package ???? It was delivered to your home, you received all the notifications from the post office and we see that they have been opened. It is not normal to leave such a review.....
1 /5
★☆☆☆☆

The color of the received garment had nothing to do with that of the website. The garment on the website is hazelnut color and I received a chocolate color. The refund was carried out correctly after its return, assuming the shipping cost (50 euros). The quality of the garment is unbeatable.

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Jose S.
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Answer from Cuirs Guignard
Hello, We are very sorry for your comment and we are really surprised, as the color matches perfectly with that of the photo. We have the model in store and, indeed, it is the correct color. You returned the jacket; the order was canceled and you received a full refund, including the jacket and the initial shipping costs. Sincerely,
1 /5
★☆☆☆☆

Hello, I received my order and one item is missing. I contacted customer service and was told that the item was not available and that it would be sent to me later...... I would have liked to be informed that the item was not available right after the order.... Or at least at the time of delivery: there was nothing!!!!! No information!!!!!

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Leroy S.
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Answer from Cuirs Guignard
Hello, You placed an order for 4 pieces. The deadlines are indicated under each item. We proceeded with a partial shipment of 3 items out of 4 and we informed you by email. You were informed about the status of your order, partial shipment with the colissimo tracking number, you probably didn't pay attention but you were indeed warned! We decided to split it into two shipments so you wouldn't have to wait for the last item which has a longer delivery time. We never said that the item was not available but rather that it was taken into account and indicated for delivery within 15 days / 3 weeks. The last product is scheduled for shipment this week. Best regards.
1 /5
★☆☆☆☆

The jacket arrived with defects. An exchange is refused. They do not respond to requests. Only returns from the seller's perspective are possible. Not only was the jacket defective, but their understanding of the law is also lacking 🙂 Unprofessional behavior.

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Kunde
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1 /5
★☆☆☆☆

Hello, Sorry for the bad rating, but when you respect a 'size guide', take a safety margin by choosing the size just above, and in the end the jacket is way too small, having to return it at our expense (25 euros after all), it's hard to swallow.

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Cliente
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Answer from Cuirs Guignard
Hello, We are sorry, we have a size guide that remains general, but some jackets have a more fitted cut than others and vice versa... Just like here with the bomber, the wool takes up volume, it's not like a polyester or satin lining, it takes up more space. We are here to guide you as best as we can by email or phone if needed, do not hesitate. But it happens that the size is not the right one, it is not always obvious and that is why there is the possibility to exchange or be refunded. We understand your disappointment and we are sincerely sorry. Best regards. ETS GUIGNARD
1 /5
★☆☆☆☆

Size too big Color does not match that of the site, more red than brown

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Herve F.
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Answer from Cuirs Guignard
Hello We have taken your opinion into account, however, if the product does not suit you in size and color why not return it for a refund. We have not received any return or refund request from you. For clarification, this leather jacket from the Daytona collection is one of the flagship products, you ordered it in red color so indeed it is red and not brown at all like the photo on the site!!! Best regards
1 /5
★☆☆☆☆

Still no news about my order it has already been three weeks or more no news, I sent messages on Instagram no response I called them already, a week ago, I was told it would be shipped soon and to this day no response

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Cliente
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Answer from Cuirs Guignard
Hello, We have taken your opinion into account. You ordered on our site on Saturday 4/10 for a pair of cowboy boots indicated for delivery within 15 days / 3 weeks, the order was validated and taken into account on Monday 6/10. The shipment is scheduled for today or tomorrow, we will send you the tracking information by email, we apologize for this slight delay of one or two days. We remain at your disposal by email or by phone. Best regards.
1 /5
★☆☆☆☆

Quality and interesting price, but no large sizes !!!!

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Jean-louis H.
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Answer from Cuirs Guignard
Hello, we do have a range of products in large sizes, which is very difficult to find in leather clothing. We have products up to size 56/58 for women, like the one you ordered. We hope that this one suits you in size, color, shape as we have not received any return requests. Best regards
1 /5
★☆☆☆☆

Product not conforming to the description. Very disappointed

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Cliente
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Answer from Cuirs Guignard
Hello, We are more than surprised by your message, your order is from 10/03 shipped the same day, for the purchase of a Mistral bomber from the Redskins brand, you received it more than a week ago and we have not been informed of a return for exchange or refund. We have been selling this product for several collections already, it is one of the flagship products of the Redskins brand, so how does it not correspond? And if as you note you are disappointed, why not have returned it or informed us by email, phone to solve this? Best regards, ETS GUIGNARD
1 /5
★☆☆☆☆

Thank you for not following up with me for feedback, as customer service has already been contacted and did not seek a concrete solution. I will buy elsewhere.

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Christine
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Answer from Cuirs Guignard
Hello, we are sorry for sending your request for feedback on your shopping experience but it is automatic. You placed an order on our site without validating the payment, so logically the order was not processed and therefore deleted. We explained this to you by phone but you did not understand, when a customer checks the order by bank transfer, they must then add us as a new beneficiary and make the transfer. You explained to us that you thought it was automatic, that when you clicked on transfer it would happen by itself, but no. We are sincerely sorry for this but the rating is not justified, you did not order on our site, received merchandise to judge our services, quality, etc.... Best regards, ETS GUIGNARD
1 /5
★☆☆☆☆

Poor image of the product.

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Capiaux
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Answer from Cuirs Guignard
Hello, we take your message into account and would like to clarify that following your call the visuals were indeed changed immediately. You purchased a pair of cowboy boots ref 2073 from the SENDRA brand, you called us to point out that the heel is not beveled as in the photo. We indeed noticed this and requested to modify the visuals, which has been done. We sent you a prepaid Colissimo label for the return shipping costs and we are waiting for the return of the boots for a full refund of the order. We believe we did our best and are therefore still surprised by the rating given. Hoping to see you again on our site for a next order and a better experience. Have a nice day, ETS GUIGNARD
1 /5
★☆☆☆☆

Jacket ordered at the last minute for Christmas. Thought I had paid with Paypal. 3 days after ordering, request for bank details for payment? I called, unfriendly, asked for help to debug the application, in the end told me that I wouldn't receive the package for 10 days, they hung up on me. I ordered for 190 € at milepau. Arrived in 2 days on 24/12 noon.

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Herve T.
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Answer from Cuirs Guignard
Hello, you indeed placed an order on our site on December 18 at the end of the day and opted for payment by bank transfer. We could not guess that you had not chosen the correct payment method and even less send the package without having been paid!!! You just needed to place a new order and correctly select payment by Paypal and thus the order would have been processed and taken into account the same day. We are sorry but we are not used to hanging up... Best regards, ETS GUIGNARD
1 /5
★☆☆☆☆

I still have not received my package and I have to leave far from home.

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Mmeserein I.
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Answer from Cuirs Guignard
Hello We are aware of this delivery issue through your review as we have not been informed. We have immediately initiated a procedure for the package to be delivered as soon as possible. You placed an order on our site on 30/11, it was dropped off at the post office on 07/12 and it is indicated on 11/12 that it is in the process of being delivered to the chosen pickup point. Have you checked at the post office? Best regards, ETS GUIGNARD
1 /5
★☆☆☆☆

You did not answer at all.

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Meirav
Answer from Cuirs Guignard
Bonjour Nous recevons votre note pour un avis sur une commande que vous n'avez jamais passé !!! Vous aviez opté pour un paiement par virement bancaire que nous n'avons jamais reçu , la commande a donc été annulé. Nous ne comprenons donc pas votre note et votre message ....
1 /5
★☆☆☆☆

Hello, the cowboy boots are beautiful but too big, despite my request for information to Cuirs Guignard before the purchase (who advised me to take my usual size). I will have to return them and it will cost me dearly in postage.

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Cliente
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Answer from Cuirs Guignard
Hello, we are sincerely sorry, we always advise to take your usual size and it works. We have received your return request, but without details, would you like an exchange or a refund? Best regards.
1 /5
★☆☆☆☆

???? Very bad experience we ordered a bomber at 1500€ which arrived torn with defects when we requested the exchange it was not accepted because for them it was normal that it was due to the appearance of the leather. The quality of the jacket had nothing to do with the photos.

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Cliente W.
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Answer from Cuirs Guignard
Hello Madam, You indeed bought a sheepskin bomber from the brand Cockpit USA which has been manufacturing high-quality clothing in the USA for many decades. To make these jackets with military references as close as possible to the clothing of the time, this company uses skin aging techniques. We regret if this aspect of the leather did not convince you. Best regards Cuirs Guignard
1 /5
★☆☆☆☆

We still haven't received the package?

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Cliente
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Answer from Cuirs Guignard
Hello, As indicated on the site, the delivery time is 15 days to 3 weeks unless in stock at one of our stores. The package is on its way and you have received notifications by Colissimo mail. You should receive your order this middle or end of the week. You will be informed by mail of its arrival. You can also track the shipment of your order with the tracking number provided at the time of shipment. If you encounter difficulties or others, you can also contact us by phone or email at the Mauléon store, a team is always available to inform you. Best regards.
1 /5
★☆☆☆☆

The item I had purchased was no longer available. I had waited 1 month to decide. Fortunately, I paid via PayPal, as their messages ended up in spam. I was therefore informed by PayPal. I found the same jacket on another site, 50 € cheaper.

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Ambre
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Answer from Cuirs Guignard
Hello, We have taken your feedback into account, we are sincerely sorry this product is indeed discontinued and from last year's collection so no restocking possible. That is why you found this jacket on another site in clearance. As for the messages, we cannot do anything unfortunately, we informed you as we should, we cannot foresee that your mailbox considers emails as spam, we have made a full refund to your PayPal account. We are sorry for the handling of this order and for your feedback. Best regards, ETS GUIGNARD
1 /5
★☆☆☆☆

I still haven't received my shoes!!!

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Ben
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Answer from Cuirs Guignard
Hello, We have just taken your review into account. We contacted you this afternoon to inform you that your package was delivered against signature to your caretaker. Notifications were sent to inform you of the progress of your order and the proper receipt of the package (signature + messages to support). For any requests, you can contact us at the Mauléon store at 05.49.81.46.94. We remain at your disposal for further information. Best regards.
1 /5
★☆☆☆☆

I request a refund for my purchase because I was assured of the provision of a size after visiting and returning the product to the store in Mauléon that I apparently will not be able to have before September. I have made a request to a consumer association

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Clément
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Answer from Cuirs Guignard
Hello We do not understand your message and are more than surprised. We indeed informed you that we no longer had the product in stock and would have some for the return in September. We offered to cancel the order immediately and refund you and you refused and said you would wait. And now you note that we do not want to refund you ?????? and that you want to make a complaint to an association, we do not understand your reaction at all and why you note this ... We immediately cancel your order and refund you, we prefer. Best regards ETS GUIGNARD
1 /5
★☆☆☆☆

Still haven't received the product from my order!!!!! Following the email from COLISSIMO POST FOR MORE THAN A WEEK. I am very disappointed.

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Gilles H.
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Answer from Cuirs Guignard
Hello, you placed an order on 16/04/2024, your package was sent on 17/04/2024, the package is currently being delivered to the pickup point you chose. Unfortunately, we are dependent on the Colissimo postal service and we dispatched the package without fail within the allotted time. After that, you received notifications for the delivery of your package. Unfortunately, we cannot do anything about the delivery and the time frame set by the post office. Best regards.
1 /5
★☆☆☆☆

I still haven't received my order from 11/04 despite a follow-up with customer service who assured me that the package would be delivered by 20/04 at the latest. I will not order from this site again.

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Jumel C.
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Answer from Cuirs Guignard
Hello, we have taken your feedback into account. Unfortunately, we are dependent on the post office and we sent the package on time as you can see (the package was dispatched on April 18 and available at the pickup point you chose on April 22). We are sorry for this involuntary incident on our part. Best regards.
1 /5
★☆☆☆☆

Wrong package.

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Cliente S.
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Answer from Cuirs Guignard
Hello We have taken your feedback into account and we are truly sorry. We realized after sending that we had swapped two orders of the same material, color, size but not reference, we informed you by email before delivery. We sent you a return label for the return of the package at our expense and we are waiting for your return package to send you the correct item! We are sincerely sorry and have tried to react as quickly as possible and correct our mistake, unfortunately this can happen to anyone the main thing is to apologize and correct it. Have a nice day
1 /5
★☆☆☆☆

ABSOLUTE CATASTROPHE, WHEN A FRENCH COMPANY TRIES SO DILETTANTISHLY TO SELL CLOTHING IN GERMANY! THE 33 IS MISSING AS A PREFIX AND EVEN IF YOU SELECT IT, IT COMES "NO CONNECTION..." EMAIL IS REJECTED DUE TO INCORRECT FORMAT... YES, IT'S JUST GERMAN FORMAT WITH .DE OR .NET, ETC.! DON'T BE FOOLED BY THE CHEAP PRICES! RATING: I WOULD PREFER 2 MINUS STARS, BECAUSE OF MY WASTED TIME!!! Update 8.4.24: THIS IS THE PHONE NUMBER THEY PROVIDE: Customer service (33) 0549814694 We do the following: Anyone who reads this can call this French number, BECAUSE NOTHING WILL HAPPEN EXCEPT THAT IT RINGS "NO CONNECTION UNDER THIS NUMBER." EVERYONE WHO HEARS THIS WILL GIVE A LIKE... THANK YOU THE PROBLEM: WHEN YOU TRY TO ANNOY IT BY EMAIL, THE EMAIL FORMAT IS REJECTED !!!!!!!!

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Rene S.
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Answer from Cuirs Guignard
Good morning, we just asked for your review, as we have no customers under this name. We sell in France and many other countries, including Germany, without worries. We communicate via email when we need information or other details. We do not understand your opinion at all!!!! Good day We really think this is a review aimed at harming our brand, we have no customer by this name and these statements are false, the phone number is correct and has been this way for years, same for our email address.
1 /5
★☆☆☆☆

Late delivery, 3 weeks later and the order is still not delivered...even though it was supposed to be shipped 7 days after the order... The service refuses to cancel the order or to meet the delivery deadlines....bad experience and very poor communication

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Cliente
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Answer from Cuirs Guignard
Hello, We acknowledge your message, we are sorry for this lack of understanding. You ordered a custom item on Sunday 14/01, so it was launched into production at the time of the order. We clearly indicate a delay of 15 days/3 weeks on the relevant product sheet. The package was prepared and dropped off at the post office on Wednesday 31/01, so we did respect the indicated deadline. We hope the product will suit you and restore your confidence in our company. Best regards, ETS GUIGNARD
1 /5
★☆☆☆☆

When I put on the pants, the belt detached from the pants, an excess of 20 centimeters, I had to give it to my seamstress to repair it and it cost me very dearly. Poor manufacturing

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Nicole B.
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Answer from Cuirs Guignard
Hello, we have taken your feedback into account, we are sorry for this incident. In such cases, you should contact us at the Mauléon store at 05.49.81.46.94 or by email. We could have sent you a return ticket and repaired or exchanged the item for free. Please know that we remain attentive and available to our customers when there is a problem or otherwise. Do not hesitate to come back to us if needed. Best regards.
1 /5
★☆☆☆☆

We ordered a size L and received a size M which is too small. Size L not available so 3 weeks of waiting! + return shipping costs at our expense. This is disappointing!

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Nathalie C.
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Answer from Cuirs Guignard
Hello, we are quite surprised by your message, you ordered the USA cockpit in size L (40) and that is indeed the size that was sent to you following your order. You indeed returned the package because it was too small, the return costs at your expense as indicated in our conditions for an exchange. We no longer have the size in stock, you were informed that we had it in production so to wait a few weeks if you wished. Best regards
1 /5
★☆☆☆☆

Two days late for the delivery announced on the 7th, I am leaving today without my gifts, it's useless. Very disappointed and angry. I expect a proper commercial gesture. Thank you Yves DSFORGES

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Desforges
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Answer from Cuirs Guignard
Hello, we acknowledge your message and are truly sorry. We dropped off the package at the post office on 5/12, it arrived at the chosen relay point which refused the package as it was saturated. Unfortunately, we are not responsible for this, at this time, one must think that there are often delays in deliveries or issues with relay points. Your package is deposited according to the tracking at the post office. Best regards
1 /5
★☆☆☆☆

I am sending you this evaluation, as requested on 06/12/2023, while I still have not received my package! Colissimo specifies that delivery was scheduled for 30/11/2023 but: "The delivery of your package is delayed. We apologize for this unforeseen event. We are doing everything possible to deliver you quickly."

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Maria F.
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Answer from Cuirs Guignard
Hello We have received your message and are checking your follow-up; indeed, the package is still being delivered. We have opened a claim with the post office, and we are looking into what is happening. We are currently experiencing delivery delays due to the holidays, more packages, and saturated pickup points... We are trying to do our best. Have a nice day
1 /5
★☆☆☆☆

I did not receive the package

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Fernandez C.
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Answer from Cuirs Guignard
Hello, we have received your review as well as your message. We have replied to your email. The package is available as you requested. The postal service is doing its job, it is currently at the post office (proof provided in your email). We remain at your disposal by email or phone. Best regards
1 /5
★☆☆☆☆

Very good quality leather at very advantageous prices. Plus they have large sizes. Very fast shipping. I recommend...

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Patrick W.
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1 /5
★☆☆☆☆

A disaster... An order placed on the Web then a proposal to finally go to the store to try the products and in the store, they are not the same products. In short, ultimately no order...

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Cliente
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Answer from Cuirs Guignard
Hello, we are very very surprised by your message, we had you on the phone. You indeed placed an order online and preferred to go to the store for fittings, so we immediately canceled the order. You were supposed to go to our store in Nantes. We do not have much choice in men's pants and they are indeed the same in-store as on the site, we are sorry that you did not find your happiness.... Best regards
1 /5
★☆☆☆☆

The heel part is way too tight, it is very difficult to take off the boots despite a larger size, following a phone conversation and return at my expense, no exchange possible because they have been worn for half a day, first and last time with you

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Patrick W.
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Answer from Cuirs Guignard
Hello, we have taken your feedback on the 1920V boots into account. It is a model of high cowboy boots, slim, you may find them narrow at first, the leather needs to stretch. If however, it is really painful, not pleasant, in that case, the size is not right and you need to proceed with an exchange. For that, you need to fill out the online return form and the necessary will be done upon receipt of your package. For any questions or others, we are always reachable by email or by phone at 0549814694. Hoping that you were satisfied with your navigation on the site, the placing of your order, the delivery of your package, and our customer relationship. We wish you a pleasant day. ETS GUIGNARD
1 /5
★☆☆☆☆

The company DPD that was supposed to deliver the package did not bother to ring the doorbell. They immediately dropped off the package at a pick-up point.

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Cliente
Translated review
Answer from Cuirs Guignard
Hello, We are sorry for your delivery, we work with the post office in colissimo delivered against signature, but for your shipment to Belgium it is DPD that takes over. We checked and indeed your package was dropped off at a nearby pick-up point with adapted hours from 11 am to 8 pm. We are really sorry for this inconvenience, sincerely ETS GUIGNARD
1 /5
★☆☆☆☆

Hello, For the delivery super. However, after wearing the belt, problem!!! The buckle keeps unhooking at the pinch of the belt... So very unhappy with the product. What do you think you will do!!!? Best regards,

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Francois
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Answer from Cuirs Guignard
Hello, We will of course do what is necessary but for that we need to be informed. You need to contact the store by email or phone, here it is to give feedback on your purchase publicly. Could you send us photos to [email protected], we will thus realize the issue and see for an exchange or repair, best regards
1 /5
★☆☆☆☆

Very satisfied. Thank you for your quality of work and your delivery methods.

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Monsieur K.
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Answer from Cuirs Guignard
Hello, You left a positive review and gave one star, we think there is a mistake, moreover we notice that you posted another review with 5 stars, thank you.
1 /5
★☆☆☆☆

I haven't received the jacket yet.

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Marie L.
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Answer from Cuirs Guignard
Hello, We have received your review. You placed your order on 01/10/2023, as indicated on the site, there is a delay of 15 days to 3 weeks because it is a custom jacket. The jacket is currently being made in our workshop. We will notify you of the shipment of the package by email with the tracking number. Best regards.
1 /5
★☆☆☆☆

Mediocre quality product, too shiny color, interior in velvet!!!! ... Disappointed with this purchase, I will never order a product online again....

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Talbot
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Answer from Cuirs Guignard
Hello, we are very surprised by your message. You ordered on 09/12 for a classic Hexagona bag ref 111943 brown, we have been selling this product for years without remarks. It's a very good product, made of cowhide, the interior is leather! We have not received any return request from you for exchange or refund, so if the product does not suit you, why keep it? Best regards, ETS GUIGNARD.
1 /5
★☆☆☆☆

The bag indicated as available on the site when I placed the order was not available.

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Christine P.
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Answer from Cuirs Guignard
Hello, Indeed, during these end-of-year periods, we sometimes have errors regarding stock levels. We sent an email immediately to inform you of the stock shortage of this bag in this specific color and whether you wanted a replacement with another product or a refund. Without a response from you, we canceled the order and proceeded with the refund to your bank account. Best regards, ETS GUIGNARD.


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