9.6/10
★★★★★
based on 10034 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

They send you their satisfaction questionnaire before you are delivered, so what can I say? That they are aggressive as soon as we ask them for a package follow-up? That they treat you like slobs? And that I have no idea of my delivery date and in any case Trustpilot (of course since you are big bastards) will delete my review.

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Client
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Answer from Cuirs Guignard
Hello, As we discussed during our email exchanges, the requests for Trustpilot reviews are automated, usually you have already received the package and can judge the order, however, currently during the health crisis, indeed, the delays are a bit longer and you received your review request before receiving your package. As indicated in the tracking of your order received by email and also following your request, the package should be delivered today. You will notice that your review is very visible as they cannot be deleted based on the rating as you certify above! We are not aggressive, we respond to your remarks as politely as possible to your disrespectful remarks towards our team. Best regards, ETS GUIGNARD.
1 /5
★☆☆☆☆

My order was supposed to be delivered on 18/12/19, by colissimo with signature upon delivery, but as of today 23/12/19 no news and no delivery notice?

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Patrick V.
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Answer from Cuirs Guignard
Good evening, we are aware of this issue as we have not been informed either by email or by phone. We just tried to reach you by phone without success, a message was left on your voicemail. The package was taken in charge on 16/12 by the post office, on 18/12, it is noted, Package not delivered, the recipient has been informed of its next availability at their usual post office. And on 19/12, that the package is available at the pickup point chosen by the recipient. You can therefore go pick it up since 19/12 at the address you chose. Best regards, ETS GUIGNARD
1 /5
★☆☆☆☆

Received my jacket in a plastic bag thrown in a box, the fur on the hood is not fox but raccoon, I paid very dearly for what it is, very disappointed, but I keep it anyway because it makes a nice silhouette... I had been waiting weeks to treat myself, I will not order from them again...

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Cambier
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Answer from Cuirs Guignard
Hello Mrs. Cambier, We are truly surprised by your message, we are not used to throwing jackets as you note, quite the opposite, and you will notice that you are the first to make this remark. We ship the clothing in our 100% recyclable CUIRS GUIGNARD plastic bags, the garment is folded flat inside to avoid bad creases during transport. The package is indeed in cardboard, of very good quality to arrive in good condition at delivery, it is plain without advertising to avoid theft. As you note, this product is of very nice quality and worth its price, it makes a nice silhouette and the quality is top, we have no returns on this product. If however, you are really disappointed with us, we prefer that you do not keep the garment. We wish you a nice day and happy end-of-year holidays. Best regards, ETS GUIGNARD
1 /5
★☆☆☆☆

Leather jacket ordered, delivery rather quick, but very disappointing product. Pieces of leather assembled, no lining no hems, rough cut. I do not recommend this company. Claudie Berlan Perpignan

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Client
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Answer from Cuirs Guignard
Hello, We acknowledge your comment regarding your purchase. However, you are talking about a specific item, while we offer different qualities, we are sorry that the product does not suit you and that you generalize. You purchased a product ref 10355 on sale at the price of 116 €. It is clearly stated in the description that it is very slightly lined and glued on the leather a bit like on stretch pants. Moreover, you note assembled pieces of leather, there we do not quite understand, all leather models necessarily have several pieces of leather, imagine the size of a lambskin! For the leather cutting, it is just at the bottom, it is a clean cut, it is done on purpose you guess it is not an oversight of the cutter, it is to bring a touch of originality! If the product is really disappointing, we do not force customers to keep the garment, return it and we will refund you. Best regards ETS GUIGNARD
1 /5
★☆☆☆☆

Today I am waiting for the receipt of the product I ordered. I have to wait a little longer, my order will be paid and processed before delivery !!? I will express my opinion later (in a few weeks)

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Andre
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Answer from Cuirs Guignard
Hello, You ordered on our site on 08/10 for a pair of boots ref 205 in size 39. As noted on the product sheet, the delivery time is 15 days / 3 weeks. They come directly from our supplier in Spain. Your package is scheduled to depart this afternoon or Thursday morning at the latest, which is 8 / 10 days after your order, so we have largely respected our deadlines. As for payment, you opted for an immediate debit payment, so the charge is made on the same day as the purchase, we have no control over it. Hoping to have best addressed your dissatisfaction. Best regards, ETS GUIGNARD
1 /5
★☆☆☆☆

Present at my home but not delivered

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Herve
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Answer from Cuirs Guignard
We are sorry for this incident, our provider 'Colissimo La Poste' must have forgotten to notify you upon arrival or did not bother to do what was necessary since you live in a building with possibly an intercom (it is possible that it is not your usual postman due to holidays). We renew our apologies for this inconvenience. Best regards.
1 /5
★☆☆☆☆

I ordered a pair of boots for my husband's birthday and we received 2 boots of 2 different models. An unacceptable oversight.

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Aline B.
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Answer from Cuirs Guignard
Hello, You placed an order on 12/04/2019 on our site, the boots were shipped the same day. We have not received any feedback from you regarding the order received for almost a month. Often customers inform us if there is an issue with size, colors, shoe size, or others by email or phone rather than on Trustpilot. We were very surprised to learn this way, we did our research. And indeed, upon checking the boxes in the store, we just found in one box one foot of 2944 and one foot of 3396, two very similar models that were mistakenly put back in the same box by negligence by a customer or one of our sellers. Our apologies for this inconvenience, we have just sent you a prepaid return label for the return of the package and a commercial discount to apologize. Hoping we have responded to you in the best way and done what is necessary to satisfy you. Best regards, ETS GUIGNARD.
1 /5
★☆☆☆☆

The bank check is refused as a means of payment.

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Philippe
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Answer from Cuirs Guignard
Hello, Unfortunately, like many shops, we have been forced to stop accepting checks due to numerous unpaid issues, we could not continue like this. However, we still offer various payment methods for our customers, bank transfer for those who do not want to enter their bank details on websites, immediate debit card payment or even in 3 installments without fees, and finally PayPal payment. Best regards, ETS GUIGNARD
1 /5
★☆☆☆☆

I am asked to judge, impossible since after more than 8 days not delivered. Colissimo?? nonsense, I don't even know where my purchase is. Product quality may be good, but how to give an appreciation without having only tried what was bought.

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Jean C.
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Answer from Cuirs Guignard
Hello, Indeed, you received the Trustpilot invitation a little too early because your package should be delivered to you today, so how can you judge your order! Hoping to satisfy you as best as possible, have a good day!
1 /5
★☆☆☆☆

Package ordered on 01/01/2019, to this day still not received my package.

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Thierry N.
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Answer from Cuirs Guignard
Hello, you indeed placed an order for a pair of boots on 01/01, as we specified on our site during the holidays, the Mayura company was closed until January 7. We indicate a delay of 15 days / 3 weeks for the shipment of the package, your order was therefore taken into account only from the 7th, we are still within the timeframe. We apologize if this delay seems too long to you or if you did not notice it before placing your order. However, if you prefer to cancel the order, we will completely understand. Best regards. ETS GUIGNARD.
1 /5
★☆☆☆☆

Mr. Germann, now I want to share an important piece of information following my second delivery for a defective item nothing was offered to me not even a commercial gesture except for the refund after a certain time shameful I do not recommend.

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Client
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Answer from Cuirs Guignard
Hello Mr. Germann, We are really sorry to have disappointed you to this extent, you indeed received your jacket and a snap was defective and you found the buttons too loose, we sent you the same day a return label for its return. It is indeed disappointing to receive a garment in this state, we did what was necessary as quickly as possible and took care of everything. As soon as we received your package, we sent the jacket to one of our seamstresses who changed the snap and checked all the buttons, resewed the one that was loose and reinforced the others. We also sent you a promo code by email for a future order. When you received your package, you expressed your disappointment, we apologized and therefore offered to refund you. We are really sorry once again. Best regards ETS GUIGNARD
1 /5
★☆☆☆☆

Deadlines not respected, but in the end, that's not the worst. The jacket is damaged with tears on the back and on the collar, black marks everywhere. Given the price of the item, I expected more care and respect. The leather is of good quality, but the people who handled it did not respect anything.

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Alex-trem
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Answer from Cuirs Guignard
Hello, We are truly sorry to have disappointed you. We offer you to return the product for a refund, of course, if it is new and unworn. However, we would like to clarify that your order was placed on Thursday, December 15th at 10 PM and was shipped on Monday morning, December 19th. It is clearly stated on the product sheet that shipping is within 7 days. We prepared your order as quickly as possible while respecting the announced deadline. As for the appearance of the leather, we check the jacket before shipping, but it happens that the leather has small marks,
1 /5
★☆☆☆☆

Mediocre quality leather you are just crooks.

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Client
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Answer from Cuirs Guignard
Hello, We take into account your comment regarding an order placed in January 2018 for a lambskin leather jacket in a vintage aviator style. We are truly sorry if the jacket does not meet your expectations, we are actually trying to satisfy our customers as best as we can and are in no way crooks. We work with trusted brands, carefully select our jackets. We always ensure follow-up, after-sales service, maintenance, repairs, etc. We are always reachable by email, by phone to best answer your questions, comments. And on this point, we are really surprised as we have never received any feedback from you regarding this order for 7 months. Best regards, ETS GUIGNARD
1 /5
★☆☆☆☆

So I come back after wearing my cobalt Redskins jacket "RIVAS ROCHO" for three months, well three months...... it looks more like ten years given the ultra premature wear of the jacket. at the level of the sleeves, among other things, not only has the color already faded, but the leather's crust has also come off, I think holes will soon appear. to be sure I took out two old jackets worn each for a good ten years and there is no comparison. and if that were not enough, the more I look at this jacket, the more I find snags and a bunch of little holes in the crust, collected haphazardly. I skip over the lining which is sagging and the inner pocket which does not stay in place. at times I wonder if I was not sold a second-hand jacket. so to make it short, I do not recommend Redskins jackets which are borderline low-end.

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Aliens
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Answer from Cuirs Guignard
Hello, We are truly sorry and also surprised because we were not aware of any issues with your jacket ordered in January. We have been working with the Redskins brand for many years, which has a strong reputation for its quality leather jackets. The Rivas jacket is made of lamb leather, which is quite fine, supple, and more fragile than cowhide. Then, it also depends on the treatment you give to your jacket (for example, we do not recommend it for motorcycles, you should be careful not to store it damp, always hang it properly, etc.) We do not sell second-hand clothing, already worn, so we are once again very surprised and sorry and we invite you to contact our after-sales service at 05 49 81 46 94. Best regards, Les Cuirs Guignard
1 /5
★☆☆☆☆

Still no news about the order.

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Tristan
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Answer from Cuirs Guignard
Hello, Your order is currently being processed, you placed the order on Friday, April 27 in the afternoon. As noted on the site, for an order of cowboy boots, you should expect an average of 15 days to 1 month. Your order has therefore been pending for 1 week, we thought you had noticed this point before your purchase! Best regards, ETS GUIGNARD
1 /5
★☆☆☆☆

Bought leather 2xl does not fit too small even though I provided all the requested measurements, it was marked on the ad that they would check so I returned it a week ago following the procedure and still nothing. The sizes do not correspond to any other brand, you need to plan 3 to 4 sizes up, I am disappointed

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Carlo
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Answer from Cuirs Guignard
Hello, We are really sorry if the product did not fit in terms of size. In your case, it was a perfecto style, so very fitted to the body especially in the chest since the closure is slightly to the side. We note that we are available to help you by email or phone in your choice. It is not always easy to choose your size, as we know leather generally runs quite small, after all it depends on the cut, the shape. We received your return on 23/01 in the morning and the refund was made the same day, it just takes 24 to 48 hours for the bank to validate the refund. Best regards. ETS GUIGNARD
1 /5
★☆☆☆☆

When wet, the leather bleeds black! Worse, the inside fabric bleeds too, I am disgusted! Long live Chinese suppliers (following the email below, I will detail what happened to me... after exchanging for a size up, I will leave a comment, a review where I am very satisfied... but here it is, a very strong smell similar to leather is coming from the product, and I put it for a while in the bathroom, unable to stand it anymore... then last night I had the idea to take the shower head and quickly pass it under cold water as if I had been caught in the rain to lessen the smell... and there, to my surprise, I saw the water dripping with a deep black as if I was removing shoe polish and unfortunately also saw red to my astonishment, coming from having accidentally wet the inside.... both the outside and the inside bled with just a simple jet of water.... I dare not imagine what would have happened to me in a real rain ruining jeans, shoes, and what to think of the inner fabric that could have ruined a shirt or t-shirt or worse, soaked into my skin without knowing if the product would have been harmful or not for my health! ... I reported this to the site which tells me they cannot refund me and are surprised that I could throw it in the trash..... would you have kept such a product??? I am extremely disappointed! I thought I had found a very good site and even thought of recommending a three-quarter jacket for my next Christmas, but instead, I have to realize that I was simply deceived and that the supplier must be located far from France! Obviously, they will not refund without the product returned, and that angers me even more... because beyond this purchase, I had also bought two pairs of shoes elsewhere to match.... make your purchase on this site if you want... but I swear I will never do it again....)

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Guy E.
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Answer from Cuirs Guignard
Hello Mr. ETIENNE, We are really very surprised by your message; we have been offering this product for several months now. To date, we have never had any returns from our customers regarding a color fixation issue. Unfortunately, it can very well happen depending on the reaction of the skin that the color is not well fixed. If that is the case, it is perfectly normal to return the jacket at our expense by contacting our customer service for a refund. Please accept our apologies for this inconvenience, and we hope to fully satisfy you on your next purchase. Best regards, ETS GUIGNARD.
1 /5
★☆☆☆☆

Unacceptable to receive a jacket with glue stains for 300€!!!

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Client
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Answer from Cuirs Guignard
Hello, we pay special attention to the quality of our products and check them before shipping. Unfortunately, a control error can happen. As already mentioned by email, we are really sorry for this inconvenience and we offer you to return the product for an exchange or a refund. Please confirm your wish to return the item so that our customer service can send you a prepaid return label. At your service, Les Cuirs Guignard
1 /5
★☆☆☆☆

I still have not received my order

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Habchi
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Answer from Cuirs Guignard
Hello, On our side, your order was placed on 27/11 and shipped on 28/11. We are inquiring with the post office to give you more information about your package. See you soon, Les Cuirs Guignard
1 /5
★☆☆☆☆

Not very happy with the services, we know absolutely nothing, in stock or not, I will not buy any more products from them, despite the good quality of the products.

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Dusollier P.
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Answer from Cuirs Guignard
Mr. Dusollier, we are sorry that you had a bad experience during your purchase. All the information about the deadlines is specified on our product sheets, moreover, you were alerted by email, 6 days after your order, about the shipment of your package. Nevertheless, we are glad that the ordered product meets your expectations. The Cuirs Guignard.
1 /5
★☆☆☆☆

I am still waiting for the package, however the payment has been made. Nothing more to say.

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Client
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Answer from Cuirs Guignard
Hello, As discussed over the phone, the package was shipped as soon as we received your order and we had indeed received confirmation of delivery from our provider. An action has just been taken to request compensation. We will keep you updated very quickly on the progress of this case. The Cuirs Guignard team.
1 /5
★☆☆☆☆

Since the item was not available, I was informed that another brand would be sent to me. Moreover, I expressed my satisfaction by email - the interlocutor left me a more unpleasant message. I still accepted the item by email, a few days later, I was informed that I still had not validated! Since then, no news and I am still waiting.

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Cliente
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Answer from Cuirs Guignard
Hello, Our cowboy boots are made in Europe and shipped on demand from our supplier. That is why we indicate on our product sheets the estimated delivery times of 3 - 4 weeks. Unfortunately, the pair of boots you ordered was out of stock with our supplier (manufacturer of the Sancho brand) at the same time. We immediately informed you that the delay would be extended to 4 - 6 weeks (manufacturing time), offering you to accept this new delay or to exchange the ordered item for an equivalent product from the Mayura brand with a dispatch within 10 / 15 days. We are truly sorry but we have done our best to meet your expectations and process your order under the best possible conditions. The Cuirs Guignard team.
1 /5
★☆☆☆☆

Having ordered a beige leather spencer, we felt upon receipt that we had retrieved a used model, prematurely aged and polished. So for a first order... big disappointment

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Pepetland78
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Answer from Cuirs Guignard
Hello, The aged beige colors always have a more used appearance but we assure you that we do not sell second-hand items. As discussed together, we will take care of your return and the full refund of your order. Hoping you will find your happiness again on our site. See you soon, The Cuirs Guignard team
1 /5
★☆☆☆☆

Leather jacket stained black in several places and that has already been attempted to erase, result discolored leather but still stained.

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Jorge
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Answer from Cuirs Guignard
Hello We regret that your item has defects, our customer service will quickly contact you to find a solution. The Guignard Leathers
1 /5
★☆☆☆☆

A bit long for delivery

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Dilara T.
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Answer from Cuirs Guignard
Ms. Turkmen, we acknowledge your disappointment regarding the delivery time. During this festive period, we strive to ship orders as quickly as possible. Hoping that your order meets your expectations. We wish you a very happy end of year celebrations. The Cuirs Guignard team
1 /5
★☆☆☆☆

Hello I just bought the 3/4 caban SCOTT, apparently the shoulders fit very well but for the body envelope there are 30 cm too much, I really feel like it is made for obese people. Who can buy this garment? Thank you for the trust you give to your customers. Nothing to say about your services, this online shopping experience spoils everything because I do not dare to make another choice on your site. Sincerely Mr. Dominique Hennequez

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Dominique H.
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Answer from Cuirs Guignard
Mr. Hennequez, We are really sorry that this iconic model from the SCHOTT collection does not suit you. As discussed with our customer service, we will be able to cancel your order and refund you. It's a shame that this experience prevents you from finding another model on our site. Sincerely The Cuirs Guignard team
1 /5
★☆☆☆☆

For an order over 1000 euros, this is not encouraging. No news about my order, the funds have been gone for over a week, no confirmation, no email, a lack of professionalism. Very disappointed.

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Lyre
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Answer from Cuirs Guignard
Madame Lyre, As discussed together by phone, your order was placed during our holiday period (indicated several times on the site), which is why we were not reachable. To ensure faster processing of your order, we opened the store during our closure and it was shipped within 7 days. We hope that the coat received meets your expectations. Customer service Cuirs Guignard.
1 /5
★☆☆☆☆

On the site my order was in stock so when placing the order I received an email saying to expect about 3 weeks to 1 month delay.

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Mr C.
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Answer from Cuirs Guignard
Sir, Our cowboy boots are made in Europe on demand from our supplier. That is why we indicate on our product sheets the estimated delivery times (http://www.cuirs-guignard.com/santiags/santiags-homme/2681-bottes-cuir-sendra-3565-steel-mag-dog-tang.html). We are truly sorry for this disappointment and will look to highlight the message on the delays more. We will pay particular attention to the processing of your order.
1 /5
★☆☆☆☆

Contemptuous, does not respect orders by validating other sizes and when we request correction, they cancel the order without valid reason. Avoid.

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Mme J.
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Answer from Cuirs Guignard
Hello, You placed an order with us by check for an amount of 1008 € with the title of an association. Given the increase in stolen or insufficient funds checks, we contacted our bank for verification with yours. We received a warning about the solvency of the account, so we contacted you by email to inform you. We asked you in this very polite email to please send us a payment by credit card or bank transfer to honor the order. However, we did not receive any response from you, so we could only cancel your order, we are truly sorry but what else could we do? If you wish to place your order, we will honor it like all the others but for this amount we will ask for a certified payment. Best regards.