9.6/10
★★★★★
based on 10033 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆

Down jacket at 330 euros received in 7 days but a bit tight with 1 sweater.. so returned and return costs at the customer's expense. That's 9.3 euros.. too bad at this price that the costs are not covered..

User icon
Client
Translated review
3 /5
★★★☆☆

Satisfied with the purchases made without being able to examine one of my last 2 purchases separated by your care for delivery, as it did not arrive at the delivery address given for this last order. Ordering in the same cart and paying together. Causing a problem to retrieve it. Dissatisfaction for having placed other orders, doubt about the delivery

User icon
Client
Translated review
Answer from Cuirs Guignard
Hello madam, we sent the order to the address indicated on the invoice (delivery address). No information was specified to us for a change of address. We are sorry for this incident and we will make sure to pay attention and follow your instructions for the next order. You can contact us by email or at the Mauleon store at 05.49.81.46.94. Best regards.
3 /5
★★★☆☆

Size too small. I ordered a size 42 jacket and I can't close it... Really disappointed but beautiful quality, what a shame...

User icon
Beatrice B.
Translated review
Answer from Cuirs Guignard
Hello, We are really sorry that the product does not fit. We are always available by email or phone to guide you on the choice of size. Because we know leather sizes smaller than fabric and depending on the cuts, some models can be smaller than others. With your measurements, and as much information as possible, we try to guide you on the right model and size to avoid any disappointment. Best regards ETS GUIGNARD
3 /5
★★★☆☆

Left foot very difficult to put on hurts me on top. Very disappointed given the price paid.

User icon
Sylvie F.
Translated review
Answer from Cuirs Guignard
Hello, We acknowledge your feedback on the boots, we always have one foot stronger than the other. If however, you are not comfortable, do not hesitate to go up a size for more comfort and add an insole for support. The quality of these boots is top, the finish, the work done, you cannot be disappointed on this point. Best regards ETS GUIGNARD
2 /5
★★☆☆☆

Very disappointed because I wear size 42, even 43 depending on the models. To avoid taking risks, I chose to take the model in 43 even if it meant putting a sole inside just in case. Big surprise: impossible to put on the boots, my heel wouldn't fit... I don't understand because I have a rather thin foot and ankle so I think the design of the model is not appropriate...hence my return. For a first purchase at this price, I am very disappointed...

User icon
Client
Translated review
Answer from Cuirs Guignard
Hello, We have taken your message into account and are truly sorry that the product does not suit you. You purchased reference 2944 from Sendra, biker boots style, with a round toe, wider than the cowboy boots. This product fits correctly and we have no issues with its design, this product has been a flagship product of the brand for years. We have received your return and have canceled your order and refunded you. Best regards, ETS GUIGNARD
3 /5
★★★☆☆

I am only half satisfied because the size 44 I received is not perfect. My friend wears 44 for all his pants and here he is missing 2 cm at the waist, it is too tight... since I bought it for his birthday he did not want to exchange it, especially since the only available size would be 46 and that the pants would not fall well because apart from the waistband that tightens, the rest fits perfectly.

User icon
Facemaz C.
Translated review
Answer from Cuirs Guignard
Hello, We have taken note of your message and are really sorry that the size 44 does not fit perfectly. We sometimes have issues with the sizing of pants, as depending on the brands and materials, customers are a bit lost about their sizes. Indeed, our size 44 pants measure 44 cm flat at the waist, the leather does not have any elastane so it is impossible to gain one or two cm, a 44 really measures 44. When customers ask us for help with pant sizing, we always advise measuring their pants rather than looking at the size label because often they realize that their 44 may actually be more like a 46! But please do not hesitate to return the pants if needed for an exchange and thus be comfortable. Best regards, ETS GUIGNARD
3 /5
★★★☆☆

Hello, you have good products but I think there is a problem with the sizes... Have a nice day.

User icon
Chappe
Translated review
2 /5
★★☆☆☆

Hello, We take your opinion into account, we are really sorry if you find a smell in the product. We have not had any particular remarks about our rabbit fur ponchos which sell quite quickly. Best regards ETS GUIGNARD

User icon
Nouchet
Translated review
Answer from Cuirs Guignard
Excellent value for money
3 /5
★★★☆☆

Fast, careful delivery and within the deadlines. Good quality travel bag. However, the color was not what was expected compared to the photos on the site. It was an orange cognac while in the photo it was a light brown cognac. Since it was a gift, we do not know if the person dared to say they were disappointed but they had asked for a brown bag...

User icon
Client
Translated review
Answer from Cuirs Guignard
Hello, we sent the VIENNA cognac travel bag as stated on the order form so not in brown! If the color does not suit you, do not hesitate to contact us for an exchange. Best regards, ETS GUIGNARD
3 /5
★★★☆☆

Very nice leather, however the jacket really runs very small. I wear a M in all brands, I took an L to be comfortable and it is still too small.

User icon
Client
Translated review
3 /5
★★★☆☆

Regarding the quality of the jacket, impeccable, but 12 euros for shipping plus 16 euros 50 for the return is a bit expensive for a jacket whose measurements are not respected. I myself have a jacket size 7 XL and yours is missing almost 20 cm.

User icon
Girard J.
Translated review
Answer from Cuirs Guignard
Hello, We take your message into account and are sorry that the product does not suit you. You indeed ordered a size 7XL but in a perfecto style which is therefore very fitted to the body and we lose one to two sizes at the body level due to the asymmetrical closure. The shape may not be suitable, we try our best to have choices in larger sizes. We clearly state on the site that return shipping costs are the responsibility of the customer, you should expect an average of 12 euros for a return via colissimo, depending on the weight. Have a nice day ETS GUIGNARD
3 /5
★★★☆☆

Hello, the item is compliant, except that it has black stains on the hood and on one shoulder. Perhaps you can advise me on the possibility of removing them? Thank you in advance.

User icon
Client
Translated review
Answer from Cuirs Guignard
Hello, we have taken your message into account. Could you send us photos of the black stains on the hood? We will be happy to advise you on how to remedy this incident. Here is the address where you can reach us: [email protected] or by phone at 05.49.81.46.94. We remain at your disposal for further information. Best regards.
2 /5
★★☆☆☆

Not the same item as on the site in the photo very disappointed now I am waiting to give it as a Christmas gift to see with the person if it suits them as well But I think I will not order from Cuirs Guichard again

User icon
Client
Translated review
Answer from Cuirs Guignard
Hello, You ordered the Schott LCW 8600 jacket from our site, which we have been selling for years, the visuals are good, provided by the brand. This is the original perfecto from the Schott brand, so we do not understand your opinion and comment at all! Best regards, ETS GUIGNARD
3 /5
★★★☆☆

I ordered a leather jacket a bit disappointed because it was too small yet I took the same size as usual

User icon
Cel
Translated review
3 /5
★★★☆☆

Here I received the jacket, very satisfied with the delivery, as it is a gift I do not know if it will suit him, best regards M Rayer

User icon
Jean M.
Translated review
3 /5
★★★☆☆

The size of a bag I ordered was not indicated, I ended up with a bag the same size as the wallet ...

User icon
Client
Translated review
Answer from Cuirs Guignard
Hello, thank you for giving us feedback on your order, we are really sorry that the product does not suit you. But you indicate being surprised by the size, however, they are well noted on the product sheet. Best regards, ETS GUIGNARD
2 /5
★★☆☆☆

The jacket received is beautiful but fits too small. The return to change the size is at my expense (10 euros by colissimo)!!!! This is a first and a last for me...

User icon
Client
Translated review
Answer from Cuirs Guignard
Hello, we take note of your remark and are sorry but this point is well indicated in our general sales conditions. The customer is informed before validating their order and most contact us by email, phone, with as much information as possible to avoid making a mistake in choosing the size and incurring costs. Best regards ETS GUIGNARD
2 /5
★★☆☆☆

I knew the product since I have it in another color. However, it has a disgusting smell. I have aired it since receipt but it is still the same. I don't even know if I will be able to wear the item one day.

User icon
Client
Translated review
Answer from Cuirs Guignard
Hello, We acknowledge your message about an odor, we are very surprised as we have not received any feedback on this point regarding one of our flagship products from the collection, the little rabbit poncho. If this does not suit you, please contact our customer service to make a return for an exchange or a refund. Best regards, ETS GUIGNARD
3 /5
★★★☆☆

Delivery conforms to the ordered product. Fast delivery.

User icon
Jubault
Translated review
3 /5
★★★☆☆

Leather garment ordered in black and delivered with an invoice clearly stating a black garment except that inside the package is a brown garment. Too lazy to return everything and the garment is nice also in brown but lacks seriousness in the packaging service.

User icon
Jean-paul
Translated review
Answer from Cuirs Guignard
Hello, You indeed contacted us on this point and we did make a mistake during shipping and we are really sorry. We sent you a Colissimo label for the return at our expense because of course it is our fault. We have blocked the black garment pending your return. Best regards ETS GUIGNARD
3 /5
★★★☆☆

No precision in the order if the item is available or not. Item not received, I cannot judge the product.

User icon
Sophie
Translated review
Answer from Cuirs Guignard
Hello, You ordered a pair of boots on 22/11, the order was shipped on 27/11. You were informed of the shipment by email with the colissimo link to track your delivery, it is stated in the tracking that your package should be delivered to you today. Best regards, ETS GUIGNARD.
3 /5
★★★☆☆

The delivery time was not respected, forcing a person to stay on site for a day unnecessarily, the package announced for 23/11 was delivered on 24/11 and, cherry on the cake, the confidential code was not requested for the package delivery.... too bad to secure deliveries without going all the way. This certainly does not call into question the quality of the product.

User icon
Anonyme
Translated review
3 /5
★★★☆☆

Very happy with my purchases like 4 years ago but very disappointed with the delivery time: Order on November 4 and delivered on the 17th.

User icon
Client
Translated review
2 /5
★★☆☆☆

Disappointed with my purchase which I returned. I had ordered a red leather jacket. I received a burgundy leather jacket and not red, and moreover the leather was not of good quality.

User icon
Client
Translated review
Answer from Cuirs Guignard
Hello, We are really sorry, the product did not suit you in color and quality. It is the jacket ref 63779 red from Oakwood, which is indeed red but not as bright as in the photo on the site. As for the quality, it is lamb leather, quite light, of good hold, but in a pistol finish maybe that is what you like less, but at this price... We received your package today and proceed to cancel your order and refund to your bank account. Best regards, ETS GUIGNARD
3 /5
★★★☆☆

Very nice item. I really like my bag.

User icon
Vincent S.
Translated review
3 /5
★★★☆☆

The order placed on the site was ultimately not available. I was informed very quickly by Cuirs Guignard, and a promotional offer was made to me with an interesting discount. Unfortunately, everything that was left in stock was still out of my budget even with the discount. I canceled the order and was refunded within 48 hours.

User icon
Client
Translated review
3 /5
★★★☆☆

Hello, following my order I am not satisfied at all, this size 46 pants looks more like a size 42 because it is impossible to wear knowing that I had given my measurements. At this point, I decide to keep it for future use, but what size can I expect to have pants that fit me? Thank you.

User icon
Chevalier
Translated review
Answer from Cuirs Guignard
Hello, We are truly sorry but our pants fit just right, we specify this because customers are used to pants with elastane or a bit loose, leather is not cut like that, a 46 is a real 46, which means that if you lay it flat and measure the waist it is 46 and not more. The best is to compare with those you wear because it may be labeled 46 but if you measure it, it might be more like a good 48, do not hesitate if needed, have a good day, ETS GUIGNARD.
3 /5
★★★☆☆

Perfect quality but your sizes are smaller than normal. You need to add one or two sizes up. For a 44, you need a 48. So I am returning the package today for an exchange from 46 to 48.

User icon
Alain R.
Translated review
3 /5
★★★☆☆

Beautiful product but runs small.

User icon
Client
Translated review
3 /5
★★★☆☆

The visual on the site was fitted and on me it's a straight cut

User icon
Client
Translated review
Answer from Cuirs Guignard
Hello, We are really sorry that the product does not suit you in cut, the Sophie jacket is indeed a small warm perfecto, fitted cut, maybe a bit loose on you? After that, you have to think that this is not a "light" leather, for spring which is really suitable given that it is lined with its faux fur which takes up a bit of space. Best regards ETS GUIGNARD
3 /5
★★★☆☆

Reception quite long, however well packaged but disappointed because the leather of the jacket looks damaged and fragile, plus there was a tear in the front so quite disappointed

User icon
Sylvie C.
Translated review
Answer from Cuirs Guignard
Hello, Indeed, this product is out of stock so shipped within 10 days as specified on the product sheet and before payment validation in your cart. This jacket is one of the flagship products of this season, the leather is soft, the cut is nice. But if you saw a tear in the leather then that is not normal and you should inform us so that we can proceed with an exchange or a refund, Best regards ETS GUIGNARD
3 /5
★★★☆☆

Deadline respected and conforms to the description.

User icon
Mf
Translated review
3 /5
★★★☆☆

In terms of size, the jacket fits well but the sleeves are really too long. I ordered the jacket on 29/12/2020 like an idiot and 8 days later the product is on sale.

User icon
Joseph
Translated review
Answer from Cuirs Guignard
Hello, we acknowledge your message, please know that we can indeed alter the length of the sleeves of your jacket and this service is free. As for the price, it is indeed similar everywhere, the sales are from January 8 to February 4, prices are modified on certain products. Best regards, ETS GUIGNARD.
3 /5
★★★☆☆

I ordered a leather jacket that I had to return twice because the size did not fit. So far, no worries, they handled my request and quickly sent the requested size. The problem is that returns for size issues are charged, unlike many online sales sites. So I find it risky to order from this site, especially since the ordered item runs very small. For a usual M size, the XL was still too small. So at 8-9 euros for the return to change the size, it's expensive.

User icon
David P.
Translated review
Answer from Cuirs Guignard
Hello, we are truly sorry for the return regarding your jacket. You indeed opted for a size M on the down jacket 101101. Unfortunately, we did not have any indications on your measurements, so no control to avoid you return fees. We only had an exchange with size L, but once received you asked us after looking at the size guide for a size 3XL which was no longer available in stock. Very often with the help of measurements, an email, or a call, we do our best to avoid return fees for our customers by guiding them as best as possible on size choice. You ended up canceling the order, so we refunded you for the jacket + the shipping costs of 12 euros from the start, we always proceed this way to avoid our customers excessive shipping fees. Our apologies for this experience, sincerely ETS GUIGNARD.
3 /5
★★★☆☆

The color does not match the photo on the website.

User icon
Fanny
Translated review
Answer from Cuirs Guignard
Hello, you ordered the light brown milano, we are truly sorry if you find the color does not match the photo, we do take care to verify. If the color does not suit you, you can return your package for a full refund of the order (bag + shipping costs). Sincerely ETS GUIGNARD.
3 /5
★★★☆☆

Very good bag and of very good quality but the color does not match my order. I ordered a brown bag and received a burgundy one. Too bad.

User icon
Vassaux V.
Translated review
Answer from Cuirs Guignard
Hello, you ordered the bag 111943 which only comes in brown and black. The brown really corresponds to the visual on our site, very reddish, marked, it is in no way a burgundy. We are truly sorry if the color does not suit you, in that case, do not hesitate to return it for a refund. Sincerely ETS GUIGNARD.
3 /5
★★★☆☆

Not enough information on order tracking.

User icon
Michel P.
Translated review
Answer from Cuirs Guignard
Hello, we take note of your remark, we try as much as possible to inform our customers about the preparation of their order. For example, for yours, you received a confirmation email on the same day of your purchase, the next day, you received a message informing you that the chosen boots are out of stock and will be shipped within 15 days / 3 weeks as stated on the site. Then, another email, 4 days later, to inform you of the shipment of your package in week 2 or 3. You will now receive an email on the same day of the shipment of your package with the colissimo link, then another email the day before delivery. Here is a bit of the protocol put in place. Have a good day, ETS GUIGNARD.
3 /5
★★★☆☆

Very nice quality, but had to take an extra size in the Men's Sendra cowboy boots because of the belt around the boot, luckily he has a slim foot... maybe it should be warned that the customer should be very slim-footed. I therefore give up ordering for Women, my instep does not allow me to own... your cowboy boots site is only for skinny people. Moreover, the return in tracked Collissimo is very expensive. It is not understandable that you cannot establish free returns at relay points. Best regards. Mrs. Moreau.

User icon
Client M.
Translated review
Answer from Cuirs Guignard
Good evening, you ordered on our site the pair of leather boots 8286, which is a model that fits normally quite well. We always specify to our customers who seek advice by phone or by email to take their usual size unless the instep is quite strong. We always find this issue on cowboy boots, as there are no zippers or elastic openings. But we have no issues fitting our customers, regardless of their morphology. On your order, you benefited from free shipping, as for the return costs, we make it clear that it is the customer's responsibility, we are a small structure and cannot afford it. We are really sorry for your dissatisfaction. Good evening ETS GUIGNARD
2 /5
★★☆☆☆

White marks everywhere and a fur with defects, it can be fixed but still not great. This jacket is very beautiful otherwise.

User icon
Pierre H.
Translated review
Answer from Cuirs Guignard
Good evening, we acknowledge your message and are truly sorry. You purchased a hooded fabric jacket with faux fur on our site. Please do not hesitate to contact us if the jacket has defects, we will remedy it and replace the item for you. Once again, our apologies and please contact our store as soon as possible at 05 49 81 46 94 or at [email protected]. Good evening, ETS GUIGNARD.
2 /5
★★☆☆☆

Handbag ordered 8 days ago, called twice. Today I am told that the item is not in stock, but debited from my account the next day!!!! Not serious and not sure to have it for Christmas!!!!

User icon
Maryse L.
Translated review
Answer from Cuirs Guignard
Hello, you ordered a handbag on the site on 05/12, which is 7 days from today (not working days as there was the weekend!). It is clearly noted on the product sheet that this product is shipped within 10 working days. We respect the indicated timeframe and have no delays. The timeframe is also noted again in the cart before order validation. We highlight it as much as possible to avoid this kind of problem, especially as the holidays approach. Your delivery is scheduled for next week as announced by phone. Furthermore, regarding payment, we explained to you that like all stores or online sites, payments made by credit card are naturally debited the same day or the next day and, like everywhere, we do not have control over bank sites. Hoping to have reassured you as best as possible, have a good day! ETS GUIGNARD.