9.6/10
★★★★★
based on 10034 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆

The product is excellent, the phone reception as well as the speed of shipping is also good. However, the size chart is wrong. The measurements for the chest and waist corresponded to 4XL while even 2XL is a bit loose!

User icon
Client
Translated review
2 /5
★★☆☆☆

Thank you I am very satisfied

User icon
Florence P.
Translated review
3 /5
★★★☆☆

Hello everyone, Order received on time, quality at the rendezvous, very nice boots model blues strong 7811 for my part. However, not very nice to send a model that I think was on display. Right shoe sole slightly damaged and without the paper reinforcement inside. Slight scratch also at the heel. A bit disappointed..... Best regards, Maxime.

User icon
Maxime
Translated review
Answer from Cuirs Guignard
Hello, First of all, thank you for your message, we are pleased that the boots suit you. But we also want to provide you with some clarifications regarding your comment. This model was not on display, we are a store with boots available for our customers to try on. So customers can wear them and take a few steps in the store until the mirror, which may explain that there are some marks on the sole. In any case, you must absolutely go to a cobbler after wearing them 3/4 times to have a sole protector placed to avoid damaging the leather sole and thus keep your boots for many years. As for the scratch on the heel, we unfortunately did not notice it and are truly sorry, do not hesitate to return them for a refund if needed and we are at your disposal. Best regards, ETS GUIGNARD
2 /5
★★☆☆☆

My review concerns the website and not the items (which I suppose are of good quality) + over a week after my order (598 E charged!!) : no news on the progress or the good receipt of this order, I do not know if it has been processed? When will I be delivered? I WILL HAVE TO CALL TO CHECK.

User icon
Falken
Translated review
Answer from Cuirs Guignard
Hello, You indeed placed an order on our website on 01/10 for two items for a total amount of 440 €, which you paid by credit card and thus was processed on the same day. In this order, there is a jacket and a pair of cowboy boots, it is clearly indicated on our site the delivery time for each product and on this one it is indicated shipped within 15 days to 3 weeks. We have decided to proceed with only one shipment as the boots are ready quickly. Your package is scheduled for shipment on Thursday, October 10, which is 10 days after the order was placed, so we are well below the indicated timeframe. We are truly sorry but we usually have no issues with the timeframe as it is indicated. We are always reachable by phone, email if you need information or anything else. Hoping to have answered your questions as best as possible. Best regards, ETS GUIGNARD
2 /5
★★☆☆☆

Very good review

User icon
Client M.
Translated review
3 /5
★★★☆☆

Good evening, The photos taken on your site do not really represent the color I received.

User icon
Kathy C.
Translated review
Answer from Cuirs Guignard
Hello, We are really sorry, we try our best to be as accurate as possible, the photos are retouched as little as possible, but it happens that on lighter colors depending on the lighting of the room and the flashes there is a slight discrepancy. We sincerely apologize if the color does not meet your expectations, in this case, do not hesitate to return the product for an exchange or a refund. Best regards ETS GUIGNARD
3 /5
★★★☆☆

Beautiful products, efficient return service, too bad that when a garment is clearly recognized as "sizing small" it is not indicated.... this would have avoided a "costly" return, and the disappointment of not being able to fulfill my desire for a leather coat!!

User icon
Rdolb
Translated review
Answer from Cuirs Guignard
Hello, We are truly sorry for this disappointment, you indicated to us that the garment was too short in the sleeves and tight in the armhole but perfect for the body and build. We had indeed noticed before that the armhole is quite narrow, but it all depends on the body shape. However, for the sleeves, we quite often have sleeves that are too long, so we can shorten them without any issues! Our apologies, hoping to see you again soon and do not hesitate to contact us to get the maximum information about the garment. Best regards, ETS GUIGNARD
2 /5
★★☆☆☆

I received a leather jacket for which two sewing defects were visible. I requested a commercial gesture. I was told that Cuirs Guignard could send me a return slip and make the repairs for free!!! It would be missing that I have to pay for the repairs... And ultimately no jacket for how long? I did not accept this transaction. It seems to me that I bought a new item, not repaired.

User icon
Client
Translated review
Answer from Cuirs Guignard
Good evening madam, as explained in our exchanges, we were not going to charge you for the costs and the repair of your item, it is normal that this incident is our responsibility and we would have made the repair as quickly as possible to satisfy you. A refund could also have been a solution. Do not hesitate to contact us again if the repair at our expense does not satisfy you. We will be listening and find a solution to remedy this incident. Again, our apologies. Best regards.
2 /5
★★☆☆☆

Perfect leather, but despite the indicated measurements, way too small, so we had to return it, (disappointed)

User icon
David
Translated review
3 /5
★★★☆☆

The boots are good and comfortable, I think they run a bit large, I wanted all-leather shoes, that's fine but the rubber protective soles are too thick and give a somewhat cheap finish.

User icon
Client
Translated review
Answer from Cuirs Guignard
Hello, You ordered the leather boots 2374 in whisky color, it is a really nice product that is both cowboy-style while remaining simple for everyday life. All leather, inside and outside, only the heel is protected by a rubber heel, we had no particular remarks on this subject but can pass the info to the supplier ;). Remember to add a sole protector at your shoemaker to protect the leather sole and thus keep your boots for many years!! Best regards ETS GUIGNARD
3 /5
★★★☆☆

I find that for the price!!! The quality of the leather is not optimal. The cut is nice but I find the leather very very thin which suggests a very quick wear of certain elements of the blazer. I admit I was very surprised by the weight, expecting to have a leather that holds well and that is not the case, mainly due to the thinness of the product. I was planning to buy a three-quarter for this winter, but now I am in a phase of reflection.

User icon
Malfilatre. D.
Translated review
Answer from Cuirs Guignard
Hello, We have taken note of your review, you opted for the Pierre jacket, we have had this product in store for several collections and no particular issues. It is made of soft lamb leather but not of poor quality, quite the opposite. We are really sorry if you are disappointed with your purchase, in this case, if the product is new and unworn, do not hesitate to return it to us for a refund. Best regards, ETS GUIGNARD.
3 /5
★★★☆☆

In search of red cowboy boots, I thought I found my happiness on the Cuirs Guignard site. The delivery was quick, the payment in three installments is a plus, but the shipping costs are quite high. Upon receipt, disappointment, not on the product, superb, but on the size and fit. The boots are too big (+ or - one size too much) and especially too wide. They seem to be sized for a man's foot, while they appear in the women's boots search. Not being convinced that a smaller size would make a difference in width, I preferred to return them and request a refund, which was done quickly and without problem. Another small downside, for the return we were asked to include the invoice, impossible to find out how to download it from my account. I had to copy/paste the page, not very practical... In summary, good products, good customer service, but a lack of information in the descriptions.

User icon
Chrystine B.
Translated review
3 /5
★★★☆☆

I had the same one

User icon
Client
Translated review
Answer from Cuirs Guignard
Hello, We have received your feedback but do not quite understand if you are satisfied or not. You purchased a classic autumn/winter garment, very comfortable, basic, easy to match and wear. Were you looking to find a cut that you had before or on the contrary were you disappointed because it looks too much like what you had! In any case, do not hesitate to contact customer service if needed. Have a good day. ETS GUIGNARD
3 /5
★★★☆☆

Sewing at the button level not good enough, meaning poorly sewn, had to redo everything otherwise it's fine

User icon
Dos S.
Translated review
Answer from Cuirs Guignard
Hello, We are really sorry if the product has small sewing issues, in this case, do not hesitate to contact us for a return. Please note, if you are talking about the buttons because they are always sewn on a flap and not glued to the garment like on fabric, because it is necessary to pass the thickness of the leather. Best regards ETS GUIGNARD
3 /5
★★★☆☆

Too long, it has been 7 days since my order was placed and when calling customer service, they tell me that delivery will only be made in 1 week. So if it goes as agreed, it will have taken 15 hours to get a jacket, while on other orders it arrives 2 days later

User icon
Client
Translated review
Answer from Cuirs Guignard
Hello, We have just become aware of your message and are really sorry, we thought you had paid attention to the delivery time. It is clearly stated on the ordered product that it is delivered within 10 working days, the deadline will be respected! Best regards, ETS GUIGNARD
3 /5
★★★☆☆

Delivery times quite long, relatively high shipping costs, return for exchange at your expense, but the product corresponds to its description.

User icon
Client
Translated review
3 /5
★★★☆☆

Order delivered in 2 parts since the second product was delivered if it's ok 3 to 5 weeks after order (non-discounted product and not indicated as out of stock!!)

User icon
Depoortere J.
Translated review
Answer from Cuirs Guignard
Hello Mr. Depoortere, You indeed placed an order on our site for two items, a jacket on sale therefore in stock and a pair of Sendra boots no longer in stock in your size. We preferred to proceed with two shipments so as not to make you wait too long and thus receive your jacket as quickly as possible. For the boots, as indicated on the site, the shipping time is 4 to 6 weeks on average. We informed you by email of the shipment of the jacket first and that the boots were in production and would be sent later. We thought you had noticed this point that we highlight on the product sheet and in the cart before payment validation, to avoid this kind of dissatisfaction. Best regards ETS GUIGNARD
3 /5
★★★☆☆

The jacket is of good quality, nothing to say about the leather, but very poorly sized for a 6XL. I already have 2 quality leathers of this size, bought elsewhere, and these 6XL are much larger and more comfortable to wear.

User icon
Kowolik J.
Translated review
Answer from Cuirs Guignard
Hello, We have just read your message, indeed, this product does not fit very large compared to other straighter or looser shapes. This jacket may be a bit too tight in the armhole despite its 6XL size, as it remains fitted to the body. If you find it too small, please do not hesitate to contact us for an exchange or a refund, have a good day!
3 /5
★★★☆☆

Too long for delivery. When I ordered, it was not indicated before adding to the cart that the delay was 3 weeks, otherwise I would not have validated my order. I find that not great, that's all.

User icon
Client
Translated review
Answer from Cuirs Guignard
Hello, You ordered a pair of Mayura boots on 10/01 in the afternoon. As noted on the product sheet, we do not have them in stock, it takes 15 days to 3 weeks as they come from Spain. Your package is scheduled to depart Monday morning, which is just 10 days after placing the order, so you will receive them by the middle of next week, faster than the announced delay. We thought you had noticed this point which is clearly displayed on the site to avoid disappointing our customers regarding the delay. We hope the product will suit you, Best regards, ETS GUIGNARD
2 /5
★★☆☆☆

The pants are beautiful and the material is very nice, but 0 durability: Worn for just one evening and the seams at the knees have given way. Very fragile finish, therefore.

User icon
Client
Translated review
Answer from Cuirs Guignard
Hello, We learn about your little issue through this message, why didn't you contact us to inform us? We are really sorry because we have no issues with these pants that we have been selling for many years. You can contact us for a return and a complete verification of the product, don't hesitate!!! Best regards
3 /5
★★★☆☆

The product meets expectations. There should be more pickup points: too far to go get it.

User icon
Client
Translated review
Answer from Cuirs Guignard
Hello, Thank you very much for your little message, we are pleased that the product meets your expectations. Regarding the pickup points, unfortunately, it is not our responsibility, we can always pass it on to the post office! Best regards
3 /5
★★★☆☆

Very nice boots, as per the displayed model but had to take them to the cobbler to soften the leather, so stiff that it's impossible to put them on.

User icon
Client
Translated review
Answer from Cuirs Guignard
Hello, If the size is too tight, do not hesitate to send them back to us for an exchange. As you know, the boots are quite stiff at first, they will soften and stretch when worn. Best regards ETS GUIGNARD
3 /5
★★★☆☆

Very good product. Beautiful leather, well packaged. However, the color in the photos is not the same in reality. In the photos, with the light, I was buying a CAMEL leather bag while it is actually shiny brown.

User icon
Client
Translated review
Answer from Cuirs Guignard
Hello, We are really sorry for this little issue, we try as much as possible to have unretouched photos to be as close as possible to the truth. We sometimes have small nuances with reflections, flash, etc., involuntary, moreover, we sometimes have differences in rendering from one skin to another in the same model. Best regards
3 /5
★★★☆☆

The jacket is of good quality but is not very well sized.

User icon
Furno
Translated review
3 /5
★★★☆☆

If nothing can be reproached regarding the shipping and packaging, on the other hand, it is quite different for the received garment: Three-quarter leather men's down jacket "101086" from the brand "DAYTONA", having ordered size 3XL after a phone exchange regarding my size, it turned out that I could not wear this item, the sleeves being way too tight?! Too bad because overall the garment exuded quality. No issues regarding the refund. HC

User icon
Henri
Translated review
2 /5
★★☆☆☆

Delivery too long. I am responding to the survey even though I have not yet received my order placed 10 days ago. At a time when most orders are honored within 48 hours, I find this delay becomes abnormal.

User icon
Sand
Translated review
Answer from Cuirs Guignard
Hello, We have just received your message. We are very surprised because we have no delay in sending your package. As specified on the site, the shipping time varies according to the products (ranging from 48 hours to 10 working days for clothing and 15 days to 1 month for non-stock cowboy boots). We inform our customers on each product sheet to avoid surprises regarding the delay and thus disappointment. On the product you ordered, it is clearly noted shipped within 10 working days, you placed the order on the night from Thursday to last Friday, the order has therefore been taken into account since Friday, which is 6 working days. We are a small structure and try to manage our orders and packages as best as possible while respecting the indicated deadlines and we try to do our best to satisfy our customers. We apologize if this delay seems abnormal to you and take your comment into account. Best regards, ETS GUIGNARD
3 /5
★★★☆☆

The leather is of excellent quality, however the zippers are poorly made (on the first use of the right sleeve, I ended up with it in my hand I tried to repair it myself but it broke. So it's dead for customer service, I'll see how I will manage). Otherwise the delivery service is quite long but it's understandable since some products are made to order. I think it's a very good site, I just had bad luck and that unfortunately happens

User icon
Hyperion212
Translated review
Answer from Cuirs Guignard
Hello, We take your message into account, we apologize for this small inconvenience and please do not hesitate to contact us for customer service. We will be able to change the zipper and send you the jacket as soon as possible, don't worry, it's not your fault, the zipper shouldn't come loose so quickly. Please remember to contact us by email or by phone. Best regards
3 /5
★★★☆☆

Unfortunately the item was too large at the sleeves. I have to return it and the shipping costs are at my expense... very bad point compared to other e-commerce sites.

User icon
Christelle
Translated review
Answer from Cuirs Guignard
Hello, If the item is too large at the sleeves, it is quite possible to alter it, moreover, alterations are free! If needed, please do not hesitate to contact us by email or by phone 05 49 81 46 94. As for returns, unfortunately we indicate it on our site, indeed, return shipping costs are the responsibility of the customer. Best regards
3 /5
★★★☆☆

Beautiful leather and quality, the only negative point of the order is the delivery, order made on the 17th sent on the 22nd received on the 25th but no email or SMS to inform that the package had arrived at the relay point, I ended up calling the relay point who told me that my package was indeed available and yet on the package tracking it was still in the mail center 14 while the package had arrived for 2 days. At the price of jackets, delivery could be free or of better quality by going through Chronopost and not Colissimo.

User icon
Client
Translated review
Answer from Cuirs Guignard
Hello, You indeed placed your order on the 17th, we shipped it on the 22nd and we sent you an email on your order tracking to inform you of the shipment and also to provide you with the tracking number. You can thus follow the progress of your package day by day from this link. However, it happens that emails arrive in your spam or that the email address is incorrect and unfortunately we cannot know. Moreover, you must necessarily receive an SMS or an email from the post office notifying you of the deposit at the relay point, it is strange that you received nothing. We are really sorry for this mishap and are happy that the leather suits you. Best regards. ETS GUIGNARD
2 /5
★★☆☆☆

BAD CUT AT THE SIZE LEVEL, goes lower in front than behind, super weird.

User icon
Client
Translated review
Answer from Cuirs Guignard
Hello, We are really sorry that the product does not suit you, in this case, why not let us know via the site or directly at one of our stores? We could then see together what does not suit you in this jacket and offer you an exchange with another cut or a refund. Best regards, ETS GUIGNARD
3 /5
★★★☆☆

Very beautiful product. You are very responsive to the questions I could ask you by email. I received it on time for my husband. The only small downside is that I expected to receive the jacket in a cover to protect it in addition to the bag. But otherwise, I recommend you 100%.

User icon
Emilie
Translated review
Answer from Cuirs Guignard
Hello, Thank you very much for your message, we want to clarify that we do not provide covers, we are not in favor of that. Leather garments should not be put under covers, they must absolutely breathe, do not enclose them. Best regards, ETS GUIGNARD
2 /5
★★☆☆☆

Presentation photos of the ordered item are misleading. This experience with Cuirs Guignard is the first and the last.

User icon
Client
Translated review
Answer from Cuirs Guignard
Hello Sir, We are truly sorry if the product does not meet your expectations and regret to learn this through this means. As you know, you can completely cancel your order and return the garment for a refund. We try to have very realistic photos of our products with the minimum of corrections, retouching possible to be as close to reality as possible. We have already sold this jacket several times without ever having any disappointment from our customers regarding the visuals. You can completely return it for a refund or exchange by contacting our customer service. We are at your disposal by email or at 05 49 81 46 94. Best regards, ETS GUIGNARD
3 /5
★★★☆☆

The jacket in size M is way too small and in L way too big.. However, the salespeople are very available and kind.

User icon
Boulanger
Translated review
3 /5
★★★☆☆

The return shipping costs are not great. I will not recommend.

User icon
Daniela
Translated review
Answer from Cuirs Guignard
Hello, We are really sorry if the product does not fit, this little Oakwood perfecto is one of the flagship pieces of the collection. We inform our customers very clearly on our site that return shipping costs are at their expense, it is noted in the general sales conditions and in the explanation on product returns. But we specify, however, that if you return the order for cancellation, we refund the product and also the shipping costs of 12 € charged at shipment, so you only have the return costs incurred and not the shipping and return. Best regards.
3 /5
★★★☆☆

Ordered Daytona Collins dark cognac leather jacket, delivery quite fast despite the weekend and the holiday. Jacket, beautiful leather quite thick, nice color. 1.80m 74kg size XL just right. Zipper unstitched by 2 cm at the bottom right, sewn back by me by hand with a good needle a solid thread, and a pliers, too bad! It was the last one!!

User icon
Patrick G.
Translated review
Answer from Cuirs Guignard
Fast and careful shipping. The jacket is really as shown in the photo. Very nice quality. Thank you
3 /5
★★★☆☆

Order processing and delivery = excellent. The images on the site are misleading: color distorted. A bit disappointed with the item.

User icon
Jacques P.
Translated review
Answer from Cuirs Guignard
Hello, We processed your order on the same day of purchase and delivery was made within 48 hours. We try to do our best regarding our visuals, we do not want to alter the colors, precisely to avoid misleading the customer. However, it is not always easy depending on the resolutions of screens, PC, tablet, smartphone, etc. to have an exact rendering. However, regarding your Briana handbag, the blue color with a glittery aspect is really very close to the photo on the site. Do not hesitate to return the product if it does not meet expectations for order cancellation and a refund. Best regards.
3 /5
★★★☆☆

Good and fast but a bit small in size

User icon
Guedj G.
Translated review
2 /5
★★☆☆☆

Size very small, disappointing color

User icon
Pilet
Translated review
Answer from Cuirs Guignard
Hello, We are really sorry if the product does not suit you, it is one of the flagship products of the site. Please know that you can absolutely return your garment for an exchange or a refund. Best regards. ETS GUIGNARD
2 /5
★★☆☆☆

Product does not quite meet my expectations. The black leather color ordered is brown. Actual dimensions are smaller than those advertised in the catalog. But I will keep this product nonetheless.

User icon
Client
Translated review
Answer from Cuirs Guignard
Hello, We are really sorry for this color error, we can definitely send you the brown bag as soon as possible. As for the dimensions, we have just checked again, they correspond to within half a cm. We still hope that your leather bag satisfies you as best as possible, we wish you a happy new year!!! See you very soon, the Cuirs Guignard team
3 /5
★★★☆☆

I can only judge the shipment since the leather is a Christmas gift and I haven't unwrapped it, a gift package would have been welcome

User icon
Chaput
Translated review