9.6/10
★★★★★
based on 10034 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆

Quality product but imperfections in the fur regarding the maintenance of the hairs and their fluidity (unsightly scattered tips causing rebellious spikes)

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Patrick B.
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3 /5
★★★☆☆

Good quality products. Serious site. However, the clothing sizes are very large. Take one size smaller than usual.

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Philippe N.
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Answer from Cuirs Guignard
Hello, Our items generally run small, it may depend on the models and the cut. We provide our customers with a size guide on our site and ask for measurements with each purchase to guide our customers. In any case, our customer service remains available to assist you in choosing the right size. Do not hesitate to contact us if needed. See you soon, Les Cuirs Guignard
3 /5
★★★☆☆

Phone advice very good, very fast delivery. But I received a jacket that does not quite have the same appearance (quality of leather) as in the photos on the site and whose label was cut off, which looks a bit dubious, especially for a gift. No indication of material. I am therefore a bit disappointed.

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Marion
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Answer from Cuirs Guignard
Hello, The label of the garment was cut off because the sale price appeared just below and since it is a gift we thought it was better to remove it. Regarding the composition of the garment, a label is attached inside on the lining. We hope that the item will suit the person to whom you will give it and we wish you a very happy end of year celebrations. In any case, do not hesitate to contact our customer service who can answer your questions. See you soon, Cuirs Guignard
3 /5
★★★☆☆

I am disappointed with Guignard leathers because I recently bought cowboy boots in size 43, it was the last pair in that size, so there was a discount but for me they were not new (the brand inscription on the soles was partially erased) hence my deduction.

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Pyouen
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Answer from Cuirs Guignard
Hello, We assure you that the boots shipped are indeed new. The scratches present under the soles were certainly made during fitting in the store, but under no circumstances do we sell second-hand boots. Please feel free to contact our customer service if needed. Have a nice day and see you very soon, Les Cuirs Guignard.
3 /5
★★★☆☆

Very nice coat, but at 449€ and losing buttons after a week, it's not great. Do we have to find a seamstress to redo them all?

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Dusollier P.
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Answer from Cuirs Guignard
Hello, We are really sorry for this inconvenience, we have a customer service and our own seamstresses. We can certainly take care of this type of repair. See you soon Cuirs Guignard
3 /5
★★★☆☆

Nice product but arrived with several very visible scratches on the leather. I was offered a refund. I kept it anyway because I really like its cut and original color but I am disappointed with its condition upon receipt...

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Sandra D.
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Answer from Cuirs Guignard
Hello We had indeed specified that the product had a vintage look and had more noticeable marks on the leather than on a smooth finish. As already proposed, we can issue you a refund if the product is not suitable. See you soon The Cuirs Guignard
3 /5
★★★☆☆

Home delivery when it was requested to be delivered to a relay point. Otherwise, nothing to complain about for the rest.

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Client
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Answer from Cuirs Guignard
Hello, Our delivery service would like to apologize for this inconvenience, indeed after verification we have confirmed your request for delivery to a parcel relay. The main thing is that you have received your order and that your new jacket satisfies you. See you soon, Les Cuirs Guignard
3 /5
★★★☆☆

The coat is perfect. However, there was a color mistake, I ordered a brown one and received a black one. Since the return is at my expense, I will keep it: too bad

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Coudrier
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Answer from Cuirs Guignard
Hello, It is true that we can barely see the difference between the black and dark brown you ordered, and we assure you that you received the brown color. If the product does not suit you, do not keep it reluctantly, please contact our customer service at 05 49 81 46 94. See you soon, The Cuirs Guignard team
3 /5
★★★☆☆

The delivery is very fast, the item conforms to the order except for the fact that it had no label on size, material, or cleaning.... we are not used to this and it's a shame because it raises doubts about quality, origin, and whether the product is new.

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Marie
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3 /5
★★★☆☆

Good contact, with exchange of information. Unfortunately, in the photo, the jacket did not appear with a "worn" look that I do not like. I am returning the jacket for this reason and because the size is too tight. I hope the new one I chose will satisfy me to the maximum!

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Michèle
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3 /5
★★★☆☆

I received the jacket in record time. However, it is too small for me. I followed the advice of Cuirs Guignard who told me to choose size L. I am very disappointed.

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Un C.
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Answer from Cuirs Guignard
Hello, We advise you to contact us by phone to discuss the exchange procedures together. We will cover the return shipping costs since it was a wrong size choice on our part. See you soon, Les Cuirs Guignard
2 /5
★★☆☆☆

The appearance of the jacket is okay. However, I expected a real tailored perfecto in thick leather. The thin layer of leather sewn onto a quilted lining, for me, is not a Perfecto. I ride a motorcycle, so it won't last long. However, I stand by my purchase that I made online....

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Danielle
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Answer from Cuirs Guignard
Hello, Indeed as indicated on the product sheet of our website it is a Schott perfecto in lamb leather, so fine and supple leather. This jacket is unfortunately not intended for motorcycle riding. See you soon, Les Cuirs Guignard
3 /5
★★★☆☆

The customer is not informed about the progress of their order on their account... this is a weak point... Package not received yet.

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Ronan L.
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2 /5
★★☆☆☆

The same jacket 80€ cheaper with free shipping at Cuir City (249€ against 329+12 !!!!

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Joel
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Answer from Cuirs Guignard
Hello, During the sales period, each merchant applies the discounts they wish based on their stock and commercial policy. Moreover, the item ordered on our site is a model from our brand Cuirs Guignard (difficult to compare if it is indeed the same model). If the item ordered on our site does not meet your expectations, we can certainly issue a refund for your order. We are at your disposal at 05 49 81 46 94. The Cuirs Guignard team
2 /5
★★☆☆☆

Size much too large M (corresponds to an L -XL) leather much too thin (whereas this was sent for a semi-rigid leather) return at our expense by tracked mail with value so 15 euros disappointed

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Sof82
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Answer from Cuirs Guignard
Hello, Our customer service is at your disposal to make an exchange or refund for your item. Regarding the size, we are surprised by your comment as we generally do not size too large, the best way being to call us at 05 49 81 46 94 so that our team can advise you best based on your measurements. See you soon The Cuirs Guignard team
3 /5
★★★☆☆

Very fast delivery...but no warranty on the product!

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Pc
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2 /5
★★☆☆☆

I would read it very very very very long........

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Client
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Answer from Cuirs Guignard
Hello, The delivery times are clearly indicated on each product, the majority of our packages are shipped within 2 / 3 days maximum except for specific orders such as boots or skins returned for custom manufacturing. You should quickly hear from us regarding the shipment of your order, do not hesitate to contact our customer service at 05 49 81 46 94 or by email [email protected]. See you soon The Cuirs Guignard team
2 /5
★★☆☆☆

I ordered a beautiful quality leather and many people comment on it. BUT I did not have the opportunity to enjoy a 50 € discount on the item a few days after my order!!! Too bad for a new customer who was about to order a pair of boots .....

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Barbieux
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Answer from Cuirs Guignard
Hello, We are sorry but during sales, many of our products have more or less significant promotions depending on stock status, size choices, etc. By contacting our customer service we could have informed you if the product was going to have a discount. For your pair of boots, you may find a promotional item that will meet your expectations, and do not hesitate to contact us. The Cuirs Guignard team
3 /5
★★★☆☆

The leather is of good quality. The boots are comfortable. The only downside is that they don't really match the photo which presents them with a rounded toe. The ones I received have a pointed toe that is a bit too long. For a cowboy style, I recommend them.

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Florence
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3 /5
★★★☆☆

I bought a pair of shoes that I couldn't see photos of like the other shoes presented and I find that the delivery date is not precise enough (too large a margin).

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Boicoulin H.
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3 /5
★★★☆☆

Impossible to give an opinion, 2nd reminder for evaluation. item not received. it's too early!

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Client
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3 /5
★★★☆☆

My down jacket is losing all its feathers, is that normal???

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Tuzola
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Answer from Cuirs Guignard
Hello, it's completely normal at the beginning, down jackets always lose a bit of feathers and volume. If it's too significant, we invite you to return the product to us for verification. We will send you a shipping voucher to your email address, so you won't have any shipping costs. We can then check your problem and make an exchange. Looking forward to your return. See you soon, The Cuirs Guignard team
2 /5
★★☆☆☆

I must admit that I was somewhat disappointed with the quality and the lack of pockets.

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Maugis Y.
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Answer from Cuirs Guignard
Mr. Maugis, On bomber cuts there are no more pockets, it's the model that requires that, there is no lining to integrate inner pockets since it is wool. If the product does not meet your expectations, you can return it and we will quickly process a refund. You can contact our customer service at 05 49 81 46 94. The Cuirs Guignard team.
2 /5
★★☆☆☆

Hello, I would like to know when I will receive my order already paid for since December 5th because it's a Christmas gift! No possibility, neither by phone nor by email. On the account Order in progress!!!! And a delay that can range from 15 days to a month! Otherwise, regarding the quality of the merchandise, I hope the satisfaction will be 5 stars!

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Client
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Answer from Cuirs Guignard
Hello, The order is indeed in progress, we are doing everything possible to deliver it to you as quickly as possible. The production of the boots has started upon ordering, hence the delay of 2 to 4 weeks. We are always reachable by email and by phone, we will respond quickly. The Cuirs Guignard team
2 /5
★★☆☆☆

First order wrong size delivery

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Lacoste
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Answer from Cuirs Guignard
Hello, We are really sorry for the size error, we really thought that the size chosen by our advisors would suit you, we have also covered the return shipping costs and will send your package back immediately with a new size. Hoping that this new shipment meets your expectations. See you soon on our site. Les Cuirs Guignard
3 /5
★★★☆☆

It is a pity that returns are not covered.

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Client B.
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3 /5
★★★☆☆

I wish to improve the shipping time thank you I am happy to place the order with us

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Madi C.
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2 /5
★★☆☆☆

Paid return. Customer service unreachable.. No conflict, but it's unbearable to spend time on the phone to get a response.

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Do
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Answer from Cuirs Guignard
Hello, Our customer service is at your disposal to make an exchange and a refund. In conclusion of our last phone conversation, we proposed to take care of the return because you noticed a defect on the received item. Since then, we have not heard from you. You can contact us by email or phone at 05 49 81 46 94 from 9:30 am to 12 pm and 2 pm to 7 pm from Monday to Saturday. Best regards, Les Cuirs Guignard
2 /5
★★☆☆☆

No or very little information on the tracking of the purchased item even after 10 days of purchase "delivery between 15 days and a month" that's it, point bar as far as the payment facility is very good, it's one of the reasons that allowed me to take the plunge with the correct range choice, maybe an additional remark regarding the possibility of half sizes on the most sold sizes but that remains to be seen at the boot release.....

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Boris M.
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Answer from Cuirs Guignard
Mr. Mazalto, we have taken your comment into account and are truly sorry for not having given you more information during the 8 days of waiting. As indicated on our site and in the order confirmation emails, our store was closed from July 17 to August 9 inclusive. Our service processed your order immediately upon our return, which was 9 days after your order while we indicate a 15-day delay. We hope that the received boots meet your expectations. See you soon, Cuirs Guignard
3 /5
★★★☆☆

I am returning it because it does not suit me, sleeves too short, not enough fitted.

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Gisele M.
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3 /5
★★★☆☆

Delivery time too long.

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Marie-noelle L.
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Answer from Cuirs Guignard
Mrs. Lechner, Our team did its best to ship your package within 4 days after receiving your order (Our site indicates delivery within 10 days for your item). The order was placed over a weekend and shipped on Friday 6/05 (after Ascension), so it is possible that delivery times were longer than usual. Hoping that the item received meets your expectations. Best regards, The Cuirs Guignard team
3 /5
★★★☆☆

I received the leather jacket very quickly, but the package was in the name of the collection point, which thought it was a delivery for the store. My name was nowhere to be found, so the package was opened. And there was no way for the store to register the receipt of the package. The jacket was too small in size L, while I always take this size for my husband. I requested a refund because apparently there was no XL on the site. Return shipping costs at my expense: 19.50 euros! A big miss...

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Valérie P.
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Answer from Cuirs Guignard
Hello, It is quite possible to make the exchange as we have the model in XL. Regarding your return costs, usually the costs are around 10 - 15 euros maximum. Do not hesitate to contact customer service who can provide you with advice on sizing (this model is fitted, so it can be worn in several ways) and the exchange process. Best regards, The Cuirs Guignard team
3 /5
★★★☆☆

Good product, good phone contact, but shipping too expensive and I did not receive a message when the package arrived at the collection point. I had to call myself to find out.

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François D.
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Answer from Cuirs Guignard
Mr. Douriaut, We regret that you did not receive a notification from So Colissimo (usual process). Perhaps an error in coordinates? The main thing is that the product received meets your expectations and that our customer service was able to provide answers to your questions. Have a nice day, The Cuirs Guignard team
3 /5
★★★☆☆

Good quality but poorly sized. For a unique size, it would only fit a 36 at the shoulders, it's tight for a poncho. It's a shame this wasn't specified.

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Stefany
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3 /5
★★★☆☆

Zipper that gets stuck and heavy and bulky jacket

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Bernard
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3 /5
★★★☆☆

Dark brown color and seams, in the photo it seemed lighter to me and the seams do not stand out, they are as dark as the leather. I wear size 38/40, I ordered size 40 with a sweater underneath too tight size 42 would have been more comfortable. 1 month for delivery a bit long but it was Christmas

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Catherine J.
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3 /5
★★★☆☆

Delivery a bit long

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Joachim C.
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3 /5
★★★☆☆

Good quality leather of the 3/4 jacket. Two buttons impossible to button!! Buttonholes too narrow!! Finishing needs to be checked with more attention!!

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Roselyne O.
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3 /5
★★★☆☆

Not very expensive but jackets poorly sized compared to the photos.

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Elodie J.
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3 /5
★★★☆☆

I am happy with the quality of the leather and the cut but disappointed with the size. I had given my measurements as requested on the site, unfortunately when I received the garment and tried it on, I found it was tight and I had difficulty closing the buttons.

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Françoise
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