English 
G
Rating: 5 out of 5
Fast delivery, quality jacket
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Customer reviews of Cuirs Guignard
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 286 published reviews
Summary of reviews
Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.
All reviews
S
Rating: 5 out of 5
Perfect! Fast delivery time. Product meets my expectations and goes well with the "trouser 501" purchased a few months ago. The product fits well from the first try. "Classy!" my friends say when they see me with it.
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G
Rating: 5 out of 5
Respect for delivery time and correct packaging
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S
Rating: 5 out of 5
All the jackets I ordered are very good as well as the cowboy boots.
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F
Rating: 5 out of 5
Fast shipping, easy to choose the size by adding our measurements can help to get an idea and the same for them to know if we chose well. Superb leather quality. Schott perfectos are a sure value, I do not regret my purchase.
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M
Rating: 5 out of 5
Pleasant interaction with the sales service. Very accommodating. Thank you
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C
Rating: 3 out of 5
No tracking on the order, I don't know when my package will arrive and I haven't received an order confirmation by email.
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Response from Cuirs Guignard
Hello, We have received your order and the email confirmation is automated. If you entered your email address correctly, you should have received it, and you also received your payment receipt. You also noticed on the ordered product that the delay is 15 days / 3 weeks for these boots. You will then be informed about the preparation of the package and its shipment via your email, provided that it is correct or that it hasn't gone to your spam. Best regards, ETS GUIGNARD
K
Rating: 5 out of 5
Very responsive when the item does not fit. I recommend.
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T
Rating: 5 out of 5
The leather is beautiful and fits very well.
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M
Rating: 1 out of 5
I haven't received the jacket yet.
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Response from Cuirs Guignard
Hello, We have received your review. You placed your order on 01/10/2023, as indicated on the site, there is a delay of 15 days to 3 weeks because it is a custom jacket. The jacket is currently being made in our workshop. We will notify you of the shipment of the package by email with the tracking number. Best regards.
R
Rating: 5 out of 5
Product meets my expectations: beautiful craftsmanship, well finished. Very fast delivery. I will contact you for a future purchase. Thank you. Best regards.
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U
Rating: 5 out of 5
Super quality. Really great jacket.
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C
Rating: 5 out of 5
Everything is perfect. Delivery-return-refund. Highly recommended.
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S
Rating: 5 out of 5
Fast and careful service. Very good quality soft leather for a very affordable price. This chic and elegant bag makes many envious. I simply love it!
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R
Rating: 3 out of 5
The jacket I received corresponds to what I ordered. Nothing to say about the product. However, I have a slight impression of having narrowly escaped a scam... Hence the 3 stars. After a first order, I requested to return the jacket which was too large but too short. I did everything by the book by requesting a credit note to buy another jacket. A week later, having heard nothing, I contacted Guignard to find out if the package had arrived. I was told no and asked for the tracking number. Out of honesty, I told them that I had received the wrong proof of deposit at the post office and therefore did not know the tracking number. (This prevents any traceability) A week later, I was still told that my package had not arrived. Probably lost by the post office... I then turned to the post office without much hope since the condition for any coverage by the package insurance is to have the proof of deposit. After numerous attempts with different representatives and the support of the lady at the counter, the post office managed to find the number in question. And there, surprise: The package had arrived at Guignard a week ago... I then contacted Guignard by email to let them know that the post office confirmed the delivery. And there, within a minute, they replied that yes, indeed, the package had arrived and that they would issue me the credit note... Without explanations, without apologies... Guignard is not an Amazon depot, I doubt that a package of this size could go unnoticed when it arrives at their store. Maybe I'm wrong and I just happened to deal with the laziest person in this country, to the point that they didn't even have the strength to turn their head to see the package placed next to their desk... I am willing to be convinced by a sensible explanation. UPDATE I am modifying the end of my review because I just received a response and as I said: I am willing to be convinced... I also corrected the 2 weeks to 1 week. However, I still leave the 3 stars because in the end, you prefer to imply that I am the dishonest one rather than simply admitting that for the buyer (me) it is necessarily suspicious... It is still a substantial amount and precisely the week of Christmas...
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Response from Cuirs Guignard
Hello, We thank you for your review on the product. Just a bit, or even very disappointed, by your remarks, scammer, lazy... Your comment is still very harsh and unjustified. You made a purchase on our site on 12/10/22, for two items, which you received on 12/14/22. You informed us of a return for a credit note for one of the two products, the package was delivered to the store on Saturday 12/17/22, however, we are a boutique and return packages are not processed on Saturdays. The return was only handled the following Monday, 12/19. You contacted us by email on 12/21 to find out if we had received the return package, a colleague replied no, on this point we agree he did not search correctly because the package was indeed received, but the week of Christmas is not the calmest week for purchases and returns, customers want all their packages before the 24th. We do not necessarily process returns as quickly as other weeks and we are truly sorry. As you noted so well, we are not Amazon and do our best to manage as best as we can. We processed your credit note on 12/23, you placed your new order the same day. So when you note that we kept the jacket for more than 2 weeks without giving you news, it is still more than exaggerated because we only had it in hand on Monday 12/19 and processed your credit note on 12/23, which is within 4 days!!! We would never have intentionally forgotten your package as you noted and even less steal from you to make a Christmas bonus... Such remarks are more than misplaced and harm our brand and our staff.
A
Rating: 4 out of 5
The quality despite the color error, apart from that very good.
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F
Rating: 5 out of 5
Everything perfect... The price, the information about sizes on the website, the purchasing process, the super fast shipping and the item received in perfect condition.
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L
Rating: 5 out of 5
Great leather jacket, very fast delivery. Excellent seller.
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A
Rating: 5 out of 5
Good evening! The product corresponds perfectly to the description of very good quality, however, you need to take your waist and chest measurements provided on the site carefully. Good reception.
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M
Rating: 5 out of 5
Bought a Schott perfecto, perfect, top delivery, I am very satisfied.
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N
Rating: 4 out of 5
A bit too tight otherwise the model is good, the color perfect, the XXL remains small.
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S
Rating: 5 out of 5
3rd purchase in 5 years. Always interesting prices. Very good packaging of the packages.
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C
Rating: 5 out of 5
Order compliant. Time between order and receipt is 1 week. The quality is as expected.
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M
Rating: 5 out of 5
Very serious, quality, super impeccable deadlines.
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B
Rating: 5 out of 5
Daytona jacket, fast shipping and within the allotted time. Top quality. I recommend.
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M
Rating: 5 out of 5
Second experience that confirms the excellent previous experience. Wide assortment of items and reasonably good prices. It is now a reference for leather purchases!
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F
Rating: 5 out of 5
2 purchases. Complete satisfaction both with the products of course and also with the speed of shipping, up-to-date stocks and useful phone advice. Deserves 4 stars.
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G
Rating: 5 out of 5
4 different purchases. Good quality leather. Fast delivery.
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A
Rating: 5 out of 5
Perfect purchase. Rose Garden jacket very very beautiful and of very good quality. Color as in the photo. I would recommend on this site without any problem. Thank you.
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Z
Rating: 5 out of 5
This seller is my favorite.Fantastic leather jackets,excellent service and fast shipping.I would recommend this seller to anyone.
C
Rating: 5 out of 5
Excellent, nothing to say.
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R
Rating: 5 out of 5
I am satisfied with the jacket I bought, very good contact with customer service and super responsiveness on their part.
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D
Rating: 5 out of 5
Reactivity, adaptability during my Christmas order! Delivery was compliant and fast: I recommend!
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M
Rating: 5 out of 5
very good house to recommend good products
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C
Rating: 4 out of 5
The color is great, I would have preferred it with a zipper on the side
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D
Rating: 5 out of 5
Great satisfaction regarding the delivery time, the responsiveness to answer questions, and especially the quality of the received product and its packaging (Beautiful lambskin jacket). Bravo to you, I highly recommend Cuirs Guignard
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S
Rating: 5 out of 5
Schott sheepskin ordered on January 3 and received on January 10 in record time considering the holidays. Excellent quality at advantageous prices compared to the same product seen in Italy. A serious and reliable store to recommend to everyone. Truly satisfied.
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F
Rating: 5 out of 5
Everything went very well, thank you
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T
Rating: 5 out of 5
Catalogue intuitif avec richesse des photos
Y
Rating: 5 out of 5
Consultation and choice on the site easy, secure order and payment, ultra-fast delivery time, and excellent quality of the leather and finishes of the received jacket. I am delighted with this purchase
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