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M
Rating: 5 out of 5
Very effective products that accompany us in our daily lives.
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Customer reviews of Cura naturale
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 2 193 published reviews
Summary of reviews
Cura naturale consistently delivers on product quality and effectiveness, with many reviews highlighting real results, exceptional scents, and strong performance across a wide range of items for horses and other uses. Customers praise fast, careful delivery and well-packaged orders, noting quick shipping and reliable packaging that protects products. The store distinguishes itself with helpful, prompt customer service and valuable advice, creating a dependable shopping experience. Repeated mentions of long-time satisfaction and loyalty reinforce the store’s reliability and high standards in both products and service.
All reviews
P
Rating: 5 out of 5
Excellent
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L
Rating: 5 out of 5
I have been using it for several months now on my mare who has skin issues and she scratches ... Used as a basic treatment 2/3 times a week, no more problems!!
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Q
Rating: 3 out of 5
Delays even though I understand. Smells rancid on 1 of the 2 massage bottles. As for the spray, my dog avoids it like the plague... and the ticks don't avoid it!
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Response from Cura naturale
Hello,
Thank you for your feedback, and I am truly sorry to hear about this bad experience with this order. Several points deserve serious attention.
Regarding the scent of the Joint Comfort Oil, a rancid smell is not normal and does not correspond to what we expect from our products. This is likely a defect with this specific bottle that we absolutely need to be informed about so we can address the issue. Could you please write to us at [email protected] including your order number and a description of the problem? The team will handle the replacement and will escalate it to the workshop to check the concerned batch.
Regarding the Repellent spray that your dog avoids, this is genuine feedback we hear. Some dogs are indeed more sensitive to the smells of repellent solutions. A tip that works well in this case: spray into the palm of your hand and then apply directly to the coat, which helps avoid the noise of the spray that can be disturbing and allows for better control of the application area. For hard-to-reach areas and areas where ticks attach (ears, around the eyes, inner thighs, base of the tail), the Repellent Oil applied specifically may be more relevant, as it is gentler to apply than a spray.
Regarding effectiveness against ticks, several factors can play a role: parasitic pressure in the area, frequency of application, application areas. Protection with our products requires consistency and a comprehensive approach, and it is not suitable for all intense parasitic pressures. Please feel free to get back to me with more details about your dog's environment and the frequency of application, and I can guide you more precisely.
Regarding the delays, I completely understand your frustration and thank you for your patience.
Have a nice day.
Thank you for your feedback, and I am truly sorry to hear about this bad experience with this order. Several points deserve serious attention.
Regarding the scent of the Joint Comfort Oil, a rancid smell is not normal and does not correspond to what we expect from our products. This is likely a defect with this specific bottle that we absolutely need to be informed about so we can address the issue. Could you please write to us at [email protected] including your order number and a description of the problem? The team will handle the replacement and will escalate it to the workshop to check the concerned batch.
Regarding the Repellent spray that your dog avoids, this is genuine feedback we hear. Some dogs are indeed more sensitive to the smells of repellent solutions. A tip that works well in this case: spray into the palm of your hand and then apply directly to the coat, which helps avoid the noise of the spray that can be disturbing and allows for better control of the application area. For hard-to-reach areas and areas where ticks attach (ears, around the eyes, inner thighs, base of the tail), the Repellent Oil applied specifically may be more relevant, as it is gentler to apply than a spray.
Regarding effectiveness against ticks, several factors can play a role: parasitic pressure in the area, frequency of application, application areas. Protection with our products requires consistency and a comprehensive approach, and it is not suitable for all intense parasitic pressures. Please feel free to get back to me with more details about your dog's environment and the frequency of application, and I can guide you more precisely.
Regarding the delays, I completely understand your frustration and thank you for your patience.
Have a nice day.
A
Rating: 5 out of 5
Product of very good quality. I recommend
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M
Rating: 5 out of 5
perfect, fast, safe, very good products. I order regularly.
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E
Rating: 5 out of 5
Quality speed efficiency
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N
Rating: 5 out of 5
Perfect as always. Top products. Scent. Very careful packaging.
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A
Rating: 5 out of 5
I had placed a first order that took a long time to be shipped, but this is my second order that was shipped super quickly! Thank you very much
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R
Rating: 5 out of 5
Product packaged with care and very effective. Bought on the advice of a member of the Cura Naturale team and very satisfied
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V
Rating: 5 out of 5
I love cura naturale products, they are perfect for my two little ones
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E
Rating: 5 out of 5
Super products. Very well packaged
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N
Rating: 5 out of 5
Quality and natural product. I only use products from this brand
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N
Rating: 5 out of 5
As usual, the products are perfect and the delivery is super fast!
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C
Rating: 1 out of 5
E-commerce not great, lack of information, no communication
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Response from Cura naturale
Hello,
Thank you for this feedback, even critical it is valuable for us to help improve.
Can you tell us a bit more about what you specifically felt was missing? Product information, order tracking, responsiveness, post-purchase communication... This helps us identify the areas to prioritize for improvement. You can write to us at [email protected], your feedback will be carefully read by the team.
Have a nice day
Thank you for this feedback, even critical it is valuable for us to help improve.
Can you tell us a bit more about what you specifically felt was missing? Product information, order tracking, responsiveness, post-purchase communication... This helps us identify the areas to prioritize for improvement. You can write to us at [email protected], your feedback will be carefully read by the team.
Have a nice day
B
Rating: 5 out of 5
Top-notch
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O
Rating: 2 out of 5
Delivery times are way too long
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Response from Cura naturale
Hello,
I understand, these delays do not meet our standard and it is legitimately frustrating.
Our workshop is going through a growth period, amplified by the success of our latest seasonal editions, which temporarily extends our usual delays. Our promise remains to ship any order placed before 1 PM on a business day the same day, and it is precisely to keep this promise that we are adjusting the team at the moment. A new person joined us last week and is currently in training, the normal pace will be regained very soon.
To check the status of your order precisely, write to [email protected] with your order number, the team will respond quickly.
Have a nice day
I understand, these delays do not meet our standard and it is legitimately frustrating.
Our workshop is going through a growth period, amplified by the success of our latest seasonal editions, which temporarily extends our usual delays. Our promise remains to ship any order placed before 1 PM on a business day the same day, and it is precisely to keep this promise that we are adjusting the team at the moment. A new person joined us last week and is currently in training, the normal pace will be regained very soon.
To check the status of your order precisely, write to [email protected] with your order number, the team will respond quickly.
Have a nice day
A
Rating: 5 out of 5
First trials It seems effective Easy to apply
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L
Rating: 5 out of 5
Very fast shipping, well-packaged parcel, effective products with a pleasant smell
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S
Rating: 5 out of 5
I am always satisfied with Cura Naturale products, just a small downside this time, the delivery was very long
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F
Rating: 5 out of 5
Always very happy with the products you provide us. A very wide range and good quality.
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L
Rating: 5 out of 5
Very good effective product
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C
Rating: 4 out of 5
Good evening, I am furious about the delivery my package was delivered 20km from my home, I contacted Mondial Relay to have it delivered to the lockers originally planned, I have been waiting for my product since the order on 10/04 I had to buy a product elsewhere in the meantime.
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A
Rating: 5 out of 5
Very good product for the pasterns of my Friesian, he was constantly hitting his hindquarters on the ground due to itching and after applying the product everything was resolved. Congratulations on the effectiveness of your products! I will order an insect repellent from you soon! Best regards
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L
Rating: 5 out of 5
Nothing to say
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C
Rating: 5 out of 5
Always satisfied with the product. Too bad the shipping times were delayed.
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N
Rating: 5 out of 5
Superb products and very well packaged to avoid damage .. nice discovery and percent thanks to news
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A
Rating: 5 out of 5
Honestly, I am really impressed by this supplement! My mare had developed quite a few bumps due to a drop in immunity, and it was really starting to worry me... So I decided to try this supplement, and honestly, I didn't expect such a result. In just under a month, everything completely disappeared. The skin has become clear again, no more bumps, and especially without needing to multiply the treatments on the side. I found it super effective and especially very quick. What I also appreciated is the ease of use and the fact that it integrates easily into the daily routine.
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M
Rating: 5 out of 5
Super
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M
Rating: 1 out of 5
Very disappointed, I opted for express delivery and paid... And a week later still no delivery
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Response from Cura naturale
Hello, thank you for your feedback, and we completely understand your disappointment. Choosing an express delivery option and not having it respected is legitimately frustrating, this point deserves us to look at your case in detail.
Write to us at [email protected] with your order number, the customer service team will review your situation individually to understand what happened and find the right solution with you.
Have a nice day
Write to us at [email protected] with your order number, the customer service team will review your situation individually to understand what happened and find the right solution with you.
Have a nice day
F
Rating: 5 out of 5
Always fast and careful shipping! Too bad the products are often victims of their success
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V
Rating: 5 out of 5
Super products and an order always very well packaged. The scents of the detanglers are incredible.
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M
Rating: 5 out of 5
Fast reception. Products conform to specifications and are of good quality.
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S
Rating: 5 out of 5
Very good products, delivery not very fast.
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V
Rating: 5 out of 5
Extended shipping time announced on the site. Super responsive customer service. Product is great so far!
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C
Rating: 5 out of 5
In terms of speed and packaging quality, I am very satisfied, now I am testing the products :)
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F
Rating: 5 out of 5
Good quality of response and advice to help with product choices. The products seem to be of good quality. We are starting treatment for sarcoids :) To be followed for results!
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S
Rating: 3 out of 5
Quality product. Delivery times too long
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Response from Cura naturale
Hello,
Thank you for your feedback and for your trust in our products, it really means a lot to us!
Regarding the delays, we are sincerely sorry. An information banner was indeed displayed on our site to warn our customers about the extended delays. We have gone through an exceptional growth period that we did not anticipate at this scale, amplified by the success of our seasonal editions and our promotional offer. Behind each order, there is a small passionate team that formulates, produces, and ships itself, without intermediaries. This proximity is our strength, but it has its limits when growth accelerates faster than we anticipated. We cannot predict success. We can only do our best to adapt, and that is exactly what we are doing. Our new recruit has just joined the workshop and our entire team is mobilizing every day to restore our usual shipping times as quickly as possible.
We hope to offer you a much better delivery experience on your next order.
Have a nice day.
Thank you for your feedback and for your trust in our products, it really means a lot to us!
Regarding the delays, we are sincerely sorry. An information banner was indeed displayed on our site to warn our customers about the extended delays. We have gone through an exceptional growth period that we did not anticipate at this scale, amplified by the success of our seasonal editions and our promotional offer. Behind each order, there is a small passionate team that formulates, produces, and ships itself, without intermediaries. This proximity is our strength, but it has its limits when growth accelerates faster than we anticipated. We cannot predict success. We can only do our best to adapt, and that is exactly what we are doing. Our new recruit has just joined the workshop and our entire team is mobilizing every day to restore our usual shipping times as quickly as possible.
We hope to offer you a much better delivery experience on your next order.
Have a nice day.
M
Rating: 5 out of 5
I was skeptical about the effectiveness of the product. But in the end, your conditioner is just incredible
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M
Rating: 5 out of 5
a brilliant, serious brand that makes you want to recommend it with every receipt of our package. Everything is packaged with great care. The products are all of excellent quality.
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