/10
★★★★★
based on 1437 reviews published
★★★★★
based on 1437 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Totally ineffective fly products
Céline R.
purchased on 21/04/2026
Translated review
Answer from Cura naturale
Hello Céline, we read your feedback with real surprise, as all the reviews left on the anti-fly range testify to an effectiveness that our clients highlight season after season. A total lack of results is really not an experience we understand without more context.
The main active ingredient in our repellent range is Java lemongrass, hydrated and cyclized. This process stabilizes the active molecules naturally present in the plant, which are among the most scientifically studied natural repellent molecules for biting insects. The transformation we use allows for a more prolonged and stable action than raw essential oil. Therefore, the performance of the products cannot be called into question in terms of formulation; it is generally in the usage modalities that the discrepancies in results lie.
Several essential parameters condition the actual effectiveness. For the Spray Repellent, since the formula is biphasic, the bottle must be shaken very vigorously before each use to properly mix the two phases and release the actives. This is often a neglected but crucial step. The quantity must be generous, in mist over the entire coat, and the frequency must be daily during peak season, with systematic renewal after showering, sweating, or rain. For the Repellent Oil, the recommended rhythm is every 3 days on the most attacked areas, in addition to the spray and not as a replacement. The range is designed to work in complete synergy: Spray Repellent on large areas daily, Repellent Oil and Natural Clay in alternation on very exposed areas, Repellent Shampoo during showers. Used in isolation or irregularly, the results are significantly less convincing, just like with any repellent on the market.
Additionally, there are external factors: pest pressure varies greatly depending on regions and years, some humid areas or those close to water experience particularly intense attacks, and some horses attract more than others due to their metabolism.
To truly understand what happened and find a solution adapted to your situation, we would be delighted to discuss with you. Write to us at [email protected] specifying your protocol, your region, and the pest pressure you are experiencing, our customer service team will respond to you personally.
Have a nice day
The main active ingredient in our repellent range is Java lemongrass, hydrated and cyclized. This process stabilizes the active molecules naturally present in the plant, which are among the most scientifically studied natural repellent molecules for biting insects. The transformation we use allows for a more prolonged and stable action than raw essential oil. Therefore, the performance of the products cannot be called into question in terms of formulation; it is generally in the usage modalities that the discrepancies in results lie.
Several essential parameters condition the actual effectiveness. For the Spray Repellent, since the formula is biphasic, the bottle must be shaken very vigorously before each use to properly mix the two phases and release the actives. This is often a neglected but crucial step. The quantity must be generous, in mist over the entire coat, and the frequency must be daily during peak season, with systematic renewal after showering, sweating, or rain. For the Repellent Oil, the recommended rhythm is every 3 days on the most attacked areas, in addition to the spray and not as a replacement. The range is designed to work in complete synergy: Spray Repellent on large areas daily, Repellent Oil and Natural Clay in alternation on very exposed areas, Repellent Shampoo during showers. Used in isolation or irregularly, the results are significantly less convincing, just like with any repellent on the market.
Additionally, there are external factors: pest pressure varies greatly depending on regions and years, some humid areas or those close to water experience particularly intense attacks, and some horses attract more than others due to their metabolism.
To truly understand what happened and find a solution adapted to your situation, we would be delighted to discuss with you. Write to us at [email protected] specifying your protocol, your region, and the pest pressure you are experiencing, our customer service team will respond to you personally.
Have a nice day
1
/5
★☆☆☆☆
I still haven't received the order?
Marjorie C.
purchased on 18/04/2026
Translated review
Answer from Cura naturale
Hello Marjorie, thank you for your order and we understand your wait.
Our workshop is experiencing significant growth which occasionally extends our shipping times, but our promise remains same-day shipping for any order placed on a business day before 1 PM. A new recruit is joining the team and we will be fully up to date very soon.
For precise tracking of your package, write to [email protected] with your order number, our customer service team will get back to you within 24 hours with a clear response regarding the delivery.
Have a nice day
Our workshop is experiencing significant growth which occasionally extends our shipping times, but our promise remains same-day shipping for any order placed on a business day before 1 PM. A new recruit is joining the team and we will be fully up to date very soon.
For precise tracking of your package, write to [email protected] with your order number, our customer service team will get back to you within 24 hours with a clear response regarding the delivery.
Have a nice day
1
/5
★☆☆☆☆
E-commerce not great, lack of information, no communication
Cettier L.
purchased on 20/04/2026
Translated review
Answer from Cura naturale
Hello,
Thank you for this feedback, even critical it is valuable for us to help improve.
Can you tell us a bit more about what you specifically felt was missing? Product information, order tracking, responsiveness, post-purchase communication... This helps us identify the areas to prioritize for improvement. You can write to us at [email protected], your feedback will be carefully read by the team.
Have a nice day
Thank you for this feedback, even critical it is valuable for us to help improve.
Can you tell us a bit more about what you specifically felt was missing? Product information, order tracking, responsiveness, post-purchase communication... This helps us identify the areas to prioritize for improvement. You can write to us at [email protected], your feedback will be carefully read by the team.
Have a nice day
1
/5
★☆☆☆☆
Very disappointed, I opted for express delivery and paid... And a week later still no delivery
Mme P.
purchased on 17/04/2026
Translated review
Answer from Cura naturale
Hello, thank you for your feedback, and we completely understand your disappointment. Choosing an express delivery option and not having it respected is legitimately frustrating, this point deserves us to look at your case in detail.
Write to us at [email protected] with your order number, the customer service team will review your situation individually to understand what happened and find the right solution with you.
Have a nice day
Write to us at [email protected] with your order number, the customer service team will review your situation individually to understand what happened and find the right solution with you.
Have a nice day
1
/5
★☆☆☆☆
Delivery time much too long
Romane M.
purchased on 06/04/2026
Translated review
Answer from Cura naturale
Hello,
Thank you for your feedback and we sincerely apologize for this delay which does not reflect our usual standards.
We would like to clarify: an information banner was indeed displayed on our site to warn our customers about the extended delays before they placed their order. We are nonetheless sorry if it was not sufficiently visible at the time of your purchase.
We have gone through an exceptional growth period that we did not anticipate at this scale, amplified by the success of our seasonal editions and our promotional offer. The volume of orders has exceeded the capacity of our workshop and we are sincerely sorry for that. Before hiring, we needed to have enough hindsight to confirm that this growth was sustainable. It is now evident and our new recruit has just joined the workshop. Our entire team is doing its utmost to restore our usual shipping times as quickly as possible.
We sincerely hope to offer you a much better experience on your next order.
Have a nice day.
Thank you for your feedback and we sincerely apologize for this delay which does not reflect our usual standards.
We would like to clarify: an information banner was indeed displayed on our site to warn our customers about the extended delays before they placed their order. We are nonetheless sorry if it was not sufficiently visible at the time of your purchase.
We have gone through an exceptional growth period that we did not anticipate at this scale, amplified by the success of our seasonal editions and our promotional offer. The volume of orders has exceeded the capacity of our workshop and we are sincerely sorry for that. Before hiring, we needed to have enough hindsight to confirm that this growth was sustainable. It is now evident and our new recruit has just joined the workshop. Our entire team is doing its utmost to restore our usual shipping times as quickly as possible.
We sincerely hope to offer you a much better experience on your next order.
Have a nice day.
1
/5
★☆☆☆☆
Very good product but delivery times of almost 1 month, no thank you, I will not order again
Marine B.
purchased on 04/04/2026
Translated review
Answer from Cura naturale
Hello,
Thank you for your feedback, and we understand your disappointment, a one-month delay is indeed unacceptable, it is very far from our standard and we are sincerely sorry.
Our promise remains to ship any order placed before 1 PM on a business day the same day. We are currently going through a nice growth period, amplified by the success of our latest seasonal editions, and we are adjusting the team to fully regain this pace. A new recruit will join us very soon, and everything is being put in place to ensure that this type of delay does not happen again.
We would really be happy to restore your trust. If you wish, write to [email protected] mentioning your order number, the team will see what can be done to assist you with a future order.
Have a nice day
Thank you for your feedback, and we understand your disappointment, a one-month delay is indeed unacceptable, it is very far from our standard and we are sincerely sorry.
Our promise remains to ship any order placed before 1 PM on a business day the same day. We are currently going through a nice growth period, amplified by the success of our latest seasonal editions, and we are adjusting the team to fully regain this pace. A new recruit will join us very soon, and everything is being put in place to ensure that this type of delay does not happen again.
We would really be happy to restore your trust. If you wish, write to [email protected] mentioning your order number, the team will see what can be done to assist you with a future order.
Have a nice day
1
/5
★☆☆☆☆
The delivery time was long while it was stated on the site as 4 working days. I received my order 12 days later .. a bit disappointed
Nawal F.
purchased on 01/04/2026
Translated review
Answer from Cura naturale
Hello,
Your disappointment is completely legitimate and we do not minimize it. This delay does not correspond to our usual promise and we are sincerely sorry.
We went through an exceptional growth period that we did not anticipate, amplified by the success of our seasonal editions and our ongoing promotional offer. This is not an excuse but a reality that we fully acknowledge. A new recruit will soon join our workshop, hiring is in progress, so that this situation does not happen again.
We hope that the products will meet your expectations and that your next experience will be very different.
Have a nice day
Your disappointment is completely legitimate and we do not minimize it. This delay does not correspond to our usual promise and we are sincerely sorry.
We went through an exceptional growth period that we did not anticipate, amplified by the success of our seasonal editions and our ongoing promotional offer. This is not an excuse but a reality that we fully acknowledge. A new recruit will soon join our workshop, hiring is in progress, so that this situation does not happen again.
We hope that the products will meet your expectations and that your next experience will be very different.
Have a nice day
1
/5
★☆☆☆☆
Not happy at all, I will not order again.
Anne M.
purchased on 31/03/2026
Translated review
Answer from Cura naturale
Hello,
Your dissatisfaction is legitimate and we do not minimize it.
We are going through an exceptional growth period that we did not anticipate at this scale, combined with the success of our launches and promotional offers. This is not an excuse but a reality that we fully acknowledge. A new recruit will be arriving very soon at the workshop to restore our usual shipping promise.
We would sincerely be sorry to lose you after this bad episode. If you wish to give us another chance, we hope your next experience will meet the standards you deserve.
Have a nice day.
Your dissatisfaction is legitimate and we do not minimize it.
We are going through an exceptional growth period that we did not anticipate at this scale, combined with the success of our launches and promotional offers. This is not an excuse but a reality that we fully acknowledge. A new recruit will be arriving very soon at the workshop to restore our usual shipping promise.
We would sincerely be sorry to lose you after this bad episode. If you wish to give us another chance, we hope your next experience will meet the standards you deserve.
Have a nice day.
1
/5
★☆☆☆☆
Order placed on Monday and received the Wednesday of the following week. Not a word to inform me of such a delay, to explain it, or to apologize... The website promises shipping within 24 hours on weekdays. So I had to ask the question on Facebook to get my order shipped... One cannot say that the response exuded consideration. A customer for several years, this is not the first time my order has taken time to arrive... when there is no bug to choose the shipping location. It is better to order from resellers than directly, it is safer, and it is really a shame to have to write this...
Emilie V.
purchased on 23/03/2026
Translated review
Answer from Cura naturale
Hello,
Thank you for this feedback, even if it is painful to read, and especially thank you for your loyalty over the years.
You are right on all points and we do not contest that. The lack of proactive communication on our part regarding this delay is a real shortcoming. You should not have had to ask the question to get a response, and the consideration you deserve as a loyal customer was clearly not met. We are sincerely sorry for this.
To be honest, we could not anticipate what happened to us. The conjunction of our growth, the success of our launches, and our promotional offers created a volume that no one in our team had seen coming at this scale. This is not an excuse, it is the reality of a small brand that is growing fast. Before hiring, we needed to have the perspective to confirm that this growth was sustainable. It is now evident and a new recruit is arriving very soon.
Your remark about proactive communication is fair and constructive, it is an area where we need to improve and we will take it to heart.
We sincerely hope to have the opportunity to offer you the experience you deserve during your next order.
Thank you for this feedback, even if it is painful to read, and especially thank you for your loyalty over the years.
You are right on all points and we do not contest that. The lack of proactive communication on our part regarding this delay is a real shortcoming. You should not have had to ask the question to get a response, and the consideration you deserve as a loyal customer was clearly not met. We are sincerely sorry for this.
To be honest, we could not anticipate what happened to us. The conjunction of our growth, the success of our launches, and our promotional offers created a volume that no one in our team had seen coming at this scale. This is not an excuse, it is the reality of a small brand that is growing fast. Before hiring, we needed to have the perspective to confirm that this growth was sustainable. It is now evident and a new recruit is arriving very soon.
Your remark about proactive communication is fair and constructive, it is an area where we need to improve and we will take it to heart.
We sincerely hope to have the opportunity to offer you the experience you deserve during your next order.
1
/5
★☆☆☆☆
Very disappointed with my first order! Extremely long delay and you have to write to get news; a product that leaks despite the protection of the package (quick customer service the first time) but broken brush in the end and now no response from customer service!!!
Magali C.
purchased on 23/12/2025
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Answer from Cura naturale
Hello Magali, I read your comment with great attention and I am sincerely sorry to learn that your first experience with our brand was so disappointing. I completely understand your frustration with this accumulation of problems and I sincerely apologize. Regarding the processing time, the holiday period has indeed extended our usual deadlines and I am sorry for that. Your email regarding the brush has been received and was being processed for a response this Monday. I regret that the wait during the weekend added to your frustration. We receive a lot of requests during this period and we have a small team. I will handle your email first thing this morning, your satisfaction remains our only priority, and we absolutely do not want to leave you with this very bad impression. We will certainly find a solution for the damaged product. Best regards, Emmanuel
1
/5
★☆☆☆☆
It's not exceptional and my dog's fur remained sticky
Graziella D.
purchased on 23/12/2025
Translated review
Answer from Cura naturale
Hello, Thank you for your feedback, and we are sincerely sorry to read that the result did not meet your expectations. The 'sticky' effect you describe is almost always a sign of product overdose. Our nourishing oil is a very pure and rich formula, without water. A very small amount is sufficient. If too much is applied, the fur becomes saturated and can no longer absorb, which gives this greasy or sticky appearance. Our advice for a better experience: Next time, try applying much less. Just pour 2-3 drops into the palm of your hand, rub your palms together, then stroke your dog's fur. This way you will get all the benefits of nutrition and shine, without the sticky effect. We hope this little tip will help you appreciate the product better. Have a nice day!
1
/5
★☆☆☆☆
I cannot give an opinion on the product as it has still not been received... however, I have placed 3 orders for the first time and have only had issues.
Sylvie M.
purchased on 21/12/2025
Translated review
Answer from Cura naturale
Hello Sylvie, Thank you for your order! We have received an enormous number of orders and with the holidays (public holiday and bridge), we have not managed to keep up with the shipments. At the beginning of this week, all orders will be shipped, including yours! Regarding your 2 other orders, I cannot find any exchange mentioning a problem, could you please write to me by email to discuss it? Thank you, have a great day Emmanuel.
1
/5
★☆☆☆☆
To be able to give my opinion, I would need to receive the products. Order placed on December 2, we are on the 13th and still nothing received! Always stuck on a platform. Never had delivery problems until today, huge problem with Mondial Relay which seems to be a problem for no one but me.
Valentin P.
purchased on 02/12/2025
Translated review
Answer from Cura naturale
Hello Valentin, unfortunately at this time of year, Mondial Relay seems to struggle to manage abnormal situations like it was the case with your closed relay point. As discussed with you by email, your package will apparently be delivered to you at the beginning of this week, sorry for this unusual delay. Best regards, Emmanuel
1
/5
★☆☆☆☆
In my package, half of the product for the mane had leaked, usually there is tape everywhere but not this time. So I am not satisfied, I don't know if I would reorder from your site
Sarah R.
purchased on 22/11/2025
Translated review
Answer from Cura naturale
Hello Sarah, I am sorry for this inconvenience. After looking at your order, for your two mane products, no tape is used as it is usually not necessary. However, it may be an isolated accident, as is your case, often due to a mishandled package during transport. Please feel free to contact us by email directly so we can offer you a solution. Have a nice day Emmanuel
1
/5
★☆☆☆☆
I still haven't received my package, Mondial Relay is deplorable! Product UNFORTUNATELY not tested
Silvia L.
purchased on 25/10/2025
Translated review
Answer from Cura naturale
Hello Sylvia, I am sorry to read you. Unfortunately, it happens that Mondial Relay takes longer to deliver but it is fortunately rare. I see that your order has indeed arrived at the relay point today and is ready to be picked up. I remain available if needed, Have a nice day to you Emmanuel
1
/5
★☆☆☆☆
I still haven't received my order... Well shipped but still not received, no news from the delivery person.
Helene G.
purchased on 18/09/2025
Translated review
Answer from Cura naturale
Hello Hélène, as mentioned in the email, I contacted Mondial Relay to ask them to deliver your order. I haven't heard back from them yet. As soon as I have a response, I will get back to you, and if it is not conclusive, we will send a package from our workshop at our expense. Best regards, Emmanuel
1
/5
★☆☆☆☆
Very disappointed with the products ...
Michel M.
purchased on 18/09/2025
Translated review
Answer from Cura naturale
Hello, Thank you for your feedback, even though we are sincerely sorry to read about your disappointment. It is important to clarify that there may have been a small misunderstanding regarding the expected effect: our warming treatments are not designed to cause intense skin heat, which could be dangerous and lead to burns. Their goal is to stimulate skin receptors through a synergy of essential oils (camphor rosemary, fragrant gaultheria, lavandin super, black pepper), in order to generate a gentle warmth sensation and deep relaxation at the tissue level. To fully experience the effects, it is necessary to use the product several times, following the application advice, as the action is progressive and aims for comfort in the medium term. We remain at your disposal to guide you in the use, so that you can get the best benefit from it. Have a nice day, Aurélie
1
/5
★☆☆☆☆
«Error during my order when I entered the promo code. Instead of the 10% discount, the delivery became free and the validation was done automatically. It was 3:07 PM when I searched in vain for help by email, social networks... Order immediately passed for shipping so impossible to cancel. 24 hours later, obviously, I was told it was too late, without the slightest consideration. Not even a call when I tried all channels and there is no phone number, I admit to being quite disappointed... I had also ordered a product, I received the refill and not the spray. That's a lot for a single order that arrived by the greatest of chances at a locker where I sent a friend to be on time and then I wanted to have the products delivered to him. I have already ordered several times but I admit that this could make me think twice before ordering again
Emilie V.
purchased on 16/06/2025
Translated review
Answer from Cura naturale
Hello Émilie, We are sincerely sorry that your experience did not meet your expectations. We understand your frustration, especially since several elements have accumulated on this order. Regarding the 10% promotional code, no message was sent to us on this subject. That said, we can of course grant you this discount through our loyalty program: do not hesitate to request it, we will take care of it with pleasure. Your message reached us at 3:07 PM, but the order had already been prepared and shipped immediately, as mentioned in our response the next morning. We are a small passionate team, which allows us to ship orders very quickly... sometimes too quickly, as was unfortunately the case here. This makes last-minute changes difficult to integrate once the order is launched for preparation. As for the product received, it is not a preparation error: the product sheet specifies that the 500 ml format corresponds to a refill. We understand that this may have caused confusion, and we will review its presentation to make this information more visible. We are sorry that this order did not meet your expectations. Your feedback is valuable and helps us to constantly improve our service. If you wish to discuss this or find a solution together, we are of course at your disposal. Have a nice day, Aurélie
1
/5
★☆☆☆☆
No customer service paid product and never received
Jeremy L.
purchased on 28/06/2025
Translated review
Answer from Cura naturale
Hello Jeremy, following our exchanges by email, it turns out that we did not receive your first messages and as soon as we received your messages yesterday, your package that had been returned to us has been resent to you. I remain available if needed, Emmanuel