/10
★★★★★
based on 1444 reviews published
★★★★★
based on 1444 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Delays even though I understand. Smells rancid on 1 of the 2 massage bottles. As for the spray, my dog avoids it like the plague... and the ticks don't avoid it!
Quentin B.
purchased on 15/04/2026
Translated review
Answer from Cura naturale
Hello,
Thank you for your feedback, and I am truly sorry to hear about this bad experience with this order. Several points deserve serious attention.
Regarding the scent of the Joint Comfort Oil, a rancid smell is not normal and does not correspond to what we expect from our products. This is likely a defect with this specific bottle that we absolutely need to be informed about so we can address the issue. Could you please write to us at [email protected] including your order number and a description of the problem? The team will handle the replacement and will escalate it to the workshop to check the concerned batch.
Regarding the Repellent spray that your dog avoids, this is genuine feedback we hear. Some dogs are indeed more sensitive to the smells of repellent solutions. A tip that works well in this case: spray into the palm of your hand and then apply directly to the coat, which helps avoid the noise of the spray that can be disturbing and allows for better control of the application area. For hard-to-reach areas and areas where ticks attach (ears, around the eyes, inner thighs, base of the tail), the Repellent Oil applied specifically may be more relevant, as it is gentler to apply than a spray.
Regarding effectiveness against ticks, several factors can play a role: parasitic pressure in the area, frequency of application, application areas. Protection with our products requires consistency and a comprehensive approach, and it is not suitable for all intense parasitic pressures. Please feel free to get back to me with more details about your dog's environment and the frequency of application, and I can guide you more precisely.
Regarding the delays, I completely understand your frustration and thank you for your patience.
Have a nice day.
Thank you for your feedback, and I am truly sorry to hear about this bad experience with this order. Several points deserve serious attention.
Regarding the scent of the Joint Comfort Oil, a rancid smell is not normal and does not correspond to what we expect from our products. This is likely a defect with this specific bottle that we absolutely need to be informed about so we can address the issue. Could you please write to us at [email protected] including your order number and a description of the problem? The team will handle the replacement and will escalate it to the workshop to check the concerned batch.
Regarding the Repellent spray that your dog avoids, this is genuine feedback we hear. Some dogs are indeed more sensitive to the smells of repellent solutions. A tip that works well in this case: spray into the palm of your hand and then apply directly to the coat, which helps avoid the noise of the spray that can be disturbing and allows for better control of the application area. For hard-to-reach areas and areas where ticks attach (ears, around the eyes, inner thighs, base of the tail), the Repellent Oil applied specifically may be more relevant, as it is gentler to apply than a spray.
Regarding effectiveness against ticks, several factors can play a role: parasitic pressure in the area, frequency of application, application areas. Protection with our products requires consistency and a comprehensive approach, and it is not suitable for all intense parasitic pressures. Please feel free to get back to me with more details about your dog's environment and the frequency of application, and I can guide you more precisely.
Regarding the delays, I completely understand your frustration and thank you for your patience.
Have a nice day.
2
/5
★★☆☆☆
Delivery times are way too long
Ophélie V.
purchased on 11/04/2026
Translated review
Answer from Cura naturale
Hello,
I understand, these delays do not meet our standard and it is legitimately frustrating.
Our workshop is going through a growth period, amplified by the success of our latest seasonal editions, which temporarily extends our usual delays. Our promise remains to ship any order placed before 1 PM on a business day the same day, and it is precisely to keep this promise that we are adjusting the team at the moment. A new person joined us last week and is currently in training, the normal pace will be regained very soon.
To check the status of your order precisely, write to [email protected] with your order number, the team will respond quickly.
Have a nice day
I understand, these delays do not meet our standard and it is legitimately frustrating.
Our workshop is going through a growth period, amplified by the success of our latest seasonal editions, which temporarily extends our usual delays. Our promise remains to ship any order placed before 1 PM on a business day the same day, and it is precisely to keep this promise that we are adjusting the team at the moment. A new person joined us last week and is currently in training, the normal pace will be regained very soon.
To check the status of your order precisely, write to [email protected] with your order number, the team will respond quickly.
Have a nice day
3
/5
★★★☆☆
Quality product. Delivery times too long
Sandrine L.
purchased on 08/04/2026
Translated review
Answer from Cura naturale
Hello,
Thank you for your feedback and for your trust in our products, it really means a lot to us!
Regarding the delays, we are sincerely sorry. An information banner was indeed displayed on our site to warn our customers about the extended delays. We have gone through an exceptional growth period that we did not anticipate at this scale, amplified by the success of our seasonal editions and our promotional offer. Behind each order, there is a small passionate team that formulates, produces, and ships itself, without intermediaries. This proximity is our strength, but it has its limits when growth accelerates faster than we anticipated. We cannot predict success. We can only do our best to adapt, and that is exactly what we are doing. Our new recruit has just joined the workshop and our entire team is mobilizing every day to restore our usual shipping times as quickly as possible.
We hope to offer you a much better delivery experience on your next order.
Have a nice day.
Thank you for your feedback and for your trust in our products, it really means a lot to us!
Regarding the delays, we are sincerely sorry. An information banner was indeed displayed on our site to warn our customers about the extended delays. We have gone through an exceptional growth period that we did not anticipate at this scale, amplified by the success of our seasonal editions and our promotional offer. Behind each order, there is a small passionate team that formulates, produces, and ships itself, without intermediaries. This proximity is our strength, but it has its limits when growth accelerates faster than we anticipated. We cannot predict success. We can only do our best to adapt, and that is exactly what we are doing. Our new recruit has just joined the workshop and our entire team is mobilizing every day to restore our usual shipping times as quickly as possible.
We hope to offer you a much better delivery experience on your next order.
Have a nice day.
3
/5
★★★☆☆
The products are still very effective, but this is the second time I order and it takes more than 15 days to three weeks to receive my order
Clara S.
purchased on 01/04/2026
Translated review
Answer from Cura naturale
Hello, thank you for your loyalty and we are pleased to hear that the products continue to have their effect, even though we understand that these two delivery experiences did not meet your expectations.
Our workshop is going through a nice growth period amplified by the success of the recent seasonal editions, which has temporarily extended our usual deadlines. An information banner was displayed on the site so that everyone could place orders with full knowledge of the situation.
Good news, a new recruit has been in training for a week, so our usual deadlines will very quickly be restored and we will fully return to our promise of shipping within 24 hours for any order placed before 1 PM on business days.
Have a nice day
Our workshop is going through a nice growth period amplified by the success of the recent seasonal editions, which has temporarily extended our usual deadlines. An information banner was displayed on the site so that everyone could place orders with full knowledge of the situation.
Good news, a new recruit has been in training for a week, so our usual deadlines will very quickly be restored and we will fully return to our promise of shipping within 24 hours for any order placed before 1 PM on business days.
Have a nice day
3
/5
★★★☆☆
Very good product, however the delivery times were much longer than expected and customer service is not very accommodating. For an order delayed by 15 days, no gesture. They remain responsive, but I'm a bit disappointed. I hope to have a better experience with them if I need to reorder.
Alan B.
purchased on 06/04/2026
Translated review
Answer from Cura naturale
Hello, thank you for your feedback, and we are pleased to hear that the products suit you despite the disappointment with this order.
Regarding the delays, we completely understand your frustration. Our workshop is going through a nice growth period amplified by the success of the recent seasonal editions, which has temporarily extended our usual deadlines. An information banner was displayed on the site during this period so that everyone could place orders with full knowledge of the situation, which is also why we did not apply any individual commercial gesture: the situation affected all orders in the same way.
Good news, a new recruit has been in training for a week, so our usual deadlines will very quickly be restored and we will fully return to our promise of shipping within 24 hours for any order placed before 1 PM on business days.
Have a nice day
Regarding the delays, we completely understand your frustration. Our workshop is going through a nice growth period amplified by the success of the recent seasonal editions, which has temporarily extended our usual deadlines. An information banner was displayed on the site during this period so that everyone could place orders with full knowledge of the situation, which is also why we did not apply any individual commercial gesture: the situation affected all orders in the same way.
Good news, a new recruit has been in training for a week, so our usual deadlines will very quickly be restored and we will fully return to our promise of shipping within 24 hours for any order placed before 1 PM on business days.
Have a nice day
2
/5
★★☆☆☆
The package took 1 month to arrive? I don't see any difference in the product, a bit expensive though
Juliane C.
purchased on 06/04/2026
Translated review
Answer from Cura naturale
Hello, thank you for your feedback, although we sincerely regret reading these two points.
Regarding the delay, a month of waiting is obviously not our standard and we understand your disappointment. Our workshop is going through a nice growth period amplified by the success of the recent seasonal editions, which has temporarily extended our usual deadlines. Good news: a new recruit has been in training for a week, so our usual deadlines will very quickly be restored and we will fully return to our promise of shipping within 24 hours for any order placed before 1 PM on business days.
On the products, not seeing any evolution is always frustrating. Several parameters can explain this depending on the animal's profile and the issue, and we would be happy to discuss more specifically with you to understand the situation and guide you towards the most suitable protocol. Write to us at [email protected] with your order number, and we will take your case seriously.
Have a nice day
Regarding the delay, a month of waiting is obviously not our standard and we understand your disappointment. Our workshop is going through a nice growth period amplified by the success of the recent seasonal editions, which has temporarily extended our usual deadlines. Good news: a new recruit has been in training for a week, so our usual deadlines will very quickly be restored and we will fully return to our promise of shipping within 24 hours for any order placed before 1 PM on business days.
On the products, not seeing any evolution is always frustrating. Several parameters can explain this depending on the animal's profile and the issue, and we would be happy to discuss more specifically with you to understand the situation and guide you towards the most suitable protocol. Write to us at [email protected] with your order number, and we will take your case seriously.
Have a nice day
2
/5
★★☆☆☆
The order took a long time to be shipped and I don't feel that the product is very effective... I am a bit disappointed on these points. Nevertheless, the package arrived well packaged and very well protected in a nice wrapping.
Andréa M.
purchased on 05/04/2026
Translated review
Answer from Cura naturale
Hello,
Thank you for this feedback, sincere on both points and really appreciated regarding the care taken in the packaging.
Regarding the shipping delay, you are right and we are sorry about it. Our promise remains to ship any order placed before 1 PM on a business day the same day. We are currently going through a nice growth period, amplified by the success of our latest seasonal editions, and we are adjusting the team to fully regain this pace. A new recruit will join us very soon.
Regarding effectiveness, your feedback deserves us to dig deeper together. Depending on the product used and the targeted issue, the response can be very different, and some of our treatments really act deeply over time rather than immediately. If you would like us to review the protocol to better match your animal's situation, please write to [email protected] with some details (the product used, the issue, how long it has been applied), we would be happy to adjust with you.
Have a nice day!
Thank you for this feedback, sincere on both points and really appreciated regarding the care taken in the packaging.
Regarding the shipping delay, you are right and we are sorry about it. Our promise remains to ship any order placed before 1 PM on a business day the same day. We are currently going through a nice growth period, amplified by the success of our latest seasonal editions, and we are adjusting the team to fully regain this pace. A new recruit will join us very soon.
Regarding effectiveness, your feedback deserves us to dig deeper together. Depending on the product used and the targeted issue, the response can be very different, and some of our treatments really act deeply over time rather than immediately. If you would like us to review the protocol to better match your animal's situation, please write to [email protected] with some details (the product used, the issue, how long it has been applied), we would be happy to adjust with you.
Have a nice day!
3
/5
★★★☆☆
Delivery time too long, more than 15 days... effective product.
Laurence F.
purchased on 31/03/2026
Translated review
Answer from Cura naturale
Hello,
Thank you for your feedback, and we are happy to read that the product is effective.
Regarding the delivery time, you are absolutely right, more than 15 days is very far from our standard and we are sincerely sorry. Our promise remains to ship any order placed before 1 PM on a business day the same day. We are currently going through a nice growth period, amplified by the success of our latest seasonal editions, and we are adjusting the team to fully regain this pace. A new recruit will join us very soon, everything is being put in place to ensure that this type of delay does not happen again.
Have a nice day
Thank you for your feedback, and we are happy to read that the product is effective.
Regarding the delivery time, you are absolutely right, more than 15 days is very far from our standard and we are sincerely sorry. Our promise remains to ship any order placed before 1 PM on a business day the same day. We are currently going through a nice growth period, amplified by the success of our latest seasonal editions, and we are adjusting the team to fully regain this pace. A new recruit will join us very soon, everything is being put in place to ensure that this type of delay does not happen again.
Have a nice day
2
/5
★★☆☆☆
Shampooing way too liquid it's water
Lou M.
purchased on 28/03/2026
Translated review
Answer from Cura naturale
Hello Lou,
We have seen your review left on the product page.
Our shampoos are intentionally formulated without thickening agents. The thicker shampoos that are usually found owe their consistency to texturizing agents that do not add anything to the effectiveness of the product. With us, what is in the bottle are the active ingredients, not fillers.
For optimal use, two methods we recommend. Pour a dose into a bucket, foam with a jet and apply with a sponge on the coat. Or use a jet system with an integrated shampoo reservoir, very practical and economical, the fluid texture is perfect for this type of application. In both cases, diluting before use is the right practice, it optimizes the foam, distribution, and consumption of the product.
By the way, we will soon submit the question to our community to see if this texture is appreciated or if you prefer us to thicken it. Your feedback matters
Have a nice day
We have seen your review left on the product page.
Our shampoos are intentionally formulated without thickening agents. The thicker shampoos that are usually found owe their consistency to texturizing agents that do not add anything to the effectiveness of the product. With us, what is in the bottle are the active ingredients, not fillers.
For optimal use, two methods we recommend. Pour a dose into a bucket, foam with a jet and apply with a sponge on the coat. Or use a jet system with an integrated shampoo reservoir, very practical and economical, the fluid texture is perfect for this type of application. In both cases, diluting before use is the right practice, it optimizes the foam, distribution, and consumption of the product.
By the way, we will soon submit the question to our community to see if this texture is appreciated or if you prefer us to thicken it. Your feedback matters
Have a nice day
3
/5
★★★☆☆
Delivery with Mondial Relay very complicated. My package goes from Metz to Luxembourg. Package not delivered, but returned to Metz. Then comes back to Luxembourg. 1 week to be delivered. Metz is 1 hour away by car. Product clay for damaged hooves very wet. Comes off/erases quickly, as too wet/liquid and does not stay well in cavities. Especially for a horse living outside and when it rains and the ground is wet. Hair regrowth and tendon support oil are top-notch.
Carole G.
purchased on 01/04/2026
Translated review
Answer from Cura naturale
Hello,
Thank you for this complete and nuanced feedback.
Regarding the Mondial Relay delivery, this route is clearly abnormal and we are sorry. This type of situation unfortunately depends on the carrier but it is feedback that we will escalate.
Regarding the clay for damaged hooves, its fibrous texture well soaked in formula is completely normal, it is precisely what allows it to act deeply at the bottom of the cavities. For better hold, some practical tips: clean and dry the hoof thoroughly before any application, fill small gaps one by one deeply in the recesses, and let dry for a few minutes before the horse returns to the pasture. It is exactly the same logic as for the hoof sanitizing clay, which must also be applied at the beginning of grooming to take advantage of the drying time before going out. These few minutes make all the difference in effectiveness.
We are pleased, however, that the hair regrowth gel and tendon support oil are satisfactory.
Have a nice day
Thank you for this complete and nuanced feedback.
Regarding the Mondial Relay delivery, this route is clearly abnormal and we are sorry. This type of situation unfortunately depends on the carrier but it is feedback that we will escalate.
Regarding the clay for damaged hooves, its fibrous texture well soaked in formula is completely normal, it is precisely what allows it to act deeply at the bottom of the cavities. For better hold, some practical tips: clean and dry the hoof thoroughly before any application, fill small gaps one by one deeply in the recesses, and let dry for a few minutes before the horse returns to the pasture. It is exactly the same logic as for the hoof sanitizing clay, which must also be applied at the beginning of grooming to take advantage of the drying time before going out. These few minutes make all the difference in effectiveness.
We are pleased, however, that the hair regrowth gel and tendon support oil are satisfactory.
Have a nice day
3
/5
★★★☆☆
Second order with you and unfortunately still the same problem with delivery. During my first order, I didn't say anything because it was during the holidays, so I could understand a delay. But this time, it's the same. It is indicated that an order placed before 1 PM is shipped the same day (or the next day otherwise), with delivery in 48 to 72 hours. In my case, it took 4 days for the order to be shipped, then more than a week to receive it, almost 2 weeks in total. The products smell good, but I also find that the quantities are a bit tight compared to the price. It's a shame because the overall experience is disappointing.
Eva G.
purchased on 22/03/2026
Translated review
Answer from Cura naturale
Hello,
Thank you for your feedback and for your loyalty despite this second disappointing experience.
You are absolutely right and we do not seek to minimize your experience. Our promise of shipping before 1 PM on weekdays is a commitment we hold dear and we did not honor it on your order. We are going through a period of exceptional growth which, combined with the success of our editions and promotional offers, has exceeded the capacity of our workshop. We are sincerely sorry for this. A new recruit is arriving very soon to restore our usual pace, and this promise will become our daily routine again.
Regarding the quantities, our formulas are designed to be effective at precise and reasonable doses. Quality takes precedence over quantity, and a well-formulated product does not need to be used in large quantities to work fully. This is a deliberate choice in our approach.
We hope to offer you a much better experience during your next order.
Thank you for your feedback and for your loyalty despite this second disappointing experience.
You are absolutely right and we do not seek to minimize your experience. Our promise of shipping before 1 PM on weekdays is a commitment we hold dear and we did not honor it on your order. We are going through a period of exceptional growth which, combined with the success of our editions and promotional offers, has exceeded the capacity of our workshop. We are sincerely sorry for this. A new recruit is arriving very soon to restore our usual pace, and this promise will become our daily routine again.
Regarding the quantities, our formulas are designed to be effective at precise and reasonable doses. Quality takes precedence over quantity, and a well-formulated product does not need to be used in large quantities to work fully. This is a deliberate choice in our approach.
We hope to offer you a much better experience during your next order.
3
/5
★★★☆☆
If we receive the products in good condition, everything is fine, but when part of the product has spilled in the box (the box is in good condition, so not due to transport), I received a voucher for half of the purchase value, that is, on an order of 15€ including shipping, I got 4.91€ in credit... A simple replacement of the product would have been preferable. Otherwise, they are very good products.
Cyrielle V.
purchased on 21/03/2026
Translated review
Answer from Cura naturale
Hello,
Thank you for your feedback, and we sincerely apologize for the disappointment caused by this order. Receiving a product that has partially spilled in the box is never a pleasant experience, and we completely understand your frustration.
To explain our protocol transparently. When a package arrives damaged due to transport, the reflex to have is to issue a reservation or refuse the package directly upon delivery. In this case, we can fully compensate you because the carrier's responsibility is engaged. If the package has already been received without reservation and the product remains usable in the long term, we take on the inconveniences caused by transport but only up to the estimated loss after exchange with you, and not on the total value of the order. This is the protocol we systematically apply to remain fair and proportionate in our compensations.
Direct replacement of the product is not our practice, but the voucher remains freely usable on the site, with no expiration date, allowing you to use it on a future order at your convenience.
We are delighted to read that the products themselves give you complete satisfaction; it is a real pleasure for us to know that.
Have a nice day.
Thank you for your feedback, and we sincerely apologize for the disappointment caused by this order. Receiving a product that has partially spilled in the box is never a pleasant experience, and we completely understand your frustration.
To explain our protocol transparently. When a package arrives damaged due to transport, the reflex to have is to issue a reservation or refuse the package directly upon delivery. In this case, we can fully compensate you because the carrier's responsibility is engaged. If the package has already been received without reservation and the product remains usable in the long term, we take on the inconveniences caused by transport but only up to the estimated loss after exchange with you, and not on the total value of the order. This is the protocol we systematically apply to remain fair and proportionate in our compensations.
Direct replacement of the product is not our practice, but the voucher remains freely usable on the site, with no expiration date, allowing you to use it on a future order at your convenience.
We are delighted to read that the products themselves give you complete satisfaction; it is a real pleasure for us to know that.
Have a nice day.
3
/5
★★★☆☆
The packaging is really ridiculous (125ml), maximum use 3 times... it seems cheap but the prices per liter are very high in the end.
Zoe P.
purchased on 21/03/2026
Translated review
Answer from Cura naturale
Hello, we have seen your comment which seems to echo the one already left on the product sheet, we hope our response has provided you with some clarifications.
To complete: our formulas are very concentrated in natural actives, a small amount is enough per application and the gel is applied locally and targeted, not in a wide coverage. The actual price per liter in use is therefore quite different from what the format suggests.
Your feedback is heard and guides our evolutions: a 250 ml format as well as a pack of 2 x 250 ml will be arriving soon at a more advantageous price.
Have a nice day.
To complete: our formulas are very concentrated in natural actives, a small amount is enough per application and the gel is applied locally and targeted, not in a wide coverage. The actual price per liter in use is therefore quite different from what the format suggests.
Your feedback is heard and guides our evolutions: a 250 ml format as well as a pack of 2 x 250 ml will be arriving soon at a more advantageous price.
Have a nice day.
3
/5
★★★☆☆
Package exploded upon arrival. I had purchased repellent among other things and everything was absorbed by the cardboard. I refused the package and contacted customer service who were very kind but to this day, I still haven't received anything..
Juliette M.
purchased on 10/03/2026
Translated review
Answer from Cura naturale
Hello,
We are sincerely sorry for this experience. Once the packages are entrusted to the carriers, we unfortunately do not have control over how they are handled, and a damaged package upon delivery is always a regrettable situation that we cannot anticipate on our side.
As soon as you reported the refusal of the package, we immediately initiated the preparation of a new package to send it to you as quickly as possible. However, the reshipment coincided with the launch of our spring editions, a period that generates an exceptional volume of orders and had extended our shipping times. A banner was present on the site to inform our customers, and we apologize if this caused a longer wait than expected.
Your package has indeed arrived since, and we have also sent you an email to inform you. We hope you can finally enjoy your products.
Have a nice day.
We are sincerely sorry for this experience. Once the packages are entrusted to the carriers, we unfortunately do not have control over how they are handled, and a damaged package upon delivery is always a regrettable situation that we cannot anticipate on our side.
As soon as you reported the refusal of the package, we immediately initiated the preparation of a new package to send it to you as quickly as possible. However, the reshipment coincided with the launch of our spring editions, a period that generates an exceptional volume of orders and had extended our shipping times. A banner was present on the site to inform our customers, and we apologize if this caused a longer wait than expected.
Your package has indeed arrived since, and we have also sent you an email to inform you. We hope you can finally enjoy your products.
Have a nice day.
3
/5
★★★☆☆
Clay that made my mare's tendon swell down but she developed an allergy. Too bad
Clarisse C.
purchased on 09/03/2026
Translated review
Answer from Cura naturale
Hello,
Thank you for your feedback and we are glad that the clay had an effect in reducing the swelling of your mare's tendon. Regarding the reaction you are observing, the allergic risk is really very low with our clay. Indeed, it mainly acts on the surface with a limited penetration rate, and the concentration of essential oils is precisely dosed to remain within the framework of safe and well-tolerated use.
What we think rather is that the clay may have been applied too frequently, which can dry out the skin and create skin irritation. That is why we always recommend combining the clay with an oil alternately to prevent the skin from saturating, and to leave days without treatment to allow it to breathe. We therefore advise against using the clay alone repeatedly and for extended periods.
Moreover, if your mare had truly developed an allergy, she would very likely have presented generalized urticaria. Furthermore, it would be illogical for the clay to have reduced the swelling of the tendon while simultaneously causing an allergic reaction.
Could you please contact us directly indicating exactly which products you applied and how often? Also, feel free to send us photos of the observed reaction, this will help us better understand the situation and provide you with a more precise response.
Have a nice day.
Thank you for your feedback and we are glad that the clay had an effect in reducing the swelling of your mare's tendon. Regarding the reaction you are observing, the allergic risk is really very low with our clay. Indeed, it mainly acts on the surface with a limited penetration rate, and the concentration of essential oils is precisely dosed to remain within the framework of safe and well-tolerated use.
What we think rather is that the clay may have been applied too frequently, which can dry out the skin and create skin irritation. That is why we always recommend combining the clay with an oil alternately to prevent the skin from saturating, and to leave days without treatment to allow it to breathe. We therefore advise against using the clay alone repeatedly and for extended periods.
Moreover, if your mare had truly developed an allergy, she would very likely have presented generalized urticaria. Furthermore, it would be illogical for the clay to have reduced the swelling of the tendon while simultaneously causing an allergic reaction.
Could you please contact us directly indicating exactly which products you applied and how often? Also, feel free to send us photos of the observed reaction, this will help us better understand the situation and provide you with a more precise response.
Have a nice day.
2
/5
★★☆☆☆
Purifying clay for hooves: I find no effectiveness in this product. No effect on slightly rotten hooves. Given the price, it's disappointing. I also had a detangler whose spray was defective and therefore unusable... at the price of the detangler, it's also disappointing.
Stephanie D.
purchased on 28/02/2026
Translated review
Answer from Cura naturale
Hello,
Thank you for your feedback. Regarding the purifying clay for hooves, we have already responded to your review in detail and we remain available to assist you further if you wish.
Regarding the detangler & shine spray, we have also tried to assist you through customer service to guide you to the best solution. We are well aware that our packaging can be sensitive, and we want to inform you that it is set to evolve soon. Furthermore, some fragrances may react to negative temperatures, which can affect the spray. However, with the solution provided by customer service, the product remains completely usable and functional, without losing any of its benefits. This issue will definitely be resolved by next winter.
We remain available if you wish to discuss further with us.
Have a nice day!
Thank you for your feedback. Regarding the purifying clay for hooves, we have already responded to your review in detail and we remain available to assist you further if you wish.
Regarding the detangler & shine spray, we have also tried to assist you through customer service to guide you to the best solution. We are well aware that our packaging can be sensitive, and we want to inform you that it is set to evolve soon. Furthermore, some fragrances may react to negative temperatures, which can affect the spray. However, with the solution provided by customer service, the product remains completely usable and functional, without losing any of its benefits. This issue will definitely be resolved by next winter.
We remain available if you wish to discuss further with us.
Have a nice day!
3
/5
★★★☆☆
Very long delivery without information provided by the site except when I asked via Messenger where my order was, I understand that the holiday period is complicated but a minimum of information would have been welcome otherwise the package was very clean and well packaged
Alixia G.
purchased on 23/12/2025
Translated review
Answer from Cura naturale
Hello Alixia, Thank you for your order. I am sorry for your disappointment. Indeed, we were caught off guard during the holidays by the number of orders. We could not meet our usual shipping times of 24 hours. The delay must have been extended to 3 working days. Have a nice day, Emmanuel
3
/5
★★★☆☆
Delivery too long
Pauline L.
purchased on 27/12/2025
Translated review
Answer from Cura naturale
Hello Pauline, Thank you very much for your feedback. I am sincerely sorry that your experience did not meet your expectations regarding delivery and I completely understand your disappointment with this delay. The holiday period was marked by an exceptional demand that we did not anticipate. Despite all our efforts to ship each order as quickly as possible, this influx unfortunately extended our usual preparation times. As a reminder, your package was still delivered 6 working days after your order. An order placed on Saturday was shipped on Wednesday, which is an additional 48 hours delay. Your opinion is very valuable as it helps us improve. Rest assured that we have learned lessons from this period and that we will do everything possible next year to ensure that this situation does not happen again. Thank you for your patience, I wish you a nice day. Emmanuel
2
/5
★★☆☆☆
Hello, order placed at the beginning of December and still not received to this day... If I hadn't followed up, I wouldn't have had any news. Moderately satisfied
Alexia T.
purchased on 30/11/2025
Translated review
Answer from Cura naturale
Hello Alexia, I am sorry, despite my customer service request on 8/12 with Mondial Relay for your package that was not delivered, I only received a response today, 15/12. As mentioned in the email, we will send you a package again starting tomorrow. Have a nice day, Emmanuel
3
/5
★★★☆☆
The composition of the products is rather very good, the effectiveness is noticeable over time for most. The prices are more than reasonable.
Mélanie G.
purchased on 23/11/2025
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3
/5
★★★☆☆
Site evolving, with tabs appearing/disappearing a bit complicated. The new categories are a bit confusing because there are too many. The visuals are more representative and
Samanta D.
purchased on 26/08/2025
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Answer from Cura naturale
Hello Samanta, Thank you very much for your feedback and for your honesty! We welcome your comments with pleasure: the goal of this evolution of the website is precisely to make navigation easier for you, to better highlight seasonal products or targeted care according to needs. We know that some adjustments can be surprising at first, and your feedback helps us refine all of this. Please do not hesitate to write to us by email to share your more detailed impressions: we collect them with attention and kindness. Aurélie from the Cura naturale team
3
/5
★★★☆☆
Fast delivery but disappointed with the effectiveness of the two products used
Olivier D.
purchased on 27/07/2025
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Answer from Cura naturale
Hello Thank you for your feedback. We are glad that the delivery was fast, but we are sorry to hear that the effectiveness of the products did not meet your expectations. The action of our treatments can vary depending on the issue encountered, the regularity of application, and the quantity used. Please feel free to contact us directly so that we can better understand your usage and advise you on adjustments or combinations that could improve the results. Your satisfaction is important to us and we will do our best to find a suitable solution! Best regards, Aurélie
2
/5
★★☆☆☆
Great site, the only negative point would be the delivery time, I paid to have it the next day but it arrived 2 days later, the same time as if I hadn't paid for express delivery a bit disappointed but oh well...
Léna P.
purchased on 16/06/2025
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Answer from Cura naturale
Hello Léna, I am sorry to read about your experience with your order. It happens that there are many orders during the weekend and the shipping of orders can be delayed at the beginning of the week. Despite a 24-hour delay in shipping, the choice of express delivery allowed for delivery the day after shipping, which was Thursday. With standard delivery, you would have been delivered Friday at the earliest, or even Monday. In this specific case, do not hesitate to contact us to refund the price difference between express delivery and standard delivery. I remain available if needed, Emmanuel
3
/5
★★★☆☆
Not clear whether the sprayers are included with the products or not
Sylvie P.
purchased on 22/06/2025
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Answer from Cura naturale
Hello Thank you for your feedback, and I completely understand your comment. We are currently working on a new website to make the information even clearer, particularly by distinctly separating the classic formats (with sprayer) and the refill formats. This is already in place for our Detangler & Polish, and it will soon be extended to all concerned products. If you were referring to the repellent, our apologies for this lack of clarity! Thank you again for your feedback, it helps us improve. Aurélie