Customer reviews of Cycles et Sports

Product out of stock not noted on the site, email sent quickly but I only got what you offered and not the 3rd blue pair I wanted Apart from that, good product quality.

Poor communication on delivery times, I had to be the one to call back to check on the status of the order. Communication is an essential point for me when buying online. 20 days between order and dispatch with no news is not a standard feature of online commercial sites. Otherwise contents delivered as ordered.

My first order was ok and fast but the second one took longer (ok, there were the May bank holidays) and I had an objective in my order with no response even though I had contacted the people via chat.

For my first order, I can't express myself on your site. Furthermore, my rating for my order is mediocre because having ordered 3 items and only receiving one (while I was impatiently waiting for this one) is difficult to understand, especially since I'm 8000 kms away and paying customs taxes. After complaining, I hope to see my complaints come to fruition.

I placed my order on Monday 15/04 and it was validated. After a few days without progress, I contacted the site. I was told that although the gloves were "in stock", they were not physically present and had to be "repatriated" before shipping. I was assured that they would be dispatched on Monday 22/04. On the 23rd, as there had been no change, I contacted the site again and was told they would be dispatched on Friday 26th, which they did, with receipt on Monday 29/04. 15 days to receive an order, when shipping costs 4.91 eur, is really too long!

announced deadlines not met. obliged to phone for order information

Does the battery make noise when discharging?

The delivery date is not estimated, it would be useful to think about it!

I received an L size instead of an M.

Deadline exceeded even though I phoned before placing the order Not a very professional attitude Very disrespectful when I called several times to find out if my order had been dispatched To be avoided for lack of seriousness

My order was forgotten for 3 weeks until I called and all I got back was "ça été oublié". Not very commercial.

wrong color but sent anyway...

I had to restart the site to find out the status of this one....

11 days to receive my order (problem with the post I think) and gloves that come off after 15 minutes.

I received a helmet with a component that had come unstuck and there were impacts, and so far I've had no reply regarding an exchange.

Out of stock after placing order. Extra time granted, but would like to receive the product in another color. Request not taken into account!

Long preparation and delivery times. And a lock left on a cuff! Disappointed with the service

Choice and beautiful equipment, but stock not always up to date (item shown as available when no longer in stock). Purchase debited on day of sale, but parcel dispatched 10 days later.

Shoes not available at time of order (contrary to those displayed on the site) because shipped a week late.

Delivery time too long, over 1 week

I received a size S when the order was for a size L. I had to send the item back at my own expense even though it was a Cycles et Sport error.

The color is different and the delay quite long

stock not up to date, invoicing postage not readjusted and waiting for mail back from after-sales service.

Nothing to say about the speed of shipment, which is very fast. Nothing to say about the quality of the product ordered, but unfortunately the description is wrong, so I have to pay 6€70 in return shipping costs because of a description that does not fully correspond to the product.

All ok, except for excessive delivery costs and the shame of not offering a prepaid label service for the return shipping costs. 10€ each way and 15€ to send back due to an order error (on my part).

Too many missing items that they don't mention when ordering, so the order is delayed while they restock. Regular delivery errors twice already. Otherwise they have the brand I like and that's why I continue to order, but maybe not for much longer. And no commercial gestures, which is a shame considering their errors and the large amounts I leave them.

The products were received on time and in good condition, so very good from a logistical point of view. The price of the helmet seemed interesting, but when I received it, I discovered that its manufacturing date was 2021 for an order placed in mid-2023...
For a product that should be changed after 5 years, this information should be mentioned on the website at the time of purchase, so that I can make an informed purchase, since it's already halfway through its life before I've even put it on my head. Let's hope that its storage over the last 2 years has been favorable to its good "conservation"

Sizes not in line with sites

Stock status not kept up to date, some items are marked in stock when they are no longer in stock or, for new items, are marked in stock when they have not yet arrived, plus payment is cashed directly before the item has even been sent, whereas on other sites payment is cashed when the item is sent, and so in my case, where the order was not complete, I had to wait 2 weeks between the day I placed the order and the day it was dispatched to get a partial refund (item missing), and after 3 calls to find out the status of my order (the 2nd new item in stock had not yet arrived after more than a week's delay).I should have received my order in 48/72 hours (since the items were in stock...), but I only received a partial refund in 2 weeks and because I called them several times...so no, I don't recommend cycles et sports.

Customer service not customer-oriented, I won't be ordering from them again.

There's nothing special about the site other than the advantage of having the item I wanted at a reasonable price.

Ordered 2 cans of different brands in stock. I was informed by e-mail that one of the cans was not in stock. I had ordered on the site because the two cans were in stock, despite being much more expensive than elsewhere. Wrong stock, and no offer of a commercial gesture to apologize for their mistake.

I think it would be better to group products by brand.

Delivery in a relay point which refuses the reception !!!

Lack of information on customs duties. Some sites tell you before you buy. It cost me $100 CDN for shipping and customs. Not a bargain after all.

haphazard article classification

Hello Disappointed with the insole of the shoes could put a good pair of sole for shoes at this price Greetings

I rated it medium because it's not excellent and not very bad, although I'm not happy. I didn't have time to go to my bike shop, so I ordered online to save time. Order quickly delivered but product not as described. The valve barely protrudes above the rim. I contacted the site by phone and was quickly taken to the workshop. The technician recognized that there was a problem after receiving a photo of the valve. Since then, despite a reminder and the filing of a dispute with Paypal, no sign of life, that's the very bad part. All I want is for them to send me the right valves and not charge me for the return or refund me.

I can't put more than average since they didn't send me the right energy bars. Too bad because it's a good site.

Buongiorno. articolo acquistato qualitativamente ottimo, il marchio di per sé è già una garanzia a prescindere. Mediamente soddisfatto sul prezzo dell' articolo acquistato che inizialmente era conveniente ma al momento del pagamento è aumentato rispetto alla cifra del carrello. Spese di spedizione inizialmente gratuite poi rivelatesi onerose spiegate in qualche termine di vendita poco evidente (comunque alte rispetto alla concorrenza sempre estera) . Tempi di consegna poco rispondenti alle promesse, dovuto forse alla scelta dello spedizioniere locale (poste) utilizzato, ma soprattutto ad un errore di gestione passaggio consegna da spedizioniere d'oltralpe a corriere sul territorio italiano dell'ultimo tratto.
Giudizio globale dunque medio. A mio modesto parere c è margine di miglioramento per le vendite verso altri paesi. Cordiali Saluti.