The online store "Cycles et Sports" consistently excels in delivering products quickly and efficiently, with many customers noting that their orders arrived within just a couple of days. The products are described as compliant with the descriptions provided, affirming the accuracy of what is offered on the site. Customers highlight the quality of the items, particularly mentioning specific products like jerseys and shorts as being well-made and fitting as expected.
The 2 foams received were folded in their packaging. One of the foams had a rigid structure which is now marked.
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Response from Cycles et Sports
Thank you for your comment, we apologize for the inconvenience, we will get back to you Sportivement Cycles et Sports
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E. S.
Rating: 3 out of 5
following a purchase from 30/01/2023
returns are at the customer's expense
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Didier G.
Rating: 3 out of 5
following a purchase from 07/02/2023
Missing search by size
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/11/2022
I can't understand how a pair of gobik shorts costing 160 euros can be delivered without an original bag, folded and compressed into a small box with the other products ordered.
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Response from Cycles et Sports
Thank you for your comment, we have a physical store and the products can also come from this store, the weight of the parcel is important and the more we gain in volume the more it allows the post office to distribute more and limit the carbon footprint cordialement
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/11/2022
The site offers items that are supposedly in stock but that they don't have...total disappointment!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 18/11/2022
Order received normally
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/10/2022
The site is well done, the order, payment and tracking are correct and I award for that, 5 stars On the other hand and it's a shame the delivery time exceeds 20 days and I award for that 3 stars .
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/10/2022
it's been 2 times that i've placed an order, and 2 times that the item is unavailable and i'm offered another product. update your site
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/09/2022
8 days to receive the order a little long
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/09/2022
Very few references in the 'Bicycles' and 'Equipment/Mechanics' sections.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/09/2022
I recommend the site but I am disappointed this time, the socks are not the right color.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/08/2022
order well delivery times also books quite fast i recommend this site to
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/07/2022
Disappointed with the delivery times. I had to call again to find out the status of my order.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/07/2022
Good site and good product. Too bad it's not updated frequently, otherwise nothing to say.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/06/2022
I did not receive the main part of the order, i.e. the wheels, because the carrier did not take charge of them. I would have liked to have been offered another solution.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 13/06/2022
Delivery time not respected without customer information. When I contacted customer service, I had to contact them several times, and the customer service route is not smooth. I had also asked to be kept informed of the receipt of stock to have an idea of how long it would take to receive my order, but this commitment was not kept. Too bad. Customer experience marred by logistical problems poorly managed by the site's customer service.
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Response from Cycles et Sports
Thank you for your comment. We apologize for the delay in receiving your order, as our supplier was unable to give us an exact date.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/06/2022
Fast shipping Perfect
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 16/06/2022
Very friendly, but the tightening pattern doesn't match my SIDI shoes. Unfortunately.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/05/2022
Not very clear, you're selling the luggage rack, but not the mudguard needed to secure it.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/06/2022
the anti-theft device has not been removed from the shorts
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Response from Cycles et Sports
Thank you for your feedback. We are sorry for the inconvenience. We will contact you to find a solution. Sincerely, The Cycles et Sports team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/05/2022
no information on additional customs charges for countries outside FR
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/05/2022
Delay too long.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/05/2022
only one drawback, I'm an old chnok and don't really appreciate being on a first-name basis, otherwise nothing to say cordially
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/04/2022
Delivery times were not respected: more than 12 days to receive my helmet and no communication from customer service, as if my order had been forgotten.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/04/2022
Impeccable product lmai no delivery Change service provider
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 10/04/2022
Fast delivery. However, I ordered the black model and received the model with beige sides. Immediate need for competition so no time to send it back for exchange... first order at cycles et sports, too bad.
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Response from Cycles et Sports
Thank you for your comment. We apologize for the error and will contact you as soon as possible.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/03/2022
Be sure to send the requested merchandise
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Response from Cycles et Sports
Thank you for your comment, if this is an error on our part we will contact you again, we apologize cordially
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/03/2022
Delivery very good, just a shame the clothes arrived with the security chips not removed......
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Response from Cycles et Sports
Thank you for your comment, we apologize for this oversight, you have seen with my colleague to solve this problem otherwise thank you to contact us again if you still do not find a solution, sports.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/02/2022
Order received late, after a reminder to Cycles et Sports who acknowledged a lack of follow-up.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/03/2022
It would be great if the sizes of cycling vests corresponded to reality. At GOBIK wholesalers, you have to take a size larger than your usual size or you'll have to send the item back at our expense JPD
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/01/2022
Order placed on 21/01/2022. Parcel dispatched on 26/01/2022 following my telephone intervention with Cycles et Sports. It turns out that my order was "zapped". Parcel received on 28/01/2022, i.e. 7 days after my order. This can happen, but no apology was made and no commercial gesture was made.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/01/2022
On the other hand, when you receive a product in its original packaging labelled €10 (the manufacturer's recommended retail price, Mavic), even though you paid €15 for it, you feel like you've been taken for a ride. Even if the product is hard to find, and stocks are obviously being liquidated, this was my last experience with cyclesetsports.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 16/01/2022
Out of 4 products ordered, one could not be honored (product finally discontinued although it was marked available on the site), another had to be returned because it did not conform to the description on the site and the product reference. Not very serious. A lot of wasted time and not even a commercial gesture...
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Response from Cycles et Sports
Thank you for your feedback. We apologize for the inconvenience. As we also have a physical store and our stock is not managed electronically, errors can occur. These errors have been taken into account by us and you have been reimbursed. Sincerely, The Cycles et Sports team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/01/2022
Postage and packing,
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/01/2022
LE site est bien fait ,lors de la livraison une erreur de produit rapidement prise en considération ,échange sans problème au bout de quelques jours;
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/01/2022
it's a pity that some colors are missing compared to what's advertised.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/01/2022
The order was only dispatched a week after I placed it, and even then I had to contact the site again to find out where it was. Otherwise nothing to say about the quality of the product received.
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