/10
★★★★★
based on 1615 published reviews
★★★★★
based on 1615 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
Hello, I am disappointed. I followed the protocol for the anti-cyano very carefully, but no change. At this price, I expected another result.
Jean-françois E.
purchased on 06/02/2022
Translated review Answer from daphbio
Hello Jean-François,
Thank you for your message, it is possible that the treatment will require a longer period of time to remove all the cyanos.
If you wish, you can send us a photo of your cyanobacteria by email so that we can advise you as best as possible.
I wish you an excellent day
Thank you for your message, it is possible that the treatment will require a longer period of time to remove all the cyanos.
If you wish, you can send us a photo of your cyanobacteria by email so that we can advise you as best as possible.
I wish you an excellent day
3/5
★★★☆☆
Good product against cyanos to see in time
Gilbert H.
purchased on 21/02/2022
Translated review3/5
★★★☆☆
As for the management of the order I have nothing to say, everything was perfect, only a small misunderstanding about the delivery, not to pay the shipping I had chosen the withdrawal at a physical point, while the courier delivered it at home. Instead, as regards the after-sales service, it leaves a lot to be desired, I sent two emails with different addresses for fear that it would end up in spam but I never got an answer, I wanted some detailed information on how to use the products, but I had to ask around the forum, they may have good products but the after-sales is essential. I don't know if I will buy anymore.
Alberto S.
purchased on 31/01/2022
Translated review Answer from daphbio
Bonjour,
avez-vous essayé de nous contacter sur nos réseaux sociaux ? Il se peut que certains courriels nous parviennent. Vous pouvez aussi essayer d'appeler.
Sur le site internet vous avez beaucoup d'informations, tout est traduit en italien.
Si vous voulez vous pouvez nous contacter sur les réseaux et nous répondrons à vos questions, ou vous pouvez télécharger le protocole des produits concernés et vous trouverez beaucoup de réponses.
En ce qui concerne les livraisons, nous avons eu un problème avec les points de relais en Italie, nous nous en excusons mais nous n'avons pas le contrôle sur le transporteur pour ce genre de choses.
avez-vous essayé de nous contacter sur nos réseaux sociaux ? Il se peut que certains courriels nous parviennent. Vous pouvez aussi essayer d'appeler.
Sur le site internet vous avez beaucoup d'informations, tout est traduit en italien.
Si vous voulez vous pouvez nous contacter sur les réseaux et nous répondrons à vos questions, ou vous pouvez télécharger le protocole des produits concernés et vous trouverez beaucoup de réponses.
En ce qui concerne les livraisons, nous avons eu un problème avec les points de relais en Italie, nous nous en excusons mais nous n'avons pas le contrôle sur le transporteur pour ce genre de choses.
3/5
★★★☆☆
After using the products I had an episode of Dinoflagellates and cyano bacteria. The service from the photos blamed the old rocks but contrary to that they were purchased 5 years ago. I state that the tank is 5 years old and was completely stable. Used reseeding products plus bactoreef. Service was not up to the product, they could tell me it was impossible because it never happened. In fact after about die weeks of using the products the dino and cyano disappeared. Surely my tank mature for years will have restarted a small maturation and then return to stable. To date, on the whole excellent product assistance to review
Gambitta M.
purchased on 26/01/2022
Translated review3/5
★★★☆☆
No explanations, for the price a notice even succinct, is a politeness.deplus my tank remains very poor in dolphins, are they poorly fed by the product.so not very satisfied by the value for money very high
Jean Pierre N.
purchased on 13/01/2022
Translated review2/5
★★☆☆☆
You know my opinion, you say that you are not responsible for the carrier but it is you who use them and it is also you who put in big on your site "delivery in 48 hours".
Eloïse D.
purchased on 08/01/2022
Translated review Answer from daphbio
Hello Ms. Desmet,
Packages take 48 hours to arrive, however, as with any package shipment, it is possible that the carrier may take longer. Once again we are sorry for this inconvenience.
Packages take 48 hours to arrive, however, as with any package shipment, it is possible that the carrier may take longer. Once again we are sorry for this inconvenience.
3/5
★★★☆☆
TO DATE I CAN NOT GIVE A CERTAIN ASSESSMENT BECAUSE 'IN CONCOMITNZA THE USE OF PRODUCTS FOR RESEEDING I HAD A RETRACTION OF POLYPS ON SEVERAL CORALS SPS AND LPS. I WAIT TO SEE IF THE PROBLEM PERSISTS.
Vittorio S.
purchased on 01/01/2022
Translated review Answer from daphbio
Bonjour monsieur,
n'hésitez pas à nous contacter en cas de problème.
n'hésitez pas à nous contacter en cas de problème.
3/5
★★★☆☆
Very good products. Problem is the price.
Stephane C.
purchased on 27/12/2021
Translated review2/5
★★☆☆☆
Excellent product already used
Lazzari G.
purchased on 28/11/2021
Translated review Answer from daphbio
Merci beaucoup pour vos commentaires !
2/5
★★☆☆☆
Not delivered to the address marked
Jonathan V.
purchased on 20/11/2021
Translated review Answer from daphbio
Nous sommes désolés pour ce désagrément, mais une fois que le colis a été remis au transporteur, nous n'avons plus aucun contrôle sur lui.
Nous espérons que cela ne vous a pas causé trop de problèmes logistiques.
Nous espérons que cela ne vous a pas causé trop de problèmes logistiques.
3/5
★★★☆☆
Very mixed. I bought a restart kit after my tank crashed. After several weeks of following the protocol, the result is an uncontrollable rise in cyano. The support explains me that my PV are no longer good for anything, and offers me a quote to replace them by their stones. I'm still surprised because before the crash (power cut over several days) my tank was running very well... So in my case, I remain on my hunger and I conclude more to a commercial approach than anything else
Sébastien C.
purchased on 29/10/2021
Translated review3/5
★★★☆☆
Bactoreef very efficient, no nitrite outbreak, despite the use of karcher washed stones, on the other hand no development of microfauna after 3 weeks despite the respect of the protocol
Alain B.
purchased on 14/10/2021
Translated review Answer from daphbio
Hello Mr Babillon,
Concerning the microfauna it can take longer than 3 weeks because each tank is different and it is also very difficult to see them with the naked eye.
Do not hesitate to come back to us soon.
Thank you for your feedback
Concerning the microfauna it can take longer than 3 weeks because each tank is different and it is also very difficult to see them with the naked eye.
Do not hesitate to come back to us soon.
Thank you for your feedback
3/5
★★★☆☆
Delivery arrive quickly.
Julien D.
purchased on 07/10/2021
Translated review3/5
★★★☆☆
I find the number of Daphnia weak for the volume ordered. But after contact with the SAV, a commercial gesture was made. I thank them.
Lise B.
purchased on 16/09/2021
Translated review3/5
★★★☆☆
The anti cyano products were effective twice, 1 year ago and 5 months ago. This time, not effective. Our cyanos are becoming resistant to your bacteria. What to do? Blackout? I continue to use bactofresh and micro macro life. I put a little oxygenated water; the cyanos have almost disappeared but they will reappear. This is a freshwater aquarium.
Carine G.
purchased on 01/09/2021
Translated review3/5
★★★☆☆
Total failure. No daphnia survived. I do not question the quality of these products, I may have been wrong about the aclimation. I suggest an instruction manual for users, especially novices
Christine R. Translated review
Answer from daphbio
Hello, thank you for your feedback, indeed daphnia require some precaution and a particular implementation.
On our site you have a protocol that explains the steps to follow with advice so that it goes as well as possible, while keeping in mind that they have a difficult adaptation to set up.
Thank you
On our site you have a protocol that explains the steps to follow with advice so that it goes as well as possible, while keeping in mind that they have a difficult adaptation to set up.
Thank you
3/5
★★★☆☆
I'm a very good customer and I'm very happy with the service I've been getting.
David B.
purchased on 18/07/2021
Translated review2/5
★★☆☆☆
After 15 days no results
Michel T.
purchased on 13/06/2021
Translated review3/5
★★★☆☆
Excellent
Alessandro P.
purchased on 05/05/2021
Translated review3/5
★★★☆☆
I have not seen any change in the microfauna life since the protocol...is it really effective ? at this price I hope so.
Aurelien H. Translated review
Answer from daphbio
Hello, thank you for your feedback. The microfauna can not be seen with the naked eye and can take several weeks to develop depending on the aquarium.
Good day to you.
Good day to you.