/10
★★★★★
based on 1800 published reviews
★★★★★
based on 1800 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Reseeding and maintenance protocol for Marino excellent in results.
Corrado A.
purchased on 02/06/2024
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1/5
★☆☆☆☆
Not solved the problem
Massimiliano R.
purchased on 01/06/2024
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1/5
★☆☆☆☆
This is the second and last time I order from them. Disappointed again this time. Not much life and I still have so much algae in my aquarium.
Frederic P.
purchased on 28/05/2024
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1/5
★☆☆☆☆
Goods only delivered after 17 days is a top performance never again
Albert G.
purchased on 03/05/2024
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1/5
★☆☆☆☆
Unlike other purchases I've made from daphbio, this time the anti cyanobzcterie seawater kit didn't work at all in my aquarium. Even though it was invaded. A real shame. I'm used to much better with daphbio
Luc G.
purchased on 30/03/2024
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1/5
★☆☆☆☆
Products received on time on this side nothing to say DOES NOT WORK despite the protocol followed to the letter PRODUCT VERY OR VERY VERY EXPENSIVE FOR PRODUCTS THAT DO NOT WORK!!! DON'T BE LIKE ME, DON'T ORDER EXPENSIVE PRODUCTS THINKING THEY'LL WORK!
Christophe P.
purchased on 18/02/2024
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Answer from
daphbio
Hello,
Thank you for taking the time to leave a review.
First of all, it's important to determine whether the algae you have is cyanobacteria. Then, if the cyano is coming back regularly, it may be related to your stones (see the blog post about old tank syndrome at https://www.daphbio.fr/fr/blog/la-solution-au-syndrome-du-vieux-bac--n45).
Don't hesitate to send us a photo of your aquarium, we'll be delighted to help.
Best regards
Customer Service
Thank you for taking the time to leave a review.
First of all, it's important to determine whether the algae you have is cyanobacteria. Then, if the cyano is coming back regularly, it may be related to your stones (see the blog post about old tank syndrome at https://www.daphbio.fr/fr/blog/la-solution-au-syndrome-du-vieux-bac--n45).
Don't hesitate to send us a photo of your aquarium, we'll be delighted to help.
Best regards
Customer Service
1/5
★☆☆☆☆
.
Nicola L.
purchased on 15/02/2024
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1/5
★☆☆☆☆
Hello, I don't see any microfauna appearing. Thank you
Mustafa B.
purchased on 16/02/2024
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Answer from
daphbio
Hello,
You need to give the microfauna time to establish itself in your aquarium. It can take between 1 and 2 months to appear.
Best regards
Customer service
You need to give the microfauna time to establish itself in your aquarium. It can take between 1 and 2 months to appear.
Best regards
Customer service
1/5
★☆☆☆☆
Fast delivery Very happy with my order See you soon
Alain C.
purchased on 14/02/2024
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1/5
★☆☆☆☆
Good product good delivery
Christophe C.
purchased on 28/01/2024
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1/5
★☆☆☆☆
The product was of no use to me
Rolf-bernd S.
purchased on 19/01/2024
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1/5
★☆☆☆☆
It changed nothing
Laurent P.
purchased on 20/01/2024
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1/5
★☆☆☆☆
Product too expensive ineffective too bad
Jacques C.
purchased on 16/01/2024
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1/5
★☆☆☆☆
He did not arrive
Adriana S.
purchased on 26/11/2023
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Answer from
daphbio
Hello,
We have reshipped at our expense and the package has successfully arrived at its destination.
Sincerely
Customer Service
We have reshipped at our expense and the package has successfully arrived at its destination.
Sincerely
Customer Service
1/5
★☆☆☆☆
Bought 2x and it didn't completely solve the problem, I always had a good part of the cyano that remained...so disappointed!
Yves V.
purchased on 24/11/2023
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1/5
★☆☆☆☆
Product received without dosing pipette, effectiveness I have a big doubt too ...
Jeremy M.
purchased on 14/11/2023
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1/5
★☆☆☆☆
I read too quickly the promotion for Halloween I found this one ambiguous and misleading I got fooled it's okay I will order more
Didier L.
purchased on 01/11/2023
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1/5
★☆☆☆☆
The anti-cyano product had no effect, even when the protocol was extended longer than expected (my aquarium is only 100L). The other 'bactofresh' bottle seems to have boosted plant growth. Not knowing exactly what's in it, it's hard to say if it's related or just a coincidence. Very disappointed considering the price!
Edouard L.
purchased on 06/10/2023
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1/5
★☆☆☆☆
I followed the instructions for multiplication and nothing all. All dead. Hoping the company will do something.
Raynald L.
purchased on 17/10/2023
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1/5
★☆☆☆☆
Excellent products partly already tested
Gianna P.
purchased on 01/09/2023
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1/5
★☆☆☆☆
No change several times I try and nothing happens...
Anton A.
purchased on 25/07/2023
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1/5
★☆☆☆☆
The products are exceptional I give one star because the expiration is too close a product microfauna and meiofauna eggs expired in 14 days and bactoreef and 4 months having a 120 liter aquarium I have to throw it away 350ml also microfaune booster in 4 months
Fabio D.
purchased on 09/06/2023
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1/5
★☆☆☆☆
6 days of anti cyano . And still here despite following the protocol...
François M.
purchased on 04/06/2023
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1/5
★☆☆☆☆
No significant change
Alain H.
purchased on 29/05/2023
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1/5
★☆☆☆☆
My order never arrived
Clément B.
purchased on 21/05/2023
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1/5
★☆☆☆☆
3 weeks after inserting the starter kit I have not noticed the growth of any microfauna and meiofauna.... Will I have done something wrong ( even though I followed the protocol) have it been bad luck...???
Loris L.
purchased on 09/04/2023
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1/5
★☆☆☆☆
The product is not really effective and the price is very high. I do not recommend
Steeve B.
purchased on 02/04/2023
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1/5
★☆☆☆☆
I used the protocol provided to eliminate cyanobacteria and it had no effect whatsoever, despite following the directions to the letter. I'm sorry but I can't help but give a very negative review (even considering the high cost of the products).
Vincenzo C.
purchased on 25/03/2023
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1/5
★☆☆☆☆
Really disappointed ... no live Daphnia ...
Olivier H.
purchased on 14/03/2023
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1/5
★☆☆☆☆
Followed the protocol. Bactoreef works well, it is expensive the bottle but then the eggs of miophauna and microphone there is nothing after 1 month. Despite following the protocol and the kit.
François M.
purchased on 09/03/2023
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1/5
★☆☆☆☆
I took the complete anti cyano kit + bactoreef. I followed the protocol to the letter. Treatment finished and still as much cyano
Philippe G.
purchased on 10/03/2023
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1/5
★☆☆☆☆
The daphnia and other microfauna culture kit arrived almost a week late and the few daphnia that were still alive when I received my package (after 4pm) died within 48 hours after the kit was put in place, despite the fact that I had poured the entire contents of the phytoplankton bottle upon receipt. I was forced to pay for an express delivery, only to receive none of the benefits of this delivery method. I would have preferred that the store be honest and warn its customers of the randomness of a delivery in Switzerland. I was the one who had to call the customer service twice to finally unblock the situation (as if UPS didn't have my building code even though my phone numbers were written on the package). In short! Very disappointed, because it's a daphnia culture kit but in fact it's better to give everything to the fishes as soon as you receive it, especially when your objective is to feed the fishes.
Sisly F.
purchased on 02/03/2023
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1/5
★☆☆☆☆
Great products and more0 than satisfactory result
Marco D.
purchased on 26/02/2023
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1/5
★☆☆☆☆
Aquarium with only rocks and aragonite sand. I was hoping that there would be a change of gear in the maturation but unfortunately nothing has shown up. The tank has not started at all. I remain convinced that unless inoculations are made with live material, the bacteria, eggs, etc. inserted are absolutely not enough. Disappointed
Giovanni G.
purchased on 22/02/2023
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1/5
★☆☆☆☆
Package arrived late because of lack of ups, a day not decided and that did not suit me because of work, Microfauna arrived dead, 3 weeks later still no sign of life. After contact with the service daphbio by mail, no alternative solution proposed on the contrary they remain camped on their opinion (not their fault blabla........) so result I have to restart a complete seeding protocol with another brand and daphbio it's over for me more than 100 € lost.
Christophe D.
purchased on 22/02/2023
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1/5
★☆☆☆☆
For a product at this price I expected better, it did not work, the cyanobacteria is still present and in full form.
Alrick R.
purchased on 19/01/2023
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1/5
★☆☆☆☆
Not working
Stefano G.
purchased on 15/01/2023
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1/5
★☆☆☆☆
Compliant products but problem of delivery scheduled on Friday and received on Tuesday while I was on vacation knowing that these products must remain in the refrigerator
Frank A.
purchased on 04/01/2023
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1/5
★☆☆☆☆
Not satisfactory because received after more than a week of transport by -5°c and the flora/fauna was all dead and never resuscitated in the tank... - I received them but no new Daphbio shipment to compensate for this - next time (if there is a next time...) I will not receive the package
Eric F.
purchased on 08/12/2022
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1/5
★☆☆☆☆
I had placed a first order with a microfauna that appeared very quickly. I made a new order recently, it is now 17 days that the microfauna content is in my aquarium and there is no manifestation of life.
Jean-michel M.
purchased on 18/11/2022
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1/5
★☆☆☆☆
Hello, I have received your package, unfortunately, I am disappointed this time. There are only two or three daphnia that swim in the bag it is expensive the order.
Patrick P.
purchased on 16/10/2022
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1/5
★☆☆☆☆
Daphbio make ads for promotions and once ordered the promotion is not there!!! I called the boss of Daphbio and he says that it does not concern the other products!!! So I sent him their promotion as proof and that it is not bad understanding! To this day no more news while I asked him to send the missing. No more news !!! This man is a dishonest! I will delete my account with them!
Richard C.
purchased on 26/09/2022
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1/5
★☆☆☆☆
For the moment after 10 days of treatment with all the products recommended to fight against cyano no result. It's a pity that Daphbio doesn't answer my mails.
Jean Frédéric L.
purchased on 05/09/2022
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1/5
★☆☆☆☆
The product worked the first week with a regression of the algae, but it came back just as fast...
Mickael D.
purchased on 03/09/2022
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1/5
★☆☆☆☆
It didn't work, all dead???
Frederic S.
purchased on 01/08/2022
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1/5
★☆☆☆☆
I bought bactofresh and micro macro life to test in my 60l aquascaping full planted with technical soil so osmosed water remineralized gh+ and injection of co2. Surprise by opening the package there was a 3rd small bottle ... A guppy !!! I may have misread my order that there was a live one as a gift, in which case I would have refused. All this to say: DO NOT OFFER FISH The parameters of my tank are not at all adapted to guppies, one week after the introduction, jump of tank, death, there you go... After the product is perhaps good, to see.
Daniel B.
purchased on 25/07/2022
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1/5
★☆☆☆☆
No results, the process supposed to introduce microfauna and meiofauna has completely failed, so the product is useless.
Alain S.
purchased on 02/07/2022
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1/5
★☆☆☆☆
When I last ordered, the micro fauna I received was dead, and a rotten water smell was coming out of it when I opened it.
Lucas P.
purchased on 14/06/2022
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1/5
★☆☆☆☆
Disappointed by the cyano protocol No satisfactory results but on the contrary
Christine P.
purchased on 25/05/2022
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1/5
★☆☆☆☆
Customer service does not answer questions
Raphaël R.
purchased on 11/05/2022
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Answer from
daphbio
Hello Mr.Rabiller, we are sorry if you did not receive a response from the customer service. For a faster response you can also contact us on our social networks.
An excellent day to you
An excellent day to you
1/5
★☆☆☆☆
The shipping was very speedy. But the communication is poor. You get on messages whether by mail, Facebook etc. you get no response. I have the problem that from the 10 day the nutrients have gone massively high. Here I wanted to know if it is possibly the product. But there is no answer and no help. To the product itself I can otherwise neither positive nor negaitv report. The nutrients I can not say exactly whether it comes from that. Therefore, only one star and at the price you can definitely expect some support. I would rather rely on Polyp Lab in the future.
Thorsten D.
purchased on 01/05/2022
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1/5
★☆☆☆☆
Since I have been using these products I have lost half my fish and the plants are getting worse and worse.
Laura C.
purchased on 06/04/2022
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1/5
★☆☆☆☆
They don't do what they say
Giovanni P.
purchased on 16/04/2022
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1/5
★☆☆☆☆
Very disappointing result
Alexis S.
purchased on 22/03/2022
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1/5
★☆☆☆☆
Pure swindle, pass your way.
Jonathan W.
purchased on 27/02/2022
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1/5
★☆☆☆☆
Opinion: Totally ineffective in my case, dry loss of 150€ Having started this 400L Iwakuni 6 months ago with Daphbio products with efficiency. I turned to their range of products again when a cyano problem appeared in the same tank. The protocol was followed to the letter and even extended by 3 days. After that I was away for 4 days and when I came back, the cyano was totally invaded again. The products arrived in good condition and the tank has stable and correct parameters: KH:2 - GH:7 - NO2:0 - NO3:1- PH:7.1- PO4:0.1 - LED lighting 130w - remineralized osmosed water - biological filtration 30L of pozzolan in the tank 7L in the filter - no chemical filtration
Kevin M.
purchased on 18/02/2022
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Answer from
daphbio
Hello, we are sorry to read your message.
However, there are some algae that really look like cyanos but are not and in this case our product is not effective.
That is why we ask for pictures before and even after the treatment to make sure that it was effective and that the algae was detected.
According to our experts, the algae you are suffering from can be treated with Bactoreef over 4 weeks.
We remain at your disposal via customer service or social networks if you want to know more or send us one or more photos of your aquarium
However, there are some algae that really look like cyanos but are not and in this case our product is not effective.
That is why we ask for pictures before and even after the treatment to make sure that it was effective and that the algae was detected.
According to our experts, the algae you are suffering from can be treated with Bactoreef over 4 weeks.
We remain at your disposal via customer service or social networks if you want to know more or send us one or more photos of your aquarium
1/5
★☆☆☆☆
The products are shipped close to expiration, given the cost should be clarified this aspect before shipping. Disappointing also the customer service.
Cammisuli F.
purchased on 25/12/2021
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1/5
★☆☆☆☆
Visu with a microscope, no microfauna nor egg in the bottle and no microfauna after the protocol. I strongly advise against these products.
Patrick D.
purchased on 21/12/2021
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1/5
★☆☆☆☆
Ineffective product paid in the wind and does not seek a solution and it only proposes to buy new stones.Big scammer, and moreover very badly polished
Jollet P.
purchased on 11/12/2021
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1/5
★☆☆☆☆
The kit did not work for me under the pretext that "no plants in the aquarium" as if in nature daphne did not live in the best obstacle After 2 weeks I qd meme have an answer that ends on a promo code of 5 € valid in 3 days that ... does not even cover the shipping costs of 9 €!
Corentin B.
purchased on 20/11/2021
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