daphbio Overall rating

9.39/10
★★★★★
based on 729 published reviews 10 1

Latest negative customer reviews

1/5
★☆☆☆☆
The products are shipped close to expiration, given the cost should be clarified this aspect before shipping. Disappointing also the customer service.
1/5
★☆☆☆☆
These products are a fraud. No trace of life after 1 month.
1/5
★☆☆☆☆
Good morning, I was not happy with the products, I have done 20 days of treatment and the values of phosphate, nitrate and diatoms are sky-high
Answer from daphbio :
Bonjour, nous sommes désolés que les produits ne vous conviennent pas. Si vous le souhaitez, vous pouvez nous contacter pour avoir un avis personnalisé sur votre aquarium et les problèmes que vous avez rencontrés.
1/5
★☆☆☆☆
I give a negative vote for the simple fact that I bought 170 euros of products and were ineffective moreover I asked for help and no one responded vote 0 I'm sorry
Answer from daphbio :
Bonjour, monsieur,

Je suis désolé que vous n'ayez pas obtenu de réponse à votre demande.
N'hésitez pas à nous contacter par email ou via nos réseaux sociaux afin que nous puissions vous apporter une réponse.

Une excellente journée
1/5
★☆☆☆☆
Order arranged at their convenience when I had ordered for 2 people
1/5
★☆☆☆☆
I cannot give an objective opinion! I have lost almost all my fish since I put the product on coincidence? Certainly I hope so. I look for the reason knowing that my parameters are good ????
1/5
★☆☆☆☆
By scrupulously following the method recommended for maintenance... Nothing was moving anymore, they didn't survive. Pfffff
Answer from daphbio :
Hello Sandrine, thank you for your feedback. We are sorry to read this message, have you contacted by mail, phone or via social networks to solve the problem?
If not, we invite you to do so to try to find a solution.
Good day to you.
1/5
★☆☆☆☆
For me it didn't work I don't recommend
1/5
★☆☆☆☆
I followed the protocol to the letter, and no trace of life after more than 3 weeks, even with a magnifying glass. With 30 years of aquaristics I confirm that nothing is better than live stones to seed the aquarium.
Answer from daphbio :
Hello Pierre-Yves, first of all thank you for your feedback.
3 weeks is much too early to see microfauna, depending on the size of the tank it can take up to 3 months. Then the live rocks we can't find any more, the import is forbidden since 4 years and it's far from being a panacea because you can get covered with pests and many have stopped marine aquarium because of these same pests. Follow our protocol as defined on our blog "How to start a reef aquarium" and you will see that everything will go well (the protocol has been followed more than 20,000 times without any problems).
Don't hesitate to contact us if you have any questions, we are here to help you.
1/5
★☆☆☆☆
A week since I put the product on and still no microfauna, I think I've been scammed.
1/5
★☆☆☆☆
Hello treatment since 10 days on dead pv To date I see no evolution
Answer from daphbio :
Hello Ludovic, first of all thank you for taking the time to answer and give your opinion.
Indeed, the microfauna can take up to 3 months to appear, it varies depending on the aquarium and the quality of the stones.
On our Marcorocks, for example, it appears more quickly than on stones that are older or second hand.

Do not hesitate to contact us for more information.
1/5
★☆☆☆☆
Useless and bad for my high school graduation. Since my corals are no longer opening and dying. Especially the lps.
Answer from daphbio :
Hello,
First of all, thank you for taking the time to answer and give your opinion.
We are sorry to read this, please contact us again so that we can see together what could have happened in your aquarium.

1/5
★☆☆☆☆
I was just about to call you on Monday morning because for the moment there is no real improvement possible and I am five days six days away from using it. I even think I will call you on Monday morning. Thank you.
Answer from daphbio :
Hello, following the sending of your photos we had given you a personalized advice on the phone, without answer of your share for the moment. You can contact us without any problem to discuss the situation! We remain available and would love to help you.
1/5
★☆☆☆☆
The seawater aquarium starter kit. Avoid!!!! The exorbitant price, the protocol followed from A to Z, in the end the aquarium is not cycled at all, 6 weeks of use - the time wasted . You had to buy something else. Very disappointed.
1/5
★☆☆☆☆
Hello I have collected the colie but nothing alive in the bottle to make a zooplankton culeture I am sure that it was not more than 50€.
1/5
★☆☆☆☆
No I got my daphnia dead, I'll never order from this site again.
1/5
★☆☆☆☆
Delivery with delay. the reseeding kit doesn't work. they have lost some compared to the beginning. maybe they want to give priority to sales over quality.
1/5
★☆☆☆☆
Nothing happened. I didn't see any difference. Very disappointed. High price for the result.
1/5
★☆☆☆☆
No guarantee
1/5
★☆☆☆☆
It didn't work for me twice, even though I followed the protocol to the letter in the reseeding kit. Very disappointed, I do not recommend it.
Answer from daphbio :
Good morning, Mr. Chitel,

Thank you for taking the time to complete our satisfaction survey.
Do you filter on micron bag or perlon? Have you tried to distinguish the micro fauna at night when the lamp is off, with a flashlight or a flash for example?
Please send us a picture of your aquarium to help us get a better idea.

With kind regards
Customer Service