Customer reviews of DE BUYER

Ordering things was OK. The major problem: I have not seen the return/refund options/policy. I have contacted your customer support and got a link to the page in French with instructions on how to fill out the form (French only) and that I need to send things back and that you refund only for unused items. This was not a problem in my case, but far away from my experience with Amazon. Where all this is much more convenient. On top of it, I need to pay transport costs on my own and still do not have any reply from your customer service :(

It seems to work but it is not easy to hold and use.

The goods are great but the shipping costs or return shipping costs are ridiculously high

The return process is a disgrace - I would not shop here again

Unfortunately, as of today (18.12.25), the ordered goods have not yet been received.

The product is good. However, 4 small rings with a diameter of 7.5 cm were in a huge package. Therefore, I would not order again for sustainability reasons.

Received a pan with a broken handle.

Return shipping costs are the responsibility of the customer. Given the weight of the pans, it's absurd.

article not present or unavailable, long search, complicated return at the customer's expense, a shame for the price.

Hello, after consulting your customer service, I purchased a tritan plastic socket that was supposed to fit the 'adapter' system I already have, however, it seems that the diameter is not compatible :((

I bought a square mould, item error due to a code error on your part, I told them it's urgent because we're preparing a competition for the Sirha in Lyon, and I still haven't received my goods. If I don't receive it tomorrow, I'll send it back! I'll never order from you again!

so far the goods have been on the way for 10 days and it is not yet clear when and if they will arrive at all

The pan has warped immediately and customer service has not responded to me for days. Order number: VERTHICYM

website inaccessible

canceled order with no explain, left me in trouble

the pan was pitted when I called your services the person told me to rub it with steel wool which I did, still the same condition then I lined it and on the electric plate it simply blackened not happy at all. I'd like to say that I'd already bought the very large frying pan from you and had no problems.

As I bought it in France, my return was not accepted. I now have a 36 cm glass lid without a matching pan.

I received a different article from my choice, but I kept it anyway...

Single-use stove... Contradictory explanations regarding the culotage... To be avoided

Everything sticks in the 3 iron pans I bought you.

Package still not received

The 32cm frying pan is not compatible with the 32cm lid... No message or alert mentions this non-compatibility. A heresy considering the price of the set!

Hello, I'm not particularly satisfied with the purchase of this frying pan, even though I know the brand to be a guarantee of quality. I bought an extreme shock frying pan for optimum durability, but after 4 uses I noticed scratches and also a tear in the coating. I'm very disappointed, especially as I was very careful to wash it by hand, store it in its cover and not to use stainless steel or other tools.

Lack of finish, sharp handle rings (had to be deburred to avoid any cuts), the edge of the 2 stoves had suffered knocks. Handles conduct too much heat, protection mandatory. Nothing to do with my old "Priority" series, which was top-notch. I would have preferred less luxurious packaging and better pans. Very poor value for money. Sincerely, Dominique MARTIN

The product was not available at the "reseller" location: the list is therefore not up to date. The delivery time was very long: even if you are warned, it's a shame not to plan for a peak in activity at a key sales period. And what can I say about the packaging? The cardboard box was more than excessively large, and the product packaging far too modest for its price (a simple net)!

No problem with the pepper mill, but I can't grind salt with the salt mill, making it useless. We've tried several types of salt with no results. Could you suggest a solution?

Stainless-steel graduated measure, whose main function is to pour out the liquid you've just measured...insufficiently shaped pourer, unstable jet, you get it everywhere!!! All this for over 56 Euros. Very disappointed!

Shipping times not respected, no updates or information on the progress of the order, it's a shame.

I had placed an order to have my items for the holidays. I am disappointed to have received the items after the holidays.

Hello, my order is not complete and what's more I've had no news about the rest, about the arrival of my missing item. What's more, you're asking me what I think about it as if I'd received absolutely everything, when that's not the case. Will I at least receive my missing item when my payment has gone through? Despite this, yes, the products are magnificent and of high quality.

Hello, I had ordered a 28 cm inner diameter pan and I received a 20 cm pan because there is an error in the dimensions of the description of the pans. I hope this error will be corrected. I was able to benefit from a commercial gesture and the error will be repaired. On the other hand, I received a steel crêpe pan and there's a part that won't stick, so the pancakes stick. It's impossible to get the non-stick effect on this pan, which I've prepared several times with oil as recommended on the instructions. On the other hand, steaks cook well in this crêpe pan! So I'm not satisfied with this steel product, which is supposedly anti-adhesive.

One of the items in the parcel is damaged (scratched non-stick pan). I will ask the company for a replacement.

Order placed on 9/12 received on 20/12 Delivery time doubled compared to site promise. Product overcharged. 2 reminders before being reimbursed for the overcharge.

Hello, I received my order but one of the stoves is damaged (scratches and marks), I made a complaint with photos but to date no return from customer service. I look forward to hearing from you. Best regards Olivier Visbecq

Carton arrived broken and the handle of my frying pan completely out of the box and obviously it took a shock so I find it a shame to receive a package like that at the price of items. And I contacted the service but no more answer

Dear Customer Service, I am writing to express my deep dissatisfaction with a product I recently purchased from you. I used the product for the first time, scrupulously following the instructions provided. Unfortunately, to my great disappointment, I found rust stains after cleaning it with water. This product, which is also very expensive, did not meet my expectations or the quality I usually associate with your brand. I am extremely disappointed and am seriously considering not being your customer in the future. I would therefore ask you to review my situation and take the appropriate steps to resolve this issue. I look forward to a prompt and satisfactory reply. Yours sincerely, Guy Castel

Mineral B stoves are very disappointing. They stick, are difficult to bake and stain the pans. Also very difficult to clean. Considering the price, it's a regrettable purchase.

Very disappointed with these stainless steel frying pans I can't use them it sticks it burns it's impossible to remove the stains well in short I must not be gifted ...

this is not a comment on the quality of your products... But I don't understand that the buyer is responsible for the return if the product is not suitable...

We received a frying pan with defects (stain approx. 10cm grey with stars +1 black stripe running across the bottom of the pan. We contacted the service department twice. They got back to us asking for clarification, then nothing. This does not correspond to the TV report, where the slightest stain would send the pan to the scrap heap!!!!