The online store DE BUYER is consistently praised for the excellent quality of its products, particularly their frying pans and sauté pans, which customers find durable and effective for cooking. Many highlight the quick response times and helpful nature of customer service, ensuring a seamless shopping experience. The speed of delivery is another strong point, with numerous reviews noting that orders arrive promptly and well-packaged.
Fast delivery but it's a shame that the shipping costs are higher than the price of the spare part. It doubles the price of the order 😖
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Response from DE BUYER
Thank you for your feedback. We understand your comment regarding shipping costs. We strive to offer suitable shipping rates while ensuring fast and secure delivery service. Your satisfaction is our priority, and we take your opinion into account. Have a great day!
M
Murielle A.
Rating: 4 out of 5
following a purchase from 03/03/2025
Serious site , fast shipping , good material
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Response from DE BUYER
Thank you for your feedback. I'm glad you enjoyed your purchase and the quality of the equipment. See you soon.
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Bryan C.
Rating: 4 out of 5
following a purchase from 02/03/2025
The quality of the products is very good, and we're very satisfied! The only downside is that we thought we'd pay less if we ordered directly from the site, but we realized that there was a €7 difference between Biocoop and the site for the pancake pan, which is huge and incomprehensible.
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Response from DE BUYER
Thank you for your feedback. We are delighted that you are satisfied with the quality of our products. Regarding the price difference, our retailers set their own prices, which may explain these discrepancies. We would like to assure you that we do our best to maintain competitive prices on our online site.
It is important to note that prices may vary from one reseller to another due to various factors, such as distribution costs, special promotions, commercial agreements, etc.
Have a nice day.
J
JULIE L.
Rating: 2 out of 5
following a purchase from 04/03/2025
Return shipping costs are the responsibility of the customer. Given the weight of the pans, it's absurd.
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Response from DE BUYER
Thank you for your message and for the trust you place in our brand. As a small business, we must take into account the logistical costs as well as the management of returns and inventory. That is why the costs of withdrawal are the responsibility of the customer, except in the case of an error on our part.
This policy also allows us to ensure fairness among all our customers. We have made sure to make the return process as simple as possible. Best regards.
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Claude B.
Rating: 4 out of 5
following a purchase from 02/03/2025
The parcel was well received and the material conforms to the description.
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Response from DE BUYER
Thank you very much for your feedback. We are delighted that your parcel arrived in good condition and that the equipment met your expectations. Have a nice day.
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sophie N.
Rating: 2 out of 5
following a purchase from 18/02/2025
article not present or unavailable, long search, complicated return at the customer's expense, a shame for the price.
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Response from DE BUYER
Thank you for your feedback. We regret that your experience did not meet your expectations. If you would like to discuss your order, our customer service is at your disposal. Best regards.
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DANIEL G.
Rating: 4 out of 5
following a purchase from 25/02/2025
Good material
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Response from DE BUYER
Thank you for your feedback. I'm glad you like our equipment. See you soon.
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DOMINIQUE T.
Rating: 4 out of 5
following a purchase from 22/02/2025
surprised that after cooking rice in 1 pan, the bottom of the pan remains marked with white marks that do not wash off...?? 1st use
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Response from DE BUYER
Thank you for your feedback. The white marks may be due to mineral residues in the water. You can remove them by scrubbing with a mixture of water and white vinegar. Please do not hesitate to contact us if necessary. We hope to see you soon.
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Elisabeth M.
Rating: 4 out of 5
following a purchase from 21/02/2025
Packaging size is disproportionately large for the product
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Response from DE BUYER
Thank you for taking the time to share your feedback with us. We are taking your comments into account to improve our packaging. Have a nice day.
C
Charly V.
Rating: 4 out of 5
following a purchase from 25/01/2025
Out of stock on my order, not indicated on the site, so I had to wait a long time for delivery. I had to call to get information about my order. They then apologized for the inconvenience and made a personalized commercial gesture without any request on my part. Very professional and good experience, I recommend.
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Response from DE BUYER
Thank you for your feedback! We regret the delay, but are delighted that our gesture was appreciated. Your satisfaction remains our priority. We hope to see you soon!
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Sonia V.
Rating: 4 out of 5
following a purchase from 08/02/2025
Well-designed, well-presented, accessible site
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Response from DE BUYER
Thank you for your feedback! We're glad you liked our site and that it's easy to access. We hope to see you soon!
V
Vincent F.
Rating: 4 out of 5
following a purchase from 06/02/2025
Perfect
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Response from DE BUYER
Thank you for your positive feedback. Your satisfaction is our priority. Please do not hesitate to contact us if you have any questions. Have a nice day.
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Enzo B.
Rating: 4 out of 5
following a purchase from 06/02/2025
Very good
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Response from DE BUYER
Thank you for your feedback. We are delighted to hear that your experience was satisfactory. Your satisfaction is our top priority.
M
Marie-Dominique R.
Rating: 4 out of 5
following a purchase from 29/01/2025
Very satisfied with my purchase
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Response from DE BUYER
We sincerely thank you for your positive feedback and are delighted to hear that you are satisfied with your purchase. Have a nice day.
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Eliane B.
Rating: 4 out of 5
following a purchase from 28/01/2025
as I expected.
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Response from DE BUYER
We thank you for your feedback and are delighted to hear that our product has met your expectations. Your satisfaction is our priority. Have a nice day.
M
Morgan C.
Rating: 4 out of 5
following a purchase from 07/01/2025
I think it's a shame that the cuffs are not included, or at least make a BIG ⚠️ and indicate that they are not included.
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Response from DE BUYER
Hello and thank you for your feedback.
Your feedback is important to us, and we will pass on your comment to improve the clarity of our product descriptions.
Have a nice day.
B
Bruno R.
Rating: 4 out of 5
following a purchase from 05/01/2025
We thought 28 cm came from the bottom of the pan.
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Response from DE BUYER
We're sorry you got that impression. The dimensions indicated for our stoves generally correspond to the outside diameter, not the bottom diameter. However, the bottom diameter is indicated in the product description on our website. Thank you for your positive feedback!
M
Monique A.
Rating: 4 out of 5
following a purchase from 30/12/2024
Super
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patrice M.
Rating: 4 out of 5
following a purchase from 18/12/2024
It would be nice to show a tutorial on how to use stainless steel pans. On first use, I blackened the one I'd just ordered from you.
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Philippe M.
Rating: 4 out of 5
following a purchase from 05/01/2025
De Buyer quality, a little expensive though.
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Danielle C.
Rating: 4 out of 5
following a purchase from 29/12/2024
Very good products
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Christian F.
Rating: 4 out of 5
following a purchase from 23/12/2024
DPD WHO DELIVERED TO PICK-UP POINTS INSTEAD OF HOME DELIVERY AS REQUESTED
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Francis F.
Rating: 4 out of 5
following a purchase from 15/12/2024
The site is clear and easy to use
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Amandine O.
Rating: 4 out of 5
following a purchase from 15/12/2024
Very satisfied with my order. Quality product that meets my expectations!
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Jean feancois B.
Rating: 4 out of 5
following a purchase from 07/12/2024
Très très bien
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David J.
Rating: 4 out of 5
following a purchase from 14/12/2024
Great equipment
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Dominique C.
Rating: 4 out of 5
following a purchase from 09/12/2024
Order delivered as agreed.
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Response from DE BUYER
Thank you very much for your positive feedback. We are delighted that you are fully satisfied with your order and our delivery service. Thank you again for your confidence!
V
Valérie V.
Rating: 4 out of 5
following a purchase from 08/12/2024
28 cm lid does not fit 28 cm pan
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Response from DE BUYER
Hello,
We apologize for the inconvenience. Due to the conicity of the pan, a lid that fits straight-edged products will not fit conical products. We manufacture universal stainless steel lids especially for frying pans. Please do not hesitate to contact us before making a purchase, so that we can advise you on the products you wish to buy. Best regards.
Y
YVETTE H.
Rating: 4 out of 5
following a purchase from 10/12/2024
very fast delivery, efficient and friendly driver, but so much packaging (fortunately no plastic!).
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Response from DE BUYER
Hello, thank you very much for your feedback. We are delighted to hear that you enjoyed our services. Regarding the packaging, we take note of your comment and will work to improve it. We wish you an excellent day!
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clement G.
Rating: 4 out of 5
following a purchase from 06/12/2024
a user manual for the inoc stove would have been appreciated, especially for a first purchase of this type.
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Response from DE BUYER
Hello, thank you very much for your feedback. Please don't hesitate to contact us if you encounter any difficulties. Best regards.
L
laurent G.
Rating: 4 out of 5
following a purchase from 09/12/2024
good material fast delivery
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Response from DE BUYER
Thank you for your positive feedback. We attach great importance to the punctuality of our deliveries and to the satisfaction of our customers. Yours faithfully
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Corinne G.
Rating: 4 out of 5
following a purchase from 07/12/2024
The product may be good, but delivery to Taïta at L'écu instead of l'écureuil... Not so good. Knowing that a few days before, I had had Lécureuil changed to Natoli... In short, lousy delivery. Too bad for me, a former Vosgian!
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Response from DE BUYER
Hello, thank you very much for your feedback. We're sorry for the delivery problem and we'll take your comment into account. Thank you again for your confidence.
M
Monique D.
Rating: 4 out of 5
following a purchase from 03/12/2024
I haven't had a chance to use it yet.
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Response from DE BUYER
Hello and thank you for your positive review. Please don't hesitate to contact us if you have any questions or comments about our products. We're always here to help.
J
Jürgen S.
Rating: 4 out of 5
following a purchase from 18/11/2024
The base of the pan bends when exposed to heat and creates an uneven frying result (induction)
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Didier D.
Rating: 4 out of 5
following a purchase from 30/10/2024
Excellent products, efficient delivery
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Response from DE BUYER
We are delighted to hear that you have appreciated the quality of our products and that our delivery service has met your expectations. Have a nice day!
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Bernard L.
Rating: 4 out of 5
following a purchase from 15/10/2024
Delivered by DPD, in a relay point instead of home delivery.
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Response from DE BUYER
Thank you for your feedback. We have taken into account your opinion regarding delivery by DPD. We are constantly working to improve our delivery service and take into account all our customers' comments. Thank you again for your confidence and see you soon!
J
Jonathan B.
Rating: 4 out of 5
following a purchase from 14/10/2024
My first purchase and I'm satisfied
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Response from DE BUYER
Thank you for your positive review. We are delighted that you were satisfied with your first purchase. Please don't hesitate to contact us if you need any help or advice. Have a nice day.
A
Antoine D.
Rating: 4 out of 5
following a purchase from 14/10/2024
n
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Response from DE BUYER
Thank you for your feedback. We look forward to seeing you again!
J
Jean-Michel R.
Rating: 4 out of 5
following a purchase from 10/10/2024
compliant.
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Response from DE BUYER
Thank you very much for your feedback!
We are delighted that our product has met your expectations. If you need any advice, don't hesitate to contact us. Have a nice day!
J
Johanna M.
Rating: 4 out of 5
following a purchase from 30/08/2024
We are very satisfied with the products ordered but not with the delivery, which was not made to our home as requested but to a relay point.
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