Customer reviews of DE BUYER

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 4 406 published reviews
5 4 012 91% 4 281 6% 3 45 1% 2 26 1% 1 42 1%

Summary of reviews

The online store DE BUYER is consistently praised for the excellent quality of its products, particularly their frying pans and sauté pans, which customers find durable and effective for cooking. Many highlight the quick response times and helpful nature of customer service, ensuring a seamless shopping experience. The speed of delivery is another strong point, with numerous reviews noting that orders arrive promptly and well-packaged.

Reviews 2 and 4 stars

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C
Claude C.
Rating: 4 out of 5
following a purchase from 16/08/2024
Meets my expectations
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Philippe D.
Rating: 4 out of 5
following a purchase from 13/08/2024
The pick-up point I had chosen was closed on the day of delivery, but I was able to collect my parcel from another pick-up point on the same day. My order was intact and in order. The only negative point was the gigantic size (approx. 15 liters) of the packaging compared to the 2 small items delivered.
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adeline M.
Rating: 4 out of 5
following a purchase from 08/06/2024
super product
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Pascal G.
Rating: 4 out of 5
following a purchase from 10/07/2024
Completely satisfied with my purchase. One reservation, however, concerning the quality of the cardboard used for shipping, which showed tears.
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Laetitia M.
Rating: 4 out of 5
following a purchase from 06/07/2024
Top!
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Gilles P.
Rating: 4 out of 5
following a purchase from 20/06/2024
Very nice product, perfect delivery.
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Sophie W.
Rating: 4 out of 5
following a purchase from 13/06/2024
No problem, the product is perfect. On the other hand, I still have the same problems with the carrier who delivered my parcel to the wrong relay point.
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Response from DE BUYER
Hello, we are sorry for the inconvenience encountered during delivery. If you encounter a problem during delivery, please do not hesitate to contact our customer service department at the following e-mail address: [email protected]. We will do our utmost to resolve it quickly.
Best regards.
C
Christine M.
Rating: 4 out of 5
following a purchase from 03/06/2024
Perfect, perhaps the intuitiveness of the site could be improved a little.
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Mario C.
Rating: 4 out of 5
following a purchase from 26/05/2024
Products should indicate the diameter of the contact area with the hob.
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david L.
Rating: 4 out of 5
following a purchase from 15/05/2024
Super happy, thanks
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Bertrand F.
Rating: 4 out of 5
following a purchase from 21/05/2024
Well packaged for shipping, but still too much paper. Edge of steel pan impacted before packing. Not serious.
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MADELEINE U.
Rating: 4 out of 5
following a purchase from 12/05/2024
Choice and quality
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Frederic R.
Rating: 4 out of 5
following a purchase from 27/04/2024
Very good product
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Christophe C.
Rating: 4 out of 5
following a purchase from 27/04/2024
Just one problem, the double comb 2 and 7 mm that I ordered in addition in the package is missing. I was quite annoyed by the response from your after-sales service.
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Elodie V.
Rating: 4 out of 5
following a purchase from 22/04/2024
Ras
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Nadège D.
Rating: 4 out of 5
following a purchase from 18/04/2024
I am very satisfied with them and use them every day - good heat transmission, easy maintenance, a stove that keeps its weight down, especially when full.
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Josué D.
Rating: 4 out of 5
following a purchase from 05/04/2024
Very satisfied
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Béatrice M.
Rating: 4 out of 5
following a purchase from 08/04/2024
Product as described. Package perfectly packed; arrived safely.
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Bruno N.
Rating: 4 out of 5
following a purchase from 26/03/2024
Very satisfied with your products, sturdy, attractive, no toxic coating like some expensive brands.
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Augustin L.
Rating: 4 out of 5
following a purchase from 04/03/2024
Good products, but disappointed with the stickers which are so difficult to remove from the bottom of the pans. Even after the first wash, the round mark remains. It's a pity for such beautiful products that the first experience with the utensils is so unpleasant.
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Response from DE BUYER
Hello,
We're sorry to hear that you're not entirely satisfied with your purchase. We have e-mailed you some methods of removing the mark from the label. If you encounter any problems with your products, please do not hesitate to contact us at the following e-mail address: [email protected]
We will find the best solution to resolve the situation. Best regards.
J
Jerome J.
Rating: 4 out of 5
following a purchase from 04/03/2024
,,,
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bERNARD D.
Rating: 4 out of 5
following a purchase from 28/02/2024
Perfect
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Salvatore Julien C.
Rating: 4 out of 5
following a purchase from 20/02/2024
The pan is practical and the handle is ergonomically designed. It suits me very well. However, there are a few marks from cooking which don't go away even after washing (mea culpa, but you have to scrape with the green side...). I don't know what it's due to...
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Antoine D.
Rating: 2 out of 5
following a purchase from 13/02/2024
The 32cm frying pan is not compatible with the 32cm lid... No message or alert mentions this non-compatibility. A heresy considering the price of the set!
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Response from DE BUYER
Hello,
Thank you for sharing your experience with our product. We are sorry that you are not entirely satisfied with your purchase.
We would like to inform you that on the lid description page, it is stated that the lid is not compatible with our stoves.
Nevertheless, we take your comments into consideration and will strive to improve the clarity of our product information in the future.
Thank you for your understanding and your confidence in our brand.
Best regards.
G
Grégory T.
Rating: 4 out of 5
following a purchase from 14/02/2024
Excellent products
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Olivier M.
Rating: 4 out of 5
following a purchase from 11/02/2024
I am delighted with my purchase from De Buyer
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Julie P.
Rating: 4 out of 5
following a purchase from 06/02/2024
Delighted with my purchase. Received the pans beautifully packaged. Everything was as ordered. After a few days of use, I'm satisfied with the cooking quality. I haven't yet mastered the art of making omelettes that don't stick. It would have been nice if I'd received a message giving me an idea of delivery times as soon as I ordered. To be improved to make the customer experience more pleasant. I didn't know if my order was being processed.
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Caroline H.
Rating: 2 out of 5
following a purchase from 04/02/2024
Hello, I'm not particularly satisfied with the purchase of this frying pan, even though I know the brand to be a guarantee of quality. I bought an extreme shock frying pan for optimum durability, but after 4 uses I noticed scratches and also a tear in the coating. I'm very disappointed, especially as I was very careful to wash it by hand, store it in its cover and not to use stainless steel or other tools.
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Response from DE BUYER
Hello, we are sorry to hear that you are not completely satisfied with the product you ordered. Please contact our customer service department at [email protected] so that we can help you. Best regards.
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Benedicte B.
Rating: 4 out of 5
following a purchase from 31/01/2024
Ras
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barbara R.
Rating: 4 out of 5
following a purchase from 26/01/2024
Fine
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Dominique M.
Rating: 2 out of 5
following a purchase from 28/01/2024
Lack of finish, sharp handle rings (had to be deburred to avoid any cuts), the edge of the 2 stoves had suffered knocks. Handles conduct too much heat, protection mandatory. Nothing to do with my old "Priority" series, which was top-notch. I would have preferred less luxurious packaging and better pans. Very poor value for money. Sincerely, Dominique MARTIN
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Response from DE BUYER
Hello,
We are sorry to hear that you are not entirely satisfied with your purchase. If you have any problems with your products, please do not hesitate to contact us. [email protected]
We will find the best solution to resolve the situation. We look forward to hearing from you.
Best regards.
F
florent C.
Rating: 4 out of 5
following a purchase from 05/01/2024
Ras
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Pierre D.
Rating: 4 out of 5
following a purchase from 18/01/2024
After a first use of cooking tournedos I am very satisfied.
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Jerome A.
Rating: 4 out of 5
following a purchase from 09/01/2024
Very good
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Mourad B.
Rating: 4 out of 5
following a purchase from 08/01/2024
Yes, I can certify that it's hand-held, that it's of high quality, and that it's tasty and healthy when cooked.
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C
Christophe S.
Rating: 4 out of 5
following a purchase from 10/01/2024
Good products and easy to order but: I can't get delivery in Germany via the website. I can't find a link to manage my account, for example to delete my data or to manage my order.
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Abdelaziz mahfoud B.
Rating: 4 out of 5
following a purchase from 04/01/2024
a little long to receive but if not the order arrived well
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Claudine V.
Rating: 4 out of 5
following a purchase from 05/01/2024
Very nice purchase
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DANIEL L.
Rating: 4 out of 5
following a purchase from 27/12/2023
Very serious
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Jean-Pierre P.
Rating: 4 out of 5
following a purchase from 22/12/2023
The quality of buyer nothing to say the top.
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