Customer reviews of DE BUYER

9,7 /10

Based on 4 582 published reviews

5 4 170 91% 4 295 6% 3 46 1% 2 27 1% 1 44 1%

Summary of reviews

DE BUYER is consistently praised for fast and reliable delivery, with many reviews noting rapid processing, timely delivery, and secure, careful packaging that keeps products in pristine condition. Customers highlight the quality of the equipment and materials, describing carbon steel and stainless options as high quality, durable, and enjoyable to cook with, as well as efficient performance like even grinding and easy cleaning. The ordering process is described as easy and informative, with clear online information and helpful, responsive customer service supporting exchanges or returns when needed. Overall, shoppers express strong satisfaction with the product lineup, reliability, and the support experience from DE BUYER.

Reviews 2 and 4 stars

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Valérie M.

Published on 18/12/2023 à 06h39 following a purchase from 04/12/2023

Package well received. Gift for Christmas.

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Matthieu F.

Published on 17/12/2023 à 10h57 following a purchase from 03/12/2023

Very carefully packed parcel. Satisfactory delivery time. The quality of the products has been proven for a long time.

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Frederic R.

Published on 17/12/2023 à 08h10 following a purchase from 04/12/2023

We received a frying pan with defects (stain approx. 10cm grey with stars +1 black stripe running across the bottom of the pan. We contacted the service department twice. They got back to us asking for clarification, then nothing. This does not correspond to the TV report, where the slightest stain would send the pan to the scrap heap!!!!

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Response from DE BUYER Published on 26/12/2023

Hello,
The stripes you see on your stove are not a quality defect. It's just the material, and in no way affect your product.
We would like to emphasize that our stove is made of raw steel, which makes it an exceptionally robust product. Rough steel is renowned for its durability and strength, and may naturally show slight marks which in no way affect the performance of the pan.
We have sent you an e-mail with answers to your questions, as well as details and advice on this product range.
Best regards.

Patricia B.

Published on 11/12/2023 à 16h47 following a purchase from 27/11/2023

Nickel

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Jerome S.

Published on 10/12/2023 à 09h05 following a purchase from 26/11/2023

4 stars and not 5 for two reasons: - We postponed delivery by two days but this was not taken into account by the deliveryman! - Stove very good but too expensive :)

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Veronique V.

Published on 09/12/2023 à 07h49 following a purchase from 25/11/2023

Hello, I bought the 28 cm steel frying pan some time ago and I'm very satisfied with the quality and efficiency of the product. I recently bought one as a gift.

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Cedric S.

Published on 06/12/2023 à 14h09 following a purchase from 18/11/2023

Good quality product, regrets the labels stuck on the products. Fast delivery!

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Laurent G.

Published on 25/11/2023 à 17h40 following a purchase from 08/11/2023

The iron pans are obviously excellent... But one of them arrived deformed by a shock in transit, and I have great difficulty in making contact with buyer's...

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Response from DE BUYER Published on 30/11/2023

Hello, we sincerely apologize for the damaged product you received. From the photos shared, the defect seems to have occurred during transport, we regret the inconvenience caused.
We apologize for the delay in responding, which can sometimes take a few days.
Although we received your e-mail on 26/11, it seems that we replied on 27/11. We have sent you a second e-mail with a proposed solution to your problem, which we hope you will find satisfactory.
We appreciate your understanding.
Yours faithfully

Jean Francois D.

Published on 25/11/2023 à 08h31 following a purchase from 11/11/2023

The edges of the pan are too low and the handle is hot when touched without gloves.

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Response from DE BUYER Published on 30/11/2023

Hello, we're very sorry to hear that your experience with one of our products was unsatisfactory.
A non-stick frying pan is designed for low-temperature cooking, to reheat or reappropriate a dish. Under these conditions, the handle should not become hot. However, if you wish, you can use an insulating sleeve to minimize heat transmission. We encourage you to contact our customer service department at: [email protected]
Our team will be delighted to help you find a solution to your needs.
Thank you for your understanding. Best regards.

Alain B.

Published on 25/11/2023 à 07h05 following a purchase from 11/11/2023

sometimes a bit confusing, but a very pleasant site

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Rémi P.

Published on 19/11/2023 à 16h40 following a purchase from 03/11/2023

Very good, the parcel arrived on time.

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Nils E.

Published on 17/11/2023 à 18h56 following a purchase from 02/11/2023

Overall satisfied with the quality of the Alchimy range, but disappointed with the stainless steel lids offered, which come from the Prim'appetit range and don't fit the pans well. Glass lids fit better.

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Response from DE BUYER Published on 24/11/2023

Hello, thank you for your interest in our products. The stainless steel lid recommended for the ALCHIMY and PRIM'APPETY collections is indeed the same, and fits both collections. Despite a slight play on the ALCHIMY, the lid fits snugly and doesn't wobble.
What's more, the ALCHIMY glass lid fits perfectly with the ALCHIMY collection, as shown in the PDF catalog available on our website. There you'll find an accessories guide offering full visibility of lid compatibility. If you have any further questions, please do not hesitate to contact us. Best regards.

Leclerc M.

Published on 13/11/2023 à 19h49 following a purchase from 01/11/2023

Very good product conforms to my expectations and delivered on time 👍

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Annick H.

Published on 12/11/2023 à 20h23 following a purchase from 01/11/2023

Excellent

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Martin F.

Published on 07/11/2023 à 19h08 following a purchase from 14/10/2023

The only problem is the labels inside and the glue that doesn't come off easily. Otherwise great

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Response from DE BUYER Published on 24/11/2023

Hello, we're sorry to hear that you're experiencing a problem with our product. Could you please contact us directly at [email protected] so that we can resolve the problem together? Best regards.

Damien N.

Published on 06/11/2023 à 11h48 following a purchase from 23/10/2023

Very good except for the delivery via colissimo which did not deliver to the relay point (near my home) as planned but to the post office - not having a vehicle, it was difficult and painful to cross the city with this large box. You should change carriers

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Response from DE BUYER Published on 24/11/2023

Hello, thank you for sharing your concerns about the Colissimo delivery service, which is independent of our company. We're sorry you had problems. Your feedback is important and we take it seriously. We are working to improve our delivery service by collaborating with trusted logistics partners. Kind regards.

Lise H.

Published on 06/11/2023 à 10h00 following a purchase from 24/10/2023

Delivery took longer than announced, but product conformed.

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Anna P.

Published on 03/11/2023 à 17h05 following a purchase from 20/10/2023

I don't have enough experience yet... I've only used the stove once, after following the start-up instructions. I was a little disappointed to find that it colored rather irregularly, I will repeat the process before the 2nd use.

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Yvan R.

Published on 03/11/2023 à 16h16 following a purchase from 22/10/2023

A small instruction leaflet would have been a plus, as well as a cleaning wipe. My wife bought a De Buyer from a retailer and got this. Otherwise, quality French style!

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Martine B.

Published on 30/10/2023 à 18h25 following a purchase from 19/10/2023

it's a pity that the tail of the pan is also made of a material that transmits heat, because it burns when the pan is heated.

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Florent D.

Published on 23/10/2023 à 21h03 following a purchase from 10/10/2023

Very good product, but I find the handle too thin to hold the pan at arm's length ...

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Lou M.

Published on 23/10/2023 à 20h53 following a purchase from 10/10/2023

Very good quality, but the small diameter of the pan makes it difficult to capture induction.

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Response from DE BUYER Published on 24/11/2023

Hello,
Thank you for your feedback and for sharing your experiences with us.
If the size of the inductor is much larger or smaller than the bottom of your pan, this may result in less effective detection by the induction hob.
We take your feedback seriously and are constantly working to improve our products.
Best regards.

Gilles P.

Published on 19/10/2023 à 18h09 following a purchase from 07/10/2023

the quality isn't there

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Response from DE BUYER Published on 23/10/2023

Hello, we're sorry you're not completely satisfied with your purchase. Can you tell us more about the problem you encountered? Please do not hesitate to contact us at the following e-mail address: [email protected]
Best regards.

Benoit T.

Published on 18/10/2023 à 04h45 following a purchase from 02/10/2023

The products are great, the packaging is top notch, the only downside is that shipping takes a little time.

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Thérèse D.

Published on 15/10/2023 à 17h12 following a purchase from 01/10/2023

Perfect for whipping up egg whites and whipped cream... with elbow grease. Today's electric beaters are not so efficient. Their whisks are now thick and square, rather than thin and round as they used to be (probably for reasons of industrial profitability).

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Christian F.

Published on 15/10/2023 à 12h26 following a purchase from 03/10/2023

Meets my expectations

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Daniel C.

Published on 10/10/2023 à 07h34 following a purchase from 26/09/2023

CLEAR

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Annette D.

Published on 07/10/2023 à 18h47 following a purchase from 25/09/2023

I bought a 20cm stainless steel frying pan. It's a good quality pan. Cooking is not as easy as with other frying pans, but that's a matter of habit.

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Anne-Catherine V.

Published on 01/09/2023 à 19h33 following a purchase from 17/08/2023

Very nice product! Despite the double cardboard shipping, the package arrived damaged (the handle of the pan was sticking out but it is not damaged).

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Pascal M.

Published on 21/08/2023 à 09h41 following a purchase from 09/08/2023

Fast delivery, good product, as I expected,

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Lionel G.

Published on 13/08/2023 à 10h04 following a purchase from 31/07/2023

Only happiness

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Guillaume R.

Published on 03/08/2023 à 15h11 following a purchase from 18/07/2023

Correct and fast

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Pascale R.

Published on 03/08/2023 à 08h32 following a purchase from 18/07/2023

Wwwww

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Olivier B.

Published on 26/07/2023 à 05h04 following a purchase from 08/07/2023

Too bad there are no double bottoms on the sauté pan, Dutch oven and saucepans. I should have looked more closely at the product descriptions. Poor heat distribution on induction.

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Response from DE BUYER Published on 30/08/2023

Hello, thank you for taking the time to share your opinion about our products. Your feedback is invaluable to us, as it helps us to continually improve.
We are sorry to hear that our products did not fully meet your expectations. Steel is an excellent conductor of heat, however, one crucial aspect to consider is the size of the inductor on your induction hob. Even heat distribution is essential for efficient cooking. The size of the inductor may not perfectly match the base of your cookware.
This may affect heat distribution. We encourage you to check the specifications of your induction hob to ensure that the size of the inductor matches that of your cookware. It's important to note that this size may differ from the design visible on the plate itself.
If you have any further questions, please do not hesitate to contact our customer service department.

Christiane N.

Published on 18/07/2023 à 15h37 following a purchase from 06/07/2023

I HAVEN'T TESTED THE STOVES YET.

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Michel S.

Published on 17/07/2023 à 02h20 following a purchase from 05/07/2023

Very good but a bit expensive

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Alice O.

Published on 15/07/2023 à 18h12 following a purchase from 30/06/2023

Received the appliance quickly. Use not easy to make good experience with the gougères but bcp of evil with the small shortbread! They don't come off the tube! To be continued... Sincerely Alice ossart

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Thierry P.

Published on 14/07/2023 à 14h03 following a purchase from 30/06/2023

Just what I expected!

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Claude N.

Published on 14/07/2023 à 12h03 following a purchase from 26/06/2023

The product ordered does not conform (can be made info when ordering on the website): Not suitable for induction heating system. We would like to exchange it. Please contact our sales department to find a solution. Sincerely

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Antoine G.

Published on 13/07/2023 à 09h03 following a purchase from 26/06/2023

Very good product The packaging is just exaggerated for 3 stoves I received as many boxes as for 3 pieces of ikea furniture.

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