Customer reviews of DE BUYER

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 4 407 published reviews
5 4 013 91% 4 281 6% 3 45 1% 2 26 1% 1 42 1%

Summary of reviews

The online store DE BUYER is consistently praised for the excellent quality of its products, particularly their frying pans and sauté pans, which customers find durable and effective for cooking. Many highlight the quick response times and helpful nature of customer service, ensuring a seamless shopping experience. The speed of delivery is another strong point, with numerous reviews noting that orders arrive promptly and well-packaged.

Reviews 2 and 5 stars

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L
Lise V.
Rating: 5 out of 5
following a purchase from 25/12/2023
Very serious company!
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Sabine S.
Rating: 5 out of 5
following a purchase from 04/11/2023
Very good product, very well packed and shipped.
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Eric P.
Rating: 5 out of 5
following a purchase from 18/11/2023
Low-maintenance versus 0 life-threatening products.
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Audrey B.
Rating: 5 out of 5
following a purchase from 09/12/2023
Perfect
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CHRISTIANE P.
Rating: 5 out of 5
following a purchase from 13/12/2023
Very good
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Mireille R.
Rating: 5 out of 5
following a purchase from 17/12/2023
It would be a good idea to provide maintenance instructions for the stove, so that you can keep it in good condition for a very long time.
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L
laurent G.
Rating: 5 out of 5
following a purchase from 21/12/2023
Quality materials and fast, careful shipping!
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Jérémy O.
Rating: 5 out of 5
following a purchase from 16/12/2023
De buyer is a brand of excellence. High-quality products.
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Nadine D.
Rating: 5 out of 5
following a purchase from 11/12/2023
Thank you for making the delivery before Christmas.
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Nathalie J.
Rating: 5 out of 5
following a purchase from 15/12/2023
Meat tastes better
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SANDRA D.
Rating: 5 out of 5
following a purchase from 19/12/2023
Perfect
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Gilbert A.
Rating: 5 out of 5
following a purchase from 20/12/2023
super produit merci
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jean pierre S.
Rating: 5 out of 5
following a purchase from 07/12/2023
Very good no worries
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Virginie M.
Rating: 2 out of 5
following a purchase from 13/12/2023
The product was not available at the "reseller" location: the list is therefore not up to date. The delivery time was very long: even if you are warned, it's a shame not to plan for a peak in activity at a key sales period. And what can I say about the packaging? The cardboard box was more than excessively large, and the product packaging far too modest for its price (a simple net)!
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Response from DE BUYER
Hello, we apologize for the inconvenience.
The approach of Christmas, as well as our appearance on the TV show CAPITAL, have resulted in a longer preparation time for orders. We apologize for this inconvenience. We have checked your order status and you were delivered within 10 days.
We are sorry to hear that you were not satisfied with the packaging. Your feedback is important to us, so that we can improve.
Best regards.
M
MARY M.
Rating: 5 out of 5
following a purchase from 15/12/2023
perfect
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CLAUDINE V.
Rating: 5 out of 5
following a purchase from 18/12/2023
Very very good products
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Florence B.
Rating: 5 out of 5
following a purchase from 13/12/2023
Satisfied, fast and serious
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BRIGITTE A.
Rating: 5 out of 5
following a purchase from 15/12/2023
Good quality pepper pots, made in France.
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DANIEL L.
Rating: 5 out of 5
following a purchase from 13/12/2023
Very good pans, it would just be necessary to specify which models are compatible or not with the lids, in a more direct way at least.
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C
Clémentine P.
Rating: 5 out of 5
following a purchase from 13/12/2023
Perfect, the description conforms, the security of the purchase, the shipping. Thank you
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Francine R.
Rating: 5 out of 5
following a purchase from 19/12/2023
Very good quality, nothing to add, perfect!
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Kévin B.
Rating: 5 out of 5
following a purchase from 19/12/2023
Super purchase, very good quality stoves, to be recommended.
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C
Cécile F.
Rating: 5 out of 5
following a purchase from 19/12/2023
Very satisfied with the quality of the products.
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I
Inès D.
Rating: 2 out of 5
following a purchase from 08/12/2023
No problem with the pepper mill, but I can't grind salt with the salt mill, making it useless. We've tried several types of salt with no results. Could you suggest a solution?
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Response from DE BUYER

Hello,
We're sorry to hear that you're experiencing a problem with our product. Could you please send us a message directly so that we can solve the problem together?
Here's our contact e-mail: [email protected]
Best regards.
E
ELIANE B.
Rating: 5 out of 5
following a purchase from 18/12/2023
Fast delivery
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Pierre F.
Rating: 2 out of 5
following a purchase from 16/12/2023
Stainless-steel graduated measure, whose main function is to pour out the liquid you've just measured...insufficiently shaped pourer, unstable jet, you get it everywhere!!! All this for over 56 Euros. Very disappointed!
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Response from DE BUYER
Hello,
We're sorry to hear that you're experiencing a problem with our product. Could you please send us a message directly so that we can solve the problem together?
Here's our contact e-mail: [email protected]
Best regards.
L
Laurence B.
Rating: 5 out of 5
following a purchase from 17/12/2023
I've never been disappointed by De Buyer cooking products, which I've been using for over 5 years. I've just bought the steel frying pan. I've already used it twice and the cooking (scallops and steak) was really successful.
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F
Franck J.
Rating: 5 out of 5
following a purchase from 18/12/2023
Very good quality products!
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Etienne D.
Rating: 5 out of 5
following a purchase from 17/12/2023
Very happy with my purchase and delivery
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sarah M.
Rating: 5 out of 5
following a purchase from 18/12/2023
The order was delivered on time - nothing to complain about!
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Pascal A.
Rating: 5 out of 5
following a purchase from 17/12/2023
Very good and beautiful products.
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Josette K.
Rating: 5 out of 5
following a purchase from 17/12/2023
ITEM AS DESCRIBED. GOOD QUALITY
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Erwan G.
Rating: 2 out of 5
following a purchase from 18/12/2023
Shipping times not respected, no updates or information on the progress of the order, it's a shame.
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Response from DE BUYER

Hello, we apologize for the inconvenience. The approach of Christmas, as well as our appearance on the TV show CAPITAL, have resulted in a longer preparation time for orders. We apologize for this inconvenience.
We have checked your order status and you were delivered within 11 days. We also apologize for the lack of information. However, please note that several notifications have been sent to you via the Colissimo website.
Thank you for your patience, which I hope has been rewarded by receiving our products.
Best regards.
F
Franck D.
Rating: 5 out of 5
following a purchase from 18/12/2023
A quality product that meets our expectations.
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Francis M.
Rating: 5 out of 5
following a purchase from 15/12/2023
Parfait, petite ☺️ sucgestion un emballage plus stylé ! comme certains souliers haut de gamme...avec du texte des Vosges.Poele parfaite .
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Sylvain B.
Rating: 5 out of 5
following a purchase from 04/12/2023
As well as learning how to "bottom" a pan, I'm learning to cook food differently. The steel and heat distribution (I'm on a gas fire) is nothing like the classic stoves with stone or other coatings. And the taste... not to mention the taste of the food, which is different and much better in my opinion. Frankly, I don't regret my investment. Bon appétit and happy new year to all SB.
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JEAN-PAUL M.
Rating: 5 out of 5
following a purchase from 17/12/2023
Package received correctly. Good communication on delivery times and follow-up.
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Philippe O.
Rating: 5 out of 5
following a purchase from 12/12/2023
All very well
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Cécile D.
Rating: 5 out of 5
following a purchase from 16/12/2023
Perfect
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Mauricette B.
Rating: 5 out of 5
following a purchase from 10/12/2023
Excellent quality and very pleasant to cook.
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