Customer reviews of DE BUYER

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 4 407 published reviews
5 4 013 91% 4 281 6% 3 45 1% 2 26 1% 1 42 1%

Summary of reviews

The online store DE BUYER is consistently praised for the excellent quality of its products, particularly their frying pans and sauté pans, which customers find durable and effective for cooking. Many highlight the quick response times and helpful nature of customer service, ensuring a seamless shopping experience. The speed of delivery is another strong point, with numerous reviews noting that orders arrive promptly and well-packaged.

Reviews 2 and 5 stars

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PIERRE D.
Rating: 5 out of 5
following a purchase from 13/11/2023
Very pleased
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Remi H.
Rating: 5 out of 5
following a purchase from 14/11/2023
excellent opera mold
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Karen R.
Rating: 5 out of 5
following a purchase from 13/11/2023
Good value for money
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Valerie A.
Rating: 5 out of 5
following a purchase from 12/11/2023
Perfect!!!
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sophie B.
Rating: 5 out of 5
following a purchase from 12/11/2023
Always satisfied
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Georges G.
Rating: 5 out of 5
following a purchase from 13/11/2023
The products are magnificent and I can only congratulate customer service for its friendliness, understanding and speed of reaction. Well done. We'd like to see a lot more like this on the net ... and elsewhere.
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Laurent G.
Rating: 2 out of 5
following a purchase from 08/11/2023
The iron pans are obviously excellent... But one of them arrived deformed by a shock in transit, and I have great difficulty in making contact with buyer's...
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Response from DE BUYER
Hello, we sincerely apologize for the damaged product you received. From the photos shared, the defect seems to have occurred during transport, we regret the inconvenience caused.
We apologize for the delay in responding, which can sometimes take a few days.
Although we received your e-mail on 26/11, it seems that we replied on 27/11. We have sent you a second e-mail with a proposed solution to your problem, which we hope you will find satisfactory.
We appreciate your understanding.
Yours faithfully
C
Clement M.
Rating: 5 out of 5
following a purchase from 11/11/2023
At last a real stove at home steak patate saute and omellette are better
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JEAN FRANCOIS D.
Rating: 2 out of 5
following a purchase from 11/11/2023
The edges of the pan are too low and the handle is hot when touched without gloves.
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Response from DE BUYER
Hello, we're very sorry to hear that your experience with one of our products was unsatisfactory.
A non-stick frying pan is designed for low-temperature cooking, to reheat or reappropriate a dish. Under these conditions, the handle should not become hot. However, if you wish, you can use an insulating sleeve to minimize heat transmission. We encourage you to contact our customer service department at: [email protected]
Our team will be delighted to help you find a solution to your needs.
Thank you for your understanding. Best regards.
C
Claire A.
Rating: 5 out of 5
following a purchase from 12/11/2023
I've just reordered from debauyer, after buying a cast-iron frying pan from them, which took me a long time to use because I didn't really understand how to use it, I'd washed it and left it to dry and it had rusted... So I ended up calling De Buyer customer service, where I immediately got a very friendly person, who explained to me very clearly how to use and maintain a cast-iron frying pan. I follow the recommendations to the letter, and then, revelation: with the same recipe as for years, my pancakes were exceptionally melting, they simply didn't taste the same and were delicious as ever! My children and I couldn't believe it. The quality of the cooking and baking utensils is so impressive, I really don't regret buying from De Buyer!
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Jean Claude A.
Rating: 5 out of 5
following a purchase from 09/11/2023
Good product, as I expected. Perfect.
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Nathalie B.
Rating: 5 out of 5
following a purchase from 10/11/2023
Thank you, my son is delighted with the madeleine and muffin moulds.
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Christian D.
Rating: 5 out of 5
following a purchase from 11/11/2023
Stove. well made with a very long handle, practical for use in a fireplace.
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Mickaël B.
Rating: 5 out of 5
following a purchase from 04/11/2023
Excellent quality products and fast delivery. I recommend it!
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Patrick G.
Rating: 5 out of 5
following a purchase from 09/11/2023
Quality materials and fast delivery!
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Catherine C.
Rating: 5 out of 5
following a purchase from 09/11/2023
All OK.
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Claudine F.
Rating: 5 out of 5
following a purchase from 07/11/2023
order very well packaged. fast and reliable delivery
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Rachel B.
Rating: 5 out of 5
following a purchase from 07/11/2023
the pan arrived on time impeccable delivery
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Kevin C.
Rating: 5 out of 5
following a purchase from 05/11/2023
Very good product and fast delivery 👍
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Mike L.
Rating: 5 out of 5
following a purchase from 07/11/2023
Professional quality equipment!
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Kévin T.
Rating: 5 out of 5
following a purchase from 16/10/2023
Quality products and great customer service, and yes, that's rare enough to mention.
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Eric R.
Rating: 5 out of 5
following a purchase from 05/11/2023
Product meets my expectations and is of very good quality.
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Laurence M.
Rating: 5 out of 5
following a purchase from 07/11/2023
Impeccable ordering experience: fast and reliable delivery.
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jean yves S.
Rating: 5 out of 5
following a purchase from 05/11/2023
Top
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laurent S.
Rating: 5 out of 5
following a purchase from 05/11/2023
Fast, reliable and top quality.
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Christophe J.
Rating: 5 out of 5
following a purchase from 03/11/2023
Perfect
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Richard R.
Rating: 5 out of 5
following a purchase from 03/11/2023
Relay point delivery ok, impeccable packaging, very convincing product (one week of use)! Beautiful grind. Great replacement for an expensive French product whose acrylic body broke up...
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francoise D.
Rating: 5 out of 5
following a purchase from 04/11/2023
Quality products
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Fabrice M.
Rating: 5 out of 5
following a purchase from 06/11/2023
Very good material
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daniel R.
Rating: 5 out of 5
following a purchase from 04/11/2023
everything is perfect
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Magali C.
Rating: 5 out of 5
following a purchase from 02/11/2023
Quality products and impeccable service
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Jean Francois M.
Rating: 5 out of 5
following a purchase from 23/10/2023
Excellent product and efficient after-sales service. I recommend this brand.
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PAUL R.
Rating: 5 out of 5
following a purchase from 01/11/2023
Nothing to complain about! The product, the careful packaging, the respect of deadlines: perfect!
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Mathieu T.
Rating: 5 out of 5
following a purchase from 01/11/2023
Excellent pan.
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Christian F.
Rating: 5 out of 5
following a purchase from 31/10/2023
Delivery on time, product conforms
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Jean-Paul G.
Rating: 5 out of 5
following a purchase from 01/11/2023
Very good
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Clément G.
Rating: 5 out of 5
following a purchase from 31/10/2023
High-quality utensils made in the Vosges.
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Maxime D.
Rating: 5 out of 5
following a purchase from 01/11/2023
Great product, neat packaging, fast delivery.
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MICHEL R.
Rating: 5 out of 5
following a purchase from 29/10/2023
5 stars for the product as well as for the premium packaging 😜 thank you
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Marie-Claire L.
Rating: 5 out of 5
following a purchase from 29/10/2023
Perfect!
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