Deco&you consistently delivers quick, reliable shipping and good value, with multiple reviews praising fast delivery, timely arrival, and competitive prices for a range of papers. Customers highlight attentive, professional service and helpful guidance in choosing wallpapers, including swift responses and clear assistance with orders and design approvals. The store’s product quality and variety are repeatedly noted as strong points, with many customers confirming accurate orders, easy installation, and beautiful results. Overall, the experience is described as smooth and dependable, with enthusiastic intentions to buy again.
Detail the products, as it generates confusion even for people dedicated and experienced in decoration. Since it is an online purchase, they did not accept the refund, although initially they committed to its return, but later it was not the case, a situation not suitable for a company, as it represents disparity of behavior among the staff.
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Response from Deco&you
Hello Maria,
Thank you for your comment and for sharing your experience with us. We sincerely regret that the description of our products did not meet your expectations and that you had issues with the refund process. Your opinion is very valuable and helps us improve our service. We are committed to reviewing these aspects to provide a better experience for our customers.
If you wish to discuss your situation further, please do not hesitate to contact our customer service.
Sincerely,
The Deco&you team.
A
Ane A.
Rating: 3 out of 5
following a purchase from 13/05/2024
The wallpaper is very good but the shipping is not, they left it at a pickup point and did not notify me, and then the person attending at the pickup point was very rude, as they did not tell me at Decoandyou which transport company it was, they said that without that information they did not know which was my order. A bit surreal
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Response from Deco&you
Dear Ane,
We sincerely appreciate your feedback and regret the inconveniences you have experienced with the shipping of your order. We are glad that you are satisfied with the wallpaper, but we understand the frustration caused by the lack of information about the transport company. We will take your comments into account to improve our service and ensure that our customers receive the necessary information in the future.
Thank you for helping us improve.
Sincerely,
The Deco&you team
I
ISABEL P.
Rating: 1 out of 5
following a purchase from 22/04/2024
I REQUESTED A SAMPLE OF WALLPAPER FROM BORAS TAPETER AND AFTER A MONTH OF WAITING, AND SENDING A FEW EMAILS, I HAD TO CALL 2 TIMES FOR THEM TO PAY ATTENTION TO ME. AFTER THAT, IN JUST ONE WEEK I RECEIVED IT BECAUSE THEY SENT IT URGENTLY.
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Response from Deco&you
Hello Isabel,
Thank you for sharing your experience with us. We sincerely apologize for the delay in sending your wallpaper sample and understand how frustrating it can be. Your feedback helps us improve our service and ensure that situations like this do not happen again. We are glad to know that you finally received your order. We are here to help you with whatever you need.
Sincerely,
The Deco&you team
M
MARIA J.
Rating: 1 out of 5
following a purchase from 27/12/2023
I received a paper where the seams are not well done and are noticeable. I have made a complaint and am waiting for a response. I have to say in their favor that I made another order of a different paper for another bathroom and it turned out very well. The same painter who installed both told me that if I had bought it in a store they would have refunded and fixed it. Let's see what happens here. Therefore, I am waiting for a solution
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Response from Deco&you
Hello Maria,
We appreciate your comment and regret that you had an unsatisfactory experience with your order. Your satisfaction is our priority, and we are committed to resolving any issues that may have arisen.
We assure you that we are working on your complaint and that we will do everything possible to provide you with an appropriate solution. We are glad to know that your other order was satisfactory and we hope that we can address your situation similarly.
We remain at your disposal for any additional inquiries.
Sincerely,
The Deco&you team
A
Alejandra M.
Rating: 1 out of 5
following a purchase from 24/12/2023
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Response from Deco&you
Dear Alejandra,
Thank you for sharing your opinion. We regret that your experience was not as expected. Your satisfaction is very important to us and we would love to know more about your situation in order to improve. Please do not hesitate to contact us directly.
Sincerely,
The Deco&you team
M
Mercè C.
Rating: 3 out of 5
following a purchase from 06/07/2023
The issue of returns is not made too easy and it's a shame..
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Response from Deco&you
Dear Mercè,
We sincerely appreciate your feedback and regret that you had difficulties with the return process. Your comment is very valuable to us and we are working to improve our customers' experience. Please feel free to contact our customer service for any questions or additional assistance.
Sincerely,
The Deco&you team
L
LAURA B.
Rating: 3 out of 5
following a purchase from 15/03/2023
Shipping was delayed for a long time. Although they communicated this to me after I made the purchase (very attentive service), I expected some kind of compensation for the delay. The paper is very beautiful and there is a lot of variety to choose from the best brands on the market.
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Response from Deco&you
Dear Laura, we appreciate your feedback and understand your frustration regarding the delay in delivery. We are glad to know that you are satisfied with the variety and quality of our products. We will take your suggestion about compensation into account and hope to improve your experience in the future.
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 14/11/2022
I received the samples I requested (VERY QUICKLY) but the color that arrived was not what I expected, I was looking for something more light pink for my daughter's room... The design is very nice but the color is too strong in my opinion :( I will buy more samples to see if I find the color I am looking for, I would like to wallpaper and have everything ready before Christmas.
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Response from Deco&you
Hello Verified Buyer,
Thank you for your comment and we are glad to know that you received the samples quickly. We are sorry that the color did not meet your expectations, but we value your opinion. We are here to help you find the perfect option for your daughter's room. Please feel free to contact us if you need more assistance in choosing the ideal color. We hope your project turns out beautiful for Christmas!
Best regards,
The Deco&you team
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 18/09/2022
The wallpaper is very nice, the delivery of the product was delayed several days (more than 10 days) everything else is ok
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Response from Deco&you
Dear Verified Buyer,
Thank you for your comment and for valuing our wallpaper. We sincerely apologize for the delay in delivery and understand how important it is to you. We are working to improve our shipping times. We are glad to know that the rest of your experience has been positive. We appreciate your support and look forward to seeing you again at Deco&you.
Best regards,
The Deco&you team
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 05/08/2022
The paper arrived damaged at one end, so when placed it looks imperfect and it is impossible to avoid it being noticeable, as it is wrinkled along its entire length.
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Response from Deco&you
Hello, Verified Buyer:
We sincerely regret that your order arrived in unsatisfactory conditions. At Deco&you, we value the quality of our products and the well-being of our customers. We assure you that we take your feedback seriously and are here to resolve this situation. Please contact us directly so that we can offer you a satisfactory solution. We appreciate your understanding and hope to improve your experience.
Sincerely,
The Deco&you team
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 01/08/2022
We feel deceived by the return policy. In no case did we interpret that the wallpaper could not be returned. Since the warning only informs you about the paper's dyeing issue, not because it cannot be returned... poor information on the website. We would never have bought a paper that could not be returned. Thank you.
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Response from Deco&you
Hello!
We sincerely appreciate your feedback and regret that you had an unsatisfactory experience with our return policy. Your opinion is very valuable to us and we will take it into account to improve the clarity of the information on our website. We strive to offer quality products and a service that meets our customers' expectations. If you would like to discuss your situation further, please do not hesitate to contact us directly.
Thank you for your understanding.
Sincerely,
The Deco&you team
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 25/07/2022
The sample does not come protected and therefore arrives quite wrinkled, and the piece of the drawing part of the paper they sent me is not the most suitable to give you an idea of how it would look.
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Response from Deco&you
Dear Verified Buyer, we sincerely thank you for your feedback on your experience with Deco&you. We regret that the sample did not arrive in optimal condition and we will take your comments into account to improve the presentation of our products. Your satisfaction is important to us and we are here to help you with whatever you need.
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 14/06/2022
The order tracking was not updated and there was no indication anywhere about the estimated time it would take for the order. In my case, I had to call twice to check if the order was placed and its expected arrival.
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Response from Deco&you
Dear Verified Buyer,
We appreciate your feedback and apologize for the inconveniences you have experienced with tracking your order. Your satisfaction is very important to us, and we take your comments into account to improve our service. We strive to provide clear information about delivery times and tracking updates. If you have more questions or need assistance, please do not hesitate to contact us.
Sincerely,
The Deco&you team
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 06/12/2021
The order took a long time to arrive, despite the fact that they charged for it.
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Response from Deco&you
Dear Verified Buyer, we thank you for your comment and sincerely apologize for the delay in the delivery of your order. We are working to improve our shipping times and ensure that your future experiences with Deco&you are more satisfactory. If you have any concerns, please do not hesitate to contact us.
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