Customer reviews of Deco&you

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 816 published reviews
5 704 86% 4 51 6% 3 19 2% 2 7 1% 1 35 4%

Summary of reviews

The store consistently delivers fast and reliable service, with several reviews highlighting shipments arriving quickly or even the same day, well-protected packaging, and timely delivery. Customers praise the responsiveness and helpfulness of the team, noting excellent customer service, smooth purchasing processes, and clear communication that supports complex decoration projects. The product experience is described as high quality, beautiful papers, accurate assistance with selecting and calculating rolls, and useful samples that aid decision-making. Overall, the store is portrayed as organized, professional, and dependable, with customers expressing satisfaction and confidence in returning for future purchases.

Reviews 2 and 4 stars

Reset filters
F
Francisco D.
Rating: 4 out of 5
following a purchase from 20/06/2023
Good
Translated reviews
Response from Deco&you
Dear Francisco,

We sincerely thank you for your comment and for the rating of 4/5. We are glad to know that your experience at Deco&you has been positive. If you have any additional suggestions or comments that could help us improve, please feel free to share them. We are here to serve you.

Sincerely,
The Deco&you team
J
Janire M.
Rating: 2 out of 5
following a purchase from 19/06/2023
The two rolls have the same paint defect. It seems they trade in defective branded products.
Translated reviews
Response from Deco&you
Hello Janire!

We sincerely appreciate your feedback. We regret that the rolls did not meet your expectations. Your opinion is very valuable to us and we will use it to continuously improve the quality of our products. Please feel free to contact our customer service for any additional inquiries.

Sincerely,
The Deco&you team
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 06/02/2023
Well, but the 10% they send me later is not valid for payment at the end.
Translated reviews
Response from Deco&you
Dear Verified Buyer,

We sincerely appreciate your feedback and are glad to know that you have had a positive experience overall with Deco&you. We apologize for any confusion regarding the 10% that is sent, and we will take your observation into account to improve our communication. If you have any questions or need further assistance, please do not hesitate to contact us. We are here to help you.

Sincerely,
The Deco&you team
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 03/12/2022
The order took too many days, the rest perfect ????
Translated reviews
Response from Deco&you
Dear Verified Buyer,

Thank you for your feedback! We are sorry that the delivery of your order took longer than expected. We appreciate your comments and are glad to know that the rest of your experience was perfect. We are working to improve our shipping times.

Best regards,
The Deco&you team.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 26/04/2022
Improve delivery times
Translated reviews
Response from Deco&you
Dear Verified Buyer,

We sincerely thank you for your comment and for the rating of 4/5. We value your opinion and will work to improve our delivery times. Your satisfaction is our priority. Please feel free to contact us if you have more suggestions.

Sincerely,
The Deco&you team.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 10/04/2022
The fabrics arrive perfectly prepared in a rolled tube, and inside a bag. The website is very slow. The delivery was delayed a bit but due to transportation issues. The fabrics they have are beautiful, the average price is high when working with important brands.
Translated reviews
Response from Deco&you
Dear Verified Buyer,

Thank you very much for your comment! We are glad to know that the fabrics have arrived in perfect condition and that you have enjoyed our selection. We apologize for the inconveniences with the speed of our website and the delay in delivery, but we are working to improve these aspects. We appreciate your understanding and your support for quality brands.

Best regards,
The Deco&You team.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 24/02/2022
The speed of delivery
Translated reviews
Response from Deco&you
Dear Verified Buyer,

Thank you very much for your comment! We are glad to know that you were satisfied with the speed of delivery. Your opinion is very important to us and motivates us to keep improving.

We hope to serve you again soon.

Best regards,
The Deco&you team
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 14/10/2021
I liked the quality of the fabric and the telephone attention received. The shipping time could be improved
Translated reviews
Response from Deco&you
Dear Verified Buyer,

We sincerely appreciate your feedback and comments. We are glad to know that you are satisfied with the quality of the fabric and the telephone assistance. We take note of your suggestion regarding the shipping time and will work to improve in this area.

We hope to see you again at Deco&you.

Best regards,
The Deco&you team
C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 13/10/2021
In the samples I requested, the quality does not seem good to me, it is not what I expected. Poor quality/price
Translated reviews
Response from Deco&you
Hello, Verified Buyer. We appreciate your feedback and regret that the samples did not meet your expectations. We value your opinion and would like to better understand your experience in order to improve. Please feel free to contact us directly for assistance. Best regards!
We use cookies for audience measurement and improving user experience.