Customer reviews Des Fleurs comme j’aime

Latest negative customer reviews

1/5

★☆☆☆☆

Total disappointment i was not notified of the delivery and i have a big doubt about the delivery to the church in ramatuelle

Elisabeth D.(acheteur vérifié)

17/09/2020 at 5:45 pm

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Answer from Des Fleurs comme j’aime

27/09/2020

Dear customer, your flowers have been delivered on time, your order has been validated and delivered on the site. We only contact you in case of delivery problems. It is a pity to make these statements while we have a confirmation email and sent you the day after the delivery, certainly, the photo of your order. Sincerely

1/5

★☆☆☆☆

Very disappointed with this delivery. The bouquet does not match the image of the order at all. It looks like a cheap gift that we wanted to give.

Gilbert S.(acheteur vérifié)

09/07/2020 at 9:04 am

purchased on 01/07/2020 

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Answer from Des Fleurs comme j’aime

14/07/2020

Dear customer, you ordered a composition in a basket, indeed our florist did not respect the colors of the flowers of the composition presented, we treated immediately your complaint and we refunded you 50% of your order.

1/5

★☆☆☆☆

Hi, we wanted to make a delivery but the person was not on site, we warned a little late because we did not know .... so impossible to cancel. We would have thought of a notice of passage anyway or the flowers at the door a neighbor could have taken them .... but nothing at all really pity .... so disappointed 41e lost

Humberdot F.(acheteur vérifié)

16/06/2020 at 11:00 am

purchased on 06/06/2020 

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Answer from Des Fleurs comme j’aime

23/06/2020

Dear Customer, our terms of sale state that you must ensure that the recipient is present, which was not the case. Nevertheless, our florist had the son of the family on the day of delivery and agreed with him to make a new bouquet and deliver it on 24/06, when his parents returned. You cannot therefore say that you have lost 41.00€, our florist having done the work twice to satisfy you, although he was not obliged to do so. We therefore regret your note. Sincerely, the customer service.