Des Fleurs comme j'aime Overall rating

9.04/10
★★★★★
based on 559 published reviews 10 1

Latest neutral customer reviews

3/5
★★★☆☆
No option to choose the type of flower. The person we spoke to on the phone was just friendly
Answer from Des Fleurs comme j’aime :
hello, we are very surprised by your opinion concerning the friendliness of our staff, however you will not find any site that offers you to choose the flowers, sorry.
2/5
★★☆☆☆
The flowers ordered were a bouquet of red flowers. The bouquet delivered did not match the presentation photo. I will not order again
Answer from Des Fleurs comme j’aime :
Hello, thank you for sending us your complaint with the photo of the bouquet so that we can open a complaint file. However, the bouquet cannot resemble the photo because you have chosen the "florist's bouquet" as indicated, you trust the florist to make a bouquet in shades of red.
3/5
★★★☆☆
A nice bouquet but it did not arrive as requested in the morning.
3/5
★★★☆☆
Too bad I didn't receive a picture of the composition as I had requested when I ordered
Answer from Des Fleurs comme j’aime :
We are sorry that our florist forgot to send it to you with our apologies
2/5
★★☆☆☆
Unfortunately, the bouquet does not match the photo.
Answer from Des Fleurs comme j’aime :
Hello, We are sorry if our florist made a mistake, please send us the photo to open a complaint file, with our apologies, the customer service
3/5
★★★☆☆
Bouquet white pink ordered....finally white pink but bcp of nuance of pink thus bouquet not bicolore what was the effect sought Announced 7d/7 but finally not possible Monday because no florist available in the corner of delivery ... I put 3/5 because good service of wine which refunded me the expenses of delivery in compensation
Answer from Des Fleurs comme j’aime :
We are sorry but indeed no florist could ensure the delivery on this sector on Monday

with all our apologies
3/5
★★★☆☆
Little info on delivery
3/5
★★★☆☆
Disappointed not to have had photos of the flowers delivered as announced
Answer from Des Fleurs comme j’aime :
Hello, we had asked our florist to send you the photo, we are sorry he did not.
3/5
★★★☆☆
The package was received in time but unfortunately it was not the one I ordered
3/5
★★★☆☆
Mourning cushion delivered differs a little from the one ordered, bcp less colorful (green flowers instead of orange carnations)
3/5
★★★☆☆
It is difficult to know if the plant deposited corresponds to the one on the site. In return, a photo on the grave would be welcome. Sincerely.
Answer from Des Fleurs comme j’aime :
Hello, your order has been delivered, you could ask for a photo of the delivery, our florist would have sent it to you.
3/5
★★★☆☆
I sent this bouquet to my mom but I didn't see it. A picture with the invoice would be nice because we usually send flowers to others.
Answer from Des Fleurs comme j’aime :
Hello, sorry, next time make the request with your order, we will be happy to send it to you cordially
3/5
★★★☆☆
The bouquet was what I expected but it was delivered in the afternoon and not in the morning as promised.
3/5
★★★☆☆
Flowers delivered well. I had a little trouble placing the order on the site and I find the delivery charges too high.
2/5
★★☆☆☆
The flowers were delivered half a day late but above all did not correspond at all to the bouquet chosen on the internet and the family of the deceased saw a bouquet arrive with red roses while the initial one was in pastel pinks and whites. First and last time I will order on this site, the only positive point is that they respond to emails, it is not a ghost company.
Answer from Des Fleurs comme j’aime :
We are sorry, but as we confirmed to you, your composition was delivered on the requested date, albeit 35 minutes late because it was delivered at 1:35 pm (instead of before 1:00 pm, as requested in the morning) and given to the person in charge of the funeral home. As for the roses you mentioned, you made the claim after several days without being able to provide a photo that would have allowed us to process your claim. However, we have made a friendly gesture in your favour by reimbursing you the delivery costs.
3/5
★★★☆☆
I'm very pleased with the quality of the product and the quality of the service. I'm very pleased with the quality of the service and the quality of the service. Perfect for delivery
3/5
★★★☆☆
Beautiful plants as ordered, very fresh....just: deliveries, one of which was on time, another delivery arrived a day early...
2/5
★★☆☆☆
We were satisfied. Greetings Chesnoy
3/5
★★★☆☆
Not delivered to the right address
Answer from Des Fleurs comme j’aime :
Hello, we are surprised because we have not had any complaint from you, is it a deposit at a neighbor's which is possible in case of absence of the recipient, we remain at your disposal
3/5
★★★☆☆
Received mail for an order received on May 1st, received on 2/05!!!
Answer from Des Fleurs comme j’aime :
Hello, it is not normal that our florist is not delivered on May 1st unless the recipient is absent at the time of presentation. If this is not the case, please send us a complaint by e-mail, we will see with our florist why the delivery was not made as planned and will process your request quickly.