/10
★★★★★
based on 812 published reviews
★★★★★
based on 812 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
I ordered a bouquet of Tutti Fruitti flowers but what was delivered was different. The booking and delivery were correct but the product delivered did not match the description.
Tyler L.
purchased on 15/06/2024
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2/5
★★☆☆☆
I did not receive a photo of my bouquet nor the time of delivery, knowing that it was for a funeral, too bad.
Mireille B.
purchased on 12/05/2024
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Answer from
Des Fleurs comme j’aime
Hello
we are sorry that our florist did not have the time to send you the photo, however please note that your order was delivered on time according to the email confirmation that was sent to you, cordially
we are sorry that our florist did not have the time to send you the photo, however please note that your order was delivered on time according to the email confirmation that was sent to you, cordially
2/5
★★☆☆☆
From an ordering point of view, I think it went well. On the other hand, from a delivery follow-up point of view, I had no information. I had a bouquet delivered for a funeral ceremony. I don't know if the bouquet was delivered on time. Neither sms nor e-mail nor photo. Yours faithfully
Charles S.
purchased on 05/03/2024
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Answer from
Des Fleurs comme j’aime
Hello, we are sorry that our florist in Gosier did not send you the photo. We confirm that your order was delivered as requested. Customer service
3/5
★★★☆☆
Very pretty bouquet, but a little disappointed with the way my order was handled
Nadege E.
purchased on 25/01/2024
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3/5
★★★☆☆
I didn't see the message I made....I should have asked for a ribbon.
Marc S.
purchased on 24/01/2024
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Answer from
Des Fleurs comme j’aime
Message cards do not necessarily remain on the bouquets. Funeral directors usually number the messages and flowers and hand them over to the family at the end of the ceremony.
2/5
★★☆☆☆
They confirmed via email the date and time for delivery for a Birthday gift, but failed to deliver. We needed to follow-up from both Australia and France. Disappointing.
Herve D.
purchased on 13/01/2024
Answer from
Des Fleurs comme j’aime
We are indeed sorry our florist forgot the delivery, we are sorry, we have had it redelivered with a commercial gesture according to your request, with again all our apologies for this dispute.
3/5
★★★☆☆
I asked for a small photo of the bouquet to be sent to my cell phone and, unlike my other orders, I didn't receive anything. How disappointing!
Christine D.
purchased on 29/11/2023
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Answer from
Des Fleurs comme j’aime
Hello, sorry that our florist forgot to send you the photo, with our apologies, customer service
3/5
★★★☆☆
Simple ordering process. High cost though. No certainty that my order had arrived. Didn't see it at the funeral. No information on delivery.
Line J.
purchased on 30/08/2023
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Answer from
Des Fleurs comme j’aime
We confirm that your order has been delivered.
2/5
★★☆☆☆
As much as I appreciated the after-sales service and the friendliness of the telephone helpline, on the other hand I never received confirmation of my delivery (photo of the delivery), which is regrettable.
Anne N.
purchased on 10/06/2023
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Answer from
Des Fleurs comme j’aime
Hello, we are sorry that our florist's deliveryman forgot to send you the photo, your order was delivered before the ceremony as requested, with our apologies customer service.
2/5
★★☆☆☆
The website is good, the bouquet delivered does not look at all like the one chosen (chosen in white tones Poems / received pink flashy red) Not great
Emeline P.
purchased on 04/05/2023
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3/5
★★★☆☆
Everything has been well done, but for the moment I have not yet heard from Pierre LABRUNIE's family. His children will send us a message. Thanks to you.
Bernard M.
purchased on 19/02/2023
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3/5
★★★☆☆
Unfortunately the wreath arrived late, and the deceased had already left... so I was very very disappointed, it was a wreath that I ordered from Belgium to be delivered in Brittany
Sophie M.
purchased on 09/01/2023
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Answer from
Des Fleurs comme j’aime
We are very surprised by your "Notice" in fact you had asked for a delivery in the morning without indicating the time of the ceremony (in reality at 10:00 am), we cannot be held responsible for your omission. Moreover we have done the necessary with our florist to contact the family so that they can pick up the flowers left at the funeral home according to your instructions in the morning, that is to say around 11:30 am
3/5
★★★☆☆
The order in general is satisfactory..but the tracking systrm is lousy..i know 4.hrs hrs after the Order were delivered
Shady T.
purchased on 09/10/2022
2/5
★★☆☆☆
The choice of colors for a wreath not respected as well as the day of delivery. Why ask the customer since the florist does not respect anything. Too bad
Nathalie P.
purchased on 18/07/2022
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Answer from
Des Fleurs comme j’aime
hello, we are sorry for your dissatisfaction but we are surprised because you did not complain to our services about the colors of the flowers, for what concenre the date of delivery your order was delivered on Monday evening at the request of the PF instead of Tuesday morning that you had asked. We remain at your disposal
2/5
★★☆☆☆
I was disappointed because I ordered a large bouquet, but the one that was delivered by the florist was much smaller. It did not correspond to what is advertised on your website.
Paul L.
purchased on 03/06/2022
Answer from
Des Fleurs comme j’aime
We are sorry for your dissatisfaction, send us a complaint by email with the photo of the bouquet delivered, we will open a complaint file and get back to you quickly, cordially
3/5
★★★☆☆
Disappointed a little by this experience. Ordered the day before for a delivery before noon, but delivered after, and especially the fact of not having the possibility to reach the florist, because it is necessary to call the central on Grasse......... closed on Sunday. Unacceptable.
Robert B.
purchased on 04/06/2022
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Answer from
Des Fleurs comme j’aime
We are sorry, but our conditions provide for morning delivery between 9:00 am and 1:00 pm. With our apologies for your dissatisfaction
3/5
★★★☆☆
No option to choose the type of flower. The person we spoke to on the phone was just friendly
Alain S.
purchased on 31/03/2022
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Answer from
Des Fleurs comme j’aime
hello, we are very surprised by your opinion concerning the friendliness of our staff, however you will not find any site that offers you to choose the flowers, sorry.
2/5
★★☆☆☆
The flowers ordered were a bouquet of red flowers. The bouquet delivered did not match the presentation photo. I will not order again
Alain C.
purchased on 13/02/2022
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Answer from
Des Fleurs comme j’aime
Hello, thank you for sending us your complaint with the photo of the bouquet so that we can open a complaint file. However, the bouquet cannot resemble the photo because you have chosen the "florist's bouquet" as indicated, you trust the florist to make a bouquet in shades of red.
3/5
★★★☆☆
A nice bouquet but it did not arrive as requested in the morning.
Kate P.
purchased on 09/02/2022
3/5
★★★☆☆
Too bad I didn't receive a picture of the composition as I had requested when I ordered
Isabelle M.
purchased on 04/02/2022
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Answer from
Des Fleurs comme j’aime
We are sorry that our florist forgot to send it to you with our apologies
2/5
★★☆☆☆
Unfortunately, the bouquet does not match the photo.
Dominique M.
purchased on 04/01/2022
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Answer from
Des Fleurs comme j’aime
Hello, We are sorry if our florist made a mistake, please send us the photo to open a complaint file, with our apologies, the customer service
3/5
★★★☆☆
Bouquet white pink ordered....finally white pink but bcp of nuance of pink thus bouquet not bicolore what was the effect sought Announced 7d/7 but finally not possible Monday because no florist available in the corner of delivery ... I put 3/5 because good service of wine which refunded me the expenses of delivery in compensation
Pascale L.
purchased on 21/11/2021
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Answer from
Des Fleurs comme j’aime
We are sorry but indeed no florist could ensure the delivery on this sector on Monday
with all our apologies
with all our apologies
3/5
★★★☆☆
Little info on delivery
Michel C.
purchased on 17/11/2021
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3/5
★★★☆☆
Disappointed not to have had photos of the flowers delivered as announced
Josette D.
purchased on 04/11/2021
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Answer from
Des Fleurs comme j’aime
Hello, we had asked our florist to send you the photo, we are sorry he did not.
3/5
★★★☆☆
The package was received in time but unfortunately it was not the one I ordered
Jonathan C.
purchased on 05/11/2021
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3/5
★★★☆☆
Mourning cushion delivered differs a little from the one ordered, bcp less colorful (green flowers instead of orange carnations)
Brigitte B.
purchased on 03/11/2021
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3/5
★★★☆☆
It is difficult to know if the plant deposited corresponds to the one on the site. In return, a photo on the grave would be welcome. Sincerely.
Huguette C.
purchased on 28/10/2021
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Answer from
Des Fleurs comme j’aime
Hello, your order has been delivered, you could ask for a photo of the delivery, our florist would have sent it to you.
3/5
★★★☆☆
I sent this bouquet to my mom but I didn't see it. A picture with the invoice would be nice because we usually send flowers to others.
Raymonde C.
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Answer from
Des Fleurs comme j’aime
Hello, sorry, next time make the request with your order, we will be happy to send it to you cordially
3/5
★★★☆☆
The bouquet was what I expected but it was delivered in the afternoon and not in the morning as promised.
Clotilde F.
purchased on 31/08/2021
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3/5
★★★☆☆
Flowers delivered well. I had a little trouble placing the order on the site and I find the delivery charges too high.
Claudine V.
purchased on 21/06/2021
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2/5
★★☆☆☆
The flowers were delivered half a day late but above all did not correspond at all to the bouquet chosen on the internet and the family of the deceased saw a bouquet arrive with red roses while the initial one was in pastel pinks and whites. First and last time I will order on this site, the only positive point is that they respond to emails, it is not a ghost company.
Karine L.
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Answer from
Des Fleurs comme j’aime
We are sorry, but as we confirmed to you, your composition was delivered on the requested date, albeit 35 minutes late because it was delivered at 1:35 pm (instead of before 1:00 pm, as requested in the morning) and given to the person in charge of the funeral home. As for the roses you mentioned, you made the claim after several days without being able to provide a photo that would have allowed us to process your claim. However, we have made a friendly gesture in your favour by reimbursing you the delivery costs.
3/5
★★★☆☆
I'm very pleased with the quality of the product and the quality of the service. I'm very pleased with the quality of the service and the quality of the service. Perfect for delivery
Muriel M.
purchased on 27/05/2021
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3/5
★★★☆☆
Beautiful plants as ordered, very fresh....just: deliveries, one of which was on time, another delivery arrived a day early...
Séverine B.
purchased on 21/05/2021
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2/5
★★☆☆☆
We were satisfied. Greetings Chesnoy
André Bernard C.
purchased on 25/05/2021
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3/5
★★★☆☆
Not delivered to the right address
Maman A.
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Answer from
Des Fleurs comme j’aime
Hello, we are surprised because we have not had any complaint from you, is it a deposit at a neighbor's which is possible in case of absence of the recipient, we remain at your disposal
3/5
★★★☆☆
Received mail for an order received on May 1st, received on 2/05!!!
Armelle Pascal L.
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Answer from
Des Fleurs comme j’aime
Hello, it is not normal that our florist is not delivered on May 1st unless the recipient is absent at the time of presentation. If this is not the case, please send us a complaint by e-mail, we will see with our florist why the delivery was not made as planned and will process your request quickly.
3/5
★★★☆☆
Is far from matching the catalogue picture !!!
Soubiron J.
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Answer from
Des Fleurs comme j’aime
Hello, we are sorry, if you are not satisfied with the bouquet delivered thank you to send us the photo, our complaint service remains at your disposal, cordially
3/5
★★★☆☆
I was very disappointed with the quality of the flowers in the arrangement that was sent. for 90 euro i expected something more like the picture that was posted on the web site.
Clarisse S.
Answer from
Des Fleurs comme j’aime
Dear Client
We noted that you were disappointed with the service of our florist who is nevertheless an excellent florist.
We have just contacted her manager who begs you to accept her apologies, she was absent for family reasons on the day of delivery and the bouquet was made by her employee.
In order to be nice to you, she will contact your brother and deliver him a compensation bouquet.
Hoping to have met your expectations
Best regards
customer service
We noted that you were disappointed with the service of our florist who is nevertheless an excellent florist.
We have just contacted her manager who begs you to accept her apologies, she was absent for family reasons on the day of delivery and the bouquet was made by her employee.
In order to be nice to you, she will contact your brother and deliver him a compensation bouquet.
Hoping to have met your expectations
Best regards
customer service
3/5
★★★☆☆
The flowers were beautiful and as I expected but I took the "grave delivery" option for a fee for nothing as the flowers were delivered under a shed at the entrance to the cemetery. And I didn't get any message. I had to call you.
Marie-luce J.
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Answer from
Des Fleurs comme j’aime
The option "delivery on grave" with a supplement of 5.00€ is obligatory for all the deliveries in the cemeteries (Without what the florists refuse these deliveries with which there are many litigations such as flights of the parts of flowers, times of research important etc...), if the flowers were given to the guard it is because you had not specified the place within the cemetery.
3/5
★★★☆☆
Bouquet much less provided than on the photo, disappointing...
Sophie S.
purchased on 05/03/2021
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3/5
★★★☆☆
Difficulties in following the instructions. Fortunately, the customer service helped to make up for the mistakes.
Didier V.
purchased on 04/02/2021
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3/5
★★★☆☆
The recipient's telephone number is mandatory. You must first obtain their consent!
Jean-pierre D.
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Answer from
Des Fleurs comme j’aime
The recipient's telephone number is indeed mandatory to avoid any problem during the delivery or in case of absence of the recipient at the time of presentation, which avoids a notice of absence and the obligation for the recipient to come and pick up the flowers in the shop. The numbers are not used for anything other than delivery.
3/5
★★★☆☆
I do not know whether the flowers were delivered on time. Therefore, I cannot rate the service.
Steve W.
purchased on 09/01/2021
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3/5
★★★☆☆
I gave 3 stars for the customer service which is top notch but disappointed with the florist. Delivery in the afternoon instead of the morning and fir branches replaced by ferns. Surprised to not have a fir tree in this season!
Angela B.
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Answer from
Des Fleurs comme j’aime
Hello, sorry for this problem, you should have contacted our service department so that we can intervene with our florist. Sincerely
3/5
★★★☆☆
"Matin" was done at 2pm, after dinner. Contrary to expectations. Flowers were fine
Petr S.
purchased on 20/11/2020
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3/5
★★★☆☆
I would have liked to have received the photo of the flowered grave as proposed I did not get anything. I hope that everything went well.
Liliane C.
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Answer from
Des Fleurs comme j’aime
Hello, your delivery has been made. We are sorry if our florist did not send you the photo we asked for, as confirmed. We will check with him to see if he has taken it and send it to you. If not, please accept our apologies.
2/5
★★☆☆☆
The order was not delivered on time. Two days after the deadline
Molly Y.
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Answer from
Des Fleurs comme j’aime
Hello, your order was presented the same day, if it could not be delivered it is because the recipient was absent.
2/5
★★☆☆☆
Hello, I had wished for a photo of the bouquet sent but I did not receive it. I received it from the recipient, and I must admit that I was disappointed because it did not correspond to the photo on the site and was not very generous for a so-called "generous" bouquet.
Jacqueline Nadia E.
purchased on 19/08/2020
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Answer from
Des Fleurs comme j’aime
Hello
We are sorry if our florist forgot to send you the photo and that the delivery disappointed you, nevertheless you have the possibility of sending us the complaint by e-mail so that we can give a continuation there. cordially the customer service
We are sorry if our florist forgot to send you the photo and that the delivery disappointed you, nevertheless you have the possibility of sending us the complaint by e-mail so that we can give a continuation there. cordially the customer service
2/5
★★☆☆☆
Very disappointing.Lots of fanėes in the spray.
Colette S.
purchased on 09/07/2020
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Answer from
Des Fleurs comme j’aime
Hello, We are very surprised, our florists do not deliver wilted flowers, why didn't you inform us of this problem with a photo so that our complaints department could deal with your request? We remain at your disposal.
3/5
★★★☆☆
Delivery requested in the morning but made at 1:30 pm. The recipient was going to be away. The bouquet delivered did not correspond to the one shown on the photo. I had to wait for the delivery to arrive, but it did not. It's a shame for the recipient. The bouquet ordered for the morning arrived at 1:30 pm. The person could have been absent.
Bernard P.
purchased on 04/07/2020
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Answer from
Des Fleurs comme j’aime
Dear Customer, we are sorry but the bouquet was delivered in compliance with the general conditions of sale of our site, indeed it is specified that the morning deliveries are made from 9:00 to 13:00, and that of the afternoon from 13:00 to 19:00, except for ceremonies at specific times. As for the lilies and their perfume, they are present in the proposed bouquet, sorry if the lily does not suit the recipient.
2/5
★★☆☆☆
Hello, Order received as expected. But disappointed because the peonies were red while my order "peony dreams" was: "A delicate and refined composition in a mixture of pink and white which marries peonies and roses". Photo to support if you want the bouquet sent. It's a shame.
Florence K.
purchased on 25/05/2020
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Answer from
Des Fleurs comme j’aime
We are sorry that our florist did not respect the colours, you should have sent us a complaint with a photo of the bouquet delivered so that we could have intervened with our florist.
2/5
★★☆☆☆
No information on whether the bouquet was delivered. I had to call myself.
Gérard Et Anne L.
purchased on 21/04/2020
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2/5
★★☆☆☆
None of the flowers matched the bouquet I had ordered. Not even the color or the spirit of the bouquet! The only thing that was respected was the delivery date.
Chrystelle L.
purchased on 28/04/2020
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Answer from
Des Fleurs comme j’aime
Dear Customer, if the delivery made by our florist is not in conformity, please send us a photo so that we can process your complaint. We look forward to hearing from you.
3/5
★★★☆☆
I had no confirmation of delivery ... difficult to question the family of the deceased ... too bad...
Charlotte S.
purchased on 02/03/2020
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Answer from
Des Fleurs comme j’aime
Hello, as you can check on the site your order has been delivered. If you wished, you could always ask for a picture of the delivery when ordering, Sincerely, the customer service
2/5
★★☆☆☆
I was disappointed by the difference of the actual product and the picture - I can understand it could be due supply of seasonal flowers, however, almost every single choice of flower is different. And most importantly, the final combination looks much worse than the photo. The two stars is for the prompt confirmation and calling receive before delivery.
Lilian Y.
purchased on 15/02/2020
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Answer from
Des Fleurs comme j’aime
Hello, you had ordered the miracle bouquet of flowers, we are sorry if it did not meet your expectations. Please do not hesitate to send us a complaint with a photo of the bouquet delivered so that we can see what happened with our florist.
326/5000
Hello, you ordered the miracle flower bouquet, we are sorry if it did not meet your expectations. Do not hesitate if there is an important difference to send us a complaint with a photo of the bouquet delivered so that we can see what happened with our florist. Best regards
326/5000
Hello, you ordered the miracle flower bouquet, we are sorry if it did not meet your expectations. Do not hesitate if there is an important difference to send us a complaint with a photo of the bouquet delivered so that we can see what happened with our florist. Best regards
2/5
★★☆☆☆
The BOUQUET ORDERED WAS MUCH MORE HARMONIOUS THAN WHAT WAS DELIVERED AND THAT IS VERY REGRETTABLE. I DID NOT APPRECIATE THE BAD TASTE OF THE PERSON WHO COMPOSED IT
Thierry D.
purchased on 20/02/2020
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3/5
★★★☆☆
Didn't get delivered at the requested time...well worth the choice...instead of 8-9am.we got delivered around 2:45pm!!!
Sylvie H.
purchased on 15/01/2020
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Answer from
Des Fleurs comme j’aime
Hello, you had asked for a delivery schedule, we are sorry but apart from weddings and mourning ceremonies, we do not guarantee, as specified on our site, (as all our colleagues also do) delivery schedules. With all our excuses that you did not take note of this element at the time of your order. Sincerely, the customer service
2/5
★★☆☆☆
I was not informed of the delivery. Too bad, I have to assume that the flowers were left at the cemetery. A text message to tell me that the delivery had been made would have reassured me. That's why I only gave it 2 stars
Christiane L.
purchased on 29/10/2019
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Answer from
Des Fleurs comme j’aime
Hello,
A visit to your account would have allowed you to check the "delivered" status of your order. See you soon on our site.
A visit to your account would have allowed you to check the "delivered" status of your order. See you soon on our site.
3/5
★★★☆☆
Flowers a little too open
Lisette G.
purchased on 28/09/2019
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3/5
★★★☆☆
I would have appreciated receiving a photograph of the flowers that were delivered (I indicated that I would not be present at this funeral).
Bertrand P.
purchased on 19/09/2019
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Answer from
Des Fleurs comme j’aime
Dear Customer, you should not have hesitated to ask for one, our florist would have been happy to send it to you