/10
★★★★★
based on 809 reviews published
★★★★★
based on 809 reviews published
Latest customer reviews
5
/5
★★★★★
You find what you are looking for.
Verifizierter Käufer
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5
/5
★★★★★
Good goods. Keep it up. Highly recommended.
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5
/5
★★★★★
Prompt delivery
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5
/5
★★★★★
Very good
Verifizierter Käufer
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1
/5
★☆☆☆☆
Order was not delivered. Seller does not respond to emails.
Verifizierter Käufer
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Answer from Deutschland Inkontinenz
Good day, could you please tell us more about this, as our support has always responded to your questions? Best regards, your Germany Incontinence team.
5
/5
★★★★★
The selection is large and the delivery was fast.
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3
/5
★★★☆☆
The delivery was fine. However, the packaging left much to be desired! Two items in the package but 4 times as much plastic waste.
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5
/5
★★★★★
Fast delivery, low prices
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5
/5
★★★★★
Very good. Prompt delivery.
Verifizierter Käufer
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3
/5
★★★☆☆
Unfortunately, one is never informed about the date and progress of the delivery (which takes a very long time).
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Answer from Deutschland Inkontinenz
Good day, we have implemented improvements in tracking your orders and further improvements will follow shortly. Best regards, your Germany Incontinence team.
1
/5
★☆☆☆☆
The delivered 'Rectangular Insert mini' do not have an adhesive strip for securing the insert. The inserts I have previously bought locally from the same brand with the same designation always had an adhesive strip. My complaint was rejected, stating that this is standard for the product. The item description lacks the note that it is not the goods available in Germany.
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Answer from Deutschland Inkontinenz
Good day, we regret to hear this and have asked the manufacturer if other products can be offered. Best regards, your Germany Incontinence team.
4
/5
★★★★☆
Everything went well. No problems. I will order here again.
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5
/5
★★★★★
Easily accessible information, very fair prices and great offers. However, I would criticize the extra charge for discreet delivery. Such an outer box should be standard for these products! The cross-border delivery can be mentioned with a minimum of about 3 days.
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5
/5
★★★★★
Fast service
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5
/5
★★★★★
Good prices, fast delivery! I will buy again.
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5
/5
★★★★★
Great price/performance ratio, will definitely order again. Thank you.
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5
/5
★★★★★
Everything to complete satisfaction.
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5
/5
★★★★★
Good goods, not too expensive!
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5
/5
★★★★★
Easy navigation when searching for products.
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5
/5
★★★★★
Fast delivery. Everything is perfect!
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5
/5
★★★★★
Fast delivery and best price, gladly again.
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5
/5
★★★★★
Much better than Amazon!
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5
/5
★★★★★
Everything is great
Verifizierter Käufer
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5
/5
★★★★★
Super top
Verifizierter Käufer
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5
/5
★★★★★
I am very satisfied with the processing of the order. I like that you always receive a quick response to all questions.
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1
/5
★☆☆☆☆
Based on my experiences, it is better not to order here and to orient oneself in the field of competitors. The excuses experienced and the cheap attempts at apology gave me the impression that the dealer lacks the necessary awareness that they sell incontinence aids. I had the impression that the dealer was completely indifferent to what they were dealing with. People who order these goods are necessarily dependent on participating in daily life, which seems to be of no concern to the dealer. 17.04.23 Ordered incontinence aids, no delivery until 20.04. Upon inquiry on 20.04, the tracking ID showed no progress in processing since 18.04, and the dealer directly blamed DHL. Instead of researching why the shipment was not processed, I made a clear indication of irregularities in the tracking, but was only placated. On 21.04 still no goods, again blame on DHL. On 22.04 finally an email with the exact Bpost tracking and the address data provided by the dealer, it became clear that the dealer had made very gross mistakes. Important data of the address were missing, existing other data were swapped! A delivery by DHL was not possible. Correcting the delivery data by myself was not possible according to the telephone information from DHL on 22.04.23, this could/must only be done by the sender. On 22.04 renewed written complaint about the delivery delay, again only excuses, phrases of apology, blame on DHL, the made mistake was not addressed, no insight, although it was clear that gross mistakes were made with the customer address. It was assured in writing that the correct data had now been transmitted to DHL. On Monday 24.04.23 DHL made the next attempt to deliver, a renewed delivery was still not possible, apparently another mistake was made by the dealer in trying to correct the error. 24.04.23 DHL now refuses delivery, reason: shipment does not comply with the terms and conditions. The shipment was sent back to the sender by DHL. 25.04 Cancellation of the order by me, delivery delay, undeliverable. Friday 31.04.23 Goods according to tracking arrived back at the recipient, but with the refund, Germany-incontinence is already in delay! Never again!
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Answer from Deutschland Inkontinenz
Good day, we sincerely regret to hear that you had mixed experiences with our services due to a delivery problem. Please be assured that we take your opinion very seriously and understand the importance of the products we sell. After reviewing our conversations with our customer service, DHL/bpost, and you, it turned out that you chose a home delivery (or to a private address of your choice) by providing a DHL pack station delivery address. Although it seemed that the address was not complete, our DHL/bpost contract does not allow us to deliver packages to pack stations, but only to the front door (or to a private address of your choice). The package could not have been delivered in any case, as DHL does not permit us this type of delivery. Our team should have noticed that this was such a case and should have contacted you before shipping the package to avoid such inconveniences. We have forwarded the information to ensure that this does not happen again. We apologize for the inconvenience and hope that you do not hold this mishap against us. Could you please contact our customer service again to find a business solution? Best regards, Your Germany Incontinence Team
5
/5
★★★★★
Perfect
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5
/5
★★★★★
Everything went well. I am satisfied.
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5
/5
★★★★★
Fast and reliable
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5
/5
★★★★★
Fast, discreet delivery, just as one wishes.
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