/10
★★★★★
based on 949 reviews published
★★★★★
based on 949 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Order not received yet
Ingo F.
purchased on 14/07/2025
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Answer from Deutschland Inkontinenz
Good day,
We are sorry that you have not yet received your package. After reviewing the situation, it seems that the carrier has lost your package. Therefore, we will resend it to you as soon as possible.
We apologize for the inconvenience, which is unfortunately beyond our control.
Sincerely,
Germany Incontinence.
We are sorry that you have not yet received your package. After reviewing the situation, it seems that the carrier has lost your package. Therefore, we will resend it to you as soon as possible.
We apologize for the inconvenience, which is unfortunately beyond our control.
Sincerely,
Germany Incontinence.
1
/5
★☆☆☆☆
I was not satisfied at all, I canceled the order twice. Once shortly after the order. Once 2 days later, but there was simply no feedback, but the order came, which I did not want. Now I have the order and my money is gone and I don't need the order. Best regards, Constanze Lichtner
Constanze L.
purchased on 13/07/2025
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Answer from Deutschland Inkontinenz
Good day,
In your email to us, you state that you sent a message via PayPal, but we do not have access to these messages as they are not addressed to us.
If you wish to cancel your order, you must inform us as soon as possible by email. When you sent us an email, your order had already been shipped.
If you wish, you can return your order to us at any time. Once we have received it, we will refund you the purchase price.
We apologize for the inconvenience, which is however beyond our control.
Best regards,
Germany Incontinence.
In your email to us, you state that you sent a message via PayPal, but we do not have access to these messages as they are not addressed to us.
If you wish to cancel your order, you must inform us as soon as possible by email. When you sent us an email, your order had already been shipped.
If you wish, you can return your order to us at any time. Once we have received it, we will refund you the purchase price.
We apologize for the inconvenience, which is however beyond our control.
Best regards,
Germany Incontinence.
1
/5
★☆☆☆☆
Delivery took 2! weeks! Such delivery times should be clearly indicated by a business.
Moonika P.
purchased on 18/06/2025
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Answer from Deutschland Inkontinenz
Good day,
we thank you for your feedback, but we regret your dissatisfaction, which we completely understand.
Due to a high number of orders, there have been some delays for which we apologize.
We are doing everything we can to ensure that such inconveniences do not occur in the future.
Best regards,
Germany Incontinence.
we thank you for your feedback, but we regret your dissatisfaction, which we completely understand.
Due to a high number of orders, there have been some delays for which we apologize.
We are doing everything we can to ensure that such inconveniences do not occur in the future.
Best regards,
Germany Incontinence.
1
/5
★☆☆☆☆
I have only received 1 out of 7 ordered packages so far. Unfortunately, no feedback on my email either.
Katrin B.
purchased on 03/06/2025
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Answer from Deutschland Inkontinenz
Good day,
We are very sorry that your order has been delayed. It seems that the carrier had some issues with the delivery of your order.
If you have not yet received a delivery, could you please complain via email to [email protected].
On June 17, we responded to your last email from June 16.
We apologize for the inconveniences that have arisen for us, although they were beyond our control.
Best regards,
Germany Incontinence.
We are very sorry that your order has been delayed. It seems that the carrier had some issues with the delivery of your order.
If you have not yet received a delivery, could you please complain via email to [email protected].
On June 17, we responded to your last email from June 16.
We apologize for the inconveniences that have arisen for us, although they were beyond our control.
Best regards,
Germany Incontinence.
1
/5
★☆☆☆☆
The order has not arrived by today!
Peter K. H.
purchased on 18/05/2025
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Answer from Deutschland Inkontinenz
Good day!
We are sorry to hear about your dissatisfaction, which we can understand very well. We are still in contact with the transport company to locate your package. As soon as we receive a final answer, we will get back to you.
If your package is reported lost or returned to us, we will arrange a refund for your order.
We apologize for the inconvenience caused, although it is beyond our control.
Best regards,
Germany Incontinence.
We are sorry to hear about your dissatisfaction, which we can understand very well. We are still in contact with the transport company to locate your package. As soon as we receive a final answer, we will get back to you.
If your package is reported lost or returned to us, we will arrange a refund for your order.
We apologize for the inconvenience caused, although it is beyond our control.
Best regards,
Germany Incontinence.
1
/5
★☆☆☆☆
Zero stars: Ordered 10 days ago and still no delivery, although it has been announced 3 times - completely unacceptable.
Marion G.
purchased on 06/05/2025
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Answer from Deutschland Inkontinenz
Good day,
We are sorry to hear about your dissatisfaction.
It seems that the carrier had problems delivering your package, which was eventually returned to us. This situation is of course beyond our control.
We have therefore processed a refund for your order, as you requested from us.
Best regards,
Germany Incontinence.
We are sorry to hear about your dissatisfaction.
It seems that the carrier had problems delivering your package, which was eventually returned to us. This situation is of course beyond our control.
We have therefore processed a refund for your order, as you requested from us.
Best regards,
Germany Incontinence.
1
/5
★☆☆☆☆
Caution: Returns of clothing items also seem to be very difficult. I ordered a piece of clothing that unfortunately does not correspond to the function described on the homepage. My request for a return label is being ignored. Instead, it is only pointed out that only unopened packages can be returned. However, the product was never hygienically packaged. For the visual inspection of the product, it was necessary to take the product out of the plastic bag. I am curious whether my renewed request for a return label will now be met or if it will continue to be ignored. I would advise against purchasing from this retailer.
Katrin K.
purchased on 15/04/2025
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Answer from Deutschland Inkontinenz
Good day,
We are sorry to hear about your dissatisfaction.
As announced in the email, we have processed a refund for your order.
Best regards,
Germany Incontinence.
We are sorry to hear about your dissatisfaction.
As announced in the email, we have processed a refund for your order.
Best regards,
Germany Incontinence.
1
/5
★☆☆☆☆
No neutral packaging. Was delivered to the neighbor.
Michael M.
purchased on 11/04/2025
Translated review
Answer from Deutschland Inkontinenz
Good day,
We are sorry to hear about your dissatisfaction.
Regarding the neutral packaging, you did not check the box in your order that stated you wanted neutral packaging.
As for the delivery, a complaint has been filed with the carrier to prevent such situations from occurring in the future.
We apologize for the inconvenience caused, although it is outside of our control.
Best regards,
Germany Incontinence.
We are sorry to hear about your dissatisfaction.
Regarding the neutral packaging, you did not check the box in your order that stated you wanted neutral packaging.
As for the delivery, a complaint has been filed with the carrier to prevent such situations from occurring in the future.
We apologize for the inconvenience caused, although it is outside of our control.
Best regards,
Germany Incontinence.
1
/5
★☆☆☆☆
I ordered several packages of Tena Men Level 3 item no. 750830 from you. This is the item as shown on your homepage (Attachment 1). However, I received the item shown in Attachment 2. This is not just a different packaging; it is a different product with significantly lower quality. Attachment 1: I ordered several packages of Tena Men Level 3 item no. 750830 from you. This is the item as shown on your homepage – in blue packaging. However, I received an item in gray packaging, which is also labeled as level 3. This is not just a different packaging; it is a different product with significantly lower quality.
Michael H.
purchased on 08/01/2025
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1
/5
★☆☆☆☆
Fast delivery, well packaged. Very satisfied.
Heike S.
purchased on 09/03/2025
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1
/5
★☆☆☆☆
I still haven't received my package.
Friedolf K.
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Answer from Deutschland Inkontinenz
Good day, your package was returned after it could not be delivered to you, and the refund will follow. Best regards, Germany Incontinence
1
/5
★☆☆☆☆
I was very satisfied with Germany-incontinence so far, but not anymore. I canceled my order from June 18 and have not yet received my payment back. The responses to my email are just postponements, saying it will be forwarded to accounting, then accounting is on vacation, and my last inquiry went completely unanswered. This is unacceptable.
Runge M.
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Answer from Deutschland Inkontinenz
Good day, we apologize for the inconvenience. We have implemented new procedures to improve the duration of refunds. Best regards, Germany Incontinence
1
/5
★☆☆☆☆
I was very satisfied with Germany-incontinence so far, but not anymore. I canceled my order from June 15 and have not yet received my payment back. The responses to my email are just postponements, saying it will be forwarded to accounting, then accounting is on vacation, and my last inquiry went completely unanswered. This is unacceptable.
Runge M.
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Answer from Deutschland Inkontinenz
Good day, we apologize for the inconvenience. We have implemented new procedures to improve the duration of refunds. Best regards, Germany Incontinence
1
/5
★☆☆☆☆
Good day, we apologize for the inconvenience caused. We had a delivery problem with the selected brand. This problem has now been fully resolved. Therefore, we have a large stock of the ordered products to efficiently meet the demand. Best regards, your Germany Incontinence Team.
Maria-luise S.
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Answer from Deutschland Inkontinenz
Clear and straightforward ordering process. Fast delivery.
1
/5
★☆☆☆☆
Good day, we apologize for the inconvenience caused by the lack of communication and precision. We have forwarded the information to the relevant departments to ensure this does not happen again. Best regards, your Germany Incontinence Team.
Manuel H.
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Answer from Deutschland Inkontinenz
Very reliable!
1
/5
★☆☆☆☆
Good day, we would like to apologize for the inconvenience. The invoice is automatically sent by email. Best regards, your Germany Incontinence Team.
Siegfried M.
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Answer from Deutschland Inkontinenz
As always, very good products and fast delivery.
1
/5
★☆☆☆☆
We paid the money, but did not receive the delivery!
Zettl A.
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Answer from Deutschland Inkontinenz
Good day, Since the package was not picked up at the relay point, it has been returned to us. Could you please contact us by email to follow up on the case? Best regards, Your Germany Incontinence Team
1
/5
★☆☆☆☆
More promised
Dirk W.
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Answer from Deutschland Inkontinenz
Good day, could you please tell us a bit more about the problem that has occurred? Best regards, your Germany Incontinence Team
1
/5
★☆☆☆☆
Delivery took 14 days. 2-3 days delivery time was indicated. When inquiring about where the shipment was, you are only reassured with 'shipped'. That was the last time I ordered there.
Verifizierter Käufer
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Answer from Deutschland Inkontinenz
Good day, we are sorry to hear that you are not satisfied with our services. We have taken note of your message and taken measures to ensure this does not happen again. Please excuse the inconvenience. Best regards, Your Team Germany Incontinence
1
/5
★☆☆☆☆
I have been waiting for my order for 3 weeks, still have not received it.
Verifizierter Käufer
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Answer from Deutschland Inkontinenz
Good day, we are sorry to hear that you had problems with the delivery of your order via DPD. Best regards, your Germany Incontinence Team
1
/5
★☆☆☆☆
Order was not delivered. Seller does not respond to emails.
Verifizierter Käufer
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Answer from Deutschland Inkontinenz
Good day, could you please tell us more about this, as our support has always responded to your questions? Best regards, your Germany Incontinence team.
1
/5
★☆☆☆☆
The delivered 'Rectangular Insert mini' do not have an adhesive strip for securing the insert. The inserts I have previously bought locally from the same brand with the same designation always had an adhesive strip. My complaint was rejected, stating that this is standard for the product. The item description lacks the note that it is not the goods available in Germany.
Verifizierter Käufer
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Answer from Deutschland Inkontinenz
Good day, we regret to hear this and have asked the manufacturer if other products can be offered. Best regards, your Germany Incontinence team.
1
/5
★☆☆☆☆
Based on my experiences, it is better not to order here and to orient oneself in the field of competitors. The excuses experienced and the cheap attempts at apology gave me the impression that the dealer lacks the necessary awareness that they sell incontinence aids. I had the impression that the dealer was completely indifferent to what they were dealing with. People who order these goods are necessarily dependent on participating in daily life, which seems to be of no concern to the dealer. 17.04.23 Ordered incontinence aids, no delivery until 20.04. Upon inquiry on 20.04, the tracking ID showed no progress in processing since 18.04, and the dealer directly blamed DHL. Instead of researching why the shipment was not processed, I made a clear indication of irregularities in the tracking, but was only placated. On 21.04 still no goods, again blame on DHL. On 22.04 finally an email with the exact Bpost tracking and the address data provided by the dealer, it became clear that the dealer had made very gross mistakes. Important data of the address were missing, existing other data were swapped! A delivery by DHL was not possible. Correcting the delivery data by myself was not possible according to the telephone information from DHL on 22.04.23, this could/must only be done by the sender. On 22.04 renewed written complaint about the delivery delay, again only excuses, phrases of apology, blame on DHL, the made mistake was not addressed, no insight, although it was clear that gross mistakes were made with the customer address. It was assured in writing that the correct data had now been transmitted to DHL. On Monday 24.04.23 DHL made the next attempt to deliver, a renewed delivery was still not possible, apparently another mistake was made by the dealer in trying to correct the error. 24.04.23 DHL now refuses delivery, reason: shipment does not comply with the terms and conditions. The shipment was sent back to the sender by DHL. 25.04 Cancellation of the order by me, delivery delay, undeliverable. Friday 31.04.23 Goods according to tracking arrived back at the recipient, but with the refund, Germany-incontinence is already in delay! Never again!
Verifizierter Käufer
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Answer from Deutschland Inkontinenz
Good day, we sincerely regret to hear that you had mixed experiences with our services due to a delivery problem. Please be assured that we take your opinion very seriously and understand the importance of the products we sell. After reviewing our conversations with our customer service, DHL/bpost, and you, it turned out that you chose a home delivery (or to a private address of your choice) by providing a DHL pack station delivery address. Although it seemed that the address was not complete, our DHL/bpost contract does not allow us to deliver packages to pack stations, but only to the front door (or to a private address of your choice). The package could not have been delivered in any case, as DHL does not permit us this type of delivery. Our team should have noticed that this was such a case and should have contacted you before shipping the package to avoid such inconveniences. We have forwarded the information to ensure that this does not happen again. We apologize for the inconvenience and hope that you do not hold this mishap against us. Could you please contact our customer service again to find a business solution? Best regards, Your Germany Incontinence Team
1
/5
★☆☆☆☆
Very poor customer service, multiple calls!? No one answers the phone, no response to written emails. In a word, not recommended, prefer direct orders from Germany.
Verifizierter Käufer
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Answer from Deutschland Inkontinenz
Good day, we are sorry to hear that you had a mixed experience with our services. Upon review, our customer service has responded to you via email and informed you that you can refuse the package. Best regards, Germany Incontinence
1
/5
★☆☆☆☆
Online order on 9.6.22, paid on the same day with PayPal. After 3 weeks nothing happened. PayPal stated that the money had not yet been retrieved. The phone call ended in nothing. The email stated that they would check the process. We then transferred again. After another 6 days, we finally received information about the shipment. The package finally arrived on 16.7.22, 5 weeks after the order!!!! In the meantime, we had to buy locally for our mother because her supplies were exhausted. There will probably be no more orders with this provider.
Verifizierter Käufer
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Answer from Deutschland Inkontinenz
Good day, we are sorry to hear that there was a problem with the payment of your order via PayPal. Unfortunately, the problem occurred on PayPal's side and not on ours. Best regards,
1
/5
★☆☆☆☆
The delivery took much longer than indicated. My first inquiry was answered late. However, without indicating an expected delivery. My second inquiry went unanswered until the goods were eventually delivered.
Verifizierter Käufer
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Answer from Deutschland Inkontinenz
Good day, Please excuse these inconveniences. We have forwarded the information to the appropriate service so that the problem does not recur. Best regards,
1
/5
★☆☆☆☆
Goods ordered on 03.11 and only received on 11.11. And this despite advertising a 48-hour home delivery. Therefore, shipping took far too long.
Verifizierter Käufer
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Answer from Deutschland Inkontinenz
Good day, We sincerely apologize for the inconvenience that occurred with your delivery. Your package was shipped on the first working day after your order. Unfortunately, there were delays with the delivery service afterwards. We will initiate an investigation with the delivery service to ensure that such problems do not occur again. Best regards,
1
/5
★☆☆☆☆
Very unprofessional, I still have not received my order that I placed 6 weeks ago (unfortunately I chose prepayment and transferred the money). Very poor customer service, emails are not answered and they are not reachable by phone. After 4 weeks I received an email that the goods were shipped, unfortunately without a tracking number and thus not traceable!!!! I can only advise => STAY AWAY FROM THIS SELLER
Verifizierter Käufer
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Answer from Deutschland Inkontinenz
Good day, We are very sorry that you had a bad experience with our service, customer satisfaction is our top priority. We will certainly take your comments into account. Indeed, the delivery service delivered your order late, however, our customer service was available for you and always answered your emails within 24 hours. Best regards,
1
/5
★☆☆☆☆
We have paid for home delivery but we did not receive our order at home, we had to pick it up at some service place. SAD!
Verifizierter Käufer
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Answer from Deutschland Inkontinenz
Dear, Thank you for your feedback. We are very sorry to hear about your problem with the carrier. We will be investigating with the carrier to find out the reasons for this problem and will get back to you. We apologise for this inconvenience, although it was beyond our control. Best regards,
1
/5
★☆☆☆☆
We have not yet received our shipment!!!!!!
Verifizierter Käufer
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Answer from Deutschland Inkontinenz
Good day, your package was shipped the day after your order and delivered to the pickup shop you selected. The package remained there for 12 days without being picked up. After this 12-day period, the package was returned to us. Best regards,