English
★★★★★
based on 1285 reviews published
Summary of reviews
The online store excels in providing a seamless shopping experience, with many highlighting the fast delivery times and efficient order processing. Customers frequently mention that the prices are competitive, often noting significant savings compared to larger platforms like Amazon, which adds to the appeal of shopping here. The product quality is consistently praised, particularly for items such as panty liners that are described as comfortable and effective. Additionally, the user-friendly website design allows for easy navigation and ordering, making it accessible for all customers.
Latest neutral customer reviews
The receipt of my advance payment was booked too late. I couldn't get a clear picture from your homepage about it. I didn't find a hotline. The shipment of protective pants was delayed as a result. The result was unnecessary worry and a delayed delivery.
Instead of 2-3 working days, I waited 3 weeks and had to assume that my order had gone wrong, even though the money had already been withdrawn. No one responded to my email.
we are very sorry to hear that. We assume that there was a problem with the carrier and that this delay was unfortunately beyond our control. We also sincerely apologize that no one responded to your email. We have immediately forwarded this information to our customer service.
If you still have not received your order, please contact our customer service again via email, providing your order number. We will personally ensure that your issue is processed as quickly as possible and that the problem is resolved.
Again, we apologize for the inconvenience.
Best regards,
Germany Incontinence
We have been ordering from you for a long time. Everything is perfectly fine.
thank you very much for your loyalty! We are very pleased to hear that everything is perfectly fine and that you are satisfied with our service.
Best regards,
Germany Incontinence
Long delivery time, goods come from Belgium
Thank you for your feedback. We are sorry to hear that the delivery time did not meet your expectations.
Our goods are indeed shipped from Belgium, which can lead to longer delivery times in individual cases, depending on the shipping service provider.
We are continuously working to improve our service.
Best regards
Germany Incontinence
Prices okay. Fast delivery
The delivery was quick and uncomplicated, BUT since all products were too large, a return process is necessary. Unfortunately, the seller "Germany Incontinence" does not respond at all despite multiple attempts to contact. I have now involved PayPal's dispute resolution. OVERALL - VERY SAD !!!
E-mails are not answered! Free offers via code are blocked.
It would have all fit in one package. Instead, two packages were sent and so to speak a lot of packaging waste was disposed of. But I am not your trash can.
10 days passed between order and delivery!
Shipping took way too long, I ordered elsewhere later and it was there earlier.
We regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that such a situation does not occur again in the future. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
We would like to point out that you have the option to choose another transport service provider in the future, if you wish.
We apologize for the inconveniences, which are however beyond our control.
Best regards,
Germany Incontinence.
The delivery has still not arrived despite multiple announcements. I also cannot really determine a reliable arrival date in the shipment tracking.
We regret your dissatisfaction and fully understand it.
The delivery of your package has been delayed by the carrier for reasons unknown to us. We apologize for this.
You have chosen a reputable carrier where such situations are rare. We hope this does not happen again in the future.
Best regards,
Germany Incontinence.
The shipment was not complete; the error was presumably with the carrier (DPD). It took x emails to get things moving and clarify the situation. There were 2 trips necessary to pick up the goods, taking about 1/2 hour, totaling 13 days. It's a shame, the information regarding the transport tracking was actually not bad; but the mistake was presumably with DPD.
We regret your dissatisfaction and fully understand it.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that such situations do not occur again in the future. As we are an independent delivery service, we unfortunately have no influence over the delivery itself.
We would like to inform you that in the future you will have the option to choose another carrier.
We apologize for any inconvenience that is beyond our control.
Best regards,
Germany Incontinence.
Order went well, I was disturbed by the expected delivery date of 11.09.2025, max. delivery date 12.09.2025, delivered on 19.09.2025, otherwise very satisfied
The delivery took way too long
Very long delivery time. Almost two weeks is simply too much.
The delivery took way too long for a daily use item
We regret your dissatisfaction, which we completely understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that such a situation does not occur again in the future. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
We would like to point out that you can choose another carrier if you wish.
We apologize for the inconveniences that are beyond our control.
Best regards,
Germany Incontinence.
The shipping takes a very long time. Although the package leaves your house quickly, the shipping route takes longer than expected. About 1 week. Additionally, the tracking does not provide updates after about 1-2 days, leading to concerns that the package has been lost.
The order has only arrived about 30% by today.
thank you for your feedback, but we regret your dissatisfaction, which we completely understand.
Due to a high number of orders, there have been some delays for which we apologize.
We are doing everything we can to ensure that such inconveniences do not occur in the future.
Best regards,
Germany Incontinence.
The shipping was fast, but the delivery arrived with a week's delay. I at least do not hoard incontinence materials at home, but order as needed. If the promised delivery date is not met, that is bad. Although the problem was certainly with the transport service provider. In the end, it was still my problem.
we thank you for your feedback, but we regret your dissatisfaction, which we completely understand.
Due to a high number of orders, there have been some delays for which we apologize.
We are doing everything we can to ensure that such inconveniences do not occur in the future.
Best regards,
Germany Incontinence.
Ordering process went smoothly, goods as ordered, but I had to wait 10 days until I received the goods. Therefore, no full rating. Next time I need to consider the delivery time.
I have not yet received my complete already paid delivery despite the delivery note.
The items are satisfactory. The delivery via DPD is not at all. But if the house number is missing, this can only be partially blamed on DPD. With my call on the day of the promised delivery, June 10, to DPD, this could be corrected. However, the tracking leaves much to be desired, on one hand, on the other hand, despite another call on Wednesday, June 11, I was finally able to receive the item, but ONLY on Friday afternoon at the parcel shop. (The tracking provided delayed information and incorrect details, e.g. supposedly a total of 2 unsuccessful delivery attempts, during which I was definitely at home, EXTRA to receive the delivery in a timely manner, or not to miss it. Kind regards.
We are sorry to hear about your dissatisfaction, which we can understand very well.
As you can surely understand, we are not responsible for you forgetting the house number. However, if you inform us in time, we can pass this on to the carrier before delivery (without certainty that the information will actually be forwarded to the carrier).
Regarding the incorrect delivery by DPD, a complaint has been filed so that this does not happen again in the future.
We apologize for the inconvenience caused. However, we would like to inform you that this situation is beyond our control.
Best regards,
Germany Incontinence.
The delivery with UPS was announced to take over 4 days, but it has been postponed repeatedly. This is unpleasant for someone who is waiting for this specific delivery.
Unfortunately, it is not possible to pay on account.
Everything is great!
So far, only one package with 6 packs of diapers has arrived. Why haven't the others come?
Fallen small, too bad
Huge packaging with about 6m of paper for 3 packs of Tena Lady. Box was torn, photos were sent, no reaction. Customer service??? Just a shame, once the box packaging was considered and the complaint was acknowledged. I didn't want to deal with waste disposal. Annoying.
I paid extra for DHL delivery and it was delayed by another delivery service.
The communication is fine but I couldn't choose the shipping option DPD Packstation, even though this option is offered, error on the website. Otherwise, it works perfectly with Deutsche Post.
Despite bulky dimensions, the package is exemplary packaged. When ordering, think about the slightly longer shipping time (about a week). I am very satisfied and will definitely order again.
The invoice had the correct address Starenweg 9, but the house number was missing on the package label. Therefore, the delivery could not be made to my home, although this was confirmed by email. The shipment was then delivered to my daughter at Möschenfelder Straße 63, 2 km away. And I was lied to by the delivery person. Very poor service. Please get your address files in order. Is there compensation for unnecessary waiting time and travel to pick up the packages at the wrong address?
Only three stars because it is not possible to cancel if you made a mistake, even if you contact customer service. Better to charge shipping twice.
Swimsuit too small does not fit. Despite trying on with underwear, exchange is not possible... So paid 120 euros for nothing... never again, supposedly fast delivery and waited 6 days...
The delivery takes way too long. Order on June 4th, delivery on June 12th. The ordered items were available.
Subpar, 2 weeks after the order still nothing, if I hadn't written an email myself and threatened with a complaint, I might not have received anything. They wrote that the delivery was incomplete, but did not contact me themselves. It took almost another week before the delivery was finally sent, then only a partial delivery arrived, the larger part only came after another threat of complaint, over 4 weeks after the order. Never again!!!
I am very satisfied with the product. Price/offer good. I have been using the product for a long time.
Product good
The pictured photo is unfortunately not what I received
At first, it was not clear that the goods come from Belgium. Stated delivery time 48 / 72 hours: actually: 9 days. Arrival here: 20.02. That was annoying because planning was done differently based on your information (travel start).
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