/10
★★★★★
based on 808 reviews published
★★★★★
based on 808 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
So far, only one package with 6 packs of diapers has arrived. Why haven't the others come?
Horst G.
purchased on 30/03/2025
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3
/5
★★★☆☆
Fallen small, too bad
Dilek K.
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Answer from Deutschland Inkontinenz
Good day, thank you for your feedback and your rating. Our entire team is doing its best to improve the quality of our services. Thank you for your understanding. Best regards, Germany Incontinence
3
/5
★★★☆☆
Huge packaging with about 6m of paper for 3 packs of Tena Lady. Box was torn, photos were sent, no reaction. Customer service??? Just a shame, once the box packaging was considered and the complaint was acknowledged. I didn't want to deal with waste disposal. Annoying.
Gisela G.
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3
/5
★★★☆☆
I paid extra for DHL delivery and it was delayed by another delivery service.
Klaus B.
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3
/5
★★★☆☆
The communication is fine but I couldn't choose the shipping option DPD Packstation, even though this option is offered, error on the website. Otherwise, it works perfectly with Deutsche Post.
Radoslaw S.
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3
/5
★★★☆☆
Despite bulky dimensions, the package is exemplary packaged. When ordering, think about the slightly longer shipping time (about a week). I am very satisfied and will definitely order again.
Lothar G.
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2
/5
★★☆☆☆
The invoice had the correct address Starenweg 9, but the house number was missing on the package label. Therefore, the delivery could not be made to my home, although this was confirmed by email. The shipment was then delivered to my daughter at Möschenfelder Straße 63, 2 km away. And I was lied to by the delivery person. Very poor service. Please get your address files in order. Is there compensation for unnecessary waiting time and travel to pick up the packages at the wrong address?
Josef R.
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Answer from Deutschland Inkontinenz
Good day, we would like to apologize for this error and have done everything necessary to ensure that this does not happen again. Best regards, Germany Incontinence
3
/5
★★★☆☆
Only three stars because it is not possible to cancel if you made a mistake, even if you contact customer service. Better to charge shipping twice.
Stolinski J.
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2
/5
★★☆☆☆
Swimsuit too small does not fit. Despite trying on with underwear, exchange is not possible... So paid 120 euros for nothing... never again, supposedly fast delivery and waited 6 days...
Tobias K.
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3
/5
★★★☆☆
The delivery takes way too long. Order on June 4th, delivery on June 12th. The ordered items were available.
Alexander G.
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3
/5
★★★☆☆
Subpar, 2 weeks after the order still nothing, if I hadn't written an email myself and threatened with a complaint, I might not have received anything. They wrote that the delivery was incomplete, but did not contact me themselves. It took almost another week before the delivery was finally sent, then only a partial delivery arrived, the larger part only came after another threat of complaint, over 4 weeks after the order. Never again!!!
Rita B.
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3
/5
★★★☆☆
I am very satisfied with the product. Price/offer good. I have been using the product for a long time.
Heinz P.
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3
/5
★★★☆☆
Product good
Artur G.
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3
/5
★★★☆☆
The pictured photo is unfortunately not what I received
Thomas W.
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3
/5
★★★☆☆
At first, it was not clear that the goods come from Belgium. Stated delivery time 48 / 72 hours: actually: 9 days. Arrival here: 20.02. That was annoying because planning was done differently based on your information (travel start).
Helmut B.
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3
/5
★★★☆☆
Incontinence materials should be neutrally packaged!
Neumann P.
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3
/5
★★★☆☆
Unfortunately, and really reluctantly, I can only give three stars and would like to justify this. But first, the positive points are the good prices, the good online presence, and the quick processing of the order and fast delivery. I think that's great and should be positively mentioned. However, I find it unfortunate or annoying when I ask to ship the goods a bit more discreetly, as not everyone needs to know what I order. Actually, you just have to turn the packaging box with the writing once, and then the packaging box looks a bit more neutral at first glance. And I had requested this with my last order because I am not home during the week and this box then stands in front of the door for days. But I believe this can be changed. If this is better, I would gladly give 5 stars.
Gömann L.
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Answer from Deutschland Inkontinenz
Good day, we thank you for your opinion, which we will take into account. By the way, we offer an option to package your order discreetly (in neutral packaging). Please do not hesitate to contact us to learn more about it. Best regards, Your Team Germany Incontinence
3
/5
★★★☆☆
Unfortunately, the pattern print of the Tena Ultima is not properly centered, which seems to be a quality management issue at Tena, but it still annoys me because I use this product myself and therefore cannot close it evenly. Otherwise, the service and prices are really good and the packaging is top, but please sort this out with Tena, that would be great.
Verifizierter Käufer
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Answer from Deutschland Inkontinenz
Good day, if this happens again, could you please contact us via email so we can file a complaint with the manufacturer? Best regards, Your Germany Incontinence Team
3
/5
★★★☆☆
Placing the order went well, only the shipping took too long. Too bad.
Verifizierter Käufer
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Answer from Deutschland Inkontinenz
Good day, we apologize for the unusual delay and have developed solutions to ensure this does not happen again. Best regards, Your Team Germany Incontinence
2
/5
★★☆☆☆
Good day, unfortunately this is only an option, as it incurs real costs for us. Best regards, your Germany Incontinence Team
Verifizierter Käufer
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Answer from Deutschland Inkontinenz
Everything good
2
/5
★★☆☆☆
Good day, we are sorry to hear this, and we are doing everything we can to ensure this does not happen again. Best regards, your Germany Incontinence Team
Verifizierter Käufer
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Answer from Deutschland Inkontinenz
Delivers what it promises.
3
/5
★★★☆☆
Good!
Verifizierter Käufer
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3
/5
★★★☆☆
The site is clear and good
Verifizierter Käufer
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3
/5
★★★☆☆
The delivery was fine. However, the packaging left much to be desired! Two items in the package but 4 times as much plastic waste.
Verifizierter Käufer
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3
/5
★★★☆☆
Unfortunately, one is never informed about the date and progress of the delivery (which takes a very long time).
Verifizierter Käufer
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Answer from Deutschland Inkontinenz
Good day, we have implemented improvements in tracking your orders and further improvements will follow shortly. Best regards, your Germany Incontinence team.
3
/5
★★★☆☆
The clarification of the delivery took a long time. A faster processing would have been nice
Verifizierter Käufer
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3
/5
★★★☆☆
Payment and delivery were problem-free. The bedwetting pants for adults are quite expensive and do not deliver what they promise. Despite care according to instructions, the bedwetting pants for adults were unusable after a very short time.
Verifizierter Käufer
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3
/5
★★★☆☆
Could sometimes be easier. A lot of back and forth jumping is necessary. For example, when you place the order, the same pages come up twice... why?
Verifizierter Käufer
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3
/5
★★★☆☆
When you write to me, it's very nice, but please in German, I unfortunately have no knowledge of English. 'Thank you'
Verifizierter Käufer
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Answer from Deutschland Inkontinenz
Good day, our team responds to you in German or English, depending on which language you use. Best regards,
2
/5
★★☆☆☆
The goods are top quality and the price is great, nothing to complain about! But: The 2-3 days delivery time advertised is a joke. 2-3 weeks is more accurate. Additionally, there was no information about delays at all. After 2 weeks, the status finally changed to 'shipped', but it took another 3 days to send the data to DHL... It's not a problem in itself if you know and are informed beforehand, but unfortunately, I have to deduct some stars for that. This is a product that may be needed quickly, which is why I ordered here due to the promise of fast shipping.
Verifizierter Käufer
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Answer from Deutschland Inkontinenz
Good day, we are sorry to hear that the delivery of your order has been delayed. We do actually deliver within 2 to 3 working days. We will therefore initiate an investigation with the shipping company to find out what happened. Best regards,