/10
★★★★★
based on 875 reviews published
★★★★★
based on 875 reviews published
Latest customer reviews
5
/5
★★★★★
I am very satisfied with the processing of the order. I like that you always receive a quick response to all questions.
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1
/5
★☆☆☆☆
Based on my experiences, it is better not to order here and to orient oneself in the field of competitors. The excuses experienced and the cheap attempts at apology gave me the impression that the dealer lacks the necessary awareness that they sell incontinence aids. I had the impression that the dealer was completely indifferent to what they were dealing with. People who order these goods are necessarily dependent on participating in daily life, which seems to be of no concern to the dealer. 17.04.23 Ordered incontinence aids, no delivery until 20.04. Upon inquiry on 20.04, the tracking ID showed no progress in processing since 18.04, and the dealer directly blamed DHL. Instead of researching why the shipment was not processed, I made a clear indication of irregularities in the tracking, but was only placated. On 21.04 still no goods, again blame on DHL. On 22.04 finally an email with the exact Bpost tracking and the address data provided by the dealer, it became clear that the dealer had made very gross mistakes. Important data of the address were missing, existing other data were swapped! A delivery by DHL was not possible. Correcting the delivery data by myself was not possible according to the telephone information from DHL on 22.04.23, this could/must only be done by the sender. On 22.04 renewed written complaint about the delivery delay, again only excuses, phrases of apology, blame on DHL, the made mistake was not addressed, no insight, although it was clear that gross mistakes were made with the customer address. It was assured in writing that the correct data had now been transmitted to DHL. On Monday 24.04.23 DHL made the next attempt to deliver, a renewed delivery was still not possible, apparently another mistake was made by the dealer in trying to correct the error. 24.04.23 DHL now refuses delivery, reason: shipment does not comply with the terms and conditions. The shipment was sent back to the sender by DHL. 25.04 Cancellation of the order by me, delivery delay, undeliverable. Friday 31.04.23 Goods according to tracking arrived back at the recipient, but with the refund, Germany-incontinence is already in delay! Never again!
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Answer from Deutschland Inkontinenz
Good day, we sincerely regret to hear that you had mixed experiences with our services due to a delivery problem. Please be assured that we take your opinion very seriously and understand the importance of the products we sell. After reviewing our conversations with our customer service, DHL/bpost, and you, it turned out that you chose a home delivery (or to a private address of your choice) by providing a DHL pack station delivery address. Although it seemed that the address was not complete, our DHL/bpost contract does not allow us to deliver packages to pack stations, but only to the front door (or to a private address of your choice). The package could not have been delivered in any case, as DHL does not permit us this type of delivery. Our team should have noticed that this was such a case and should have contacted you before shipping the package to avoid such inconveniences. We have forwarded the information to ensure that this does not happen again. We apologize for the inconvenience and hope that you do not hold this mishap against us. Could you please contact our customer service again to find a business solution? Best regards, Your Germany Incontinence Team
5
/5
★★★★★
Perfect
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5
/5
★★★★★
Everything went well. I am satisfied.
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5
/5
★★★★★
Fast and reliable
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5
/5
★★★★★
Fast, discreet delivery, just as one wishes.
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5
/5
★★★★★
Super online shop! Everything was delivered very quickly as ordered! And they also have good prices!
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5
/5
★★★★★
I am very satisfied, fast delivery, well packaged, good goods
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5
/5
★★★★★
Products
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5
/5
★★★★★
I ordered because the price was very cheap, I paid and everything went to my best satisfaction
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5
/5
★★★★★
Everything is great!
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3
/5
★★★☆☆
The clarification of the delivery took a long time. A faster processing would have been nice
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5
/5
★★★★★
I am very satisfied with you.
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5
/5
★★★★★
Everything is perfect!!!
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5
/5
★★★★★
Perfect product.
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5
/5
★★★★★
I am very satisfied with the ordering service and processing time. Questions are answered quickly and friendly. A small downside is the rather long delivery times, which probably also relate to the DHL service.
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5
/5
★★★★★
Everything went perfectly
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5
/5
★★★★★
Fast delivery, everything is okay, highly recommended!
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5
/5
★★★★★
Everything is fine, thank you
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5
/5
★★★★★
I am satisfied with the delivery
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4
/5
★★★★☆
Xxxx
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5
/5
★★★★★
Everything is fine
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5
/5
★★★★★
Super punctual
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5
/5
★★★★★
Everything is great
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1
/5
★☆☆☆☆
Very poor customer service, multiple calls!? No one answers the phone, no response to written emails. In a word, not recommended, prefer direct orders from Germany.
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Answer from Deutschland Inkontinenz
Good day, we are sorry to hear that you had a mixed experience with our services. Upon review, our customer service has responded to you via email and informed you that you can refuse the package. Best regards, Germany Incontinence
5
/5
★★★★★
Reliable and fast delivery at fair prices
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5
/5
★★★★★
Everything OK in the green area
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5
/5
★★★★★
The site is self-explanatory, delivery is very fast. I keep ordering.
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3
/5
★★★☆☆
Payment and delivery were problem-free. The bedwetting pants for adults are quite expensive and do not deliver what they promise. Despite care according to instructions, the bedwetting pants for adults were unusable after a very short time.
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5
/5
★★★★★
I regularly order the Tena Pants in XXS for my daughter, as they are not available in this size for us. Fast service, easy ordering process.
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