Reviews Deutschland Inkontinenz

Unfortunately, one is never informed about the date and progress of the delivery (which takes a very long time).

The delivered 'Rectangular Insert mini' do not have an adhesive strip for securing the insert. The inserts I have previously bought locally from the same brand with the same designation always had an adhesive strip. My complaint was rejected, stating that this is standard for the product. The item description lacks the note that it is not the goods available in Germany.

Everything went well. No problems. I will order here again.

Easily accessible information, very fair prices and great offers. However, I would criticize the extra charge for discreet delivery. Such an outer box should be standard for these products! The cross-border delivery can be mentioned with a minimum of about 3 days.

Fast service

Good prices, fast delivery! I will buy again.

Great price/performance ratio, will definitely order again. Thank you.

Everything to complete satisfaction.

Good goods, not too expensive!

Easy navigation when searching for products.

Fast delivery. Everything is perfect!

Fast delivery and best price, gladly again.

Much better than Amazon!

Everything is great

Super top

I am very satisfied with the processing of the order. I like that you always receive a quick response to all questions.

Based on my experiences, it is better not to order here and to orient oneself in the field of competitors. The excuses experienced and the cheap attempts at apology gave me the impression that the dealer lacks the necessary awareness that they sell incontinence aids. I had the impression that the dealer was completely indifferent to what they were dealing with. People who order these goods are necessarily dependent on participating in daily life, which seems to be of no concern to the dealer. 17.04.23 Ordered incontinence aids, no delivery until 20.04. Upon inquiry on 20.04, the tracking ID showed no progress in processing since 18.04, and the dealer directly blamed DHL. Instead of researching why the shipment was not processed, I made a clear indication of irregularities in the tracking, but was only placated. On 21.04 still no goods, again blame on DHL. On 22.04 finally an email with the exact Bpost tracking and the address data provided by the dealer, it became clear that the dealer had made very gross mistakes. Important data of the address were missing, existing other data were swapped! A delivery by DHL was not possible. Correcting the delivery data by myself was not possible according to the telephone information from DHL on 22.04.23, this could/must only be done by the sender. On 22.04 renewed written complaint about the delivery delay, again only excuses, phrases of apology, blame on DHL, the made mistake was not addressed, no insight, although it was clear that gross mistakes were made with the customer address. It was assured in writing that the correct data had now been transmitted to DHL. On Monday 24.04.23 DHL made the next attempt to deliver, a renewed delivery was still not possible, apparently another mistake was made by the dealer in trying to correct the error. 24.04.23 DHL now refuses delivery, reason: shipment does not comply with the terms and conditions. The shipment was sent back to the sender by DHL. 25.04 Cancellation of the order by me, delivery delay, undeliverable. Friday 31.04.23 Goods according to tracking arrived back at the recipient, but with the refund, Germany-incontinence is already in delay! Never again!

Perfect

Everything went well. I am satisfied.

Fast and reliable

Fast, discreet delivery, just as one wishes.

Super online shop! Everything was delivered very quickly as ordered! And they also have good prices!

I am very satisfied, fast delivery, well packaged, good goods

Products

I ordered because the price was very cheap, I paid and everything went to my best satisfaction

Everything is great!

The clarification of the delivery took a long time. A faster processing would have been nice

I am very satisfied with you.

Everything is perfect!!!

Perfect product.

I am very satisfied with the ordering service and processing time. Questions are answered quickly and friendly. A small downside is the rather long delivery times, which probably also relate to the DHL service.

Everything went perfectly

Fast delivery, everything is okay, highly recommended!

Everything is fine, thank you

I am satisfied with the delivery

Xxxx

Everything is fine

Super punctual

Everything is great

Very poor customer service, multiple calls!? No one answers the phone, no response to written emails. In a word, not recommended, prefer direct orders from Germany.